[SOLVED] Duelbits Casino does not want to confirm my KYC - withdrawal not paid

AlexiPedals

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Quote from: Pmalek on October 23, 2022, 08:18:00 AM

Quote from: AlexiPedals on October 21, 2022, 01:05:33 PM

The issue from the person who created this thread has been resolved, so it makes no sense to continue discussing your case here.
You need to open your own complaint and explain the situation there properly, posting all the proof you have as well.

Check out the Scam Report Format because it provides good guidelines of how to do it.
https://bitcointalksearch.org/topic/scam-report-format-use-it-to-make-scam-reports-properly-260073

Thanks for your advice

https://bitcointalk.org/index.php?topic=5418076.new;topicseen#new

Pmalek

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Quote from: AlexiPedals on October 21, 2022, 01:05:33 PM

The issue from the person who created this thread has been resolved, so it makes no sense to continue discussing your case here.
You need to open your own complaint and explain the situation there properly, posting all the proof you have as well.

Check out the Scam Report Format because it provides good guidelines of how to do it.
https://bitcointalksearch.org/topic/scam-report-format-use-it-to-make-scam-reports-properly-260073

Bitcoin_Arena

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฿itcoin for all, All for ฿itcoin.

Quote from: AlexiPedals on October 21, 2022, 01:05:33 PM

I'm running into a similar issue at the moment with duelbits.
I played for a couple of days and the withdrawal is still showing as "processing" after a full day (about 30 hours)
The live support team are just giving me vague answers providing absolutely no updates nor eta.

I suppose you were not communicating with a bot that is in some live chats. What vague answer did they give you exactly?

Meanwhile is your account still in a normal condition? like not blocked from performing certain actions?
I would hate being in such a position where I am in the dark of what's going on. At least they should tell you it's some sort of Standard Operating Procedure.

acroman08

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Quote from: AlexiPedals on October 21, 2022, 01:05:33 PM

I know it took over a week for OP so I'm not too alarmed yet, but what do they need to check exactly?

only they can properly answer that.

Quote from: AlexiPedals on October 21, 2022, 01:05:33 PM

Anything over 12 hours to check my account or transaction seems a bit excessive.

it might be, but for them, it's probably a protocol. if they ask you for KYC it might even become longer.

anyway, I wish they(and other gambling sites) would communicate better with their gamblers when issues like this arose, giving only vague answers can really trigger anxiety or can be frustrating especially if it involves a sizable amount of money.

AlexiPedals

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I'm running into a similar issue at the moment with duelbits.
I played for a couple of days and the withdrawal is still showing as "processing" after a full day (about 30 hours)
The live support team are just giving me vague answers providing absolutely no updates nor eta.
I asked if they needed kyc info and offered to provide any further information to speed the process.
I asked if the amount triggered the flag for withdrawal since it was over 15k. Of course they couldn't answer.
I know it took over a week for OP so I'm not too alarmed yet, but what do they need to check exactly?
Anything over 12 hours to check my account or transaction seems a bit excessive.

JollyGood

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Quote from: duelbits on July 22, 2022, 08:35:52 AM

Hi sale2000,

The investigation from the Sportsbook provider has been concluded & your withdraw has been processed.

Thank you for your patience.

Case closed. Thank you for updating us.

Quote from: Saint-loup on July 22, 2022, 12:03:24 PM

I can understand the need of sportsbooks to check if matches of small leagues are not fixed, but why doing it in such a non-transparent way?
They can't clearly display this information on the website? Why it has happened when the user has tried to withdraw his funds and not before? Winnings should have been frozen in balance in first place and not being available to be withdrawn IMO.
I also don't understand in which way requiring the KYC of the user is helping them to investigate that, it hasn't changed anything here after the KYC has been verified. Moreover according to sale2000 they told him the issue was with his KYC but not with the bookmaker. More transparency is welcomed in such cases.

Yes you are right, in order to avoid confusion there needs to clarity and consistency too from all gaming/betting websites but they operate differently. I asked myself the same question about the KYC but in the end only Duelbit can comment on that. We just do not know what specifically it was that triggered their investigation in to the OP but it has been resolved but it must have been something important otherwise they would not have taken steps to freeze withdrawals for such a small amount.

Maybe time to lock this thread?

sale2000

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First of all, thanks for all the support. I can confirm that Duelbits has paid me.

However, I must admit that I did not like how this "investigation" was conducted. Today's casino sites give themselves too much right to do what they want, especially since Curaçao licenses and the like can be obtained so easily.

There are no transparencies. They lock your account just like that, and don't pay you for 10-15 or more days. It doesn't matter to them how urgent that money is for you. Also, communication between the security team and customer support is terrible. Customer Support provides irrelevant answers at every opportunity, they cannot provide any information. I don't see why they exist then.

I hope that in the future as few users as possible will find themselves in a situation similar to mine Thanks one more to everyone for support.

Saint-loup

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Quote from: JollyGood on July 20, 2022, 05:14:59 PM

Good to see you again... welcome back to the forum Grin

I thought this must have been something related to an issue such as you mentioned, I am glad to read your reply because the OP did not explain in detail why KYC was requested.

I do hope this will be resolved in a timely fashion but your investigations could take time especially when third party game providers are involved and there is a lot of communicating between multiple parties in an attempt to ascertain the truth. The OP has to remain patient until you contact him with an update.

If it transpires fraudulent activity did not take place I am sure Duelbits will allow the OP to withdraw the $1275 and offer an apology along with maybe with some bonus add-ons. If it transpires fraud did take place I guess what you wrote in your reply below will take place.

duelbits, would be able to post in this thread and shed some light on what is going on there with the second allegation against Duelbits: duelbits.com scam me 16K USD with big proof

I can understand the need of sportsbooks to check if matches of small leagues are not fixed, but why doing it in such a non-transparent way?
They can't clearly display this information on the website? Why it has happened when the user has tried to withdraw his funds and not before? Winnings should have been frozen in balance in first place and not being available to be withdrawn IMO.
I also don't understand in which way requiring the KYC of the user is helping them to investigate that, it hasn't changed anything here after the KYC has been verified. Moreover according to sale2000 they told him the issue was with his KYC but not with the bookmaker. More transparency is welcomed in such cases.

logfiles

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Quote from: duelbits on July 22, 2022, 08:35:52 AM

<...>

Glad to see this case getting resolved.

OP should perhaps mark the title of this scam accusation as solved after withdrawing his money.

Quote from: FatFork on July 21, 2022, 06:13:47 PM

This strategy is called arbitrage betting, or arbing. Although bookmakers often react ambiguously to arbing, many take action to detect and restrict it because they consider it a risk to their business. While multiple bookmakers might use the same security company to detect unwanted gamblers, I don't believe it matters if he uses the same username on multiple platforms because they use special algorithms that analyze a number of parameters to detect whether a player is arbing or not.

I though maybe this strategy is prohibited by some gambling sites if one was using the same sports book. If one is using different sportsbooks, how would they know that the person is arbing?

duelbits

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Quote from: sale2000 on July 16, 2022, 11:31:22 AM

I'm a new user on this forum, and I'm not happy because my first post is in the topic Scam Accusations.

After six days of waiting, I saw no other option than to open a topic here. I think it is quite frivolous to keep the user on hold for six whole days, and not pay him his money.
I created an account on Duelbits, played the first bet which was a winner and tried to withdraw my money. After that they asked me about KYC. July 10, 2022.

Although I don't like to leave my documents on various sites, but I had no choice. I had it done within 15 minutes. Six days later, the money has still not been paid. It's $1275.

Whenever I asked them if KYC was confirmed, I would get the same generic answers from Live Support. They don't know anything, I need to be patient, they don't know when it will be finished, there is no ETA.

Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

Screenshots:

https://ibb.co/2ZqQxD1
https://ibb.co/b2zDKF4
https://ibb.co/G0p63G6

Hi sale2000,

The investigation from the Sportsbook provider has been concluded & your withdraw has been processed.

Thank you for your patience.

FatFork

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Quote from: Slow death on July 21, 2022, 05:33:38 PM

If you bet on game Z at Duelbits, and went to bet on the same game at another casino, and also bet on the same game at another casino

Can this not be considered cheating?

I think this is what the Sportsbook Provider is looking into, but I would like to know if you have the same username on the 3 sites you have placed bets on the same game?

This strategy is called arbitrage betting, or arbing. Although bookmakers often react ambiguously to arbing, many take action to detect and restrict it because they consider it a risk to their business. While multiple bookmakers might use the same security company to detect unwanted gamblers, I don't believe it matters if he uses the same username on multiple platforms because they use special algorithms that analyze a number of parameters to detect whether a player is arbing or not.

sale2000

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@logfiles Thank you. My situation now is something like in the novel 'The Trial' by Franz Kafka.

@slow death Definitely not cheating or fraudulent behaviour. Two casinos have nothing to do with each one. Nobody can tell you where to place bets. Casino have option to accept your bet or not to accept it. Specifically in this case, I've placed other bets in other bookmakers as they were not available on Duelbits, or other bookmakers had better odds. But even if they were. The decision is up to me where I will bet.

Slow death

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Quote from: sale2000 on July 21, 2022, 01:16:05 PM

I won football (soccer) bet. 300$ staked on odd 4.25. As the season in football is ended in most of countries, in that moment at live-betting offer was just like 3-4 matches. And I had to choose between these 3-4 live mahtces. I've decided to bet on Brazilian league. I've bet to team who lose 1-0 in that moment will win at the end of the match. And after my bet my team conceded goal for 2-0..

I thought it's over for me. And then my team scored 3 goals, and match finished 2-3. My other 2 bets at same match at other bookies were lost (I was betting under 3.5 goals, home to score under 1.5 goals etc). So, instead of getting paid my winning bet, I get minus on another bookie where I lost 600$ at other 2 bets at same match, and not getting paid on winning bet at Duelbits XD So, imagine..

Screenshot of bet at Duelbits: https://ibb.co/R4bRyRz

this is a question that I have been asking myself every day, and today, taking advantage of your case, I will also be able to clear this great doubt I have:

If you bet on game Z at Duelbits, and went to bet on the same game at another casino, and also bet on the same game at another casino

Can this not be considered cheating?

I think this is what the Sportsbook Provider is looking into, but I would like to know if you have the same username on the 3 sites you have placed bets on the same game?

logfiles

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Quote from: duelbits on July 20, 2022, 03:52:25 PM

<...>

I know investigations can be a complex process but is there an ETA by which OP should expect a verdict to be reached. You know how hard it is to be patient without knowing when exactly something will be done.

Quote from: sale2000 on July 20, 2022, 06:06:51 PM

@duelbits Thanks for veryfing my KYC. Bet I’ve placed at your bookie is not a fraudulent activity by any means.

What an unpleasant experience especially when you know you did nothing wrong. I don't think they would try to ruin their reputation for $1,200 and I do really hope this case ends where everyone leaves happy.

JollyGood

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Thank you for the information regarding the winning bet. I hope you and/or Duelbits post here soon with an update regarding the situation but they have made it clear they are investigating your account and it will take time. I hope this matter is resolved soon.

Here is the image linked correctly in your previous post in order for it to appear correctly:

Quote from: sale2000 on July 21, 2022, 01:16:05 PM

I won football (soccer) bet. 300$ staked on odd 4.25. As the season in football is ended in most of countries, in that moment at live-betting offer was just like 3-4 matches. And I had to choose between these 3-4 live mahtces. I've decided to bet on Brazilian league. I've bet to team who lose 1-0 in that moment will win at the end of the match. And after my bet my team conceded goal for 2-0..

I thought it's over for me. And then my team scored 3 goals, and match finished 2-3. My other 2 bets at same match at other bookies were lost (I was betting under 3.5 goals, home to score under 1.5 goals etc). So, instead of getting paid my winning bet, I get minus on another bookie where I lost 600$ at other 2 bets at same match, and not getting paid on winning bet at Duelbits XD So, imagine..

Screenshot of bet at Duelbits: https://ibb.co/R4bRyRz

sale2000

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I won football (soccer) bet. 300$ staked on odd 4.25. As the season in football is ended in most of countries, in that moment at live-betting offer was just like 3-4 matches. And I had to choose between these 3-4 live mahtces. I've decided to bet on Brazilian league. I've bet to team who lose 1-0 in that moment will win at the end of the match. And after my bet my team conceded goal for 2-0..

I thought it's over for me. And then my team scored 3 goals, and match finished 2-3. My other 2 bets at same match at other bookies were lost (I was betting under 3.5 goals, home to score under 1.5 goals etc). So, instead of getting paid my winning bet, I get minus on another bookie where I lost 600$ at other 2 bets at same match, and not getting paid on winning bet at Duelbits XD So, imagine..

Screenshot of bet at Duelbits: https://ibb.co/R4bRyRz

Slow death

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Quote from: duelbits on July 20, 2022, 03:52:25 PM

Quote from: sale2000 on July 16, 2022, 11:31:22 AM

I'm a new user on this forum, and I'm not happy because my first post is in the topic Scam Accusations.

After six days of waiting, I saw no other option than to open a topic here. I think it is quite frivolous to keep the user on hold for six whole days, and not pay him his money.
I created an account on Duelbits, played the first bet which was a winner and tried to withdraw my money. After that they asked me about KYC. July 10, 2022.

Although I don't like to leave my documents on various sites, but I had no choice. I had it done within 15 minutes. Six days later, the money has still not been paid. It's $1275.

Whenever I asked them if KYC was confirmed, I would get the same generic answers from Live Support. They don't know anything, I need to be patient, they don't know when it will be finished, there is no ETA.

Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

Screenshots:

https://ibb.co/2ZqQxD1
https://ibb.co/b2zDKF4
https://ibb.co/G0p63G6

Hi sale2000,

We are glad to inform you that your KYC has been verified. The delay in your withdrawal being approved has been due to our Sportsbook Provider witnessing irregular betting patterns on a match that you placed a bet on and are currently running an investigation via their Integrity Unit. We will keep you updated as per the outcome of the investigation and in the meantime the withdrawal function will not be made available. Please be aware that Duelbits does not condone fraudulent activity on our site and we reserve the right to ban and hold funds from players who participate in this type of behaviour.

well despite the good news that the OP account is already verified, it seems to me that we will still see a lot of drama and accusations around here until the whole problem is resolved.

Quote from: sale2000 on July 20, 2022, 06:06:51 PM

@duelbits Thanks for veryfing my KYC. Bet I’ve placed at your bookie is not a fraudulent activity by any means. On the same match, at other bookmakers, I had losing bets, and none of them told me that it was a fraudulent activity. My betting tactic is based on betting big odds, today I had total of 4 bets at another bookmaker, minimum odds 3.00 and all 4 were losing. And when I won such bets with big odds, no one ever told me that my behavior was fraudulent. First time with Duelbits.

Or maybe I didn't understand what the problem is actually?

I hope to get my money soon. In case you don't pay me money under the pretext that my activity is fraudulent, it would be tantamount to a scam from you. Under this pretext, you will not pay any other user who wins money. Everything that is not in your favor can be fraudulent activity. Really don’t understand. If other users want, I can share my bet with them.

can you tell what games you were betting? days ago I read an article where it said that in sports betting it was difficult to cheat, if you are betting on sports betting then I am curious how it would be possible to cheat, if you are playing these casino games then maybe it is possible to cheat, although there are few cases where people cheat and not get caught

sale2000

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@duelbits Thanks for veryfing my KYC. Bet I’ve placed at your bookie is not a fraudulent activity by any means. On the same match, at other bookmakers, I had losing bets, and none of them told me that it was a fraudulent activity. My betting tactic is based on betting big odds, today I had total of 4 bets at another bookmaker, minimum odds 3.00 and all 4 were losing. And when I won such bets with big odds, no one ever told me that my behavior was fraudulent. First time with Duelbits.

Or maybe I didn't understand what the problem is actually?

I hope to get my money soon. In case you don't pay me money under the pretext that my activity is fraudulent, it would be tantamount to a scam from you. Under this pretext, you will not pay any other user who wins money. Everything that is not in your favor can be fraudulent activity. Really don’t understand. If other users want, I can share my bet with them.

JollyGood

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Good to see you again... welcome back to the forum Grin

I thought this must have been something related to an issue such as you mentioned, I am glad to read your reply because the OP did not explain in detail why KYC was requested.

I do hope this will be resolved in a timely fashion but your investigations could take time especially when third party game providers are involved and there is a lot of communicating between multiple parties in an attempt to ascertain the truth. The OP has to remain patient until you contact him with an update.

If it transpires fraudulent activity did not take place I am sure Duelbits will allow the OP to withdraw the $1275 and offer an apology along with maybe with some bonus add-ons. If it transpires fraud did take place I guess what you wrote in your reply below will take place.

duelbits, would be able to post in this thread and shed some light on what is going on there with the second allegation against Duelbits: duelbits.com scam me 16K USD with big proof

Quote from: JollyGood on July 17, 2022, 06:31:29 PM

Did you ask Duelbits which legal requirements they were referring to?

Did you ask Duelbits what was it that triggered their request for the KYC?

We simply do know why they wanted extra verification for such a tiny amount as $1275 but since you have no previous history with them and you won on your first bet and maybe only bet, maybe they want to receive confirmation from their security team that:

- a vulnerability did not exist which may have been exploited in the game you won
- maybe your IP address what it triggered their security alert
- maybe the address you sent your crypto from alerted their security team

In my opinion, $1275 is such a tiny amount for a reputable gaming/gambling website they would never even dream of scamming anybody for such a miniscule amount therefore there is something else probably going on behind the scenes related to you and your win.

Quote from: duelbits on July 20, 2022, 03:52:25 PM

Hi sale2000,

We are glad to inform you that your KYC has been verified. The delay in your withdrawal being approved has been due to our Sportsbook Provider witnessing irregular betting patterns on a match that you placed a bet on and are currently running an investigation via their Integrity Unit. We will keep you updated as per the outcome of the investigation and in the meantime the withdrawal function will not be made available. Please be aware that Duelbits does not condone fraudulent activity on our site and we reserve the right to ban and hold funds from players who participate in this type of behaviour.

duelbits

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Activity: 245

Merit: 145

https://duelbits.com

Quote from: sale2000 on July 16, 2022, 11:31:22 AM

I'm a new user on this forum, and I'm not happy because my first post is in the topic Scam Accusations.

After six days of waiting, I saw no other option than to open a topic here. I think it is quite frivolous to keep the user on hold for six whole days, and not pay him his money.
I created an account on Duelbits, played the first bet which was a winner and tried to withdraw my money. After that they asked me about KYC. July 10, 2022.

Although I don't like to leave my documents on various sites, but I had no choice. I had it done within 15 minutes. Six days later, the money has still not been paid. It's $1275.

Whenever I asked them if KYC was confirmed, I would get the same generic answers from Live Support. They don't know anything, I need to be patient, they don't know when it will be finished, there is no ETA.

Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

Screenshots:

https://ibb.co/2ZqQxD1
https://ibb.co/b2zDKF4
https://ibb.co/G0p63G6

Hi sale2000,

We are glad to inform you that your KYC has been verified. The delay in your withdrawal being approved has been due to our Sportsbook Provider witnessing irregular betting patterns on a match that you placed a bet on and are currently running an investigation via their Integrity Unit. We will keep you updated as per the outcome of the investigation and in the meantime the withdrawal function will not be made available. Please be aware that Duelbits does not condone fraudulent activity on our site and we reserve the right to ban and hold funds from players who participate in this type of behaviour.

Topic: [SOLVED] Duelbits Casino does not want to confirm my KYC - withdrawal not paid (Read 813 times)