Topic: (SOLVED) (Rollbit.com) I withdrew LTC to BTC wallet and support won't help. (Read 724 times)

This is exactly of most users that want to withdraw made them confused, because of the similarity of these two different addresses, even though you will get a mistake, still valid for blockchain that leads your coins to become lost. I guess the reason that I practice myself using Seagwit wallet address like its start of bc1 because there's no similarity on it.

But even though behind those mistakes by the OP, he's very lucky because it was refunded by the Rollbit, good to see there are online casinos like this and I think, it is a good start for them to build their reputation.

Nice one rolbits team, I made a similar mistake some time ago but mine was not a gambling site but an exchange. I sent used to a Bitcoin address at first the exchange support said they can’t help but the used landed some days later.

Despite the mistake was made by the user, Rollbit team has refunded the amount to every affected user. I will address it as a generosity of Rollbit team. Seems like they are very helpful and sincere to their users. It also proves that Rollbit is serious about their reputation. Anyway, crypto casino shouldn't block LTC address which starts with 3. Users should stay careful while they makes withdrawal.

Great. That's the best practice to engage with community, build trust and grow bigger. I must have to appreciate your step on this issue. Users shouldn’t be get scammed by the rules of the casino. Everyone can be mistaken. You handled the issue as needed.
Respect.


I was in the same impression at first but for your info, address started with "3" is valid for both blockchain; BTC & LTC. So, you can send BTC in an address started with 3 and you can send LTC in the same address as well.

Sending coins to the wrong address is one thing and sending lava in a plastic bag is other. It is impossible to send LTC to a BTC address and of course, the user is at fault but the support hired to help users should have the basic knowledge and should be able to help you. I agree though that the user must verify the address before they withdraw.

The coins that never were sent can't be lost, I mean that

A sincere thanks to you hampuz because if you didn't notify them of the problem, it would not have been solved. Thanks for clearing it out.

It’s good that this has been dealt with and I am pleased for you that you were refunded, however I do not really understand, you didn’t care enough to check if your own money was going to be sent to the correct account. This is just negligence in its finest form.

I believe you have got extremely lucky from this post, and personally although some comments believe otherwise I do not believe rollbit had any requirement to refund you. Especially when the OP, seemed to come in attacking tone suggesting that rollbit were in the wrong.

Feel so good to know that the Rollbit team has solved your problem, you have to be more careful next time when withdrawing to avoid wallet address mistake it’s only on few occasions get lucky to have your fund back like this.

Congratulations!

I hope you learned something from this mistake. You must appreciate what Rollbit generously give you support and should know that they don't break anything and their reputation won't be damaged if they don't give support for such cases.

Be more careful next times when you make your transactions on any platform.

^ @Mukey, glad to hear that your problem was fixed and this issue was already addressed by the Rollbit team that will not happen again from other users. You are so lucky man even though you made that mistake but still, Rollbit made a refund on you. This was a lesson to learn by all users to avoid and repeat the possible mistakes in the future not even on the Rollbit or on other gambling sites. Nevertheless, I am happy to see how the Rollbit team solved the problem and I think it is the right time to lock your thread since it was already solved the issue. If ever you will follow this suggestion, just scroll down and find the "lock topic" below.

it is indeed rarely to happen that this kind of issue has been managed to settle just few days after the posting .
while i believe that we as gambler must be responsible for our mistakes yet the Team or Rollbit did a great act to answer and respond accordingly to your matter.
Its been always good to see that gambling operator are not just here to make money but also to serve their players.

great Job Rollbit , you have just proven now how worth trusting your site because even that this is a clear Players mistake yet you delivered a best result in giving him what he claims . I salute you completely , and also to Hhampuz that surely did some action towards relying the issue to the team .

to OP , don't just Edit this thread instead " LOCK IT NOW" since you already got what you needed. congrats for this success claims.

Good to hear that you get your money back although you did a mistake. Thumbs up to Rollbit for doing the best to their players. Lesson learned for you and to others, always do double check when we are copy and paste address to deposit or withdraw. Make sure we have pasted correct address as we want to use. Now since it is solved already, better for you to lock the thread to avoid more unnecessary replies. 

He didn't say anything about that, so he made a mistake due to neglecting to carefully check the transaction, verify before pressing the confirm button if his funds are going to the right address. He mentioned that no LTC address starts with 3 so he should have noticed that right away. It is wrong to blame others for the mistakes we have made.  But it’s amazing what Rollbit has done in handling this case, I’ve only just seen this situation, maybe because it hasn’t happened to me yet, of course, I won’t let it happen to me either.

The company has only been able to do this due to the complexity of the system but if you look at the situation it is no longer the responsibility of the site.  But the opening up of this scenario also has a positive effect, the site will be better and will improve.  Hopefully, other sites will do the same to prevent sending a coin to the wrong network address, such as the amount that is not enough and will appear invalid and the transaction will not proceed.  As crypto users, we should already know such things.  But that's how it is, mistakes happen but can be avoided.

@Mukey, you can also edit the title of your opening post as well.

Let's treat this one as a lesson to everyone and OP is so lucky that Rollbit solve this issue because in some site, this is unrecoverable anymore especially if it's already on an blockchain system.

I'm so amaze on how Rollbit work on this case and even pay more users because of this one, there's no perfect network seriously but the team handles it carefully and very well. Hopefully, no more incidents like this in the future, way to go Rollbit!

This guy really lucky, even for those 16 users who have some problem too. I mean didn't you checked twice or three times before sent your money? It's a very good way Rollbit treat their user, even though it's not their problem as they have warned it before we withdraw/deposit our money from rollbit.

What can I say, thank you! This is great news. I'm glad you have implemented a fix so this does not happen again, good job Rollbit! Will edit my post now.

Hey Mukey,

Thanks for allowing us to respond to this publicly. I'd like to start off by saying that Rollbit absolutely does care about it's users.

As you suggested in your last posts, I did reach out to you yesterday to let you know that I got our team to look into this more thoroughly.

I'm not sure if you meant this, but in those posts you failed to mention that we were reviewing this further and that we would revert with another update shortly. This is the promised update.

I reviewed every case you opened with our support team and think our team responded correctly based on the information they had at the time.

However, what we definitely should have done differently here is recognised this withdrawal issue far earlier.

After our team reviewed this, we found this is most definitely something we could have prevented in the first place. A fix has since been deployed!

To give more context on the "issue" here, a 3-prefix LTC address is valid. However, they're generally considered deprecated.

When looking at our LTC withdrawals, I found 103 unique withdrawals to 3-prefix LTC addresses. 45 of which were from the same user.

I cross-referenced these withdrawals to support cases and found 16 that had this issue.

Considering the fact that some sites still accept 3-prefix LTC addresses, I think it's fair to assume the other 87 were satisfied with their LTC withdrawal. However, 15% being problematic is certainly not great.

Due to the fact that 3-prefix addresses are generally considered deprecated and their usage on Rollbit is minimal, we made a change that rejects these addresses. I wouldn't call it a bug fix, but more adhering to a best practise.

That said, Rollbit could have prevented the erroneous withdrawals in the first place. Since we're partly responsible, we are more than happy to refund all affected users.

I have reached out to all 16 users that were affected by this to understand if they were able to recover the funds. If not, Rollbit will issue a full refund to their account.

So far, this has resulted in 7 refunds totalling $2,976.04. This includes a refund to yourself, which can be claimed here.

Special thanks to Hhampuz for swiftly alerting us to this thread.

Please accept our apologies once again for the inconvenience this caused you. You did the right thing by making us well aware of this issue, you have undoubtedly saved tens of our other users making the same mistake.

Thanks,
Razer
Rollbit.com

Mukey can check this LoyceV's Bitcoin Fork claiming guide (and service) if still have access to that private key.

It is not easy to do the first time but it not possible to learn.
Accidentally sent to BTC address instead of BCH address

@Mukey how you handle this situation is so bad, as I told you if they already sent to "M" address and you have the private key of the "3" address, you can recover your balance. It's on you to play with your private key, there is nothing Rollbit can do at this point. Simply google how to do it and learn from your mistakes. If you still control the BTC address private key, you theoretically still have your LTC.*

*if you know how.

Well explained here , OP still has a Guts to claim in bold here in forum when this is an obviously His own mistakes and laziness to check the address multiple times before sending.?

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OP You must accept the fact that you are only trying your luck here right? because even if the site respond or not still you cannot change the fact that this is not at any chance can be charge as issue of accusation .