✨ Shuffle.com | The next generation of crypto casinos | Sports, Casino + token - page 33.

Mahdirakib

legendary

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In Search of Incredible

Quote from: panjul07 on April 08, 2024, 05:32:07 AM

Anyway I also never received email about monthly bonus when I was still bronze, but I never received it since I became Silver as well.

So, Shuffle team doesn't notify the user about the monthly bonus through email message. Now I'm wondering what kind of error has happened that they sent the monthly bonus message to an ineligible user. Anyway, the support has confirmed that I got the message from verified email of Shuffle team, and it was one kind of misunderstanding.

Quote

I'm starting to ask myself "do we need to activate something to receive their promotional email?" because most email I received from Shuffle are all about deposit/withdrawal notification and login verification only.

Don't worry, the monthly bonus message was the only promotional message which I have received from Shuffle. All other emails from Shuffle is about the deposit and login

.

komisariatku

sr. member

Activity: 882

Merit: 457

This is a win I got about a month ago when I got the SHFL airdrop. Not a big win as I only got 130x the bet but as I bet around $1 so it was pretty good and I got freespins with just 10x the normal spin. I got this win on gold rush slot machine

Replay: https://replay.pragmaticplay.net/w95Gl2bU2R

dimonstration

hero member

Activity: 2716

Merit: 698

Dimon69

Quote from: panjul07 on April 08, 2024, 05:32:07 AM

Anyway I also never received email about monthly bonus when I was still bronze, but I never received it since I became Silver as well.
I'm starting to ask myself "do we need to activate something to receive their promotional email?" because most email I received from Shuffle are all about deposit/withdrawal notification and login verification only.

Same here, I don’t received notification from Shuffle including the promotional email aside from withdrawal/deposit. But I regularly checking my VIP page which is why I’m always updated on rewards since I’m claiming regularly my SHFL airdrop.

Is it just me or true to everyone, I think the unlock of airdrop tokens is very slow now because I only claim very small amount of tokens for 2 days of waiting. It seems that the unlock period is very slow if you don’t place any bet for that day.

panjul07

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Quote from: komisariatku on April 06, 2024, 11:36:00 AM

Quote from: Wapfika on April 05, 2024, 12:01:32 PM

Quote from: Mahdirakib on April 05, 2024, 11:26:57 AM

-snip-

I think they send this emails to all VIP regardless if you are eligible or not. I remember receiving a monthly bonus available for claim on my VIP tab but it contains zero or dust amount due to my inactivity.

I think casino still give the monthly bonus tab to all VIP members even if the bonus is zero. But this is my first time to see that they are sending an email to inform for this bonus because I just occasionally check my VIP page for any dust bonuses.

I thought there might be a system error because I was still bronze but never got an email about the monthly bonus.

Yes I guess there is a sytem error because I checked my email but there is no monthly bonus email in my inbox, I noticed the monthly bonus not from email but because a friend told me that he received few tens buck from monthly bonus so I opened my account immediatelly.
Anyway I also never received email about monthly bonus when I was still bronze, but I never received it since I became Silver as well.
I'm starting to ask myself "do we need to activate something to receive their promotional email?" because most email I received from Shuffle are all about deposit/withdrawal notification and login verification only.

dimonstration

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Activity: 2716

Merit: 698

Dimon69

Quote from: freedomgo on April 07, 2024, 07:56:45 AM

Quote from: dimonstration on April 07, 2024, 07:31:26 AM

Quote from: odapoda on April 07, 2024, 05:39:37 AM

Update:
asked my friend to KYC it's clear the account is not mine. He said KYC is taking an insane amount of time and asking for docs on docs but he's sending everything.

Lets see if they change their minds after he completes it successfully Shocked

If you can provide a reasonable explanation on why you tip each other, you might have a chance. Your KYC process is not the standard procedure since it’s a requirements for an investigation for a possible violation of ToS.

It’s a good sign the Shuffle entertain your request to reconsider your issue by providing KYC. Please keep us updated on the progress. I’m curious on how they will handle your issue because this multiple case never resulted on players favor. Wish you a good luck.

Since the amount involved is " $850" as per scam accusation made by him, I think that's worth submitting a KYC documents. Besides, if you trust the casino to take care of your documents, there should be no problem here, otherwise if you say no you'll lose that $850 that's already a lot of money.

Sometimes this things do trigger, but regardless, the casino can still ask a gambler to submit some documents for KYC purposes as that is part of the guideline they have being a regulated casino, so it's up to you (@odapoda ) and your friend if you'll comply or not.

However, since it's your friend is taking care of it now, the community would love to know the result of your effort.

I deposited a lot on this casino. I mean x10 larger than the amount involved on this user case but still my account doesn’t require any KYC so I’m pretty sure that it’s not about the money involved.

Afaik, Shuffle doesn’t intend to use KYC to a user if there’s nothing wrong on his account that related to violation of ToS. On this case, the KYC is just required to further investigate his case since the casino have basis on their action against the user account.

He will be lucky if he dodge this bullet by just sending KYC on both account.

freedomgo

legendary

Activity: 3248

Merit: 1160

Playbet.io - Crypto Casino and Sportsbook

Quote from: Taskford on April 07, 2024, 08:26:39 AM

Quote from: freedomgo on April 07, 2024, 07:56:45 AM

Quote from: dimonstration on April 07, 2024, 07:31:26 AM

Quote from: odapoda on April 07, 2024, 05:39:37 AM

Update:
asked my friend to KYC it's clear the account is not mine. He said KYC is taking an insane amount of time and asking for docs on docs but he's sending everything.

Lets see if they change their minds after he completes it successfully Shocked

If you can provide a reasonable explanation on why you tip each other, you might have a chance. Your KYC process is not the standard procedure since it’s a requirements for an investigation for a possible violation of ToS.

It’s a good sign the Shuffle entertain your request to reconsider your issue by providing KYC. Please keep us updated on the progress. I’m curious on how they will handle your issue because this multiple case never resulted on players favor. Wish you a good luck.

Since the amount involved is " $850" as per scam accusation made by him, I think that's worth submitting a KYC documents. Besides, if you trust the casino to take care of your documents, there should be no problem here, otherwise if you say no you'll lose that $850 that's already a lot of money.

Sometimes this things do trigger, but regardless, the casino can still ask a gambler to submit some documents for KYC purposes as that is part of the guideline they have being a regulated casino, so it's up to you (@odapoda ) and your friend if you'll comply or not.

However, since it's your friend is taking care of it now, the community would love to know the result of your effort.

The amount is huge that's why they are force to provide their Kyc so that they can possibly get that.
~snip~

He needs to clear the situation and prove to Shuffle.com that they didn't violate any TOS of the casino. Maybe both will be require to submit documents for KYC purposes since the problem was two accounts was link to each other due to tipped being seen in the system.

I would do the same if I'm in their case, good thing the other account which his friend online have cooperated, so I'm hoping that this will be settled the soonest as soon as the documents were submitted. I think this is the first time I see an accusation about Shuffle, but so far, I believe they still maintain a good reputation.

Taskford

hero member

Activity: 2520

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Quote from: freedomgo on April 07, 2024, 07:56:45 AM

Quote from: dimonstration on April 07, 2024, 07:31:26 AM

Quote from: odapoda on April 07, 2024, 05:39:37 AM

Update:
asked my friend to KYC it's clear the account is not mine. He said KYC is taking an insane amount of time and asking for docs on docs but he's sending everything.

Lets see if they change their minds after he completes it successfully Shocked

If you can provide a reasonable explanation on why you tip each other, you might have a chance. Your KYC process is not the standard procedure since it’s a requirements for an investigation for a possible violation of ToS.

It’s a good sign the Shuffle entertain your request to reconsider your issue by providing KYC. Please keep us updated on the progress. I’m curious on how they will handle your issue because this multiple case never resulted on players favor. Wish you a good luck.

Since the amount involved is " $850" as per scam accusation made by him, I think that's worth submitting a KYC documents. Besides, if you trust the casino to take care of your documents, there should be no problem here, otherwise if you say no you'll lose that $850 that's already a lot of money.

Sometimes this things do trigger, but regardless, the casino can still ask a gambler to submit some documents for KYC purposes as that is part of the guideline they have being a regulated casino, so it's up to you (@odapoda ) and your friend if you'll comply or not.

However, since it's your friend is taking care of it now, the community would love to know the result of your effort.

The amount is huge that's why they are force to provide their Kyc so that they can possibly get that. Also since all requirements has been submitted as been said by affected person then I guess its up for their management to validate if there's some good news for them or they would just encounter the same issue and their case will be a serving lesson for other people not do use multiple account since there are a person who already experience a bad situation since they had been found out violating the TOS of multi a count usage on their casino. But regardless of reputation also I guess they could trust Shuffle on their documents submitted since somehow they manage to earn good reputation in this forum so for sure they would secure their identity since this could be highlighted and people will trust them more if there's no data leaking will happen on their casino.

Hopefully both parties will get a settlement and the affected person can get his $850 since somehow that is huge amount so provably everyone will be happy if they get their money and prove their innocence regarding this case.

freedomgo

legendary

Activity: 3248

Merit: 1160

Playbet.io - Crypto Casino and Sportsbook

Quote from: dimonstration on April 07, 2024, 07:31:26 AM

Quote from: odapoda on April 07, 2024, 05:39:37 AM

Update:
asked my friend to KYC it's clear the account is not mine. He said KYC is taking an insane amount of time and asking for docs on docs but he's sending everything.

Lets see if they change their minds after he completes it successfully Shocked

If you can provide a reasonable explanation on why you tip each other, you might have a chance. Your KYC process is not the standard procedure since it’s a requirements for an investigation for a possible violation of ToS.

It’s a good sign the Shuffle entertain your request to reconsider your issue by providing KYC. Please keep us updated on the progress. I’m curious on how they will handle your issue because this multiple case never resulted on players favor. Wish you a good luck.

Since the amount involved is " $850" as per scam accusation made by him, I think that's worth submitting a KYC documents. Besides, if you trust the casino to take care of your documents, there should be no problem here, otherwise if you say no you'll lose that $850 that's already a lot of money.

Sometimes this things do trigger, but regardless, the casino can still ask a gambler to submit some documents for KYC purposes as that is part of the guideline they have being a regulated casino, so it's up to you (@odapoda ) and your friend if you'll comply or not.

However, since it's your friend is taking care of it now, the community would love to know the result of your effort.

dimonstration

hero member

Activity: 2716

Merit: 698

Dimon69

Quote from: odapoda on April 07, 2024, 05:39:37 AM

Update:
asked my friend to KYC it's clear the account is not mine. He said KYC is taking an insane amount of time and asking for docs on docs but he's sending everything.

Lets see if they change their minds after he completes it successfully Shocked

If you can provide a reasonable explanation on why you tip each other, you might have a chance. Your KYC process is not the standard procedure since it’s a requirements for an investigation for a possible violation of ToS.

It’s a good sign the Shuffle entertain your request to reconsider your issue by providing KYC. Please keep us updated on the progress. I’m curious on how they will handle your issue because this multiple case never resulted on players favor. Wish you a good luck.

odapoda

newbie

Activity: 10

Merit: 0

Update:
asked my friend to KYC it's clear the account is not mine. He said KYC is taking an insane amount of time and asking for docs on docs but he's sending everything.

Lets see if they change their minds after he completes it successfully Shocked

OcTradism

hero member

Activity: 1722

Merit: 801

Quote from: Taskford on April 06, 2024, 06:05:22 PM

If they can pass on KYC and they allow the users to continue what they are doing for sure the casino already verify that they are not doing dubious activities in the casino.

Also the casino could verify something suspicious happening since they can link the users IP that's why maybe the KYC to both accounts has been triggered and if they identify that cheating is happening then I guess they can penalize the user base on what they have written on the rules.

If KYC did not request at beginning but only was requested after a user using that account a while or long time, the casino actually detects something suspicious with their tools or even manual reviews.

Their early detection can be false positive and KYC can be their first requirement on that user for further investigation. Linking IP addresses is only one of many other deeper investigation from the casino, like better style, favorite bet tournament and more.

Quote

I think those users are aware with that and they know the consequences of the action they made since they are gambler and for sure they somehow read the rules about this activities. But good thing they have given a chance so meaning there's benefit of the doubt on the side of casino so they must cooperate and see if they can still resolve this issue.

If a user is legit, don't cheat and abuse the casino, after all investigation completes, it's quite sure that no termination on that account will be used by the casino.

Taskford

hero member

Activity: 2520

Merit: 783

Quote from: South Park on April 06, 2024, 04:13:23 PM

Quote from: dimonstration on April 05, 2024, 10:35:48 AM

Maybe you are not familiar on how casino handle any issue against and maybe you read again. KYC is the first step that user needs to undergo if they encounter a potential violation of the ToS. This is to ensure that casino will hold your details if you potentially commit crime that they will need to forward to the authorities when they are ask.

If notice the support reply to him, providing KYC can give him a chance to resolve his but the support didn’t mention that providing it will solved everything. Because if multiple account accusation can be solved by simply providing 2 different ID while we know that he can use other ID by just simply paying or ask family then multiple account abused will be out of hand.

But how can you explain that they are different if there’s connection on both account? Aside from KYC which is obviously can cheat.

I suggest to read again the support message. He literally said “they can further escalate” once he provide KYC but the last comment shows that they have strong evidence for violation.

For what is worth this is the way I read that support message as well, most regular gamblers will get a KYC request when trying to make a withdrawal, and once they pass it they will be able to gamble as usual without any inconvenience, but in this particular case, it seems the customer support has evidence of a wrongdoing, so passing KYC will not resolve the pending issues with that account and further investigation will be needed to clarify the case.

If they can pass on KYC and they allow the users to continue what they are doing for sure the casino already verify that they are not doing dubious activities in the casino.

Also the casino could verify something suspicious happening since they can link the users IP that's why maybe the KYC to both accounts has been triggered and if they identify that cheating is happening then I guess they can penalize the user base on what they have written on the rules. I think those users are aware with that and they know the consequences of the action they made since they are gambler and for sure they somehow read the rules about this activities. But good thing they have given a chance so meaning there's benefit of the doubt on the side of casino so they must cooperate and see if they can still resolve this issue.

BABY SHOES

sr. member

Activity: 294

Merit: 433

HODL - BTC

Quote from: komisariatku on April 06, 2024, 11:36:00 AM

But I like the token system which is locked by shuffle, we can claim it every few days so we can play there even if we don't make a deposit. I had pretty good luck a few days ago but I was greedy so my balance ran out again on the slot machine. lol

What I thought Shuffle would lock in every month it didn't, in fact a few days ago claiming $SHFL tokens for a ready Sportsbook bet lost.

You are too greedy in slot games but I myself am too greedy at the odds of the underdog team yes as a result lost because I thought this was a low money bet hoping for big odds to win but I realized the chances of winning were small. Grin

South Park

hero member

Activity: 2884

Merit: 794

I am terrible at Fantasy Football!!!

Quote from: dimonstration on April 05, 2024, 10:35:48 AM

Maybe you are not familiar on how casino handle any issue against and maybe you read again. KYC is the first step that user needs to undergo if they encounter a potential violation of the ToS. This is to ensure that casino will hold your details if you potentially commit crime that they will need to forward to the authorities when they are ask.

If notice the support reply to him, providing KYC can give him a chance to resolve his but the support didn’t mention that providing it will solved everything. Because if multiple account accusation can be solved by simply providing 2 different ID while we know that he can use other ID by just simply paying or ask family then multiple account abused will be out of hand.

But how can you explain that they are different if there’s connection on both account? Aside from KYC which is obviously can cheat.

I suggest to read again the support message. He literally said “they can further escalate” once he provide KYC but the last comment shows that they have strong evidence for violation.

For what is worth this is the way I read that support message as well, most regular gamblers will get a KYC request when trying to make a withdrawal, and once they pass it they will be able to gamble as usual without any inconvenience, but in this particular case, it seems the customer support has evidence of a wrongdoing, so passing KYC will not resolve the pending issues with that account and further investigation will be needed to clarify the case.

Eternad

hero member

Activity: 1260

Merit: 607

Leading Crypto Sports Betting & Casino Platform

Quote from: komisariatku on April 06, 2024, 11:36:00 AM

But I like the token system which is locked by shuffle, we can claim it every few days so we can play there even if we don't make a deposit. I had pretty good luck a few days ago but I was greedy so my balance ran out again on the slot machine. lol

What makes it amazing more is you can speed up the unlock process through wagering and at the same time get a rakeback from the instant, weekly and monthly bonus as the VIP rewards.

The price of SHFL tokens seems stable now at 0.2$ level which is extreme low considering how low the current circulating supply. This will makes the token burn more in terms of SHFL quantity because the token burn amount budget is on USD value. I believe this is the perfect price level to accumulate more of this tokens.

komisariatku

sr. member

Activity: 882

Merit: 457

Quote from: Wapfika on April 05, 2024, 12:01:32 PM

Quote from: Mahdirakib on April 05, 2024, 11:26:57 AM

Monthly bonus is available from the Silver VIP rank at Shuffle. My VIP rank is Bronze 1 at Shuffle, still I got the monthly bonus email from Shuffle casino. I was a bit surprised when I saw the message. But the surprised turned into disappointment when I tried to claim the bonus by following the link. I'm not eligible for a bonus yet, the email was sent to me by mistake (or misunderstanding).

I think they send this emails to all VIP regardless if you are eligible or not. I remember receiving a monthly bonus available for claim on my VIP tab but it contains zero or dust amount due to my inactivity.

I think casino still give the monthly bonus tab to all VIP members even if the bonus is zero. But this is my first time to see that they are sending an email to inform for this bonus because I just occasionally check my VIP page for any dust bonuses.

I thought there might be a system error because I was still bronze but never got an email about the monthly bonus.

But I like the token system which is locked by shuffle, we can claim it every few days so we can play there even if we don't make a deposit. I had pretty good luck a few days ago but I was greedy so my balance ran out again on the slot machine. lol

Wapfika

hero member

Activity: 1288

Merit: 564

Bitcoin makes the world go 🔃

Quote from: Mahdirakib on April 05, 2024, 11:26:57 AM

Monthly bonus is available from the Silver VIP rank at Shuffle. My VIP rank is Bronze 1 at Shuffle, still I got the monthly bonus email from Shuffle casino. I was a bit surprised when I saw the message. But the surprised turned into disappointment when I tried to claim the bonus by following the link. I'm not eligible for a bonus yet, the email was sent to me by mistake (or misunderstanding).

I think they send this emails to all VIP regardless if you are eligible or not. I remember receiving a monthly bonus available for claim on my VIP tab but it contains zero or dust amount due to my inactivity.

I think casino still give the monthly bonus tab to all VIP members even if the bonus is zero. But this is my first time to see that they are sending an email to inform for this bonus because I just occasionally check my VIP page for any dust bonuses.

Mahdirakib

legendary

Activity: 1946

Merit: 1026

In Search of Incredible

Monthly bonus is available from the Silver VIP rank at Shuffle. My VIP rank is Bronze 1 at Shuffle, still I got the monthly bonus email from Shuffle casino. I was a bit surprised when I saw the message. But the surprised turned into disappointment when I tried to claim the bonus by following the link. I'm not eligible for a bonus yet, the email was sent to me by mistake (or misunderstanding).

panjul07

legendary

Activity: 3500

Merit: 1354

Monthly bonus has just came out guys, dont forget to check your account and claim the bonus especially if you wagered enough during the past 30 days.
I did not wager much so I received few bucks only, better than nothing ofc at least I can use it for few bets and maybe by a good strategy can be used to wager and boost the unlocking process of the SHFL token.

dimonstration

hero member

Activity: 2716

Merit: 698

Dimon69

Quote from: o48o on April 04, 2024, 03:19:39 PM

Quote from: dimonstration on April 01, 2024, 10:02:48 AM

Quote from: o48o on April 01, 2024, 08:59:22 AM

Consider making official scam accusation in scam accusations thread. But can you explain this?
-cut-
Sounds like that person you tipped haven't done any kyc? Maybe if he/she did it, they might believe you are 2 different persons.
-cut-

Providing KYC will not make a huge difference on his case. The support mention that they will further investigate once other user complete KYC and doesn’t mean everything will be solve. Anyone can use KYC of other person which the casino is already aware. They will still investigate on the intensity of the connection between the 2 account.

The user is limited on sports betting for a reason while the connected account received a tip from this user and continue the bet which makes me side to the casino on how they handle this issue.

KYC is literally the only thing they are asking for that friend to do next, so why wouldn't it be most important issue here? Only way it wouldn't make huge difference would be if odapoda was double accounting or Shuffle wants to scam him. Refusing to do kyc at this point would just underline suffle's point that he is double accounting and that they were right. So it's the only reasonable step to take

And of course they will investigate further, as it's their job to double check everything. Everyone knows that there are ways to fake identities or steal identities, but that can take time, especially when it's about specific country. So not complying instantly is just more suspicious.

And there of course are official legal ways to approach this if odapoda and a friend are legit.

Maybe you are not familiar on how casino handle any issue against and maybe you read again. KYC is the first step that user needs to undergo if they encounter a potential violation of the ToS. This is to ensure that casino will hold your details if you potentially commit crime that they will need to forward to the authorities when they are ask.

If notice the support reply to him, providing KYC can give him a chance to resolve his but the support didn’t mention that providing it will solved everything. Because if multiple account accusation can be solved by simply providing 2 different ID while we know that he can use other ID by just simply paying or ask family then multiple account abused will be out of hand.

But how can you explain that they are different if there’s connection on both account? Aside from KYC which is obviously can cheat.

I suggest to read again the support message. He literally said “they can further escalate” once he provide KYC but the last comment shows that they have strong evidence for violation.

Topic: ✨ Shuffle.com | The next generation of crypto casinos | Sports, Casino + token - page 33. (Read 18503 times)