Topic: Shuffle account situation plus apology - page 2. (Read 677 times)

to all people in here that say something along the lines of "you messed up and expect to get away with it" I would like to say this:

no, ofcourse I don't expect to get away with it. I had a balance of 177 mbtc and 66mbtc of sports winnings were already voided and I accept that. That is a harsh punishment but I deserve it. Since I should not have been in the position to start betting with fresh sports limits on the second account, all things should be reset to the situation as if I kept playing in the first account. So all I should get back is the deposit of 100mbtc and the casino winnings of 11mbtc, which were ofcourse not affected by the limits.
This is also what was promised by Shuffle staff (or at least this employee Sarah who I was in touch with all this time). The balance was reset to 0.111 btc and the agreement was that after an apology I would be able to withdraw that. So I apologized in CasinoGuru, then also per email once more. But to my surprise it lasted longer and longer, I was very patient but now already 5 months since that promise and my withdrawal button is still disabled. And since the email contact has dried up (almost no more responses and no concrete answer as to what they still expect of me) all I can still do is also use this platform Bitcointalk to once again apologize. Then I have apologized in all possible channels, which I have now done.

so I am awaiting to hear from a shuffle staff member to post in here, if I can finally withdraw the remaining 111mbtc balance like promised, or if they will need me to do more and if so, what exactly? I will make a post in their general topic to ask if they can check this topic.

Well the casino already stated their stand on this case and i believe they are waiting for OP to respond to them accordingly. Possibly that is just what they are waiting for. It is either they are putting up attitudes to scare op away because I believe OP must have had enough winnings with them compared to what they withheld so invariably, they just want OP to forget about it and move on because they know OP would find it difficult to return the proceeds gotten from his wrong doings.

OP should just forget about it if the money is far much lesser than what he has benefited from the casino  because I do not think to he casino would allow OP have his own cake at the same time. Come to talk of it, OP violated their policy and making request to get back funds for wrong doings looks somehow though.

Some eye opener that it's not always the casino or bookie at fault but players too...
Good of you coming clean which is commendable, and hope shuffle comes through for you after your agreement to delete your scam accusation for a return of your funds..

And from your writeup , your reason for the extra account was to have your limits removed..did you ever try to ask them to have these restored to what they were ?? Hope no bad blood after this experience, good luck to you.

I don't know. Op could be putting on an act in a last ditch attempt to try and recover his funds since it's really difficult to trust anyone these days(Especially random people that you meet on the internet).

Op probably has a 1% chance of recovering his funds which is why it would take a miracle for things to work out in his favor.

Users will abused a casino if they show a sign of weakness such as letting go of cheaters who committed violation against them. This is the reason why casino always strict and stick with their ToS so that human emotions such as consideration due to kindness will be avoided or else these user will keep doing this same pattern until the casino finally decided to stop.

Cheaters deserves to be punished by confiscating their funds including deposit but the law protects them that’s why they can get away with their deposit and only profit will be confiscated.

Yeah I mean sure Shuffle has a ton of money but this is marvelous, to be honest, to be able to detect someone's betting pattern but just curious about what would happen if someone else betting with pretty much the same pattern but totally different people.


Yeah but the OP already tell all of us he using 2 different account 2 different id using 2 different laptop with different IP too and since this online gambling and he bet on sport the pattern is very thin right. But i agree with you data today is important is just like digital gold and can be used to anything.

Exactly, but if the mistake is unforgivable and severed but if the crime is not big and the casino also made part of the mistake then they can refund and settled the issue amicably but whereby the player is the one made the mistake. Then the funds would not be refunded. And in this case, op was "trying" to cheat on the casino so I don't think shuffle will listen to him instead they would use him as an example to others who doing or planning to do the same. I think Op has learnt his lesson. I think apology accepted by shuffle team but there would be no refunds.

Well, I don't think op's intent or motive for creating a second account on shuffle have anything to do with the prospective airdrop shuffle users are expecting from the casino, op clearly stated his reason for deciding to operate a second account on the casino, and I think his reason is very valid, he isn't the first nor second gambler nor even the tenth to consider opening a second account after getting limited on the first, several gamblers are guilty of this, some succeed in it while some other are caught and penalized.

If judging the case, I do not think a prospective airdrop is a good enough reason why shuffle shouldn't forgive the op and allow him withdraw his initial deposit, the two account can as well be banned from participating or receiving any airdrop from the casino, that is a fair enough punishment for op's actions.

This is common problem of violators they realize late when they already got compromised. For case of OP I think there's less chance for him to get a good settlement with them since for admitting his violation it proves that he is the one who commit a mistake in the casino. Maybe what's best to do is to move on since there's less chance for him to get what he want from them since for sure Shuffle management will provably stick to the rules they create.

What happen to OP is a reminder that we should gamble without thinking to take advantage on anything on a casino since if we violate for sure this scenario will also happen to us. So gamble clean and always follow the rules, reading TOS is so important.

I am still amazed at OPs sincerity. This is the first time I am seeing someone admitting to a casino for their wrong doings. Situations as this is very rare and I must commend OP for this singular act of being open to admitting his mistakes. Most gamblers do not waste their time remaining with a casino when ever they are busted. They move on to the next one without minding how much funds with the casino as longs as they have benefitted hugely from the casino. It seems the casino are not bent on releasing the funds in their custody to OP as they already told OP to do the needful by returning the proceeds from OP wrongful act. I think the casino is more strict on their policy and for the fact that OP   already signed their T & C making it more factual that OP did know he was wrong in the first place and continued with the act till he was busted. OP should keep trying and see if they would have to reconsider their decisions.

I doubt that shuffle.com will give you what you're asking for because, if I'm not mistaken you didn't just cheat shuffle.com, but also those who are farming airdrops on shuffle.com fairly. If you have two or more accounts on shuffle.com that's how many accounts you have that will receive an airdrop from shuffle. So, you shouldn't just apologize to shuffle.com, but also to the airdrop farmers who are farming fairly.

The existence of rules is usually often violated, but those who violate them must accept the consequences. If you are caught, just accept the punishment given. I think it's useless to apologize to the shuffle team. They have already made a decision, so just accept your fate. There will be no continuation.

This is touching and I hope Shuffle will have mercy on you. We hardly see people admitting their fault here not to mention the detailed explanation for everyone to know what truly transpired. Your sincerity should speak for you, especially this time you make it open. I know that this is challenging for Shuffle at this point, still, it would better speak positively of the casino in rare cases like this.

As for those who say they will be true to the terms and conditions, they should also know that even the law can be bent for certain reasons. Mercy reduces punishments, don't lose hope.

Damn! Casinos usually take advantage of any mistake that the gambler makes in order to avoid paying out op and I don't think Shuffle is an exception. You messed up and I doubt you will get your money back.

These businesses don't run on emotions. However, some higher-up at Shuffle could actually help you out after checking out your heartfelt apology, but the chances of that happening are slim. Learn and move forward.

Actually, KYC is easy to bypass since a user can use his/her relatives, friends and colleagues identities in exchange for money. Some people in 3rd world country willing to do this for payment since they don’t value privacy that much.

The main problem on multiple account was casino can detect IP similarities even if you use VPN to hide your identity. KYC is just a standard procedure of casino when a user violates ToS but they don’t based multiple account accusation solely on the difference on KYC of each account.

There’s a lot of case which a user submit a KYC but still casino decision is still firm because they have IP connection evidence despite the connected account submitted KYC from different person.

@op

Coming out now to apologize publicly requires courage and honesty, and for doing this, I personally also apologize on your behalf; pleading with the management of shuffle casino to please temper justice with mercy, you made a mistake, denied it at first, even went further to create a false accusation against the casino to try to cover your own mistake and lies, which on the other hand, paint the casino as a bad one, and you as a victim, this are crimes that are very annoying, and some casinos wont even bother asking for an apology, they would have long confiscated all your funds, both winnings and initial deposit, and also blocked you completely from accessing the site, and also block your emails from arriving at their mailbox, but they didn't do any of this, they still gave you a platform to realize your mistake and repent.

Happy that you have now realized all that you did that is wrong, you deserve whatever punishment the management of the casino transfer to you, even if It means making you wait for more than a year before you can withdraw your funds, but then again, I plead with them to just allow you withdraw your funds and let the matter be bygone, hoping that we all and those to come will learn from this and don't try to cheat any casino.

These people are nice   if you do the same with some other online betting platforms they will deal with you, breaking terms and conditions is a big offence, instead these guys are throwing apology to you, never.

Using more than one account is wrong, even if you ask from a friend your location will Still be the same, it is also possible that you log into the second account using the same device, you people are the reason why online casinos and platforms are becoming very strict with gamblers.

Even if you manage to have two separate KYC information, your location, browser ID, phone ID, advertising ID etc will burst your ass, stop doing this already, use two different online casinos instead of one casinos with two accounts.

It seems to me that the guys, who are working at Shuffle are masters of social engineering and human manipulation.
What's the point of asking a customer for an apology? It seems to me that they have turned you into a slave that is begging for his money.
It's not worth it man. You have made a mistake, just try to move on. I don't think that Shuffle will ever let you withdraw your funds.
Using your friend's ID to create another account? Getting caught breaking the casino's Terms of Service and still lying about it? How immature is this? Try to grow up, man. Try to keep your dignity(or what's left of your dignity).

Did they explain you why they've limited your first account in the first place? Nothing would happen if they didn't do that. I think they've cancelled your winnings because it's legally acceptable, but stealing your deposits is not legitimate. That's why they don't admit they are seizing your funds and find excuses instead IMO. I hope you will manage to find a solution soon though.

  I think that is what he means. As for the multiple accounts opening, in 2022 when I started fully in the forum, I was seeing many complains about bans of accounts and when investigated, it was caught with multiple accounts in the casino. So normally it is not good for a gambler to open more than one account in a casino. And the warning is also good for those who were and already having a multiple accounts in a casino to withdraw all and keep only one. Because when it is time for KYC, it will definitely affect the person because no human has two KYC in life. And for that he the gambler has to present the one KYC documents for the two accounts and that will be the place for the casino to catch him.