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Topic: Should casinos give out warning first before restricting players account? - page 2. (Read 508 times)

hero member
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Every casino has encouraged users to read their ToS when players create an account, it is a form of warning that is likely ignored in the beginning. Many of the users agree to the terms and conditions when creating an account, but the average person does not have a minute to read some of the important points. It is probably not the casino's fault when they block one or two violating users, they have basically warned everyone through the ToS.

Sometimes casinos detect some users with suspicious activity. These users are experienced and know about the terms and conditions of the service, but they are the ones who take advantage of the casino to earn money even with some violations. It is not the casino's fault to block such accounts, even without any additional warning.
hero member
Activity: 1120
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Livecasino.io
So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account? 
No. Casinos are not wrong for doing that. That is how they chose to operate and they have a page that clearly states their terms of service.

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Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts? 
No. They owe no one any explanation. Any player who has erred knows that they have erred.

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If we all have like minds about these, do you think it's something that can be archived? How can it be archived? 
On the other hand, if the reason why casinos don't send prior emails before account restriction is due to being "busy" with other things, I suggest they work with a third party that can render a service of sending emails to customers before restricting their accounts.
legendary
Activity: 1708
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Top Crypto Casino
Well, it's been a popularly raised concern that some players accounts have been restricted without any warning or reason for the restrictions. 

I know that some people can be very tricky, trying to play smart and wanting to paint the reputation of a casino in black. For example, some users will be aware of the ToS of a casino, and they will still ignorantly violate those rules, and when their account gets restricted, they'll start pretending like it's not their fault and begin to tag the casino as a bad site. 

Some players accounts also genuinely get restricted because they didn't read the casino terms and policy, and therefore they unknowingly violated the rules and got their accounts blown up. 

So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account? 

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts? 

If we all have like minds about these, do you think it's something that can be archived? How can it be archived? 

Players responsibility too to make sure they read the terms and conditions of the casino so they are aware with the rules and regulations now if they feel they didn't disobey in the listed possibilities of their account they can appeal immediately, and I guess its a good feature too if they indicated what's the reason of the account get freeze or lock so player aware with their case. Most likely we just received the feedback base on the customer support or the ticket we've created just for transparency. Reason why before I play to a casino I check if they have an active representative here so if there's any chance of concern can easily raise up.
hero member
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Bitcoin = Financial freedom
So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account? 

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts? 


That is why the ToS are in place, if user didn't read the terms then it's not the casinos fault cause they agree while signing up for the terms which means they are supposed to read and accept whatever wrote in it.

I don't think a warning is possible in most cases cause if there is a violation the account will be terminated, no questions asked and that's how the system works most of the time. About giving reasons that are fair to provide once it's terminated or restricted before that everything the user due it at their own discretion.
legendary
Activity: 2716
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Rollbit.com | #1 Solana Casino
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With this approach - both parties do not feel disadvantaged and everything seems fair. But in some cases - casinos sometimes allow minor violations from their customers, while if these customers win large amounts, then the problem becomes big until the account is locked.
If this happens, then there will be many reasons said by the casino so that customers do not get their prizes, even though the big winnings do not violate anything.
But when there is only a small mistake, it will be a big mistake.

Now online casinos really have to be fair, providing detailed information about anything including violations committed by users.
Everything is indeed listed in the TOS, but some people sometimes don't read it carefully, so they don't understand.
hero member
Activity: 2702
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Nothing lasts forever
Well, it's been a popularly raised concern that some players accounts have been restricted without any warning or reason for the restrictions. 

I know that some people can be very tricky, trying to play smart and wanting to paint the reputation of a casino in black. For example, some users will be aware of the ToS of a casino, and they will still ignorantly violate those rules, and when their account gets restricted, they'll start pretending like it's not their fault and begin to tag the casino as a bad site. 

Some players accounts also genuinely get restricted because they didn't read the casino terms and policy, and therefore they unknowingly violated the rules and got their accounts blown up. 

So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account? 

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts? 

If we all have like minds about these, do you think it's something that can be archived? How can it be archived? 

Restricting players accounts seems logical if they are not following the rules.
Every gambler should read the rules of the site first before starting to gamble on the site.
At the same time, it is also their duty to intimate the players the reason for banning them.
It doesn't make any sense if you are banning a player and not letting them know the reason for it.
It's recommended to at least let them know which can be either by an email or a notification.
legendary
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Playgram - The Telegram Casino
All casinos have terms and conditions regarding their services to each customer - so every customer should read them carefully to avoid violations. If a customer commits a violation that causes losses to the casino - then the casino has the right to limit or block the account, but it is good for the casino to provide a reason why the account is closed or limited.

With this approach - both parties do not feel disadvantaged and everything seems fair. But in some cases - casinos sometimes allow minor violations from their customers, while if these customers win large amounts, then the problem becomes big until the account is locked.
hero member
Activity: 1092
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Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts? 
Though, inasmuch as a casino's terms and conditions are expected to be it's comprehensive list of the Do's and Don't needed without the fore-walls of that gambling environment, when it comes to this very case which has always been a similar problem gamblers have against casinos all the time, giving at least 3 warnings to gamblers when a suspicious activity is noticed from his account would have been the best approach, rather than the usual immediately blockage or withdrawal restrictions commonly placed on these accounts found to have violated these terms of services. Because, though it's true a few gamblers may want to out-smart casinos sometimes, that shouldn't make casinos generalized it's punishment to all gamblers. So I agree with you that there should be a first, second and third warning before a casino account should be permanently restricted or blocked.
legendary
Activity: 1792
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Crypto Casino and Sportsbook
So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account? 
I believe that any gambler will say that the casino is wrong, but the casino will argue that it is right and gamblers should have read the terms of the user agreement. Each side will offer a solution that is beneficial to itself.

It is profitable for casinos to block gamblers' accounts without warning and take away their deposits without explanation and without the possibility of rehabilitation.

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts? 
It seems to me that it would be right if the casino considers itself a bona fide organization that values ​​its users (for a moment, bringing money to the casino) and it is better to try to retain the client base, otherwise they will go to competitors.

Another chance for the gambler to eliminate violations - this looks good, because these violations could not necessarily have arisen from malicious intent.
hero member
Activity: 2324
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Catalog Websites
So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account?
They are not wrong, we are wrong when we've done something that we're not aware that's wrong. Know their TOS before signing up.

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts?
I think that they do but if they don't want to tell it, you cannot do anything about their decision if it's final.

If we all have like minds about these, do you think it's something that can be archived? How can it be archived?
Archived what? to save it?
copper member
Activity: 2800
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Leading Crypto Sports Betting & Casino Platform
Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts? 


They should, this is always what I’m asking ever since restrictions on casino account become rampant. Casino should give warning or a notification email before they issue restrictions.

Casino protocol was restrict/ban account without notice then wait for players to contact support about what happened then they will provide a generalize reason that indicates the ToS without any specific violation. Only cases that escalated here in the forum or on arbitrator services gets a detailed reason for the restriction.

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If we all have like minds about these, do you think it's something that can be archived? How can it be archived? 

I’m confused on this part. What needs to be archived?
legendary
Activity: 2912
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Blackjack.fun
Some players accounts also genuinely get restricted because they didn't read the casino terms and policy, and therefore they unknowingly violated the rules and got their accounts blown up. 
So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account? 


This is more like asking for a second chance right off the bat!

Accounts get restricted as you said for breaking the ToS, why would a casino tell the users, hey, we know you are using a multi-account, you are using a VPN to pay from a banned country, we're going to give you a warning, and then shut it down anyhow because that's how it was supposed to be. I can't see why a casino would want to just inform the player he is risking a ban when that might anyhow come, it will simply make players leave, and nobody is going to risk it further.

The only exception it might make a bit of sense would be for sports gaming, warning a player on late betting or that he is placing too many bets on barely known 3rd league matches that have been flagged down, so while he hasn't yet broken the rules his gambling pattern might lead to that.
sr. member
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[...] do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account? [...]

No, casinos are not wrong when they do not provide a reason before restricting their users accounts. They (the casinos) will be wrong when they can't provide a reason after a restriction occurs & the user questions the reason. Each casino has their own T&C, in some casinos they even make them read the T&C or check the box of agreement with the T&C before registering an account, users must really understand those T&C, but these days many skip it all because they have excessive intentions to gamble straight away.
hero member
Activity: 3038
Merit: 634
So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account?
I think that most of them gives second chance but if the offense is quite heavy, don't expect that and before registration, the rules and agreement is there so there's no exception for that.

That is why their rules tell us that they all have the right to do anything they wish to if someone does a violation against them.

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts?
They can but as most of them likes not disclose any of it. And if someone has done something wrong, they won't just play it out unless you're the type of player that will fight for your rights if you know that you have not done anything wrong.

hero member
Activity: 2044
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Leading Crypto Sports Betting & Casino Platform
So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account? 
They aren't obligated to give any warnings beforehand, if the player is breaking a rule stated on their terms and conditions. After all, it's expected gamblers know the house's rules before depositing and playing there.

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts? 
To send an email before restricting the account would be a more friendly approach to customers, but it's not something casinos are forced to do. I guess it depends on the style of treatment the casino wishes to render towards their userbase. People would really like a courteous and gracious casino like that, though.

If we all have like minds about these, do you think it's something that can be archived? How can it be archived? 
I don't understand what you mean by this question. Could you reformulate?
hero member
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Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts? 

giving a warning before the account is restricted is not a solution. The warning has been given by the casino in the ToS. It's up to the casino user to read it or not. If they insist on violating the ToS, they also know the risks, which are all written there.
Maybe you, or I, could also be a victim like that. But as a gambler who has knowledge, we must be wiser in admitting our mistakes. Not making accusations as if we did nothing wrong.

I'm just sure that when we play at a trusted casino, they will not easily limit or even ban their user accounts. Just send an email that the account has been restricted, that's enough. The warning has been given from the start.
legendary
Activity: 2758
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Casinos don't need to warning first their players before restricting the account. It is included in their tos that if a player did something that the casino didn't allow their players to do then they will restrict the account and if the casino is wrong then a player can contact them to fix it. A player should always read tos before playing on their gambling platform instead of just agreeing without reading and we know that some didn't read even though they know that it's important to read it.

Yeah they don't need to warn since at first place they need to read the rules. But can't deny that there are total newbies doesn't understand everything and just gamble directly without knowing the house rules of the casino. With those cases I guess warnings should be serve and this situation will depends on the violation committed by the gambler. Since for sure a casino would know how totally severe the violation committed and if there's cheating and fraud involve then casino have right to automatically restrict their accounts. Many times this reading of TOS topic been tackled up and hopefully people will spend some time reading it since for sure it will not take long hours for them to understand regarding on what they are trying to enter. Then they know what are important things that need to do to make their account safe from restrictions.
sr. member
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It's a nice idea, and I think it would be better to just send like a warning notification to the players account first before restricting them from using their casino accounts. Most times the major cause of these restrictions are the players them selfs. They play ignorance to little things that are meant to be fully and carefully understood before playing. Some cansinos requires full identification procedures before you are able to make withdrawals. Some don't offer their services to some certain countries and thus these things are written on their Tos.
legendary
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So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account?

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts?
As far as I know, the gambling site will give reason for restricting someone not to continue to gambe on their site. If no reason is given, the person can ask their customer care about the reason and which would be sent to the person in email or even in live chat.

The problem that I see is that the affected person will be lying and telling people that they do not violate the gambling site terms of service but which is a lie.
hero member
Activity: 882
Merit: 800
Well, it's been a popularly raised concern that some players accounts have been restricted without any warning or reason for the restrictions. 

I know that some people can be very tricky, trying to play smart and wanting to paint the reputation of a casino in black. For example, some users will be aware of the ToS of a casino, and they will still ignorantly violate those rules, and when their account gets restricted, they'll start pretending like it's not their fault and begin to tag the casino as a bad site. 
It's actually important for the gambling site to give reason for account restrictions and ban but as you can see they would say that their ToS already given all necessary explanation therefore they owes no one any further explanation before restrictions. What i easily noticed in most of the casinos is that when they want to restrict your account they will do it even though you are free from them but they also find any rules that governed that part of their rules and to say is the reason for the limitations.

And most times they even hardly gives reason for doing that and of course it's one painful parts that get people discouraged in online gambling were they think of having to go back to the traditional gambling system which is the local betting shops. In local betting shops all needed to do is just pay and bet your games when they play you just go back with tickets to claim rewards with this it makes it very much easier for gamblers without going through much stressed.
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