Topic: Should casinos give out warning first before restricting players account? - page 3. (Read 505 times)

The casino expect us to gamble responsibly they have it in their terms all the warnings so if you're extending yourself too much then you should blame yourself for agreeing on something you cannot hold on to.

You are encourage to read the terms and after you read the terms you will be asked if you agree with the terms and by agreeing you are responsible to your action while playing and after playing.

Its not really the terms or the casinos, its your attitude and character, no warning is enough if you are not gambling responsibly.

Well that's it, I'm sure that if the casino does send an email notification to gamblers, especially those who violate, then it is very unlikely for someone to open the message, in using a cellphone, usually someone will only check their email when they are doing a verification in an application or website registration, but if the scenario is not like that then I think of course what will most likely happen is yes as you said, most likely they will ignore the message and not even realize that there is a notification message coming in.

Yes, I'm also quite strange, if the account is indeed restricted due to violating a rule, then the account should not be accessible or frozen by the casino in the sense that the gambler will not be able to do anything, especially deposits, so in this situation I think it seems that the casino can also be blamed because they still provide access to gamblers to make deposits that should not be like that, and the gamblers are also certainly wrong for ignoring the ToS.

Casinos don't need to warning first their players before restricting the account. It is included in their tos that if a player did something that the casino didn't allow their players to do then they will restrict the account and if the casino is wrong then a player can contact them to fix it. A player should always read tos before playing on their gambling platform instead of just agreeing without reading and we know that some didn't read even though they know that it's important to read it.

What you have to understand is that no matter how transparent any platform is, there are people that will still violate the terms of service of that platform and pretends ignorant of the offense the committed and there is nothing as ignorantly violating the terms and service of a casino company because literally, that's supposed to be the first information to read before registering with a casino site. However, the reviews of one person about a casino cannot justify their actions excepts in a case of series of reports by users of that casino site.


I don't know about this but if someone did not violate any terms of service of a casino site I wonder why their account should be restricted for no just reasons. Like I said initially, there is nothing like violating the terms of service of a casino site ignorantly, ignorance shouldn't be an excuse provided that the rules are there and should be strictly obeyed.


Money is involved here so you don't expect any warnings or caution when you breached the terms of service. Casino owners even want you to violate those terms so that they can restrict your account so you don't expect any leniency from them if you violate any rules.


Sure they should because if not for any reasons those using their platforms are part of their growth so they owe them explanations if they go against their terms of service so that they can be cleared on what they did that led to their account being restricted.

Anyone who got banned knows why, if they don't get an explanation why, they can find out more about it when they contact support. As you wrote, some people & situations are tricky... but I don't think that casinos should inform someone before restricting them from the site, what should they say: "You are under investigation and you will be restricted"?

And casinos sometimes make a mistake and ban someone who really did nothing wrong. It's probably a very small percentage, but I'm sure it happens sometimes. In such cases, it would be fair for the casino to give someone a chance to defend themselves against the accusations, and I think anyone who has been banned can write to support (I've never been banned in any casino and I don't know) and attach some evidence if there is any. If the casino is fair and honest they will correct the mistake.

So I wouldn't complicate these things, it's hard to deal with many cheaters/abusers of any kind...

it seems they have a secret, every account is blocked without any notification. i have seen the incident in casino forum but only one account has a problem that causes the account to be blocked. that account has a bug that can benefit the account owner, that could be the reason. actually if there is no notification it is very detrimental to both parties but i don't know why they do that and it often happens in some casinos

That depends on the weight of the violation the user has committed. Some heavier violations won't need any warnings. I think, what the casinos need to add when they restrict or ban accounts, is to be more specific with their reasoning. The usual reason they put to a restricted account are very generic like "violations in TOS". I think it would be more helpful if they put it specifically what the user has violated. That way, they may avoid a lot of tickets submitted for every restricted accounts.
Warnings with minor violations are also helpful though.

As much as it may seem unfair that some process to fair warning before account restrictions aren’t put in place, it’s important to note that, the company T&C stands as first warning. Having to read all that or use it relatively based on what is known has been one way to hedge against having restricted accounts.
Another fair warning has been, the ones being dished out to other defaulters. I wonder how feature complainants don’t see this and instead, go ahead to play around with the rules and get caught. At times, it’s really a deliberate act which prompts the gambling site to be harsh in dishing out punishments for offenders.

There are terms and conditions of services already in place which the client has agreed to before their registration on the platform, So when the customer must have gone against the rules, I don't think that it's necessary that the platform warns the customer of it first after the customer has bridged terms of service agreement ,and before putting any restrictions or taking any action on that customers account.

There has been an increase in the number of these false accusations. These ToS violators will come up with fabricated stories to gain sympathy, meanwhile, they are fully aware that they broke the terms.

Ignorance is not an excuse before the law. It will also be difficult to determine gamblers who unintentionally violated the rule. 

The word mistake shouldn't be used because there might be no parameter to measure players who made mistakes. Corrupt gamblers might take the leniency of the casino for granted and use it to exploit them.   

However, I support that casinos should inform customers why their account was restricted and offer them the necessary remedial options. Gamblers should know their offence to avoid future reoccurrences.

Depends on the condition written in the TOS since for sure there's proper disclosure regarding on the rules they set or want to implement and its really up for the player to read it since if they had been sanction by casino for doing illegal things then and there's written rules that they can close the account of violators then the person cannot do anything with it and he can't use that he didn't read the TOS since its a lame excuse.

But its still up to the casino if they give second chance to their players since after all each casino have different rules implemented to their platform. That also means we make it a habit to read the TOS to know everything about the casino.

What can a casino do to warn a player already under surveillance? And why should a casino do this? Some conditions must be read, and then they must be followed; nothing complicated. But why do people break the rules? I think it is a very good practice when a casino, knowing that a person on their site with double registration, or previously banned and having some claims from the casino, opens another account again and is blocked at the moment of winning. Isn't this a good education for those who consider themselves smarter and more cunning than others? No need to stand in ceremony with cheaters; this will only increase the trust of normal people who know that fair play will have fair winnings.

Casino is not wrong restricted their members if their members are cheat the casino. All members must make sure that they understand the ToS and will not trying to break the rules. They will not trying to create another account in one casino because they know most casinos will not allow that and the casino can restricted their account without notice.

We can to asks about the rule before we register on the current casino to make sure that we want to know about the rule for furthermore. Usually, their agents will telling all about the ToS and explain what you don't know so you can avoids to make a mistake in that casino. If you don't want to break the rules from the casino, you must read the ToS and trying to understand and asking to the CS if you need more explanation. That is something that we must do to avoids any restriction from the casino especially if we really want register on that casino.

I think we've discussed something similar in another thread already, even the casinos can't be trusted either.

Gamblers put blames on casinos when

1. They use two or more accounts on a casino.
2. When they lose all their money gambling over and over again.

It is either they cheat or they lose all their money, the guilt of not stopping when they should is what prompts them to start talking shit about the casinos, it is obvious that many gamblers decide to turn a blind eye on the fact that gambling is a game of luck.

Also the casinos do take advantage of gamblers too, for example KYC verifications can't be passed before you win, it is always after, this is a tactic that can be used to turn against the gambler if the amount won is too big for then to pay, even those that use different locations won't be block instantly until the day they win big.

Meaning they don't mind taking every little dollars spend from someone who already break the rules every day but once he or she hit the jackpot they will say no you can't withdraw because you break the rules.

It doesn't work like that.

Imagine the casino always give out warning when the gambler doing something that can break the terms, when they access the casino using VPN, the casino will warn to turn off the VPN. When they create second account, the casino will warn to delete the account.

So, this will be advantage for cheaters and abusers because they will try to find a way to not get detected by the casino. As long as the casino didn't give any warning, it means they're undetected for doing illegal activities.

That also means they can get away first before the casino even has a chance to do something about it.

Imagine telling thieves that they will be arrested after robbing the bank. What will they do? They will try to escape as early as possible.
So, what if it's a legitimate case that money laundering is happening in a casino? How can they solve the problem if the one who did it is already gone after warning him?

Two sides of a coin. We must also learn that businesses that handle money are a real problematic business because they need to be careful or else it will be the government which will be their enemy.
I think the solution is not restricting the whole account but only the funds so that the player can still have some time to answer some questions through the platform.
I've seen some gamblers who have legitimate take that they didn't do anything wrong but because there's no answer from other platforms like forums and chat applications, they are not solved.

Some casinos restrict users right away after an account registration like breaking rules with registration from restricted areas but some casinos don't immediately restrict users.

Anyway as users, people must scan Terms of Services, do quick search with restricted areas to make sure that they are allowed to join a platform before depositing money for playing. Or they can register accounts and go next with customer chats for asking that important question.

Which casinos have IP blocks in place for restricted countries?

I really gat your point on this, the bitter truth is that at most times people will tend to be in a hurry and intentionally neglect being careful enough to give attention to read and carefully understanding the terms and conditions before signing up, or proceeding in the time of registration, sometimes people also ignorantly sign other documents of other forms without reading carefully and understand before signing in not only In casinos hence, I don't blame casinos if they decide not to give warning to their players before restricting their account, because if you must check very well certain roles and regulations must have been broken and deserves penalty.

Casino always include all the prohibitions and regulations in the Tos and of course this is the obligation and responsibility of every player to be able to understand and stay away from all the prohibitions and regulations that exist so that when player makes mistake and there is an account restriction without giving notification or warning is also not mistake for the casino.
They have clearly explained everything in detail in the Tos, so everything that happens related to account restrictions is risk for players who make mistakes and as player it is very inappropriate to protest or blame the casino for the restrictions considering that everything starts from the players own mistakes.
I never thought that the casino would give reason or message via email before restricting an account that violates the casino rules and regulations, moreover this is the full right of the casino because they are also harmed by every mistake of the player who violates the rules.

I think the problem of casinos banning player accounts without justification or warning is very serious. Part of them had deliberately broken the rules of operation ToS and subsequently tried to discredit the casino, but quite a good amount of cases are genuine, players, if not known by the legal experts a, incur sanctions for unintentional violations. Understandably, obscurity in these two areas generates frustration and leads to the wrong conception of the casino's integrity. Many therefore find it necessary that casinos should have clear explanations of account restriction via e-mail or on the player's account dashboard so as to enable users to understand where it went wrong and how to avoid future violations. To this end, casinos may review their policy by adding explanations about what is the rationale of these practices related to accountancy and enhance customer-oriented services for handling such complaints more appropriately. It is very significant that the rules and regulations are updated and comprehensible, too. An effective feedback reward system keeps the records transparent and consistent, hence increasing trust and satisfaction of the players.



just like i agree with the view that while Rollbit et al have done well in identifying, through the reasons of accounting limitations in their cases and scenarios, and advice n' they go into restricted areas, it is still a topic that needs more work. Maybe it would be helpful if these platforms went further to state specific details concerning specific violations that resulted in an account being blocked. While this is well supported with evidence, the best explanation will be one that can allow users to more clearly understand where they went wrong and how to avoid future pitfalls. This kind of transparency is only fair but also explains limitations to scoring better and helps build a better degree of confidence and satisfaction from the players.