Topic: [SOLVED] Duelbits Casino does not want to confirm my KYC - withdrawal not paid - page 2. (Read 813 times)

No problem mate, don't worry


That's better  Although I would have addressed him as "Sir Hhampuz", but being thankful is enough already in my opinion, no problem.

Sorry for not replying last day or two. First of all, withdrawal is still not processed. No feedback from them. I didn’t use any bonuses.

@Hhampuz first, thanks for your response. Appreciate that. UID of my profile: 9defa589-5f05-589b-9622-5400e90866c3

I am actually very surprised this happening to me with Duelbits, as I am chosing casinos based on reputation here on forum. Hope Hhampuz will help me to get my withdrawal.

If any more questions, I will reply.

@sale2000 have you seen this message? It's very impolite of you to not have answered it since yesterday. Hhampuz is giving you the opportunity of actually getting paid on one of his promoted platforms. And now you don't answer? And remember, he doesn't have to do this, he is just doing this service to you for free, so follow the protocol and be respectful of Hhampuz when you communicate with him, and do it quickly.

As an example of what to say, you have this one:

This will be unacceptable. They will not do that considering the reputation they have. So please don't imagine something that will not happen.

Did you use any promotion like deposit bonus?

If you do not know the case here then why would you say so and trying to accuse them for the same (indirectly).

Why can't you take heat back when you constantly heat others? Weirdo 🤣

Crypto casinos do not want to imply KYC/AML unless they have some alerts. After all crypto should be accessible for all. When there is any alert then they do it so that they can confirm the same user is not exploiting their system with another accounts. It always do not help though. But at-least does some filtering.

As you said TrustPilot is not always trustworthy but when I have time I will check the link to see what is being said. I am sure it would make an interesting read.

We do not know why KYC was requested and we do not know if Duelbits are waiting for the game provider to confirm no vulnerabilities existed or were exploited. As the OP has not given the full story and the Duelbits forum representative has not been online here for 20 days therefore has not given their side of the story, it is hard to understand what is going.

The other thing here is that the OP has not given the full chat either:

Please set alarm reminder for this event.
I can't wait for 28 days to pass in one of this cases to see if something is resolved or not.
Now I don't know if I will be able to sleep at night knowing that one more ''expert'' is having me on ignore thinking that I like creating drama  
I guess when you are trying to fix something and finish the argument between people this is not normal behavior for someone who thrives in that environment.

I have dkbit98 on my ignore list along with a few others that do not deserve any of my time therefore I only read what he wrote after you quoted him. He is following Royse777 school of misdirection by stating something different to what I wrote. They both along with a couple of others bold some text and make a big drama out of a non-issue to seek attention

For clarification, 8 days is not too fast to start a complaint. If a member of this forum feels they should make a thread with a complaint they should do it whenever they want. I never referred to this thread as a complaint, I never typed the word "complaint".

My recommendation to the OP was and still is that in my opinion calling it a scam allegation after 8 days was premature. In his opinion it is not premature and that is his right to have his view as it is mine to have my view. Here is what I wrote:

In my opinion if 8 days after sending KYC the verification process is not complete, it does not constitute a scam allegation regardless of the amount being discussed and regardless of the casino/gaming website brand being discussed. I hope this gets resolved within the next couple of days for you and in your favour.

Do you think you would have a better experience somewhere else? This is a common practice of all online bookmakers/casinos because they obviously save on people who could speed up the process - why hire 10 people who do client verifications if 2 or 3 people who work 12 hours a day/7 days a week can do it?

For me, it is completely unacceptable that the KYC process is requested only after withdrawing, but it should be mandatory before the first deposit, which would prevent such situations.

TrustPilot is not always something that can be completely trusted, but lately there have been a lot of dissatisfied clients...

https://www.trustpilot.com/review/duelbits.com

That's a great initiative and it could be a big help to the OP.
You're the only way or a bridge to reach out to the Duelbits owner or it might be any of their department staff that can handle this issue regarding the withdrawal of funds, not their live support.  Looking forward that soon this gambling casino will fix this issue because so far, I didn't heard negative issues about them.

Yeah, it needs an evaluation team since OP waiting for the KYC verification result.
I think it's a different case between you and in the OP.  This means OP can't execute withdrawal to proceed because of the KYC level issue.

This is the standard protocol for customer especially if they really don’t have exact answer about the issue. This kind of decision making is handle by security team and not by the live support that usually saying that same generic name. This issue is indeed starting to escalate with same problem. I don’t know exactly what’s happening but I just successfully withdraw my balance on my last week session without any problem although my balance is not that huge compared to the OP.

I hope will share full transparency of the reason for holding the withdrawal.

I missed this.   Jolly says that 8 days is too fast to start a complaint.
If 8-9 days is too few, here is another very similar case but 25-26 days old (at the moment)  duelbits.com scam me 16K USD with big proof
I would say, it a very similar to sale2000's case from this thread. that it is no longer an incident.


you will probably get the same generated answer, that they know about the case and that they will solve it sometime. Perhaps you could emphasize to them that the matter is becoming a little more serious and it is necessary for them to come and give direct answers, not uniformed.

Would you mind sharing your duelbits UID (https://duelbits.com/profile?tab=settings), and I can forward this to my contact at Duelbits to see if they have any info to share with me?

Can you even use Duelbits casino without kyc or not?
It seem funny to ask someone for verification for this low amount.

Oh really?! That is weird coming from you.
He can't withdraw his money for 8 days from his account and you don't consider that anyone should create topic about this?!
He didn't accuse them for scam, just stated the facts how their support is sending same generic answers and not giving him any information and his money.
This totally deserves to be posted in public, unless someone is bias for some reason.

Hey Sale, what did you bet on out of interest? There must be good reasoning behind this.

I think there should be and it should be the withdrawal must process.
If they will not solve this, it's unprofessionalism that can result in to ruin of their reputation.

Since the forum representative account of Duelbits wasn't active since July 1st why not just try to approach the signature campaign manager (Hhampuz) of Duelbits casino.  He might have personal contact with the owner or it might be any higher staff that will help you to fix this problem.  Because 8 days, seems enough time to fix if there's a sort of investigation regarding the big winning or if you violate the term of use, then that's a problem that will never be fixed.

I assume that there is no change here?

it's very strange, it's not even a big amount but however, this is already too long a period and there is no justification for it. Also, not having a time limit for solving a situation like this is absurd.
As I see the representative account of duelbits is inactive from 1st July, perhaps there is a logical explanation like holidays, for example. it is certainly completely unprofessional.

OP, I suggest you wait for a max of two weeks (14 days is quite enough for all eventual checks) then you need to create a flag on their account and ask for support from the forum community.

After 8 days, account is still not verified, withdrawal not processed. Unbelieveble.

Welcome to the forum, I hope you enjoy your time here and when this issue is resolved you stay and continue to be a part of the community.

Thank you for posting about this issue.

I am wearing a Duelbits signature therefore I have a moral obligation and ethical duty to take an interest in it, to understand what you claim has happened and to understand from their side what they claim has happened. There are several things that can be said...

The Duelbits forum representative has not been online since 1sy July 2022 therefore under usual circumstances one would have to wait for the representatives to post about it to hear both sides of the story, however, in this case your screenshots are sufficient enough to come to understand their side.

According to your screenshots, Duelbits are stating their compliance team is looking in to this. Granted, they might have some technical or administrative issues which they have not (or do not want to) elaborate on but is this an actual scam allegation at this stage?

I think you should have waited a little longer before claiming their delay in dealing with your particular case was a scam. Calling it a scam allegation at this stage seems premature to me.

I have a golden rule, I will never send KYC to any website regardless of their reputation therefore I can understand your reluctance.

Highly unlikely they will not complete verification within 6 months. Stay positive, hopefully they will have this sorted out within a couple of days.

To me these are facts thus far as I have interpreted them:

You signed up to their website and won $1275 on your first bet then wanted to withdraw the winnings but were unable to. All this happened on 10th July 2022. For reasons not yet known they asked you to verify your account and you reluctantly sent KYC within 15 minutes of them asking. After that, you are on to nearly day 8 of you waiting for them to allow you to withdraw your $1275 winnings.

In your chat with Duelbits, they advised you to not contact them (as it was not going to expedite the process of you being contacted by their compliance team) and they stated there was no time-frame on how long the process could take and mentioned their verifications process was in line with legal requirements.

Did you ask Duelbits which legal requirements they were referring to?

Did you ask Duelbits what was it that triggered their request for the KYC?

We simply do know why they wanted extra verification for such a tiny amount as $1275 but since you have no previous history with them and you won on your first bet and maybe only bet, maybe they want to receive confirmation from their security team that:

- a vulnerability did not exist which may have been exploited in the game you won
- maybe your IP address what it triggered their security alert
- maybe the address you sent your crypto from alerted their security team

In my opinion, $1275 is such a tiny amount for a reputable gaming/gambling website they would never even dream of scamming anybody for such a miniscule amount therefore there is something else probably going on behind the scenes related to you and your win.

Others can express their views, some already have and I would like to too. For me, they have covered themselves for a maximum of 28 days (from 10th July 2022 onwards) by simply stating their compliance team will contact you regarding to completing their addition verification checks. If within 28 days if they do not get in contact with you either to state the verification is complete allowing you to withdraw $1275 or on the contrary state you failed the verification and you will not be allowed to withdraw the funds due to such and such issues, then by all means chase this by contacting their support team again and post full details here so forum members can see what is going on.

In my opinion if 8 days after sending KYC the verification process is not complete, it does not constitute a scam allegation regardless of the amount being discussed and regardless of the casino/gaming website brand being discussed.

I hope this gets resolved within the next couple of days for you and in your favour.

Thank you. I was not aware of it, I will also look at that thread and post there when I have time.

Yeah, I don't think this is the case here either.


I also agree with this, what happens is that six days seems to me an excessively long period of time for them to make a verification, nowadays in certain exchanges and fintechs they make almost instantaneous verifications.

Sale2000 provided screenshots that suggest he cannot use his funds until his KYC verification and withdrawal have been approved. There are casinos that deliberately delay withdrawals so that the user will continue to gamble and possibly lose his money, but I don't think that's the case here.

@sale2000, I think it is best to wait for an answer from the casino support and not to question them again about your case every day. I know it can be frustrating to wait for your money, but that is what you agreed to when you decided to use their casino.