Shuffle account situation plus apology

Ojima-ojo

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Quote from: Fivestar4everMVP on Today at 02:52:12 PM

Quote from: Awaklara on September 15, 2024, 12:50:34 PM

Quote from: bettercrypto on September 15, 2024, 12:13:49 PM

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.

actually, there could be a refund of some of the deposits made. but it depends on the consideration of the error made by the OP. if the account may have made more withdrawals than the amount in the account, freezing of funds is very possible and the OP will not get anything.
errors in the case of using multiple accounts at the casino certainly require in-depth investigation and calculation. although I'm not sure the OP will get his deposit back, if the casino has said so, there is a possibility that it could happen. the problem of why it took so long, no one knows. it all depends on the casino's policy.

The casino made what I assume is a promise to op that if he could own up and agree on cheating or trying to cheat the casino by operating two accounts, and also writing an apology note on a public forum like this one, that they will allow him withdraw his initial deposit and maybe winnings from slot games.
Op has agreed to operating two accounts and gave written an apology on a public forum, right now it's up to the casino to fulfill their promise to op, but at what time they will choose or decide to do this is completely up to them, they might want to make op wait a very long time as a further punishment for his sins; which to me, is completely justified, this can serve as a lesson for others intending to do the same thing op did thinking they won't get caught.

let own up to this already, since ops have rendered the apology on public media such a as this forum I think what is left now is for the casino to accept his apology or not, and from the look f things the shuffle team have accepted his apology since his balance have been restored but yet to be able to withdraw his deposits.

I think the casino will not give him the winning he made while playing on shuffle the reason may be because those winning are product of the cheating process, but rest assured he will get the deposited amount back after theyay have deducted the total winning.

Fivestar4everMVP

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Quote from: Awaklara on September 15, 2024, 12:50:34 PM

Quote from: bettercrypto on September 15, 2024, 12:13:49 PM

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.

actually, there could be a refund of some of the deposits made. but it depends on the consideration of the error made by the OP. if the account may have made more withdrawals than the amount in the account, freezing of funds is very possible and the OP will not get anything.
errors in the case of using multiple accounts at the casino certainly require in-depth investigation and calculation. although I'm not sure the OP will get his deposit back, if the casino has said so, there is a possibility that it could happen. the problem of why it took so long, no one knows. it all depends on the casino's policy.

The casino made what I assume is a promise to op that if he could own up and agree on cheating or trying to cheat the casino by operating two accounts, and also writing an apology note on a public forum like this one, that they will allow him withdraw his initial deposit and maybe winnings from slot games.
Op has agreed to operating two accounts and gave written an apology on a public forum, right now it's up to the casino to fulfill their promise to op, but at what time they will choose or decide to do this is completely up to them, they might want to make op wait a very long time as a further punishment for his sins; which to me, is completely justified, this can serve as a lesson for others intending to do the same thing op did thinking they won't get caught.

delfastTions

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Quote from: Awaklara on September 15, 2024, 12:50:34 PM

Quote from: bettercrypto on September 15, 2024, 12:13:49 PM

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.

actually, there could be a refund of some of the deposits made. but it depends on the consideration of the error made by the OP. if the account may have made more withdrawals than the amount in the account, freezing of funds is very possible and the OP will not get anything.
errors in the case of using multiple accounts at the casino certainly require in-depth investigation and calculation. although I'm not sure the OP will get his deposit back, if the casino has said so, there is a possibility that it could happen. the problem of why it took so long, no one knows. it all depends on the casino's policy.

The time it takes to resolve this issue is truly impressive. It clearly exceeds all reasonable limits for resolving such issues. There is clearly some kind of bad intent on the part of the support team of this casino, who are obviously deliberately dragging out time. The picture in these cases is typical: the applicant responds to correspondence in 1-2 days, and the support team drags out the response for a week or two or even longer. And such an attitude towards clients clearly shows rudeness on the part of the casino.
And the first thing you should do is, of course, not to play in this casino anymore, but of course after the issue with the money is resolved.

Awaklara

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Quote from: bettercrypto on September 15, 2024, 12:13:49 PM

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.

actually, there could be a refund of some of the deposits made. but it depends on the consideration of the error made by the OP. if the account may have made more withdrawals than the amount in the account, freezing of funds is very possible and the OP will not get anything.
errors in the case of using multiple accounts at the casino certainly require in-depth investigation and calculation. although I'm not sure the OP will get his deposit back, if the casino has said so, there is a possibility that it could happen. the problem of why it took so long, no one knows. it all depends on the casino's policy.

bettercrypto

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Quote from: TribalBob on September 15, 2024, 11:43:09 AM

Quote from: DonnaMel on September 14, 2024, 04:26:31 PM

Quote from: Odusko on September 14, 2024, 03:37:24 PM

Quote from: DonnaMel on September 14, 2024, 03:04:06 PM

the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

Just as suggested by some other members earlier, I think you should also make a post about your case on the shuffle ANN thread so that you can widen your scope to get the attention of the shuffle team as quick as possible, and I think also that since you already received the deposits back into your account, the team will definitely allow you to withdraw the balance eventually, because if their don't want to give back your deposits their won't have created it to your shuffle balance before being unable to withdraw, also if your account is ban from withdrawing, the best thing the team can do is to get your other wallet and get the equivalent of your deposits credited into that wallet and that will settle the whole thing.
Shuffle is one of the known cryptocurrency casino that we have around the forum and I believe a simple case like this won't be difficult for them to resolve and move on, so reaching them directly via pm and also through their official thread, next time you can try to share some evidence of your transactions and other documents that can help hasting your case.

I have now done that.

Is there any direct response?
Actually it is difficult to get your money back because you have stated that you have violated their rules, just consider this a valuable lesson for you in the future not to repeat it again,

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.

AbuBhakar

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Quote from: TribalBob on September 15, 2024, 11:43:09 AM

Is there any direct response?
Actually it is difficult to get your money back because you have stated that you have violated their rules, just consider this a valuable lesson for you in the future not to repeat it again,

There's no redemption on a case like this that involves violation of the ToS. Casino is always firm when it come to their decision about the punishment for ToS violators or else many cheaters will keep doing this same route of asking for sympathy just to get their way.

This case should be locked since the OP admitted the mistakes that cause the violation. I wonder what's the purpose of this thread seeking for redemption that is not possible.

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Quote from: DonnaMel on September 14, 2024, 04:26:31 PM

Quote from: Odusko on September 14, 2024, 03:37:24 PM

Quote from: DonnaMel on September 14, 2024, 03:04:06 PM

the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

Just as suggested by some other members earlier, I think you should also make a post about your case on the shuffle ANN thread so that you can widen your scope to get the attention of the shuffle team as quick as possible, and I think also that since you already received the deposits back into your account, the team will definitely allow you to withdraw the balance eventually, because if their don't want to give back your deposits their won't have created it to your shuffle balance before being unable to withdraw, also if your account is ban from withdrawing, the best thing the team can do is to get your other wallet and get the equivalent of your deposits credited into that wallet and that will settle the whole thing.
Shuffle is one of the known cryptocurrency casino that we have around the forum and I believe a simple case like this won't be difficult for them to resolve and move on, so reaching them directly via pm and also through their official thread, next time you can try to share some evidence of your transactions and other documents that can help hasting your case.

I have now done that.

Is there any direct response?
Actually it is difficult to get your money back because you have stated that you have violated their rules, just consider this a valuable lesson for you in the future not to repeat it again,

gunhell16

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Obviously, the problem came from you, although you admitted it, so you made a topic to warn somebody or everyone here in the forum about that matter, and for that, thank you. But you don't need to remind me about that because most people here in the forum already know that.

Most people also know that casinos are very strict with multiple accounts, and you will have real problems as a player in the end, and that's what happened in your experience, and that's normal because they will remain to their rules and all casinos; that's how the implementation actually works.

Wind_FURY

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Quote from: 3kpk3 on September 05, 2024, 03:50:48 AM

Damn! Casinos usually take advantage of any mistake that the gambler makes in order to avoid paying out op and I don't think Shuffle is an exception. You messed up and I doubt you will get your money back.

These businesses don't run on emotions. However, some higher-up at Shuffle could actually help you out after checking out your heartfelt apology, but the chances of that happening are slim. Learn and move forward.

"Any mistake"? Ser, that's laughable. OP actually did something illegal, and it's in the Terms And Conditions that no individual should make another account and use another person's identity. You don't believe that the entity regulating Shuffle will go after the casino if they returned OP's deposit?

I hope OP gets his coins returned, but those coins should be considered GONE. OP played a stupid game, and he paid his deposit for that.

DonnaMel

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Quote from: Odusko on September 14, 2024, 03:37:24 PM

Quote from: DonnaMel on September 14, 2024, 03:04:06 PM

the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

Just as suggested by some other members earlier, I think you should also make a post about your case on the shuffle ANN thread so that you can widen your scope to get the attention of the shuffle team as quick as possible, and I think also that since you already received the deposits back into your account, the team will definitely allow you to withdraw the balance eventually, because if their don't want to give back your deposits their won't have created it to your shuffle balance before being unable to withdraw, also if your account is ban from withdrawing, the best thing the team can do is to get your other wallet and get the equivalent of your deposits credited into that wallet and that will settle the whole thing.
Shuffle is one of the known cryptocurrency casino that we have around the forum and I believe a simple case like this won't be difficult for them to resolve and move on, so reaching them directly via pm and also through their official thread, next time you can try to share some evidence of your transactions and other documents that can help hasting your case.

I have now done that.

Odusko

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Quote from: DonnaMel on September 14, 2024, 03:04:06 PM

the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

Just as suggested by some other members earlier, I think you should also make a post about your case on the shuffle ANN thread so that you can widen your scope to get the attention of the shuffle team as quick as possible, and I think also that since you already received the deposits back into your account, the team will definitely allow you to withdraw the balance eventually, because if their don't want to give back your deposits their won't have created it to your shuffle balance before being unable to withdraw, also if your account is ban from withdrawing, the best thing the team can do is to get your other wallet and get the equivalent of your deposits credited into that wallet and that will settle the whole thing.
Shuffle is one of the known cryptocurrency casino that we have around the forum and I believe a simple case like this won't be difficult for them to resolve and move on, so reaching them directly via pm and also through their official thread, next time you can try to share some evidence of your transactions and other documents that can help hasting your case.

DonnaMel

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the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

Odusko

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Quote from: pawanjain on September 13, 2024, 12:59:25 PM

Quote from: Pandu Geddon on September 04, 2024, 01:21:50 AM

you admit your mistake with courage. even though you didn't admit it before, but making this thread and admitting your mistake, that's courage. or maybe I'm wrong, that's desperation?

I guess it's the latter. Why would he want to show his courage in such a way and risk losing his funds forever ?
It's his desperation because he knows that there is no other way to get back his funds.
But the fact is that even this would not help OP get back his funds. He committed a mistake of creating multi-accounts ang got his funds frozen.
I doubt the casino site will help him in this case.

The security team won't even give his case any further attention this is because he has already committed an offense and he is being purnish for it so he must have to move on and never commit such a crime in other cryptocurrency platform again, and I am sure that if he is being asked to provide documents to verify his account on any of those accounts he won't be able to provide any and even if he does provide, it will take the grace of God to be considered for verification at this point because of the current nature of his case.
Cryptocurrency casino is not a place to create multiple accounts, because their already stated clearly what the repacuasion of commiting such a crime is and also warned against it, and if a gambler make such a mistake, it will be left for them to deal with whatever loses that comes they way and not try to cry the victims when that happens, because the developers or even the security teams won't give them any listening ear.

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Quote from: Pandu Geddon on September 04, 2024, 01:21:50 AM

you admit your mistake with courage. even though you didn't admit it before, but making this thread and admitting your mistake, that's courage. or maybe I'm wrong, that's desperation?

I guess it's the latter. Why would he want to show his courage in such a way and risk losing his funds forever ?
It's his desperation because he knows that there is no other way to get back his funds.
But the fact is that even this would not help OP get back his funds. He committed a mistake of creating multi-accounts ang got his funds frozen.
I doubt the casino site will help him in this case.

SmartGold01

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Quote from: Fivestar4everMVP on September 12, 2024, 09:48:48 PM

Quote from: SmartGold01 on September 12, 2024, 06:01:17 PM

Quote from: DonnaMel on September 12, 2024, 05:54:30 PM

Can somebody from Shuffle, or affiliated with Shuffle ask them what they still need from me in order to let me withdraw my deposit, like promised?

Have you in any way contact Little mouse explaining to him? If your case are true or legitimate then I will advise you to contact him to help passed the complaint to them because he is handling their campaign here on the forum, and I think they will honor him so easily if he sent your request to them.

You are right, and this is a very good idea actually, if there is anyone on this forum that has the power to help, it's Little mouse, so, yeah, I will join my opinion with yours advising op to contact little mouse, possibly the management of the casino will have a change of heart after little mouse plead on his behalf.

I used the word "plead" there because even with Little mouse speaking up for op, that does not justify that what he did was right in any way, what he did was as good as stealing from the casino. What ever they casino make him go through before allowing him to withdraw his balance, he totally deserve it, any other casino would have just confiscated the entire balance on the account and close the account permanently.

Although I mentioned him thinking op case was just a minor but whatmore, the site still have the final say because they would review their terms and if such case go against their ToS then even little mouse has no will power to enforce the smooth release on his funds in that platform. The main thing is let him just passed the information to management then let them review everything done by op to know if he still has a place to be allowed to have his fund withdrawn.

Fivestar4everMVP

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Quote from: SmartGold01 on September 12, 2024, 06:01:17 PM

Quote from: DonnaMel on September 12, 2024, 05:54:30 PM

Can somebody from Shuffle, or affiliated with Shuffle ask them what they still need from me in order to let me withdraw my deposit, like promised?

Have you in any way contact Little mouse explaining to him? If your case are true or legitimate then I will advise you to contact him to help passed the complaint to them because he is handling their campaign here on the forum, and I think they will honor him so easily if he sent your request to them.

You are right, and this is a very good idea actually, if there is anyone on this forum that has the power to help, it's Little mouse, so, yeah, I will join my opinion with yours advising op to contact little mouse, possibly the management of the casino will have a change of heart after little mouse plead on his behalf.

I used the word "plead" there because even with Little mouse speaking up for op, that does not justify that what he did was right in any way, what he did was as good as stealing from the casino. What ever they casino make him go through before allowing him to withdraw his balance, he totally deserve it, any other casino would have just confiscated the entire balance on the account and close the account permanently.

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Quote from: Pokapoka124 on September 12, 2024, 07:57:58 PM

Quote from: dansus021 on September 04, 2024, 05:50:24 AM

What I stumble upon is about they say "they recognized my betting pattern (betting on same sports and same casino games like my first account)." I just barely know that the site or casino is able to detect pattern Shocked

that just insane frenn.

You said that you are use 2 different account with 2 different id with 2 different laptop but they still know about it just marvelous in my opinion. Are they using AI or some sort

He could have used the same Wi-Fi connection for both laptops or used the same payment information. The the chances of cheating a casino successfully is very slim because there are sophisticated ways casinos use to fish out multi accounts that we may not know.

Multiple account is something that user must avoid to prevent the case like that. A casino really don't like when they see their member have 2 or more accounts in their business so they will do something that will affect to the user.
We don't know how casino can identify their members who have more accounts but casino can do that with their teams. Detecting the pattern that every user may be one of many ways that casino can do but I am sure the casino can do a lot because that is their business.
They will make sure that no one will cheat them and run with the money. If casino find user cheat them, casino will not tolerate especially if they write that in their rule that say only 1 account per user.

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Quote from: DonnaMel on September 12, 2024, 05:54:30 PM

Can somebody from Shuffle, or affiliated with Shuffle ask them what they still need from me in order to let me withdraw my deposit, like promised?

You can find their ANN thread on the forum.

Quote from: dansus021 on September 04, 2024, 05:50:24 AM

What I stumble upon is about they say "they recognized my betting pattern (betting on same sports and same casino games like my first account)." I just barely know that the site or casino is able to detect pattern Shocked

that just insane frenn.

You said that you are use 2 different account with 2 different id with 2 different laptop but they still know about it just marvelous in my opinion. Are they using AI or some sort

He could have used the same Wi-Fi connection for both laptops or used the same payment information. The the chances of cheating a casino successfully is very slim because there are sophisticated ways casinos use to fish out multi accounts that we may not know.

SmartGold01

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Quote from: DonnaMel on September 12, 2024, 05:54:30 PM

Can somebody from Shuffle, or affiliated with Shuffle ask them what they still need from me in order to let me withdraw my deposit, like promised?

Have you in any way contact Little mouse explaining to him? If your case are true or legitimate then I will advise you to contact him to help passed the complaint to them because he is handling their campaign here on the forum, and I think they will honor him so easily if he sent your request to them.

DonnaMel

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Can somebody from Shuffle, or affiliated with Shuffle ask them what they still need from me in order to let me withdraw my deposit, like promised?

Topic: Shuffle account situation plus apology (Read 677 times)