Topic: Shuffle account situation plus apology - page 4. (Read 1141 times)

Did they explain you why they've limited your first account in the first place? Nothing would happen if they didn't do that. I think they've cancelled your winnings because it's legally acceptable, but stealing your deposits is not legitimate. That's why they don't admit they are seizing your funds and find excuses instead IMO. I hope you will manage to find a solution soon though.

  I think that is what he means. As for the multiple accounts opening, in 2022 when I started fully in the forum, I was seeing many complains about bans of accounts and when investigated, it was caught with multiple accounts in the casino. So normally it is not good for a gambler to open more than one account in a casino. And the warning is also good for those who were and already having a multiple accounts in a casino to withdraw all and keep only one. Because when it is time for KYC, it will definitely affect the person because no human has two KYC in life. And for that he the gambler has to present the one KYC documents for the two accounts and that will be the place for the casino to catch him.

Interestingly, there is more to discover from these alone, you're referring to the way you have behaved and that others should take yours as an example towards fixing themself up before facing any consequences, i will start by saying you have done well on this, secondly, its what we expect to see that gamblers take their time in going through the T&C of any gambling platform before using them, lastly, if it were to be some other gamblers, the next you will see is that they are reporting for a scam accusation on what is not worth it about a gambling platform.

Online casinos have all kinds of ways to figure out if you are using multi-accounts.  They dont even need fancy AI.  They can just look at your history of bets youve made, your IP address, or even what device youre using.  Its kind of like your digital fingerprint.

Imagine a casino dealer who has been working at the tables for years. They can totally tell when someone is counting cards from a mile away.  The card counter always bets more when their hand is good.  Betting sites work the same way.  Theyve seen all the tricks before - all the patterns and red flags us gamblers try. 

Its all about the data and analytics these sites have nowadays.  Definitely makes ya be a bit more cautious and responsible if you are gonna gamble online.

I am not sure where this is attitude is coming where you think that you can get everything turned around if you keep apologizing them? I mean they aren't your friend you had fight with, or a bar you got six weeks ban to. You broke the rules and consequences for that aren't the goal that you would be sorry, but for preventing people do what you did.

Even if being sorry was the important part, no one could even tell if you are sorry because you broke the rules or if you are acting like that because you got caught and think you can get your account back for doing that. Being sorry is a byproduct for realizing that you were wrong. And what you did wasn't morally wrong, so you don't even need to feel bad for that. You just broke the ToS, and that ended up hurting only yourself.

It's really sad to know that it's been 7 months, and you are yet to have your issue resolved with Shuffle casino, as you got caught while trying to out-smart this casino through multi-accounting to increase your betting limit, because it would have been better if you had open multiple accounts on different casinos, then creating on the same casino and playing using the same exact pattern, which is what must have triggered the similarities which prompted Shuffle to Identify both as been handled by same individual. So on that note, I will like to plead on behalf of O.P that he should please be given a second chance, because the mistake has already been made, including a public apology which he was asked has been rendered, hence, what's left is for shuffle casino to play their part, of which I'm very confident that with the help of Sir Little Mouse, this case is likely to be channeled to the right table.

OP, I will say this, that everyone organisation have their terms and conditions of service likewise policies they operate on. That is why whenever a prospective client is about registering, they make sure the client agrees to such and before the client agrees to such, it is believed that they have taken out time to fully read through to see for themselves what is obtainable on the casino so they do not do otherwise.

In your case, you actually knew you went against the terms and conditions of service and you have admitted it and appologised which they have acknowledged. Do you think there is no punishment for such actions? Already they told you they are waiting for your compliance with the proceeds from your wrong doings and I believe you understood the language there. Be it a big casino or not, every penny counts as they are an organisation and are running expenses on daily basis so they would do everything they can to protect their interest and this is what you should know.

Complying to their requests is all I think they want from you right now which you already stated otherwise there are lots of casinos out there which you could open an account with them and play your games but I would advise you to not repeat same mistake because they might not respond to you if you exhibit same behaviour with them.

Casinos have strict rules on violations same with every other platforms, and regardless wether you apologise or not, their have taken their decision a d if you ever get considered it could be that your offense is a minu offence but multiple accounting is something that most casinos kick against without any possible reversal of such penalties.

Any ways I hope you just move on with your life and try to stay away from committing such offence on other casinos aside from shuffle.

Sometimes, limitations in the bet size/amount can also encourage people to create multiple account to bypass the limit. Or sometimes, arbitrage betting too although it can be done through multiple casinos.

You think a multi million dollar company only use such simple methods to identify multi accounts? There can be lots of other ways to identify that.

To be honest this story is damn detail most of the user story is have 3 pharagh and admitting you had second account is brave freen tho is violating the term of service but for me this is better than do nothing.

What I stumble upon is about they say "they recognized my betting pattern (betting on same sports and same casino games like my first account)." I just barely know that the site or casino is able to detect pattern  that just insane frenn.

You said that you are use 2 different account with 2 different id with 2 different laptop but they still know about it just marvelous in my opinion. Are they using AI or some sort

But he choose the other way which is been prohibited by Shuffle. Everything is written here https://shuffle.com/info/terms so before taking bad action OP or other people should read this so that they can make sure that they didn't violate any rules and come up clean.

But since everything happen already and he got a word from them but as said hopefully its not edited maybe he should wait for Shuffle representative to solve his case then try to move on.

Casino is strict to their rules and people should know that they cannot outsmart them since they already know what to do regarding in this cases.

You could ask Shuffle to increase your betting limit, couldn't you? You made a huge mistake and I'm not gonna judge you anymore for that. If those emails are true and not edited, then Shuffle should pay you your 0.0111 BTC and then not only close all of your accounts but they also should never let you gamble there. Keep in mind that they'll never let you and don't make any more mistakes.

They'll stick with it but according to emails, they have to give him his deposit back and then block forever. I hope none of these screenshots are edited because if even one of them is edited, it won't end up well for this user.

I do not know if Shuffle is having any deposit offer and set limit or having other promotional offers that can encourage people to have two or more accounts. Some people will go for another account because of referral reward and have some other accounts because of that. Many multiple accounts are done intentionally by the bettor just because of their personal profit.

you admit your mistake with courage. even though you didn't admit it before, but making this thread and admitting your mistake, that's courage. or maybe I'm wrong, that's desperation?

when you created the second account you didn't read the terms and conditions? or maybe you already knew it and intentionally you wanted to get the advantage of opening a new account.
thank you for sharing your experience with courage. this provides learning for you and also other gamblers in this forum regarding the use of multiple accounts.

regarding your frozen withdrawal. the casino will not give any leniency according to their terms and conditions.
source: https://shuffle.com/info/terms

Well, In my opinion, they will stick with the terms & conditions.

The problem is on you, while you open the 2nd account. Mostly "Sportbet" has limited-size fund to be bets, and most of advantage player using "multi account" for get more size fund. They don't need your apology from my perspective, they only action with the term & condition.

Cannot make exception for people who broke their term & condition, If they allow those other people who using their service against their term & condition will gonna do the same things like you did.

They want to avoided those.

hi all

this topic is meant for 3 purposes: 1) I would like to apologize to shuffle 2) I want to warn people to not open multiple accounts at shuffle or any other casino and 3) to hopefully reach a resolution of my ongoing case.

my name is Gerardus and and I would like to explain some stuff in here about the issue I have with Shuffle for about 7 months now. I opened my first shuffle account (username donnamel) in november 2023 and I played in there for about 2 months with success (won quite a lot, mostly in nba sportsbetting) until in january 2024 I noticed that my max stakes were much lower and I could not bet my usual stakes anymore. So I withdrew the funds without problems and then took some days off. But here I made the mistake to ask my friend Felix if I could borrow his ID and play under his name on a fresh account. He said yes so I opened a 2nd account (username gamblerboy999), hoping to continue betting on sports with fresh limits. This worked for a couple days until I decided to request a withdrawal and it got rejected. I was asked to do KYC and it was provided, but then still withdrawal was disabled. I asked why and was told I was accused of multi accounting. At this point I made another mistake by not admitting it. I was scared if I admitted it they would confiscate all winnings (77mbtc) plus maybe even the deposit (100mbtc). So I denied it to them and pretended my friend was playing on his own. Then shuffle said that even though I played from a different laptop, different IP and my deposit was made from a different wallet than the one I used on my first (own) account, they recognized my betting pattern (betting on same sports and same casino games like my first account). This was true but since I felt it was too thin of proof and still scared they would confiscate all my funds, I kept denying. This lasted on for about 6 weeks with emails back and forth and I also made the mistake to open a complaint in Casino Guru (https://casinoguru-en.com/shuffle-casino-player-s-withdrawal-blocked-due-to). Then on 15th march my balance was reset from 177mbtc to 111mbtc and I was told all sports betting winnings were confiscated because of the multi accounting and only the deposit (100mbtc) and casino winnings (11mbtc) were left in my account. I understood this and accepted it.
https://i.postimg.cc/GpwPg3GC/20240903-235845.jpg

On march 18th I agreed with shuffle that if I retracted my Casino Guru topic and posted an apology I would be able to withdraw my remaining 111mbtc balance and the situation would be solved.
https://i.postimg.cc/Tw2DBKPZ/20240904-000944.jpg
https://i.postimg.cc/3RLvh34W/20240904-001505.jpg

So I posted something but shuffle found it insufficient. I then wrote a new text and offered it to shuffle to approve and on march 22nd I was told it was an acceptable apology statement.
https://i.postimg.cc/nrCQcNB2/20240904-001610.jpg

I thought it would be over now but the withdrawal button was still disabled and nothing happened for 2 more weeks. So I sent another email asking when I could withdraw and this was the response: "This matter is being reviewed. We hope to have a result in line with our terms of service as soon as possible, and we thank you for your honesty in this matter regarding your multi accounting and fraudulent behavior."
https://i.postimg.cc/DwVbnjZQ/20240904-002632.jpg

I kept waiting but the withdrawal button kept disabled and from time to time I asked for updates. At the end of may it turned out they still were not satisfied with the apology and demanded a more detailed one per email, so I gave this to them also.
https://i.postimg.cc/vmbg645c/20240904-003054.jpg
https://i.postimg.cc/PxqC203H/20240904-003556.jpg

On may 25th I was told "Thank you for your honesty. We will be able to conclude this matter soon".
https://i.postimg.cc/pT1p7k4F/20240904-003719.jpg

Then I waited 3 more months. I figured they were mad at me for stalling in the first 6 weeks so they wanted to "pay me back" by letting me wait extra long. I understood that and patiently waited all summer long. A week ago shuffle said "you have yet to comply with our simple requests regarding the proceeds of fraud that you have obtained. We kindly ask for you to rectify this behaviour."
https://i.postimg.cc/CL8zPGNR/20240904-003835.jpg

I really don't know anymore what shuffle still want from me, so a week ago I sent one last email with another apology:
https://i.postimg.cc/xqVTDZRc/17254051312275019720152077068138.jpg

This email however remained unanswered and my withdrawal function is still blocked. My last resort is now opening this topic to hopefully hear from a shuffle representative what they still need from me to enable the withdrawal function and end this situation. Perhaps they need me to apologize on this platform too, so here I go: shuffle, I apologize for opening my 2nd account to circumvent betting limits and not admitting it immediately. I have done wrong to deny it at first and to open the Casino Guru topic. But after this initial phase I have improved my behaviour and did all you asked of me. Please enable my withdrawal function or tell me what you still need.

Thanks for the attention.