Thank you all for your patience. I had no idea there was a thread that needed a response. After our big hardware issue a few days ago, we caught up with all of our players.
I'll address the reason betbit.com was down first.
There was a period of 2 days Betbit.com was down. We suffered from two hardware failures back to back. One of them by itself was no big deal, but both at the same time was a big issue. Even after the site was up, it was an additional 8 hours for our internal bitcoin daemon to syn, so withdraws were not working until the full sync.
There was no loss of information.
We had a rush of withdrawals as soon as we were up again. One player had some anomalies on his.her account, which was quickly resolved.
I'll go through and address the individual issues here now.
We sent our emails to all of the players letting them know about the downtime. We missed this channel. If this happens again, then we'll be sure to update here as well.
This was resolved in a timely manner since the above email you sent.
If there are any other issues please PM me here or make a support ticket on betbit.com .