[SOLVED] Duelbits Casino does not want to confirm my KYC - withdrawal not paid - page 3.

sale2000

newbie

Activity: 15

Merit: 0

Quote from: Poker Player on July 17, 2022, 01:08:35 AM

Quote from: Saisher on July 16, 2022, 06:23:50 PM

Quote from: sale2000 on July 16, 2022, 11:31:22 AM

Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

They do have a reputation here but they also have a compliance system that checks activities and accounts, I don't think it will drag on for half a year, if I'm a casino operator with good standing in the community I want this to resolve in the fastest possible time...

I'm not so sure about this, especially if people don't protest. Someone conspiracy theorist might think that by statistics casinos know that if withdrawals are delayed, those who request them end up betting and losing the money they had requested to withdraw. At least that is how it has been in other cases.

sale2000, are you able to bet using those funds or are they frozen until they verify the KYC docs?

I don't know. Made deposit of 300$ and later that day wanted to withdraw entire account balance of 1275$. Account is now on 0.

Rikafip

legendary

Activity: 1722

Merit: 5937

Quote from: sale2000 on July 16, 2022, 11:31:22 AM

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

You should try asking about you case in their official thread ( Duelbits.com | Casino & Sportsbook | Earn up to 50% rakeback | VIP |)as it might bring some extra attention to your case. Their account hasn't been online for 2 weeks now so it might take some time to get any reaction from them.

By the way, there is another relatively similar case going on at the moment and it seems like their verification can last for quite some time https://bitcointalksearch.org/topic/--5405780

Poker Player

legendary

Activity: 1372

Merit: 2017

Quote from: Saisher on July 16, 2022, 06:23:50 PM

Quote from: sale2000 on July 16, 2022, 11:31:22 AM

Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

They do have a reputation here but they also have a compliance system that checks activities and accounts, I don't think it will drag on for half a year, if I'm a casino operator with good standing in the community I want this to resolve in the fastest possible time...

I'm not so sure about this, especially if people don't protest. Someone conspiracy theorist might think that by statistics casinos know that if withdrawals are delayed, those who request them end up betting and losing the money they had requested to withdraw. At least that is how it has been in other cases.

sale2000, are you able to bet using those funds or are they frozen until they verify the KYC docs?

Saisher

full member

Activity: 2324

Merit: 175

Quote from: sale2000 on July 16, 2022, 11:31:22 AM

Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

They do have a reputation here but they also have a compliance system that checks activities and accounts, I don't think it will drag on for half a year, if I'm a casino operator with good standing in the community I want this to resolve in the fastest possible time, they have a different department to deal with, so all you can do right now is to follow up concern from time to time, I'm sure it will be resolve and it will not take long.

Bitcoin_Arena

copper member

Activity: 2114

Merit: 1814

฿itcoin for all, All for ฿itcoin.

It surely sucks having to wait for that long with no exact answer on when the verification will be completed. I am still positive you will eventually be able to withdraw your funds once the verification is done. In a mean time, try to contact their forum representative for some answers -----> duelbits

coin-investor

hero member

Activity: 2996

Merit: 598

Leading Crypto Sports Betting & Casino Platform

I'm re-uploading the images for everyone to see, they have already stated that they have no specific time frame for their withdrawal verification, could be that your account is questionable, there are already thousands of withdrawals and more coming if the account is proven to be clean and no violation you'll get your withdrawal, like Acroman stated its not only Duelbits it also happens to other casinos, so extend your patience until it is resolved.

acroman08

legendary

Activity: 2436

Merit: 1104

I know it might be frustrating that you have to wait for 1 week or perhaps more but KYC verification can sometimes take a while(not sure why though). I've seen a lot of gamblers complain here in the forum about the time it takes for the gambling site(not just Duelbits) to verify their documents. so I am not surprised about this but I hope gambling sites would communicate more to their gambler about the progress of their verification.

sale2000

newbie

Activity: 15

Merit: 0

I'm a new user on this forum, and I'm not happy because my first post is in the topic Scam Accusations.

After six days of waiting, I saw no other option than to open a topic here. I think it is quite frivolous to keep the user on hold for six whole days, and not pay him his money.
I created an account on Duelbits, played the first bet which was a winner and tried to withdraw my money. After that they asked me about KYC. July 10, 2022.

Although I don't like to leave my documents on various sites, but I had no choice. I had it done within 15 minutes. Six days later, the money has still not been paid. It's $1275.

Whenever I asked them if KYC was confirmed, I would get the same generic answers from Live Support. They don't know anything, I need to be patient, they don't know when it will be finished, there is no ETA.

Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

Screenshots:

https://ibb.co/2ZqQxD1
https://ibb.co/b2zDKF4
https://ibb.co/G0p63G6

Topic: [SOLVED] Duelbits Casino does not want to confirm my KYC - withdrawal not paid - page 3. (Read 813 times)