Edit 23/06/21: Just letting everyone know I have sent Hhampuz a private message on here explaining the situation and will keep you all updated, thanks for all you're comments.
Even though Hhampuz was not part of the developer team of Rollbit, I'm pretty sure he's more than willing to help to address this issue and help you as much as he can. This is a lesson to everyone that we should always read between the lines, confirm that you are using the correct answer and read everything on your screen, don't be on a hurry every time you transact because your money is still on risk even if you are just withdrawing it, so be careful next time. 
Topic: (SOLVED) (Rollbit.com) I withdrew LTC to BTC wallet and support won't help. - page 3. (Read 724 times)
June 23, 2021, 11:04:15 AM
June 23, 2021, 08:19:49 AM
Hey mate thanks for you're comment, just messaged Hhampuz on here now. Hopefully they are kind hearted and understanding. 
What you're doing is right, at least @Hhampuz, knows more and knows more with Rollbit's team/management, than us here, even though he can't refund your jammed/misdelivered funds. I hope, if all of that really happened to you, at least by contacting @Hhampuz, there is a best way solution to solve your problem, I hope so, bottom line: at least @Hhampuz can show this thread, to the management/Rollbit team about the problem you are facing right now.
because for now @Hhampuz is the person who can directly contact them in any way, even though it's not his job, but he is a very understanding person among the community, especially in the Bitcointalk forum.
June 23, 2021, 07:27:03 AM
I've accidently withdrew LTC on Rollbit.com to my BTC wallet, I know this is a dumb mistake on my part but at the minute support don't want to know never mind help me.
Hhampuz is not internal member of Rollbit team. He only manages campaigns, promotions, contests for Rollbit.Anything relates to support, must be opened and resolved officially on their webiste, https://rollbit.com/support
You can not ask indirect support from anyone else.
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My point is that no LTC address begins with 3 like the BTC address I tried to withdraw to on accident does, and what if someone made this same mistake but with 50k, 100k?
Bigger money, more carefulness you should have. It is your mistake, not Rollbit and many services don't give support to retrieve your mistakenly sent fund.If they give such retrieval support, they charge you excessive fee.
June 23, 2021, 02:34:36 AM
I think that you will have your issue resolved, with a lot of users moving their heads towards you, I think you got what you need to solve this which is the attention of the other users which will pressure Rollbit to solve your problem. Also, try to provide evidence in your OP, we never know if we are going to need it you know and to add to the credibility of the situation.
Rollbit has a good reputation mate and this is the reason that the case will be resolved sooner. and also good that OP bought it here for faster action and addressing .will try sending PM to the rollbit OP and also to Hampuz so that management will hear this out .
June 23, 2021, 01:41:10 AM
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Rollbit has a good reputation mate and this is the reason that the case will be resolved sooner. and also good that OP bought it here for faster action and addressing .will try sending PM to the rollbit OP and also to Hampuz so that management will hear this out .
June 23, 2021, 01:21:26 AM
I think that you will have your issue resolved, with a lot of users moving their heads towards you, I think you got what you need to solve this which is the attention of the other users which will pressure Rollbit to solve your problem. Also, try to provide evidence in your OP, we never know if we are going to need it you know and to add to the credibility of the situation.
Rollbit has a good reputation mate and this is the reason that the case will be resolved sooner. and also good that OP bought it here for faster action and addressing .will try sending PM to the rollbit OP and also to Hampuz so that management will hear this out .
June 23, 2021, 01:20:29 AM
- The fund actually send to the wrong address
I think it is not possible LTC to be sent to BTC wallet. In fact, every site should be showing an error message when they find the address doesn't meet the criteria. t shouldn't be a lot of work; need some changes in the code.How that things happen?
I've tried withdrawing LTC on the platform last night as well and I also input the wrong address but the warning pop-up "You have enter an invalid LTC address". I'm wondering what happened to you, why you was able to proceed the transactions even if you input the wrong address. Hopefully support can still help you though of course that was your mistake so whatever the result is, just accept it.
Take note of the time difference between the OP's post and your withdrawal time. Were they the same? The OP's withdrawal should be earlier than the post and Rollbit could changed the process immediately after finding out about the issue. I've tried withdrawing LTC on the platform last night as well and I also input the wrong address but the warning pop-up "You have enter an invalid LTC address". I'm wondering what happened to you, why you was able to proceed the transactions even if you input the wrong address. Hopefully support can still help you though of course that was your mistake so whatever the result is, just accept it.
June 23, 2021, 01:06:04 AM
If Rollbit is a "caring" casino, I believe this issue can be resolved as it's not like you mistakenly send LTC to a valid LTC address (that is not under your control). But yeah, it's a mistake and OP is at the mercy of the casino's willingness to do some additional work. Anyway, I believe your fund is still in the casino's hot wallet since LTC -> BTC address is an invalid transaction, but there is still possibility that your "3" address was converted to "M" address. As long as you have the private key of the "3" address, it's recoverable.
Check your transaction tab whether they sent your withdrawal to unknown "M" address.
If OP is at the mercy and Rollbit wants to keep their good reputation in the forum then they will act on it as soon as possible. And follow what @mu_enrico instructs you OP, it helps a lot. Check your transaction tab whether they sent your withdrawal to unknown "M" address.
June 23, 2021, 12:50:08 AM
I know this is a dumb mistake on my part but at the minute support don't want to know never mind help me.
-snip-
How did you contact support? What was the feedback from the support? Or have you simply not received any feedback yet? -snip-
If the latter ...how long ago did you contact support? Such requests usually need a bit more time to be processed, since such things do not happen regularly and e.g. other people than usual have to process the requests.
It would be very helpful if you could post the conversation with the support here!
June 22, 2021, 11:39:26 PM
If Rollbit is a "caring" casino, I believe this issue can be resolved as it's not like you mistakenly send LTC to a valid LTC address (that is not under your control). But yeah, it's a mistake and OP is at the mercy of the casino's willingness to do some additional work. Anyway, I believe your fund is still in the casino's hot wallet since LTC -> BTC address is an invalid transaction, but there is still possibility that your "3" address was converted to "M" address. As long as you have the private key of the "3" address, it's recoverable.
Check your transaction tab whether they sent your withdrawal to unknown "M" address.
Check your transaction tab whether they sent your withdrawal to unknown "M" address.
June 22, 2021, 10:37:35 PM
Sad to see this happen but i think you only missed communication with the Support from Rollbit.
this casino is building their name now and increasingly earning popularization specially from this forum so they won't risk their reputation just because you mistakenly send a coins to wrong wallet.
Best give them time or directly PM the OP or even the Manager of their signature Sir @Hhampuz as surely he will cooperate with the team and this issue will be resolved faster.
Just let it give some time because admit it that this is literally your mistake so even if they don't act to help you it is still your fault but Im sure they will settle this easily .
this casino is building their name now and increasingly earning popularization specially from this forum so they won't risk their reputation just because you mistakenly send a coins to wrong wallet.
Best give them time or directly PM the OP or even the Manager of their signature Sir @Hhampuz as surely he will cooperate with the team and this issue will be resolved faster.
Just let it give some time because admit it that this is literally your mistake so even if they don't act to help you it is still your fault but Im sure they will settle this easily .
June 22, 2021, 09:41:34 PM
I think that you will have your issue resolved, with a lot of users moving their heads towards you, I think you got what you need to solve this which is the attention of the other users which will pressure Rollbit to solve your problem. Also, try to provide evidence in your OP, we never know if we are going to need it you know and to add to the credibility of the situation.
June 22, 2021, 09:05:06 PM
It's good that you Opened this issue here for the knowledge of everyone because this is a common mistakes specially sometimes that you are over confident in playing that you missed something to double checked and also The site must have a warning message like what DuelBits has ,i actually done same thing in the past but because of the warning i have come to change the address.
Maybe this will also open to Rollbit to have this feature though it is clearly mentioned every withdrawal to specifically send only appropriate coins in each wallets.
Maybe this will also open to Rollbit to have this feature though it is clearly mentioned every withdrawal to specifically send only appropriate coins in each wallets.
June 22, 2021, 08:55:08 PM
- The fund actually send to the wrong address
I think it is not possible LTC to be sent to BTC wallet. In fact, every site should be showing an error message when they find the address doesn't meet the criteria. t shouldn't be a lot of work; need some changes in the code.Your second assumption is correct I guess and there's nothing wrong to give a refund.
June 22, 2021, 03:27:34 PM
It's your problem for not checking carefully if it's a btc or ltc wallet address. Anyway, it's good that you share it here even if it's clearly your fault for making that mistake. If they have the feature the same as duelbits as mentioned by ryzaadit then they won't be bothered by it since the withdrawal transaction won't happen. I would do what they suggested to expose this problem on the ann thread itself or Hhampuz which is the campaign manager of rollbit.
^ That is what we call, careless or negligence, if the site will deny that problem, there is nothing you can do is to accept it a learn from those reasons. This is what commonly the issue has when you are very lazy or not even reading first the TOS, if so there's possible they will return it, just accept the fact and learn more. But however, thank you for bringing that issue here, and probably you should try again to contact their support or bringing up this issue to their ann thread. Nevertheless, I am hoping Rollbit team will looking this and improve this feature.
June 22, 2021, 01:05:14 PM
It's your problem for not checking carefully if it's a btc or ltc wallet address. Anyway, it's good that you share it here even if it's clearly your fault for making that mistake. If they have the feature the same as duelbits as mentioned by ryzaadit then they won't be bothered by it since the withdrawal transaction won't happen. I would do what they suggested to expose this problem on the ann thread itself or Hhampuz which is the campaign manager of rollbit.
June 22, 2021, 05:23:32 AM
-snip-
DuelBits have that feature.If you use ETH address on BTC network then they are gonna send you to notify "Invalid Bitcoin Address", IDK about Rollbit did they have such that feature or not! IMO there has 2 scenario happen:
- The fund actually send to the wrong address
- @OP balance fund only deducted but the withdraw can't happen on the system rollbits due not supported address, so need manual process to fill the balance into @OP account and redo the withdraw.
The best way, always rollbits who know this answer, however the one make a mistake is user so don't hope to much! I also have some experience problem deposit 265$ to wrong chain ETH with BSC address the reality this fund can be recovery.
Guess what? they don't want to recover it and always show me their FAQ doesn't even try. Is actually good casino, but due of that reason I leave them the casino maybe potential become a major casino and I also support them.
Since my issue and how their team response, Ignore me as well decide not repply or discus on their thread anymore.
June 22, 2021, 04:35:09 AM
I've accidently withdrew LTC on Rollbit.com to my BTC wallet, I know this is a dumb mistake on my part but at the minute support don't want to know never mind help me. My point is that no LTC address begins with 3 like the BTC address I tried to withdraw to on accident does,
I often see on gambling sites or exchange wallets that state:Wrong recipient address may cause your withdrawal to be lost.
or
Quote
Urgent:
Send only BTC to this deposit address, sending coins or other tokens to this address may result in the loss of your deposit.
What happens to you is a complicated case, zero percentage of money can be returned for negligence in withdrawing LTC to BTC Address.Send only BTC to this deposit address, sending coins or other tokens to this address may result in the loss of your deposit.
If so try to contact these two people but I'm not sure they can help because of your own mistake in placing the withdrawal.
Rollbitcom
Hhampuz
Very difficult to refund in case of delivery error/different address.
And one more thing for the OP, proof of delivery is important in this matter.
June 22, 2021, 04:23:02 AM
at the minute support don't want to know never mind help me.
~Snipped~
so far support just say 'it's not our fault' my argument is that it's both our faults, if the site didn't let me send LTC to a BTC address then it would not have happened, many exchanges and wallets have already thought about this issue and do not let you send LTC to a BTC address.
You might want to also include screenshots of the conversation that you had with their support [might come in handy].~Snipped~
so far support just say 'it's not our fault' my argument is that it's both our faults, if the site didn't let me send LTC to a BTC address then it would not have happened, many exchanges and wallets have already thought about this issue and do not let you send LTC to a BTC address.
- You should've posted this on their "ann thread" instead [more exposure].
better move in scam accusation.
If you decide to do this, the "move" button is in the bottom left corner of the page. June 22, 2021, 02:52:30 AM
If I'm correct, it's not lost anywhere in the chain. It was a non-executable withdrawal request. If so, they must have associated with you although they are not exactly liable for this operation. But when someone thinks of a sustainable casino, they must have helped you to give the fund back although it will be a lengthy process to handle. I believe this case will be solved professionally since you have posted it here; better move in scam accusation.
On a side note, be sure when you transact in cryptocurrency. you can lose a big amount if you are not enough cautious.
On a side note, be sure when you transact in cryptocurrency. you can lose a big amount if you are not enough cautious.
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