[SOLVED] Self excluded from Stake - but cannot make withdrawal. - page 2.

Silberman

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Quote from: davis196 on October 22, 2021, 07:03:10 AM

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

If people only gamble occasionally then it makes more sense they forget they have some money available on their accounts, even then in most casinos it is very obvious that you still have some balance in your account as that number is displayed very prominently so you can know if you can keep gambling or not, so it is obvious this was a mistake by the OP, unfortunately this seems one of the cases in which we will never find out how all ended as I doubt the OP will come back and update us about what happened.

Finestream

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Quote from: davis196 on October 22, 2021, 07:03:10 AM

What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

Your question has been answered in the above post, but for your convenience, let me put the rules for self-exclusion.

https://stake.com/policies/self-exclusion

Some gamblers even though they are gambling for years already are not aware, even me, lol. I'm aware of self-exclusion but I'm not aware that stake has this feature.

Slow death

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Quote from: davis196 on October 22, 2021, 07:03:10 AM

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?

OP said that when he self-excluded he forgot he had funds in his stake.com account, well I think it's a little tricky for someone to self-exclude and forget that he has funds in his account, normally few people forget money, if there is anything in which people hardly forget and money. I imagine that the OP might not have used the stake in a while and for that reason it would be easier for him to forget that he had funds in his account.

Quote from: davis196 on October 22, 2021, 07:03:10 AM

I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.

well the community is trying to help

Quote from: davis196 on October 22, 2021, 07:03:10 AM

What does account self-exclusion mean?Is it the same as deactivating or deleting your account.

yes, when the account owner decided by himself to delete the account, i think that's it

Maasdamer

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Quote from: davis196 on October 22, 2021, 07:03:10 AM

I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

"I just forgot that I had BTC in Vault before I closed the account. No, this is not from bonuses or promotions. This is an amount that I myself have put into Vault."

davis196

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I don't understand why OP self-excluded his account while having Bitcoins in that account?
Is this done by mistake?
I also don't understand why this thread is still active,since OP hasn't responded with an update about his problem.
What does account self-exclusion mean?Is it the same as deactivating or deleting your account.
I have used Stake.com 3 years ago and I don't remember anything about account self-exclusion.

AicecreaME

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Quote from: mrbond045 on October 16, 2021, 09:41:37 AM

Hi, I have self excluded my account on stake.com.

I would like to make withdrawal, but get this error "You are not allowed to do that".

The amount is 0.00615500 BTC

In theory, it should be allowed to make withdrawal even if you are self-excluded by having support do it manually for you. Or am I wrong?

I have contacted support and they believe that it is not possible to make withdrawals Huh

Should I just leave the amount there and do nothing?

I hope someone from Stake support reads this.

There must be a solution?

According to their policy, you cannot withdraw any of your funds the moment you put your account into self-exclusion. You should have read their policies first before you made a move. Otherwise, you'll get trouble such as this one. You could have avoided this since this was clearly written in their guidelines.

But instead of playing the blame-game, I suggest you email them about your complaint to see what their representatives can do for your account. It's still much better to seek help and advice on the platform itself where you had a problem with, so that they can reach out to you and solve the issue at hand.

If you have the time, please update us what happened. This can be a future reference for those who will have the same situation happen to them (but i hope there would be none).

bittraffic

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Quote from: DoublerHunter on October 21, 2021, 05:21:02 PM

Quote from: worldofcoins on October 21, 2021, 05:11:36 PM

Another case for Stake, guess there are too many gambling websites these days getting these accusations, For stake, it's the 2nd one I've seen first one was regarding someone whose Sports Bet they Void and he didn't get the full amount of winning even though he pressed the button.

In your case, it's related to withdrawal and I don't think they're going to risk their reputation for a small amount of 0.006 so you'll get your withdrawal unless you've broken a rule in their T&C.

^ I that amount? I don't think Stake will let ruin their reputation just because of that amount. I know Stake.com for how many years because I have also an account there that is rarely open but when I was in my session for gambling, I don't have encountered that experience. But yes, we need to hear the side of the Stake and what is the reason behind the allegation, and also if this user has been violated the TOS which is more important than anything else.
Op try to wait first for a while.

I doubt for such amount stake.com will run. It's not worth it. But i think i have seen a similar thread like this accusing stake casino as well. But OP probably got it and doesn't have time to return here to reply he got it back.

But why do the self-exclusion? If he wants to stop gambling then get your coins out so you won't have to worry behind your mind whether someone will log in and bet all your 0.06 BTC or withdraw it for you.

DoublerHunter

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Quote from: worldofcoins on October 21, 2021, 05:11:36 PM

Another case for Stake, guess there are too many gambling websites these days getting these accusations, For stake, it's the 2nd one I've seen first one was regarding someone whose Sports Bet they Void and he didn't get the full amount of winning even though he pressed the button.

In your case, it's related to withdrawal and I don't think they're going to risk their reputation for a small amount of 0.006 so you'll get your withdrawal unless you've broken a rule in their T&C.

^ I that amount? I don't think Stake will let ruin their reputation just because of that amount. I know Stake.com for how many years because I have also an account there that is rarely open but when I was in my session for gambling, I don't have encountered that experience. But yes, we need to hear the side of the Stake and what is the reason behind the allegation, and also if this user has been violated the TOS which is more important than anything else.
Op try to wait first for a while.

worldofcoins

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Another case for Stake, guess there are too many gambling websites these days getting these accusations, For stake, it's the 2nd one I've seen first one was regarding someone whose Sports Bet they Void and he didn't get the full amount of winning even though he pressed the button.

In your case, it's related to withdrawal and I don't think they're going to risk their reputation for a small amount of 0.006 so you'll get your withdrawal unless you've broken a rule in their T&C.

Silberman

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It has been 5 days since the OP logged into his account and we do not have an answer about what happened, this is very common when things get resolved and the only reason for creating an account on this site and interact with us is taken away, then the OP never returns to tell us how things evolved, I suppose it was positive as this was a clear case, he just forgot some of his money on his account and he wanted it back, still it would be nice to actually know for sure this was the case.

bonjouros

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You can contact them through their email or post them on their ANN thread. I'm sure that they will give it back to you just like what one user said here I think it will be done manually so you really need to contact them to help you out with your withdrawal.

traderethereum

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Quote from: mrbond045 on October 16, 2021, 11:08:09 AM

Quote from: acroman08 on October 16, 2021, 10:10:35 AM

you should post this on their ANN thread. stunna(their forum representative) might be able to help you with your case.

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

I have now sent a complaint to [email protected]. I agree that it should be possible to request a withdrawal.

I will update this thread as soon as I receive a response from the complaint.

If you do not do suspicious or illegal things like breaking their TOS, you should not worry and it is better to wait for their reply.
While you are waiting for their reply, you can ask about your problem in their ANN like what @acroman08 said.
Maybe after you get a reply from them, you can tell us here so we know what is happen with your account and why you can not withdraw the money.
Hopefully, your case will solve without giving a problem to you.

Kakmakr

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Is this self exclusion permanent or just temporary?

A lot of casinos give you the self exclusion option, based on your requirements. So you tell them for how long you want to be self excluded. (Some people just need a break to get back on their feet and out of debt)

I agree with some of the other posters... even if you self exclude your account, you still need to have access to the money that was in the account. (The account is still there, but the gambling features was just disabled)

There must be some "system" problem that occur, after you self excluded... that are causing them not to have the ability to access your account. Huh

Saint-loup

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Quote from: mrbond045 on October 16, 2021, 01:11:01 PM

Quote from: Mahdirakib on October 16, 2021, 01:01:37 PM

Quote from: acroman08 on October 16, 2021, 10:10:35 AM

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

Don't you think the rules are a bit complicated? The first part means that he can receive his funds manually while he will go through the self-exclusion process. And the second part means that he won't be able to receive his funds during self-exclusion period. OP said he has self excluded his account. So he is in the second situation now. But I'm wondering why he hasn't withdrawn his account balance before requesting the self-exclusion.

@mrbond045, have you received the amount from any bonuses or promotions? I am interested to know that how it will be handled.

I just forgot that I had BTC in Vault before I closed the account. No, this is not from bonuses or promotions. This is an amount that I myself have put into Vault.

I can log in, but I can not do anything on the site. Can only see the balance and the usual. I get an error message if I try to make a withdrawal for example. But I was told by support that I should send an email to complaints.

I would also add that I had to close the account without thinking about anything else because I was at risk of losing even more.

If you think you were "at risk of losing even more" as you said it can mean you have some problems with addiction and self-control gambling. Then it may be a good think to lock your funds during several months at least to prevent you to gamble it with another account or elsewhere.

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Quote from: Haunebu on October 18, 2021, 03:34:52 PM

This is definitely an odd case. I don't understand why support stated that you cannot withdraw your funds. Personally, I know people who self-excluded themselves and had zero issues accessing their funds on popular sites like Stake.

It is possible that you contacted a customer support agent who had little knowledge about self-exclusion and any rules related to it which is why I advise trying to contact them again and again until your problem gets solved op.

You could also continue trying to contact their representatives on this forum though this is the slower route when compared to contacting customer support on their site.

I think these are the rules that would answer the concern of OP.

Quote

You are not permitted to leave any balance in your account during a self-exclusion time period. You will not be able to access your account to withdraw any funds during your requested self-exclusion.

https://stake.com/policies/self-exclusion

Therefore you should have no funds in your account once you go for the self-exclusion, so it's a bit confusing why OP cannot withdraw his balance. Maybe contacting them directly will solve the problem or posting on the ANN thread as there might be some gamblers who experience the same so we can also hear their side and the steps they make to solve their problem.

Haunebu

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This is definitely an odd case. I don't understand why support stated that you cannot withdraw your funds. Personally, I know people who self-excluded themselves and had zero issues accessing their funds on popular sites like Stake.

It is possible that you contacted a customer support agent who had little knowledge about self-exclusion and any rules related to it which is why I advise trying to contact them again and again until your problem gets solved op.

You could also continue trying to contact their representatives on this forum though this is the slower route when compared to contacting customer support on their site.

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Quote from: mrbond045 on October 16, 2021, 09:41:37 AM

In theory, it should be allowed to make withdrawal even if you are self-excluded by having support do it manually for you. Or am I wrong?

I have contacted support and they believe that it is not possible to make withdrawals Huh

Should I just leave the amount there and do nothing?

If you self excluded then you should wait until the self excluded time expire to withdraw your fund. I think You are unable to withdraw the fund before the expiration of the self excluded time. So, you should not leave the amount you should just wait to withdraw the fund after expiration of the self excluded time.

Silberman

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Quote from: brassnuts on October 18, 2021, 09:02:46 AM

Quote from: mirakal on October 18, 2021, 08:56:55 AM

There's nothing you can do because you are guided by the rules when you apply for your account to get self- excluded.
It's written in the rules that you cannot touch your balance when you are under "self exclusion", so you made a mistake here, you should withdraw your balance first before you get your account self excluded.

read carefully again the rules
https://stake.com/policies/self-exclusion

There is no mistake here. I have seen many instances of self exclusion on many different sites in the industry. People more often than not, actually leave a balance when they self exclude. The money is sometimes automatically returned or you message the site and the process it manually.

To think that a self excluded player can never ever withdraw their balance after self excluding is absurd, albeit that they cannot actually instigate the withdrawal themselves.

You will get your money OP.

I think that what he means and what I understand as well by reading their rules is that before a period of self-exclusion players should get all their money out of the casino, because otherwise automatic withdrawals, the ones we all experiment while we play at the casino, are going to be disallowed, however in the case of someone like the OP that left some money in his account the right procedure is to contact support so a manual withdrawal is allowed, so I do not see anything here that goes against what it is directly stated on the rules and as such the OP will get his money eventually.

brassnuts

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Quote from: mirakal on October 18, 2021, 08:56:55 AM

There's nothing you can do because you are guided by the rules when you apply for your account to get self- excluded.
It's written in the rules that you cannot touch your balance when you are under "self exclusion", so you made a mistake here, you should withdraw your balance first before you get your account self excluded.

read carefully again the rules
https://stake.com/policies/self-exclusion

There is no mistake here. I have seen many instances of self exclusion on many different sites in the industry. People more often than not, actually leave a balance when they self exclude. The money is sometimes automatically returned or you message the site and the process it manually.

To think that a self excluded player can never ever withdraw their balance after self excluding is absurd, albeit that they cannot actually instigate the withdrawal themselves.

You will get your money OP.

mirakal

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There's nothing you can do because you are guided by the rules when you apply for your account to get self- excluded.
It's written in the rules that you cannot touch your balance when you are under "self exclusion", so you made a mistake here, you should withdraw your balance first before you get your account self excluded.

read carefully again the rules
https://stake.com/policies/self-exclusion

Topic: [SOLVED] Self excluded from Stake - but cannot make withdrawal. - page 2. (Read 501 times)