I've accidently withdrew LTC on Rollbit.com to my BTC wallet, I know this is a dumb mistake on my part but at the minute support don't want to know never mind help me. My point is that no LTC address begins with 3 like the BTC address I tried to withdraw to on accident does, and what if someone made this same mistake but with 50k, 100k? This is less than $100 and they don't want to know so far, never mind change the code of the website so this does not happen to anyone else, so far support just say 'it's not our fault' my argument is that it's both our faults, if the site didn't let me send LTC to a BTC address then it would not have happened, many exchanges and wallets have already thought about this issue and do not let you send LTC to a BTC address.
I take part responsibility and know it was a dumb mistake, but guys they aren't even bothered, not about updating the site to fix this potential issue happening to someone withdrawing a lot mote than I am
Edit 23/06/21: Just letting everyone know I have sent Hhampuz a private message on here explaining the situation and will keep you all updated, thanks for all you're comments.
Edit 2: No reply from Hhampuz so messaged support again and they want to potentially fix this so it doesn't happen again and got the Devs looking at it, but don't want to re imbursed my $90 lol. I have deposited in total around $340 and this was my first withdrawal, looks like I'm finding a new casino.
https://blockchair.com/litecoin/transaction/8ecdbe06b358422a00bc1ee545d79869ea156794306941d580ef085edc4c3211
Basically, 'Yeah where fixing the issue that could have stopped this but f*ck you'
Screenshots of chat:
https://prnt.sc/16gsc1j
https://prnt.sc/16gso2j
This casino really doesn't care to be honest, be careful guys because they will not help you even if they know it's a problem on there end. All they say to me is it's my fault, must be as broke as me and don't want to pay $90 to keep a loyal customer and obviously I would have updated this thread saying how good they are, but they are horrible.
Final edit 24/06/21: Rollbit have now fixed this issue from happening to anyone else and issued everyone this happened to a refund! Good job rollbit! Good to see you aren't like most none crypto casinos and that we actually have a voice, thank you.
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