[SOLVED] Self excluded from Stake - but cannot make withdrawal.

coin-investor

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Quote from: mrbond045 on October 31, 2021, 10:43:27 AM

Sorry for not coming up with an update.

Everything is fine, I have been allowed to make withdrawals and the account is thus closed after that.

Thanks everyone

Then it's time to change the title of this thread and lock it the issue is resolved, it's your responsibility to give the community an update on your issue now that's everything are ok it's time to move on and we can start by changing the title and locking this thread.

mrbond045

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Sorry for not coming up with an update.

Everything is fine, I have been allowed to make withdrawals and the account is thus closed after that.

Thanks everyone

Slow death

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Quote from: mirakal on October 31, 2021, 09:55:03 AM

Quote from: Silberman on October 30, 2021, 03:41:23 PM

Quote from: mak013 on October 29, 2021, 03:07:33 AM

Quote from: khaled0111 on October 28, 2021, 07:59:38 PM

Quote from: mak013 on October 28, 2021, 02:42:02 AM

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

As per Stake's ToS, OP is within his right to make a withdrawal request even if he is self excluded. Self exclusion is meant to help gamblers with their gambling problems by preventing them from placing bets. But it doesn't give the casino the right to confiscate your money.
OP did contact their customer support but they denied his request, obviously because of their ignorance of their own terms! So what should he wait for?
Anyway, I suppose his case was resolved since he hasn't been active here for days.

Sorry, i was wrong. In such dispute i`ve forgot about the beginning. I read the first post again and see that OP made his steps to decide a problem. He just could to make this post in the Stake thread or pm to Stake official member may be.
But i think the problem is solved if we don`t see him for days.

We all make some mistakes by misreading a piece of information so that is just natural, probably the OP created this thread for the very same reason he could not wait for his self-exclusion to end, he is simply an impatient person and he wanted the opinion of the community about the subject, even if it was clear that it was more simple to resolve this through the appropriate channels that Stake has prepared for these kind of eventualities.

That's right, he would not be able to get sympathy from the community as the rules were very clear and stake as a company cannot make an exemption to violate their rules just because one of their clients' asked for it or think that it's unjust. This thread teaches gamblers to read the rules before clicking, and I hope gamblers read this thread so they are aware of the self-exclusion rules.

honestly speaking I have a habit of always forgetting to read the casinos TOS before creating an account, I think that my flaw is something that most people also have, when a person needs to create an account urgently, the person simply forget to read TOS before creating account. in my case as I don't use VPN and I always put my real data and I don't have problems with KYC, I can do it whenever the casino wants me to do it so I don't read the TOS, but I need to start reading the TOS before creating an account

mirakal

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Quote from: Silberman on October 30, 2021, 03:41:23 PM

Quote from: mak013 on October 29, 2021, 03:07:33 AM

Quote from: khaled0111 on October 28, 2021, 07:59:38 PM

Quote from: mak013 on October 28, 2021, 02:42:02 AM

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

As per Stake's ToS, OP is within his right to make a withdrawal request even if he is self excluded. Self exclusion is meant to help gamblers with their gambling problems by preventing them from placing bets. But it doesn't give the casino the right to confiscate your money.
OP did contact their customer support but they denied his request, obviously because of their ignorance of their own terms! So what should he wait for?
Anyway, I suppose his case was resolved since he hasn't been active here for days.

Sorry, i was wrong. In such dispute i`ve forgot about the beginning. I read the first post again and see that OP made his steps to decide a problem. He just could to make this post in the Stake thread or pm to Stake official member may be.
But i think the problem is solved if we don`t see him for days.

We all make some mistakes by misreading a piece of information so that is just natural, probably the OP created this thread for the very same reason he could not wait for his self-exclusion to end, he is simply an impatient person and he wanted the opinion of the community about the subject, even if it was clear that it was more simple to resolve this through the appropriate channels that Stake has prepared for these kind of eventualities.

That's right, he would not be able to get sympathy from the community as the rules were very clear and stake as a company cannot make an exemption to violate their rules just because one of their clients' asked for it or think that it's unjust. This thread teaches gamblers to read the rules before clicking, and I hope gamblers read this thread so they are aware of the self-exclusion rules.

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Quote from: mak013 on October 29, 2021, 03:07:33 AM

Quote from: khaled0111 on October 28, 2021, 07:59:38 PM

Quote from: mak013 on October 28, 2021, 02:42:02 AM

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

As per Stake's ToS, OP is within his right to make a withdrawal request even if he is self excluded. Self exclusion is meant to help gamblers with their gambling problems by preventing them from placing bets. But it doesn't give the casino the right to confiscate your money.
OP did contact their customer support but they denied his request, obviously because of their ignorance of their own terms! So what should he wait for?
Anyway, I suppose his case was resolved since he hasn't been active here for days.

Sorry, i was wrong. In such dispute i`ve forgot about the beginning. I read the first post again and see that OP made his steps to decide a problem. He just could to make this post in the Stake thread or pm to Stake official member may be.
But i think the problem is solved if we don`t see him for days.

Not everyone knows everything, if you don't know anything just ask that is why the forum is here and even stake appointment representative to handle such things such like every other platforms. When you are frustrated seeking guidance about what to do is a wise choice than doing everything on their own.

Silberman

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Quote from: mak013 on October 29, 2021, 03:07:33 AM

Quote from: khaled0111 on October 28, 2021, 07:59:38 PM

Quote from: mak013 on October 28, 2021, 02:42:02 AM

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

As per Stake's ToS, OP is within his right to make a withdrawal request even if he is self excluded. Self exclusion is meant to help gamblers with their gambling problems by preventing them from placing bets. But it doesn't give the casino the right to confiscate your money.
OP did contact their customer support but they denied his request, obviously because of their ignorance of their own terms! So what should he wait for?
Anyway, I suppose his case was resolved since he hasn't been active here for days.

Sorry, i was wrong. In such dispute i`ve forgot about the beginning. I read the first post again and see that OP made his steps to decide a problem. He just could to make this post in the Stake thread or pm to Stake official member may be.
But i think the problem is solved if we don`t see him for days.

We all make some mistakes by misreading a piece of information so that is just natural, probably the OP created this thread for the very same reason he could not wait for his self-exclusion to end, he is simply an impatient person and he wanted the opinion of the community about the subject, even if it was clear that it was more simple to resolve this through the appropriate channels that Stake has prepared for these kind of eventualities.

Saint-loup

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Quote from: mak013 on October 28, 2021, 02:42:02 AM

Quote from: Silberman on October 27, 2021, 04:00:38 PM

Quote from: mak013 on October 27, 2021, 03:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

The example you are giving does not really match the situation of the OP, in the case of a bet that can be proven to be completely fair then there is nothing to do and we must accept the outcome, in this case he did not lost his capital he just lost access to it due to the self-exclusion rules at Stake, one easy way to deal with this will be to simply wait until the self-exclusion ended, but it seems the OP did not wanted that so the other option is to contact the customer service at stake and ask for a manual withdrawal.

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

And? What would be wrong with that? It's the gambling section here, it should be dedicated to real gambler questions and issues, and not to bounty posters. As khaled0111 said this feature is intended to help customers to protect their funds, then it would be dishonest and hypocritical to confiscate them because the customer had just forgot something before requesting his self-exclusion.

mak013

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Quote from: khaled0111 on October 28, 2021, 07:59:38 PM

Quote from: mak013 on October 28, 2021, 02:42:02 AM

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

As per Stake's ToS, OP is within his right to make a withdrawal request even if he is self excluded. Self exclusion is meant to help gamblers with their gambling problems by preventing them from placing bets. But it doesn't give the casino the right to confiscate your money.
OP did contact their customer support but they denied his request, obviously because of their ignorance of their own terms! So what should he wait for?
Anyway, I suppose his case was resolved since he hasn't been active here for days.

Sorry, i was wrong. In such dispute i`ve forgot about the beginning. I read the first post again and see that OP made his steps to decide a problem. He just could to make this post in the Stake thread or pm to Stake official member may be.
But i think the problem is solved if we don`t see him for days.

khaled0111

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Quote from: mak013 on October 28, 2021, 02:42:02 AM

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

As per Stake's ToS, OP is within his rights to make a withdrawal request even if he is self excluded. Self exclusion is meant to help gamblers with their gambling problems by preventing them from placing bets. But it doesn't give the casino the right to confiscate your money.
OP did contact their customer support but they denied his request, obviously because of their ignorance of their own terms! So what should he wait for?
Anyway, I suppose his case was resolved since he hasn't been active here for days.

Natalim

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Quote from: mak013 on October 27, 2021, 02:07:16 PM

Quote from: Natalim on October 27, 2021, 08:03:50 AM

Quote from: mak013 on October 27, 2021, 03:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

Your example is wrong, the topic is about Self exclusion, a feature from a gambling site where you can lock your account and when it's lock you cannot access your balance, OP made a mistake by forgetting that he still has a balance, so he is now complaining that he should be allowed to withdraw even if the account is under self-exclusion.

Why it is wrong? Why Stake have to change their regulations for his mistake? I think they had some reasons to include this point when they elaborated the terms and conditions. And OP asks to make an exception for him. And he does it on the board, not in private messages, not e-mail. Why is it so?

You are talking about a bet as an example, once you place your bet, you cannot undo it (unless there's a cashout feature if you know what I mean).

It's not that stake takes his money, the money is still in his account but since the account is under self-exclusion, he cannot touch or withdraw the money until the self-exclusion period expired. That's what I'm trying to say.

mak013

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Quote from: Silberman on October 27, 2021, 04:00:38 PM

Quote from: mak013 on October 27, 2021, 03:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

The example you are giving does not really match the situation of the OP, in the case of a bet that can be proven to be completely fair then there is nothing to do and we must accept the outcome, in this case he did not lost his capital he just lost access to it due to the self-exclusion rules at Stake, one easy way to deal with this will be to simply wait until the self-exclusion ended, but it seems the OP did not wanted that so the other option is to contact the customer service at stake and ask for a manual withdrawal.

And why he decided to create this thread? Why he doesn`t want just to wait or to contact with the support privately? I don`t see any reason for Stake to help OP in any way. May be my example is rough enough but the main idea is true. If Stake will help to one thread - next user will not wait but will create a new same thread.

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Quote from: davis196 on October 22, 2021, 07:03:10 AM

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
[...]
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.

Probably, yes, coz funds will be disabled on that account after enabling this feature which is kinda security of user's gambling habit, if you want to stop gambling either temporarily or permanent. Withdrawals/deposits are also prohibited by this time of self-exclusion no until its done(if temporary).

By this time op should have the answers from their CS, and by the looks of it, it's solved already coz if not, probably op still posting here complaining.

Silberman

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Quote from: mak013 on October 27, 2021, 03:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

The example you are giving does not really match the situation of the OP, in the case of a bet that can be proven to be completely fair then there is nothing to do and we must accept the outcome, in this case he did not lost his capital he just lost access to it due to the self-exclusion rules at Stake, one easy way to deal with this will be to simply wait until the self-exclusion ended, but it seems the OP did not wanted that so the other option is to contact the customer service at stake and ask for a manual withdrawal.

worldofcoins

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Quote from: Natalim on October 27, 2021, 08:03:50 AM

Quote from: mak013 on October 27, 2021, 03:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

Your example is wrong, the topic is about Self exclusion, a feature from a gambling site where you can lock your account and when it's lock you cannot access your balance, OP made a mistake by forgetting that he still has a balance, so he is now complaining that he should be allowed to withdraw even if the account is under self-exclusion.

I was watching some people talking about getting banned on Sports betting due to arbitrage related issues.
They all mentioned that at some point sports betting websites will rate limit or block/ban the user who's making a lot of profit from them.

Now another thing is Stake is using 3rd party bookie and i've noticed that when i placed a sports bet on the "not-mentioned" website then the match on which i placed the bet on "not-mentioned" makes the match disappear from stakes and i when i canceled the bet I could see that match.

This problem however doesn't occur when I access these two websites using tor.

mak013

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Quote from: Natalim on October 27, 2021, 08:03:50 AM

Quote from: mak013 on October 27, 2021, 03:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

Your example is wrong, the topic is about Self exclusion, a feature from a gambling site where you can lock your account and when it's lock you cannot access your balance, OP made a mistake by forgetting that he still has a balance, so he is now complaining that he should be allowed to withdraw even if the account is under self-exclusion.

Why it is wrong? Why Stake have to change their regulations for his mistake? I think they had some reasons to include this point when they elaborated the terms and conditions. And OP asks to make an exception for him. And he does it on the board, not in private messages, not e-mail. Why is it so?

Natalim

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Quote from: mak013 on October 27, 2021, 03:42:07 AM

As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

Your example is wrong, the topic is about Self exclusion, a feature from a gambling site where you can lock your account and when it's lock you cannot access your balance, OP made a mistake by forgetting that he still has a balance, so he is now complaining that he should be allowed to withdraw even if the account is under self-exclusion.

mak013

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As i see it was the OP mistake. I don`t understand why Stake have to return his balance? The next step will "i made wrong bet, give me my money back"? There are rules, OP accepted with these rules, no problem. If Stake will say "ok, let do as he wants" - tomorrow it will be 10-20-100 OP telling the same and "you did it once, why don`t you want to do it again?"

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Quote from: smyslov on October 25, 2021, 02:58:29 AM

Quote from: davis196 on October 22, 2021, 07:03:10 AM

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

Obviously, he is not aware of the rule, it's an honest mistake he doesn't know the consequence the lesson here is players must make sure to study the functions of the gambling site they are playing, you cannot put the blame on the site you are playing because of your carelessness,
even if OP is not posting here for an update this is a good reference when it comes to self-exclusion.

Actually, he was aware of the rules, the problem is he forgot that he still has a balance on the vault, he said "in theory, it's allowed", but the site said no because it's already in the rules and theory does not apply here when the rules are clear before you sign up on something.

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Quote from: davis196 on October 22, 2021, 07:03:10 AM

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

Obviously, he is not aware of the rule, it's an honest mistake he doesn't know the consequence the lesson here is players must make sure to study the functions of the gambling site they are playing, you cannot put the blame on the site you are playing because of your carelessness,
even if OP is not posting here for an update this is a good reference when it comes to self-exclusion.

Saint-loup

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Quote from: Silberman on October 21, 2021, 02:44:17 PM

It has been 5 days since the OP logged into his account and we do not have an answer about what happened, this is very common when things get resolved and the only reason for creating an account on this site and interact with us is taken away, then the OP never returns to tell us how things evolved, I suppose it was positive as this was a clear case, he just forgot some of his money on his account and he wanted it back, still it would be nice to actually know for sure this was the case.

I agree with you, it's sad to see people not coming back when their issue had been resolved. Not only to thank users who brought their helps but more importantly to update their cases and to explain how they've finally managed to solve their problem. In addition it can freely hurt the reputation of the platform involved.

Topic: [SOLVED] Self excluded from Stake - but cannot make withdrawal. (Read 501 times)