[SOLVED] Self excluded from Stake - but cannot make withdrawal. - page 3.

robelneo

legendary

Activity: 3416

Merit: 1225

Quote from: YOSHIE on October 17, 2021, 11:56:00 PM

I don't see you doing, the suggestion said by @acroman08, like the suggestion below.

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

you should post this on their ANN thread. stunna(their forum representative) might be able to help you with your case.

If you do in their thread @stunna, it's faster to respond to the problem you are currently facing, than create a new thread, maybe @stunna didn't get to see this thread.

Cases like this only they can solve, they have control in things like this, of course with the conditions they have set, I'm sure every gambling site has a way to solve problems that will arise from its participants in the future.

Stunna last log in here was five days ago

Quote

Name: Stunna Last Active: October 13, 2021, 06:30:36 AM

I also recommend that he pm Stunna he might log in anytime, and for reference also, I understand that you already sent an email to the official complaint address which is good hope you get your issue resolve and hopefully it's sooner so people will have no doubt on the reputation of Stake.com

YOSHIE

legendary

Activity: 2128

Merit: 1775

I don't see you doing, the suggestion said by @acroman08, like the suggestion below.

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

you should post this on their ANN thread. stunna(their forum representative) might be able to help you with your case.

If you do in their thread @stunna, it's faster to respond to the problem you are currently facing, than create a new thread, maybe @stunna didn't get to see this thread.

Cases like this only they can solve, they have control in things like this, of course with the conditions they have set, I'm sure every gambling site has a way to solve problems that will arise from its participants in the future.

Beparanf

hero member

Activity: 2954

Merit: 796

Quote from: Mahdirakib on October 16, 2021, 12:01:37 PM

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

Don't you think the rules are a bit complicated? The first part means that he can receive his funds manually while he will go through the self-exclusion process. And the second part means that he won't be able to receive his funds during self-exclusion period. OP said he has self excluded his account. So he is in the second situation now. But I'm wondering why he hasn't withdrawn his account balance before requesting the self-exclusion.

He just omitted some content of the policy that makes it looks complicated, Simply a user can't request to withdraw or access full function of the Casino once the temporary self-exclusion is already initiated until the time period for temporary self exclusion is over. But in case the user decided to permanently self exclude his account, All his balance including active bets will be send to the owners wallet before his account put in permanent closed.

If the OP above request for a temporary self exclusion, I think this answer already the question.

Quote from: Stake Policy

Requests made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service.

mrbond045

newbie

Activity: 4

Merit: 0

Quote from: Mahdirakib on October 16, 2021, 12:01:37 PM

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

Don't you think the rules are a bit complicated? The first part means that he can receive his funds manually while he will go through the self-exclusion process. And the second part means that he won't be able to receive his funds during self-exclusion period. OP said he has self excluded his account. So he is in the second situation now. But I'm wondering why he hasn't withdrawn his account balance before requesting the self-exclusion.

@mrbond045, have you received the amount from any bonuses or promotions? I am interested to know that how it will be handled.

I just forgot that I had BTC in Vault before I closed the account. No, this is not from bonuses or promotions. This is an amount that I myself have put into Vault.

I can log in, but I can not do anything on the site. Can only see the balance and the usual. I get an error message if I try to make a withdrawal for example. But I was told by support that I should send an email to complaints.

I would also add that I had to close the account without thinking about anything else because I was at risk of losing even more.

Mahdirakib

legendary

Activity: 1946

Merit: 1026

In Search of Incredible

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

Don't you think the rules are a bit complicated? The first part means that he can receive his funds manually while he will go through the self-exclusion process. And the second part means that he won't be able to receive his funds during self-exclusion period. OP said he has self excluded his account. So he is in the second situation now. But I'm wondering why he hasn't withdrawn his account balance before requesting the self-exclusion.

@mrbond045, have you received the amount from any bonuses or promotions? I am interested to know that how it will be handled.

Tessnik

member

Activity: 336

Merit: 16

On rear occasion, you will have your withdrawal process manually by support but that is possible only if you open the withdrawal ticket before your account exclusion tickets.
But if that you already request your account to be closed before trying to withdraw, you get your account close and may not be able to withdraw from it.

mrbond045

newbie

Activity: 4

Merit: 0

Quote from: acroman08 on October 16, 2021, 09:10:35 AM

you should post this on their ANN thread. stunna(their forum representative) might be able to help you with your case.

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

I have now sent a complaint to [email protected]. I agree that it should be possible to request a withdrawal.

I will update this thread as soon as I receive a response from the complaint.

acroman08

legendary

Activity: 2436

Merit: 1104

you should post this on their ANN thread. stunna(their forum representative) might be able to help you with your case.

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.

mrbond045

newbie

Activity: 4

Merit: 0

Hi, I have self excluded my account on stake.com.

I would like to make withdrawal, but get this error "You are not allowed to do that".

The amount is 0.00615500 BTC

In theory, it should be allowed to make withdrawal even if you are self-excluded by having support do it manually for you. Or am I wrong?

I have contacted support and they believe that it is not possible to make withdrawals Huh

Should I just leave the amount there and do nothing?

I hope someone from Stake support reads this.

There must be a solution?

Topic: [SOLVED] Self excluded from Stake - but cannot make withdrawal. - page 3. (Read 519 times)