Topic: Shuffle account situation plus apology (Read 1141 times)

Not sure what you mean by "seems OP hasn't been online for a while" because I was online just 2 days ago, confirming immediately that I was able to withdraw the funds.
Also "enjoying their funds" is a bit weird cause I simply got my own deposit back, all sports winnings were voided. Rightly so, but it's not like I got a present or something.
And btw I was not the one moving this topic to the scam accusations section, a mod had done this about a week ago. I didn't ask for this and was also surprised to see it, but in hindsight maybe it was a good thing cause my topic was already sitting in the gambling section for a month without any reply from Shuffle, so maybe the existence in this scam accusations category helped getting their attention.
Anyway, as I said 2 days ago already, glad it's finally solved and this topic can be closed. I have updated the topic name.

I've been following this thread and this thread has been on the gambling discussion board for several days. I don't know why it ended up here on the scam accusations board when this isn't a scam and the one at fault is the OP, who admitted to using multiple accounts.

I guess it's time to change the thread title to "resolved" and I believe this shouldn't be in the scam accusations board but rather in the reputation board since no scam actually happened here. Once the OP edits the title, I think it would probably be okay to lock the thread. But it seems like the OP hasn't been online for a while and is likely enjoying their funds. lol

A very unpleasant and painful topic is the real practical training of support staff at many casinos. What you wrote about this employee happens so often that all players have already gotten used to it. And now it has gotten to the point that if, when you contact support, you are immediately given some really valuable advice the first time, and even more so if they immediately solve your problem, then this now seems like fantastic luck. I understand that support services probably just do not have qualified employees who would really quickly and efficiently solve customer problems. That is why there are such expectations, like those written above, of 8-9 months. In general, it would be better for casino managers to either fire such support staff or seriously fine them for such a long-term solution to a customer's problem. Even a complex problem.

Since the user broke their TOS, Shuffle can disable the account and confiscate the funds if they want. But, if they allow certain players to give back their deposit, it should be appreciated. It's not like casinos never go against their TOS. Sometimes, they return the initial deposits to the user if they feel satisfied working with the user. I am not sure what has happened with this user. But if Shuffle asked him to post an apology in this forum, I don't know how we should see this. Probably, they planned to give his initial deposit at some point, but later, they decided to follow their TOS. But I won't be surprised if they return his initial deposit.

Hey, thanks for jumping in.
My account really was blocked/closed for a good 2 weeks with no log in possible and before that it was open but withdrawal button disabled for 9 months......now I just tried to log in and it's open again. I believe you changed this just now, thanks for that. And I see my 111mbtc balance was still in there and I was finally able to withdraw it this time indeed. Am not sure what you mean by "can withdraw funds at any time, as mentioned to him previously" cause I truly was not told this at any moment.
I'm glad it is now finally solved after 9 long months. For a moment, when it took so long and after 8+ months my withdrawal button was still disabled, I was beginning to think you would not deliver on your promise to let me withdraw deposit+small casino winnings. Looks like my apology in public on here finally was the missing piece, but I do have to say your support (the member called Sarah) could have been a bit more helpful in telling me what you still needed. She kept answering only sporadically and only in very general terms like "improve your behaviour" which left me clueless. Anyway, glad it was solved and I can confirm after all that Shuffle do keep their word.
I guess the long wait was my payback, which is only fair. For sure I will never make a mistake to open a 2nd account anywhere.

Hey all, quite confused on what the issue is here:

- this user’s account is not closed
- this user can withdraw their balance at any time, as mentioned to him previously
- this user has withdrawn >$40k more than what they have deposited lifetime

Hope that helps.

I also wonder if Shuffle is even aware of this topic. Is there anyone who can alert them to this perhaps?
It would be good to know the final outcome of this because I also feel they should at least give this person his/her deposit back
@Little Mouse can you ask them to post an update here perhaps?

And if some players leave such a casino, they will do the right thing. It is always useful and pleasant to know that when playing in a casino, the player at least partially feels a sense of equality in the game with this casino. And many honest decent people in such a situation would return the money, who definitely have a true owner of this money. So if the casino at least within its authority shows humanity, then this of course attracts players and stimulates their further play in this casino. But unjustified confiscations of user deposits and all sorts of poorly motivated fines, on the contrary, completely destroy the image of humanity in this casino.

Yes, that's what the casino owner should do in order to gain respect, a player's deposit won't make a casino rich but if they show empathy and give the OP another chance by just allowing him to withdraw his own deposit then that would really create a good and positive picture of the casino in the eyes of players.

Those casinos often get more success but doing such kindness acts instead of doing anything that most players don't want them to do. One such thing is seizing of funds because OP has broken their rules and that's why they might seize his funds but that's not going to be helpful for them in long term, and many of the players might leave that casino.

You are right, but at the same time, is Shuffle or any of their representatives reading this? That is what we should consider too. Tendering a public acknowledgement, repentance and apology doesn't move anything when the person you tendered it to didn't receive your message. I am not sure if any representative of Sfuffle has any username here going by the name "Shuffle" nor have the Telegram bot that would be notifying them when their username is mentioned on the forum. This is an eye-opener to the OP, "ndumm" is the representative I know with the Shuffle and I hope he can use his good office to show mercy.

There are many solutions but it all comes back to Shuffle, how to deal with this problem, especially since OP has sincerely apologized, the owner should give OP his rights, even if it is only 75%, as long as his deposit funds are returned.

Yeah, I also agree that the player's repentance firstly gives him experience and apparently in the future game he will not try to cheat like that anymore. On the other hand, the forgiveness of the player who has cheated by the casino gives this action of the casino administration a human character, aimed at a friendly attitude towards the casino's clients. Including this is an example of a good attitude towards the players.

So the right solution to the issue would really be as you suggest here.

Well, that's a good thought and I believe the owner of Shuffle should do something similar and allow OP to withdraw his initial deposit if not the winnings. I know OP has broken the rules of the casino and for that the casino may terminate his account and not allow him to gamble anymore on their casino but at least they should send his deposit back and that would be a smart move by the casino. If Shuffle wants to maintain their reputation and they want to get praise instead of hatred then allowing OP to withdraw the funds would definitely will increase other players trust on that casino.

However, now that there are already opportunities to use AI to calculate and block multiple accounts of this one person, this practice will apparently (I think) gradually begin to come to a normal phase of development. And the practice of creating multiple accounts and farms by one person will gradually become very difficult or even simply impossible. So let's assume that this practice was temporary and it will end pretty soon.
By the way, this means a complete de-anonymization. Apparently, this is inevitable. Although this also has obvious disadvantages for some aspects of a person's private life and secrets.

Yes indeed its really better for Shuffle to somehow grant his request. The waiting time is long already and I guess he already learn a lesson from his violation made. But since its really up for Shuffle to decide in this matter but hopefully there's still a chance for OP to get his money from Shuffle. If Shuffle would release that for sure this is beneficial for both parties.

Let see if they grant this and finish OP's issues by allowing him to get back his frozen money.

But if Shuffle still hold their grounds and follow their own rules then maybe best for OP to move on and accept the fact then serve as a warning to other people that they should not think about do something illegal in any casino.

If I were the owner of the casino, I would have allowed the guy to withdraw his money, or better still, unlock the account for him to continue gambling with all profits removed. This is fair enough after an open acknowledgement, repentance and apology like this. To err is human and for the fact that casinos can hide under some facts to outsmart their customers by using the terms and conditions to cover up, they should be able to forgive in situations like this as well.

I will always say that the regulation in the world of casinos is weak, if it were to be any of my brokers, they would have released the capital a long time ago without the client even demanding it, that's what the regulation states. They would see the infraction and advise you that you've broken their terms and conditions and therefore are ending cooperation with you and urge you to withdraw all your funds before a stipulated time. That's fairness, no one has the right to unfairly take all your money just for breaching their ToS under the right regulation unless the casino can prove the customer worth the punishment through unfair plays.

Yes, I thought the same too. My apology was approved and published in end of March. Then after that I gave it a lot of time, thinking they would want to punish me by waiting very long before fulfilling their promise and finally paying me back only my deposit (with sports winnings being voided).
I let many months pass, and waited half a year. But at some point, when they still had not paid me back my deposit entering September, I thought maybe the final step was apologize also in Bitcointalk.
But......still nothing received and since about 10 days now my account is even closed. It was open with my deposit still sitting in there (but withdrawal button blocked) and now I cannot even log in anymore.

It would be good if Shuffle can finally provide an update? Even if it means I won't get my deposit back, I just want to hear the final decision please.

From my angle I don't see any atom of courage about op admitting his offense looking at the time he waited before admitting. It's all medicine after death, which is why shuffle haven't given him the kind of response he has been seeking since he was caught about his multiple accounts offense. I mean it would have been courage he had admitted in the first instance and then stated his reasons without letting the casino to go through more trouble to  dig him out.

It's obvious he is aware about those terms because from the op he is an old gambler and should've known better but like he said he did that out of dissatisfaction of the limited staking amount he was placed on. And casino usually place this limits when the gambler has been recognized to be with consistent winnings.

With all the process op has gone through to redeem himself and still didn't get any positive response I'll advise he forget about it because they wouldn't want to compromise for one gambler not to set a precedent as not to encourage others to take same path in the future believing they might be forgiven too.

You're right, creating of multiple accounts is a common practice for some people and they try their best to use each and every available technique to hide from the platforms that they have multiple accounts. Even at Bitcointalk, some spammers have multiple accounts and they spend countless hours to promote spam from those accounts from time to time.

It's a corrupt type of practice to have so many accounts on a platform and only those who are corrupt people indulge in such type of multi account creation in order to abuse a platform. Account farmers used to create so many accounts on Bitcointalk back in the day when merit system wasn't introduced and similar type of accounts farmers or bonus harvesters make multiple accounts on casinos to avail bonuses multiple times. When a casino finds those people then they either came with many excuses or admit their wrongdoing.

Well, I completely agree with you as regards to the casino allowing op to withdraw his initial deposit, since as it is, he has fulfilled all the supposed request of the casino.
But on the other hand and in my personal opinion now, casinos hardly forgive, specially when a gambler outrightly broke their terms of service and its visibly agreed to by everyone one.
So in this case, I am assuming that the casino may want to still hold the funds for some time to further teach op a lesson, but all the same, I have not read from op recently to know what exactly is the current situation of this case, maybe the casino have allowed him to withdraw his funds and he is yet to update the thread.