I just made 100$ deposit to test this casino. I received 100$ bonus which is locked, and acording to their terms an conditions the bonus will be unlocked after you wagger the bonus 20 times or lose your entire real balance. I lost my entire balance but the bonus is still locked and live chat is answering really slow. Hope i will solve this so i can play the bonus money also. I will keep you update.
After I read your post, I tried to read the terms for the first deposit bonus. I'm a bit confused with the terms as user's deposit must be wagered 20x or lost it all before the bonus is unlocked, then there is other terms that the bonus is subject to be wagered 35x. It means there are 3 possible cases for this bonus:
1. In case of we can wager 20x of our deposit, means that the total wagering requirement is 55x.
2. In case of losing all the deposit, it is like that we are buying the bonus but with 35x wagering requirement.
Of course it is not the case you are experiencing right now. It seems that they do manual unlock for the bonus, as if it is automatic, the bonus should have been unlocked for you because you have lost your entire deposit. My question is, is your deposit locked while you take the deposit bonus? I mean, can you withdraw your balance if you win something but you have not completed the wagering requirement to unlock the bonus?