He was not able to withdraw his money at their site. As a consequence I would like to warn everyone that this could be a scam. Also some previous posts show clearly that this service is not serious.
it has been discuss here - https://bitcointalksearch.org/topic/betbit-casino-gone-5262521, anyone who got scammed, they can create a scam accussation about the site so it would be more visible to everyone, just FYI, op is already in red tag, anyone who likes to support the flag can do as one DT had already created a flag against the OP.
I don't know why there are people who fall their trap and one of their victims even obviously OP had a negative tag and also the flag is visible and active.