Topic: solved - page 2. (Read 482 times)

my username on the Fortunejack  - Eoveriero

casino.guru is a famous site that people listen to?
Now I see that it's like it's just a review site. Can I open a dispute here? I don't see any options.

If I may add to emphasize as well as explaining why providing adequate evidence is an essential matters on raising a flag, the lowest flag [type-1 flag] will require at least one DT support to be activated [and there has to be more DT supporting it rather than opposing it, but let's not confuse you with that]. No matter how many non-DT supporting it, if there's no DT give their support, the flag won't be active.

Meanwhile, the statement written and has to be confirmed by anyone supporting [or opposing] a flag is,


No DT will support if there is not enough evidence that make them sure to the best of their knowledge that the flag is warranted [this is the reason why I previously said that my support is yet to be decided]

Always provide screenshots to backed your post regarding the support reply to you. It’s important to become transparent on what’s going on because there’s a chance that support is explaining what happened and you are just hiding it since you don’t like the result.

Provide screenshot since no one will give red trust or flagged without seeing that support is indeed ignoring or not helping you. Forum is transparent to both party involved.

Creating a flag or neg tag a user here means nothing unless some other DT members believe whatever you told here so far.
FJ is here for a quite long time now. I wouldn't jump and tag them until we hear something from their forum rep. Can you share the profile here?

May I suggest you to pursue other means of resolution before escalating it to a flag? Raising a complaint to an ADR like CasinoGuru, perhaps? I can guide you to raise a flag [though my support on the flag is yet to be decided] if you want to go straight to it, but... I just think you might be interested to try to deescalate the situation?

all bets for all sports limited. No ask KYC process.


Today I received another response from Fortunejack in which they refuse to help me. They also wrote that from today they will deprive my account of the opportunity to use bonuses! This is apparently the last word on which they don’t leave me a chance to use my cashback at all.

Also, a representative from Fortunjack visits the site every day, but refuses to comment on the situation. Although I already wrote in private messages and in the topic and also by email to Fortunejack.

Fortunejack offered me a bonus, after fulfilling the conditions for the bonus, he simply deprived me of the bonus! Fortunejack uses bonus scams!

Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!!
I also ask experienced users to explain how this is done! Because I’m not very good at this

Do you have any evidence to back up your claim? It is very easy to post about allegations but can you provide evidence to demonstrate if what you are stating is even true?

If you are assuming you did not receive a reply from FortuneJack because of the weekend and you are sure you will hear from them within the next week, you should probably consider refraining from writing here until then or unless there is a specific need. Hopefully the matter will conclude in the way it should with complete fairness.

You don't need to file a "class action" to raise a flag. If you have a case and the DTs find your evidences are compelling and reasonable [some will prefer to have it beyond doubt], they'll support. For the time being, I agree that the best way is to wait and see if they'll response, there's a chance it's just a... glitch, or probably multiple things simply coincided.

I read correctly that your "normal" bets are also limited? Not only the bets with Free Money? Is it possible that they're asking for KYC? It's quite a known practice for a platform to limit someone's bet during a KYC process.

Maybe I was too hasty in accusing him of fraud. I was very angry, the time after which my bonus will disappear is ticking. My conclusion is based on the answers from semi-robots from technical support. For a final conclusion, I need to wait for a response from a Fortunejack representative. I can also assume that the company representative did not leave his comment due to the fact that it is the weekend and people who can solve this problem are simply not in touch. I can also assume that Fortunjack himself does not know that a similar problem may arise with the bonus, that it cannot be used due to coincidences of factors.
The final conclusion can be made after the comments of the Fortunejack representative! I am sure that such a large casino will not hide because of 279.6USD. I'm sure I'll hear an answer within the next week.

You ask what I will do if the bookmaker does not answer or does not consider it necessary to solve my problem?!
1. I know that on the Bitcointalk forum there is an opportunity to give a company a red flag if fraud is proven. + I will gather a group of victims and this will be a collective complaint about fraud!
2. I will write complaints on other sites like AskGamblers and the like. All this will be accompanied by negative reviews with a minimum rating.
3. I will create a template for action for new victims! They won’t have to search like I did and think about what to do. This template will list the sequence of actions and all forums where you will need to leave a complaint and open a dispute.

Nowadays there are a huge number of casinos! Especially if we are talking about casinos with cryptocurrency, this means that users are advanced and can choose which casino to play in. A casino with a low rating will be immediately ignored for selection. And I promise that if Fortunjack does not resolve this issue, then the rating will be as low as possible!

Will I contact any gambling regulators? Of course not! I read the rules of the casino, and it turns out that the casino has the right to do whatever it wants with your money and any action is prescribed and permitted by the rules with which we agree! By the way, this is one of the reasons why there are so many scammer casinos and it is impossible to close them. But the reputation of the casino is much more valuable! It is the reputation of the casino that has been working for many many years.

I can write a lot about what will happen if... I’m just waiting for an answer from Fortunejack’s representative.

FortuneJack is scamming a lot of people,

I am posting updated links to the images you have posted. They are not showing in threads directly from the prnt.sc website therefore I have uploaded them elsewhere in order for them to appear here.



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I am not yet stating my position on this scam accusation until I look in to matter further but after reading your posts I do have a question. Now that you are stating FortuneJack are ignoring you and by that you mean there is no solution or resolution in sight, what do you intend to do next?

I  would suggest to keep pushing this on their ANN thread as well as  their socials,  

Limiting you is fine but they owe you that bonus and should offer alternatives if sports freebet is not possible.

FYI , they have a pretty active discord where some admins/staff (ADante,Tokash) are active so i would advise to try  to talk to them there directly as well

This FreeMoney can only be used for sport betting
I tried different sports. the limit was very low in all of them.

I'm shocked. I wrote a message in the Fortunejack topic. I wrote a private message to their representative. I also wrote a letter in support of Fortunjack, in which I invited their representative to join our conversation. I can see from his activity that he comes to the forum, but continues to ignore it!

Have you tried other sports event? Occasionally, the max bet limit varies in different sports event.

I have quoted the terms of the cashback bonus above. The "free money" bonus from the 3rd deposit cashback is only available to use in sports betting.

I have quite a lot of experience interacting with bookmakers, and I can definitely say that if a bookmaker or provider has limited your account, then you will not receive any bonuses in the future either!

1) If Fortunejack claims that the bonuses are awarded by the provider itself, then you should not have received any bonuses since the moment you were limited! And if you do receive them, then the bonus is awarded by Fortunejack. This means he can divide the allocated bonus into small parts without any problems!
2) If the bonuses are awarded by the provider and he awarded them to you, it means that he did not limit you in any way! And Fortunejack himself made the bet limit! And he simply lies that the provider is to blame for everything.

Of course, such a small amount that it’s hard to believe that everything was played out so cunningly. But if you imagine how many players will be deceived in this way in the future, then this can grow into a very large amount!

Is there no other game where you can spend the free bonus such as slots or house games?

For all cryptocurrencies, the maximum bet size has been reduced. Just checked.

I also liked the option of dividing the bonus into small parts by 2usdt, I’m sure that the bookmaker’s employees can easily do this! Just like the other two options that I suggested earlier. The bookmaker has already been offered 3 options to solve this problem. But so far he doesn’t want to do this and I sincerely don’t understand why!
All that remains is to hear the answer from the bookmaker’s representative. Yesterday and today he was online, but has not yet joined our conversation. Also today I wrote him a private message. I look forward to his comments and help in solving the problem.

This "freemoney" available for 7 days. Now i have 4 Days

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I asked the casino if you could divide the bonus into small parts and they replied that they could not do anything and said that they were so good, and that the provider was bad, he did it all!
I would like to ask everyone a question - why do I place bets on Fortunejack, and if problems arise, then they do not bear responsibility and all the blame is shifted to the provider, about whom I know nothing!?
On all possible sites dedicated to casinos, I will put one star for Fortunejack! But I will write that please transfer this unit to your provider! Of course, your reputation and rating will drop very much, but don’t think about it, this is for your provider!
I will continue to wait for a response from a representative of the bookmaker Fortunejack. But if there is no clear answer, I will strive for Fortunejack to receive an red flag, with a warning about bonus fraud! But you understand, this is a flag specifically for your provider, Fortunejack itself is not to blame for anything! "The casino is good, but the sports betting provider is a scammer"

@OP there might be a way for you,

i would suggest you to request support to issue the freebet in another crypto currency

I believe FJ limits are currency based and other cryptos should not have such low limits ,  unless they have specifically targeted your account limits over all cryptos (unlikely))

Please try this and dont tell support why u are requesting specifically

oh man
I have exactly the same problem!
only my story is even more confusing =(
Fortunejack didn't credit me with the bonus at all!
Fun fact: I checked the maximum bet size and it was fine! I just wanted to bet on an unpopular market and was wondering how much I could bet.
At the same time, I contacted the support chat asking why I was not credited with the already activated bonus. The next day I was credited with part of the bonus. Then I wrote again, and in the end they credited me with the entire bonus. When I tried to place a bet, my limit was also greatly reduced, so there was no way to use the bonus!
In my case, I know for sure that my maximum bet was reduced at the same time as the bonus was awarded! This looks like a bonus scam.

Now I am corresponding with the support service, which tells me that nothing can be done!
But I immediately give them the example that at first you didn’t give me any bonuses at all! Then they added the first part, then another. I currently have two active bonuses that cannot be used.
I immediately asked the support that if you have already divided my bonus into two parts, then you can split it again, into many $2 bonuses, so that I can place bets!
But they told me that nothing could be done!

I keep messaging Fortunejack, but it sounds a lot like a bonus scam! I know for sure that before the bonus was credited, my maximum bet was high! And as soon as the bonus was credited, the maximum bet immediately became very low!
Fortunejack writes that it’s all the provider’s fault! But in this example of mine, I immediately see that the issue can be resolved even now by split the bonus, but Fortunejack refuses to do so! Also, the fact that before the bonus there were no betting limits speaks of casino fraud!