Should casinos give out warning first before restricting players account? - page 4.

Jody.Drummer

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Quote from: Dr.Bitcoin_Strange on August 30, 2024, 06:07:55 PM

So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account?

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts?

If we all have like minds about these, do you think it's something that can be archived? How can it be archived?

I think the casino will not give any warning, even though they should fill out a form like KYC but there are still gamblers who ignore this or others they do not understand the terms and conditions of the casino properly because they are impatient to gamble. some cases that occur when they experience problems with the gambling they do usually they are not aware of making mistakes and what you said is right, what will happen is that the player will give a bad response to the casino.
besides that I think even though the casino gives a warning, it is likely that players will still ignore it, unless they are very careful in doing everything, of course they will read everything and understand it well. but I think there are many gamblers who tend to ignore many things, such as when entering the main page of the site and there is promo or bonus info or also updates but what they do is close it directly without taking the time to read it. this is more directed at the problem of each individual.

ralle14

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It would be great for us gamblers, but it's only going to cause inconvenience for the casino when gamblers could abuse these warnings and violate their rules for the second time.

Quote from: Dr.Bitcoin_Strange on August 30, 2024, 06:07:55 PM

So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account?

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts?

If we all have like minds about these, do you think it's something that can be archived? How can it be archived?

It's a hassle when they can't provide the reason, still, that doesn't mean they're in the wrong because they always have that part stated in the terms and conditions.

It's better if they mention the reason, but I also don't mind if they don't since it's easy to recall or retrace the moment you broke their rules.

promise444c5

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Quote from: Dr.Bitcoin_Strange on August 30, 2024, 06:07:55 PM

So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account?

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts?

They already added the reason an account could get blocked even with funds on it from their terms and policy... Roll bit will even prompt you and restrict access right beforeanything if you're visiting / try to use from a restricted area.However, its fine if they add reason not just the general reason rather the particular rules broken that got the account banned, I mean this will justify a clear reason for banning accounts even though they've broken any of the gambling site rules.

Potato Chips

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I'm a player and those conditions are favourable to me hence I'm on board lol.

However, I'm not sure if gambling platforms would feel the same way given the amount of people trying to abuse them as well as the always changing AML/KYC policies they have to adhere.

Restricting accounts while they investigate for instance may be inevitable. For most cases though, I think should give us a reason at least.. I'd say a lot of possible reasons are pretty known at this point and not a top secret to be kept lol.

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Quote from: Dr.Bitcoin_Strange on August 30, 2024, 06:07:55 PM

So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account?

There is no need for warning before restricting peoples account. Before registering on any gambling platform or any online account, I think they will write a whole lots of terms of agreement and ask you to click "I understand" and also acknowledge that you are above 18years and above Before registering. So any mistake you make later that cost you your account to be restricted is act of negligence of not understanding that it has been stated clearly earlier before now. But I believe that even before casino will restrict you, there will be several warnings signal to let you know what you are doing is wrong. Sometimes you keep trying something multiple times and it keeps declining, is a sign that you are doing it wrong. But since you are ignorant and keep persisting on it, it may lead to restriction.

Quote from: Dr.Bitcoin_Strange on August 30, 2024, 06:07:55 PM

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts?

I think in most cases they do, but In most cases you can resolve the issue via the customer contact services on app or live chat. When you notice any unfair move.

Rruchi man

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Quote from: Dr.Bitcoin_Strange on August 30, 2024, 06:07:55 PM

So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account?

Most of the possible causes for restrictions on an account are in the ToS. The casino expects that you have read through it and that you understood it, so when you breach any of these terms or rules, they take it that you have been warned and may not hesitate to punish you by putting a restriction on your account. The restrictions on an account, in some cases, are temporary and will just require you to contact the support team. The temporary restriction is another form of warning from the casino to you because it must get your attention.

alegotardo

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Quote from: Dr.Bitcoin_Strange on August 30, 2024, 06:07:55 PM

So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account?

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts?

If we all have like minds about these, do you think it's something that can be archived? How can it be archived?

It depends on the infraction committed by the player.

If it is something serious, I agree that the account should be blocked without any prior warning, in order to prevent the immediate practice of irregularities and also to prevent the player from intentionally withdrawing or spending the entire balance that he/she still has, causing even more financial losses for the player.

However, in the case of minor infractions, which are not relevant or which cause little financial problem to the casino, I believe that a warning by email or on the platform itself would be quite interesting instead of simply blocking.

Casinos may understand that a warning will be more beneficial even for the site, since the player sometimes does not even know that he/she is making a mistake or is aware of the need to stop making it. In these scenarios, it is more advantageous to warn the player and keep an active customer than to simply block him.

adultcrypto

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The conditions for restricting user account is most times stated in the TOS of the casinos and this is enough warning to me. Most users who get restricted usually know they are doing something bad and see it as being smart only to be caught and the ultimate punishment is applied. I am not trying to defend the casinos here but we have to understand the sensitive nature of their business because any mistake they make like being soft on bad actors, their business will be ruined. On the aspect of eligibility due to location or country of origin, I think the casinos should do more to prevent such people from accessing their services, this way the problem is prevented.

AmoreJaz

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Not only email but they can send notification on the player's account itself. Because most people will read their email late. But if within his account, and if he is an active player, he can easily see the message.
And that is true, if the account is restricted, then, why would the casino be allowing the user to deposit uany amount of money? Furthermore, it is the user himself has the responsibility to scrutinize the terms of the site to avoid violations. This is why it is usually the player himself who is at fault and not thr site.

DubemIfedigbo001

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I have only one problem with restrictions of accounts, the casino shouldn't allow the gamblers even deposit money when they are not eligible or breaking the laws, because the truth is that the AI detects illegal activities faster than we think. So they should prevent them from even doing anything in the casino and flag the account immediately, keep it disabled until they've verified it's authenticity before enabling it or permanently disabling it if found to be breaking the rules.

Secondly, they should try putting the most easily broken rules on the landing page too when a user newly registered to further bring the awareness closer to the gambler. Truth be told, most people don't read T&Cs to the fullest. It's bad though, but it's the sad reality.

Dr.Bitcoin_Strange

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Well, it's been a popularly raised concern that some players accounts have been restricted without any warning or reason for the restrictions.

I know that some people can be very tricky, trying to play smart and wanting to paint the reputation of a casino in black. For example, some users will be aware of the ToS of a casino, and they will still ignorantly violate those rules, and when their account gets restricted, they'll start pretending like it's not their fault and begin to tag the casino as a bad site.

Some players accounts also genuinely get restricted because they didn't read the casino terms and policy, and therefore they unknowingly violated the rules and got their accounts blown up.

So my question now is that, do you guys think that casinos are wrong for not giving any reasons for players mistakes before restricting their account?

Do you guys have a wish that casinos should always give reasons via players provided email before restricting their accounts?

If we all have like minds about these, do you think it's something that can be archived? How can it be archived?

Topic: Should casinos give out warning first before restricting players account? - page 4. (Read 505 times)