Topic: solved (Read 482 times)

Thanks everyone!

I understand your case and OP's case are now both solved? Neat. I am happy for you both.

OP, as both are solved, there's no need to keep it open until tomorrow. Please lock this thread soonest you can to prevent further meaningless discussion.

Thank you for your activity.
I received a similar response from Fortunejack as you.
My account was already verified, so I quickly withdrew the money to my wallet on the same day.

I would like to apologize to Fortunejack if my previous comments seemed rude. There were just a lot of emotions at that moment.
At the moment, Fortunejack has acted like a decent bookmaker and has proven his impeccable reputation to everyone!
I'm happy.

I heard your request not to close this message thread because you have the same case.
Today and tomorrow I won't close the topic. Considering that Fortunejack usually responds to email very quickly (no more than one day), you will have enough time to leave your feedback on your communication. After that, you will either open a new thread or leave a positive review, this will be your path. The day after tomorrow the topic will be closed!

Since the casino representative's comment, I have received a full refund based on the goodwill of the company.
I have no complaints about Fortunejack. After identity verification, all money was withdrawn.

Now I must thank the Bitcointalk community, you provide communication between ordinary small clients and large representatives of the company, only they can help solve a non-standard case.

I also want to say thank you to Fortunejack Casino. For many years of work you have an ideal reputation, now I understand why!

OP has already changed the title of the thread as 'solved'. It means his KYC verification has been completed and the withdrawal has been processed as well. Perhaps, OP isn't aware of the locking process of the thread (although holydarkness has informed him about it).

If you really have an issue with your account at FortuneJack, then create your own complaint thread with enough evidence.

It's not against some rules, per se, but it's counterproductive.

OP's case is solved [we'll assume it like this until there's a further development that said otherwise], and are we really about to keep a solved thread open just to ask FJ to solve a different case? What if FJ addressed the situation and the outcome is not like what Hirishimogato wished?

FJ took OP's case under good-will, wouldn't having Hirishimogato's case to be addressed here and keep the thread open until it is addressed will require either FJ to give the same treatment to him just to close this topic [and it won't be fair for FJ as they'll kinda be "coerced" into doing so] or Hirishimogato got pissed for not having what he wanted [the same treatment as OP] granted and dragged this thread for a really long time, while the actual case here is solved. In peace.

Further, we didn't know the exact and full story of Hirishimogato. Should he provide his case with the suggested format here, on the second page of a thread where it could be easily overlooked? Because he sure can't make it on permanently stay on the opening post [which he could, if he has his own thread]. And what should people refer this thread in the future? Eoveriero v. FJ [Fortunejack scam me for 279.6 usd] or Hirishimogato v. FJ [Fortunejack scam my bonus reward, or whatever the title be named]? Let's suppose FJ is the one cheated [let's just... suppose], how could people know that there is a case of FJ scamming Hirishimogato in the future? There is no record of a thread made by him. What if Hirishimogato is the one who cheated FJ? I can go on and on, but I think I've made my point.

[And oh, it might be hard to believe, but I didn't say all of the above in patronizing tone, or angry. Just... flat.]

Hi,

Pardon  me if its against some rules, but as 'Hirishimogato'  issue seems to be the exact same  , he asked to keep thread open and i supported that.

Wouldnt that be better since  this  thread already has the FJ representatives attention  ? and wouldnt lead to another thread about the same casino and exact same issue being  opened ?
you are more experienced member so most probably you are right,like i said i thought it'd be better, but maybe seprate thread by @Hirishimogato is better for him.

You understand my post wrongly. If you read rohang's post, on the part that I quoted, he suggested OP, Eoveriero to keep the thread open instead of locking it and marking it as solved until FJ addressed Hirishimogato's issue

Well, its very simple, The Fortune Jack added the amount to his account but he cannot withdraw it until his KYC is processed and approved.
So maybe he mean to say that OP should confirm that his KYC is approved, he withdraw the amount to his personal wallet and then he may close this case / lock the thread.

Mind to explain to me the logic behind this idea?

OP's case is solved, FJ made their statement and solved the situation [or at least it's on the way to it, just waiting for OP's confirmation] why shouldn't the thread be locked and marked as solved? The main topic of the thread had been addressed and cleared. Letting it open is kinda not fair. Unless you can tell me why that is such a good idea?

congrats! Im sure  the withdraw will be processed after your kyc is verified, they are probably doing this to prevent you from making another account and playing there again


I  hope your issue is also resolved and i would  request  @OP as well to not close this thread until  you  are addressed

Good will is simply... that, a good-will. It's taken after weighting several considerations, not who shouted the most or who own what. If you feel that you're treated unfairly, you're more than welcome to open your own thread with your supporting evidence, it'll be better as it'll be more focused on your situation, rather than having it here where the center of the topic is someone else's case. Asking OP to not close the topic [when his situation resolved] because yours is still not is... rather unfair, don't you agree?

It might be worth to mention that opening your own thread against FJ doesn't necessarily mean FJ will instantly give you the same outcome. That's not how this board operates.

It is pleasing to read you have been generous from your side to allow the complainant the opportunity to withdraw $279.60 before closing his account. It seems the decision was basically goodwill without accepting any wrongdoing therefore thank you for bringing this issue to an end.

I am generally against submitting any form of documents to any website for any reason because of risks of it ending up being sold on the black market if the website gets hacked or if there are duplicitous and unscrupulous people operating the websites who intend to sell it on. Keeping that in mind, you have uploaded documents for verification therefore hopefully you will be able to withdraw and then find a different website to place your bets on.

It was a generous gesture of goodwill by FortuneJack, hopefully you will alter the title of the thread and lock it once you withdraw the funds.

great news
However, goodwill only applies to the author of the topic??? The one who shouted the most will be heard?!
I also have a complaint with a similar case. If you look at my comment in this thread.
my login - Hirishimogato

I will try to duplicate this message to your email.

I ask the author of this topic not to close this thread yet! I hope to hear a response to my request or leave a response received by email.

Fortunejack actually added 279.6 USDT (bonus equivalent) to my balance.
Now I have been asked to upload documents for verification.
I also submitted a request to withdraw money.
Probably the withdrawal of money will be processed only after verification of the documents.

I will write when my withdrawal request is processed. And I'll change the status of the topic.

I also want to say that I did not have time to write negative reviews on other sites. This is very good. Otherwise I would have to apologize.

I appreciate this gesture and decision to deescalate the situation.

---

OP, Eoveriero, can you please confirm if you've got the amount said above in your account and if it's withdrawable? After that, please mark this one as solved and lock the thread to prevent further pointless discussion.

As you're not familiar with flag system, I'll assume you're also not familiar with what I mean above in marking as solved and lock the thread. Marking the thread as solved can easily be done by editing your opening post and change the thread title to "solved" or the synonym of it. Locking the thread can be done by clicking the "lock topic" button on the lower left side of this page.

This is the correct decision to make. I'm glad you were able to let the OP withdraw funds.

Hello everyone,


We'd like to address the ongoing case associated with the username @Eoveriero and apologize for the delayed response.


After a thorough review, including consultations with various internal departments and Betby's (provider) risk management team, we want to briefly let you know the case and introduce our decision.


The provider's risk management team has identified the betting behavior exhibited by OP as a suspicious pattern. Furthermore, certain restrictions were imposed by the same team, but for confidentiality reasons, we cannot go into the specifics of the user's strategy. However, it's important to highlight that these actions are against the rules.


Recognizing the complexity of this situation, we've decided to allow the user to withdraw funds amounting to $279.6 (Even though this amount was originally supposed to be in Freemoney). After that, the account will be permanently closed. Our decision is a goodwill gesture from the FortuneJack Team, underscoring our respect for the forum and its members.


Cheers,



-
tokash

This is a screenshot of an email from Fortunejack
https://prnt.sc/oE3KtUTA36_9

Fortunejack abdicates responsibility and shifts it to the provider. And at the same time, after the fifth day of correspondence, I decided to completely cancel any bonuses for me. It’s strange, but in my personal account there are still bonuses available for activation!
But what does this mean for me? Fortunejack became good after that? NO! Fortunejack chooses himself which provider to use and if he chooses a scammer, then he must be held responsible for all his actions! As an example, 1xbet is labeled as a scammer, although it simply uses the provider.

It's is a "review site", yes, in a way. But it also facilitate as an ADR [alternative dispute resolution], to help mediate issue experienced by casinos's users. To raise a dispute to FortuneJack there, go to "Safety Index explained" tab, there will be a bright orange box to submit a complaint