Most service I know of wouldn't even have bothered.
But they have no alternative choice too as bestchange delisted the service of uniochange as well as okaychanger would do the same. And as they have mistake too they took the decision to pay 50% which is good both for the customer as well as uniochange. 
Topic: [Solved] UnioChange exchanger is scam!! (Read 446 times)
It's good to know that both parties came to a common understanding and the issue was resolved. As a result of this incident, I do hope that both sides learnt a lesson from the mistakes they made and this sort of thing never happens again.
Kudos to UnioChange for paying up part of the money. Most service I know of wouldn't even have bothered.
Kudos to UnioChange for paying up part of the money. Most service I know of wouldn't even have bothered.
@OP, We heard from both sides. I believe UnioChange doing their business unprofessionally but also you did some mistakes. Look like you provided all the info to a scammer and he took advantage of it. You shouldn't contact them via Telegram search. Use Telegram "handle" what they mentioned on their official website. Or you should be on email as you started with the email.
This case becomes a bit lose/lose situation. If they pay you they will lose that full amount. but if they do not. you will lose that full amount.
It would be good if The UnioChange Paid at least 50% of it since they also managed it unprofessionally and they have mistakes. Also, OP should sacrifice your 50% because you did some mistakes.
That's just my personal opinion, not any Suggestion.
Problem solved. This is what I've suggested to you guys. Glad to hear that you guys took that a consideration.
Thank you for your time 50% of the amount was refunded as agreed screenshot attached
https://ibb.co/gF3pF0R
I want to inform the community that the case has been settled while both party took 50% loss. As both party made mistake from their side though the main mistake done by the uniochange as they had contact on site as well as on email but considered the discussion somewhere else (Telegram I guess). They could verify that before sending the payment. I think it is a good lesson for them. Same type of mistake done by sariful as sariful did not verified the telegram id is of uniochange or a scammer.https://ibb.co/gF3pF0R
Anyway, uniochange please consider my suggestion:
1. Never send any payment base on telegram communication it will be best if you can add live chat on your site and stop telegram communication.
2. Never send payment to the sender or the ordered wallet. If the sender is crypto then verify the refund wallet over email.
3. You mentioned 24/7 service but base on the feedback it seems manual. So, mention it is manual or provide auto service.
4. If your service are offline then mention that your service if offline.
5. If you cant perform the transaction for network issue or something else then refund by the same method by which order placed and do it as soon as possible.
I am changing the title as solved. But will lock the thread latter as you or someone may provide their opinion.
We and the client have agreed that each of the parties will lose 50% of the total amount, which is $1350 Thus, we will return the amount of $ 675 to the customer's account in perfectmoney on the account through which he made the payment
We are aware about it, now would you like to send the payment as you have stated and also provide proof of evidence of the sending the payment. We are waiting to see that you have sent the payment upon your agreement. Wish good luck all of you and thanks both of you for come on an agreement.https://ibb.co/gF3pF0R
We and the client have agreed that each of the parties will lose 50% of the total amount, which is $1350 Thus, we will return the amount of $ 675 to the customer's account in perfectmoney on the account through which he made the payment
We are aware about it, now would you like to send the payment as you have stated and also provide proof of evidence of the sending the payment. We are waiting to see that you have sent the payment upon your agreement. Wish good luck all of you and thanks both of you for come on an agreement. We are glad that the parties have reached a consensus.
We find the decision to be fair and ask the exchanger to follow the previously agreed upon action plan.
As a result, we ask both the exchanger and the OP to write here, on bitcointalk.org, about the final solution of the issue.
.
We and the client have agreed that each of the parties will lose 50% of the total amount, which is $1350 Thus, we will return the amount of $ 675 to the customer's account in perfectmoney on the account through which he made the payment We find the decision to be fair and ask the exchanger to follow the previously agreed upon action plan.
As a result, we ask both the exchanger and the OP to write here, on bitcointalk.org, about the final solution of the issue.
.
We are glad that the parties have reached a consensus.
We find the decision to be fair and ask the exchanger to follow the previously agreed upon action plan.
As a result, we ask both the exchanger and the OP to write here, on bitcointalk.org, about the final solution of the issue.
.
We find the decision to be fair and ask the exchanger to follow the previously agreed upon action plan.
As a result, we ask both the exchanger and the OP to write here, on bitcointalk.org, about the final solution of the issue.
.
We announce that the situation with the client soon will be resolved. Considering the fact the situation was difficult enough, it cost us a lot.
Still, to make both ends meet, we're asking BestChange.com to confirm that the situation would be resolved as all the parts finally came to a mutual conclusion
Once you and sariful will confirm the refund or completion of the order either full or as both of you come to an agreement, I will close this scam accusation and also will remove the complain from bestchange. But the payment or refund should be done which was stated at the time of order. Also, it will be better if you let the community know about your agreement. Still, to make both ends meet, we're asking BestChange.com to confirm that the situation would be resolved as all the parts finally came to a mutual conclusion
We announce that the situation with the client soon will be resolved. Considering the fact the situation was difficult enough, it cost us a lot.
Still, to make both ends meet, we're asking BestChange.com to confirm that the situation would be resolved as all the parts finally came to a mutual conclusion
Still, to make both ends meet, we're asking BestChange.com to confirm that the situation would be resolved as all the parts finally came to a mutual conclusion
I see that you are repeating the questions again and insisting on evading the real problem, which is that you gave all your request information on our website to the fraudster and carried out his instructions that he asked of you and your words prove that and the screenshots that you attached prove that and with all this you say we are the fraudsters even though we have completed all your requests This proves that we are not what you say
I am/have to repeat the question as you are trying to avoid my answer. Lets explain again:First email:
Subject:
Code:
Prayer for complete transaction
Body:Quote
I have sent you 1350.00 Perfect Money USD to exchange dogecoin. I have submitted this order for about 3.00 hours ago, but this transaction is not completed yet. If this transaction is not possible then refund this Perfect Money into this-U14597285 account. Please help me for this.
Reply from you:Quote
Your order will complete soon as possible
Second Email:
Subject:
Code:
Prayer for complete transaction.
Body:Quote
I have sent you 1350 Perfect Money yesterday to exchange Dogecoin this transaction is not complete yet. Your website shows transaction complete, but there is no dogecoin credited in my account. Please help me.
Reply from you:Quote
It will arrive delay because doge coin network busy
Third Email:
Subject:
Code:
Prayer for cancel order and refund Perfect Money.
Body: Quote
I have sent you 1350 Perfect Money yesterday to exchange Dogecoin. This transaction is not completed yet. It is very matter of sorrow. Please cancel order and refund me Perfect Money. My perfect Money account- U14597285.
You have not replied of it.Fourth Email:
Subject:
Code:
Prayer for complete transaction or refund Perfect Money.
Body:Quote
I have sent you 1350 Perfect Money to exchange dogecoin 2 days ago. This transaction is not complete yet. As this transaction is not possible at this moment please refund me 1350 Perfect Money. My perfect money account-U14597285.
Reply from you:Quote
You have account at binance?
Fifth Email:
Subject:
Code:
Prayer for complete transaction or refund Perfect Money.
Body:Quote
Sir, I have sent you 1350 Perfect Money to exchange Dogecoin 3 days ago. This transaction is not completed yet. I have sent massage or call many times but you did not response. I request you please complete my transaction or refund me 1350 Perfect Money.
Reply from you:Quote
Thank you for your mail.
Hello dear customer, please note that your money is saved, so there is no need to worry about the delay. It is a technical problem.at the dogecoin network and this is not in our hands, so I ask you to wait and there is no need to worry, everything is fine
Hello dear customer, please note that your money is saved, so there is no need to worry about the delay. It is a technical problem.at the dogecoin network and this is not in our hands, so I ask you to wait and there is no need to worry, everything is fine
Sixth Email:
Subject:
Code:
Prayer for help to complete transaction.
Body:Quote
Sir, I have sent 1350 Perfect Money to exchange Dogecoin 3 days ago to Uniochange. But this site is not completed this transaction yet. I have sent them massage or call many times they says 'wait answer please'. Please help me for this matter.
My order id-19187.
[email protected]
You have no reply of it.My order id-19187.
[email protected]
Seventh email:
Subject:
Code:
Sending code
Body:Quote
0x4c15B9B6E6177f20E745254758ed84b3e33a447E
And you have no reply of it.According to these emails a non sense person will also be able to understand there is no reason/chance to send ethereum or any erc20 token to this wallet.
As I told before, BestChange Should talk with both sides and come up with a solution. Why I am expecting a solution from The BestChange? Because They Provide service, They earn money. They have to take liability if the user got scammed by their partner exchanger. The UnioChange working with The BestChange for a long time. And They are aware of their unprofessional business.
You could tell me that, How can they know that UnioChange Will do business unprofessionally? Do you think this is UnioChange's First case? Nope. Not at all. They have had more cases before. Where was The BestChange team that time? Why do they do the investigation now? Why they didn't investigate before when the First Scam accusations were raised against The UnioChange?
Don't you think The BestChange team is liable for this? I didn't ask them to pay users. I asked them to talk with both sides and come up with a solution. Delist The UnioChange From their site is not going to help OP.
Here is another case. it was in 2020.
Are you going to say by the time they came to a decision to delist, they never communicated to either parties?You could tell me that, How can they know that UnioChange Will do business unprofessionally? Do you think this is UnioChange's First case? Nope. Not at all. They have had more cases before. Where was The BestChange team that time? Why do they do the investigation now? Why they didn't investigate before when the First Scam accusations were raised against The UnioChange?
Don't you think The BestChange team is liable for this? I didn't ask them to pay users. I asked them to talk with both sides and come up with a solution. Delist The UnioChange From their site is not going to help OP.
Here is another case. it was in 2020.
OK read again the OP - https://bitcointalksearch.org/topic/m.58492581. Look through the screenshots too and tell me if Bestchange didn't do anything to mediate the dispute.
welcome First, if we are frauds, why did we complete your previous requests? -
1. By asking you what your id is on telegram or through your website
2. We have already not sent you any message to you via Telegram, but you are the one who sent a message to the fraudster and what proves this is a screenshot that you sent to us via WhatsApp and you did not put it here, but let us put it for you: https://ibb.co/R6TKGZq
3. Because the e-mail on our site to receive customer inquiries
4. Because the scammer that you gave him all your information as shown in the previous screenshot has included it for us and told us to send me eth via this address and we did not do this to protect your money but we asked him to send this eth address to our email from the email in your order... Indeed, you implemented the fraudster's instructions and sent an eth address to our email
5. Because we have already processed the request and the doge coin wallet became under maintenance during the transfer and the currency was not sent to you and we proved this to you via a screenshot
6. Because at this time dogecoin wallet (binance) under maintenance
7. Because your order was purchased through the platform, and you could not wait to get your money back
8. Because you gave all your information to the fraudster, who spoke on your behalf, and how can we ask you to make a new order and you have already paid
If you have not contacted over the telegram then how you understood the wallet address is of ethereum or any other erc20 wallet? If you are not scammer then why the provided email and email on your site is different? How many days latter you sent the eth to the (scammer though we think that is ok you), you did that several days latter, and on those days you could refund the perfect money. As you could not deliver dogecoin why you had taken too long time for the refund and on that too many days why you could not tell to place the re-order on your site? All the questions answer is you knew everything and you know the way how to make scam.1. By asking you what your id is on telegram or through your website
2. We have already not sent you any message to you via Telegram, but you are the one who sent a message to the fraudster and what proves this is a screenshot that you sent to us via WhatsApp and you did not put it here, but let us put it for you: https://ibb.co/R6TKGZq
3. Because the e-mail on our site to receive customer inquiries
4. Because the scammer that you gave him all your information as shown in the previous screenshot has included it for us and told us to send me eth via this address and we did not do this to protect your money but we asked him to send this eth address to our email from the email in your order... Indeed, you implemented the fraudster's instructions and sent an eth address to our email
5. Because we have already processed the request and the doge coin wallet became under maintenance during the transfer and the currency was not sent to you and we proved this to you via a screenshot
6. Because at this time dogecoin wallet (binance) under maintenance
7. Because your order was purchased through the platform, and you could not wait to get your money back
8. Because you gave all your information to the fraudster, who spoke on your behalf, and how can we ask you to make a new order and you have already paid
I see that you are repeating the questions again and insisting on evading the real problem, which is that you gave all your request information on our website to the fraudster and carried out his instructions that he asked of you and your words prove that and the screenshots that you attached prove that and with all this you say we are the fraudsters even though we have completed all your requests This proves that we are not what you say
welcome First, if we are frauds, why did we complete your previous requests? -
1. By asking you what your id is on telegram or through your website
2. We have already not sent you any message to you via Telegram, but you are the one who sent a message to the fraudster and what proves this is a screenshot that you sent to us via WhatsApp and you did not put it here, but let us put it for you: https://ibb.co/R6TKGZq
3. Because the e-mail on our site to receive customer inquiries
4. Because the scammer that you gave him all your information as shown in the previous screenshot has included it for us and told us to send me eth via this address and we did not do this to protect your money but we asked him to send this eth address to our email from the email in your order... Indeed, you implemented the fraudster's instructions and sent an eth address to our email
5. Because we have already processed the request and the doge coin wallet became under maintenance during the transfer and the currency was not sent to you and we proved this to you via a screenshot
6. Because at this time dogecoin wallet (binance) under maintenance
7. Because your order was purchased through the platform, and you could not wait to get your money back
8. Because you gave all your information to the fraudster, who spoke on your behalf, and how can we ask you to make a new order and you have already paid
If you have not contacted over the telegram then how you understood the wallet address is of ethereum or any other erc20 wallet? If you are not scammer then why the provided email and email on your site is different? How many days latter you sent the eth to the (scammer though we think that is ok you), you did that several days latter, and on those days you could refund the perfect money. As you could not deliver dogecoin why you had taken too long time for the refund and on that too many days why you could not tell to place the re-order on your site? All the questions answer is you knew everything and you know the way how to make scam. 1. By asking you what your id is on telegram or through your website
2. We have already not sent you any message to you via Telegram, but you are the one who sent a message to the fraudster and what proves this is a screenshot that you sent to us via WhatsApp and you did not put it here, but let us put it for you: https://ibb.co/R6TKGZq
3. Because the e-mail on our site to receive customer inquiries
4. Because the scammer that you gave him all your information as shown in the previous screenshot has included it for us and told us to send me eth via this address and we did not do this to protect your money but we asked him to send this eth address to our email from the email in your order... Indeed, you implemented the fraudster's instructions and sent an eth address to our email
5. Because we have already processed the request and the doge coin wallet became under maintenance during the transfer and the currency was not sent to you and we proved this to you via a screenshot
6. Because at this time dogecoin wallet (binance) under maintenance
7. Because your order was purchased through the platform, and you could not wait to get your money back
8. Because you gave all your information to the fraudster, who spoke on your behalf, and how can we ask you to make a new order and you have already paid
bestchange always does a good job in solving problems related to customers.
They sent a message on the email. And sariful made replied accordingly and waiting for the better solution. Few questioned asked to bestchange. The exchanger's staff or admin did the scam. If they didn't then:
1. How does anyone know my telegram id?
2. Why have they contacted me over the telegram id?
3. Why did they provide the email which is not listed on their website?
4. Why will they send ethereum while I have not mentioned ethereum or any erc20 wallet in the email?
5. Why have they marked payment complete before payment is made?
6. Why have they not sent dogecoin which I have ordered?
7. Why have they not refunded my perfect money which I have sent to them?
8. Why will they consider only an address as valid for refund? They could tell me to re-order ethereum on their site but they never did that!!
——————-
welcome First, if we are frauds, why did we complete your previous requests? -
1. By asking you what your id is on telegram or through your website
2. We have already not sent you any message to you via Telegram, but you are the one who sent a message to the fraudster and what proves this is a screenshot that you sent to us via WhatsApp and you did not put it here, but let us put it for you: https://ibb.co/R6TKGZq
3. Because the e-mail on our site to receive customer inquiries
4. Because the scammer that you gave him all your information as shown in the previous screenshot has included it for us and told us to send me eth via this address and we did not do this to protect your money but we asked him to send this eth address to our email from the email in your order... Indeed, you implemented the fraudster's instructions and sent an eth address to our email
5. Because we have already processed the request and the doge coin wallet became under maintenance during the transfer and the currency was not sent to you and we proved this to you via a screenshot
6. Because at this time dogecoin wallet (binance) under maintenance
7. Because your order was purchased through the platform, and you could not wait to get your money back
8. Because you gave all your information to the fraudster, who spoke on your behalf, and how can we ask you to make a new order and you have already paid
bestchange always does a good job in solving problems related to customers.
They sent a message on the email. And sariful made replied accordingly and waiting for the better solution. Few questioned asked to bestchange. The exchanger's staff or admin did the scam. If they didn't then:
1. How does anyone know my telegram id?
2. Why have they contacted me over the telegram id?
3. Why did they provide the email which is not listed on their website?
4. Why will they send ethereum while I have not mentioned ethereum or any erc20 wallet in the email?
5. Why have they marked payment complete before payment is made?
6. Why have they not sent dogecoin which I have ordered?
7. Why have they not refunded my perfect money which I have sent to them?
8. Why will they consider only an address as valid for refund? They could tell me to re-order ethereum on their site but they never did that!!
how do you know that BestChange did not investigate this case?
To let both of you know that bestchange started investigation. Don't you think that delisting is the first step in mediating to solve a problem?
Delisting is the first step to make the solution and hopefully think they will try to solve the case positively.
bestchange always does a good job in solving problems related to customers. We do not want to belittle them. We are very happy that there is a monitor for the exchange sites and sets the laws well. This is a good thing in order to keep the market safe and comfortable for customers. The problem is between us and the customer and we trust in bestchange decisions. It is the right thing for them They do their best to solve problems
Why they didn't investigate before when the First Scam accusations were raised against The UnioChange?
First scam accusations against UnioChange Is positively solved, how do you know that BestChange did not investigate this case?
I asked them to talk with both sides and come up with a solution. Delist The UnioChange From their site is not going to help OP.
Don't you think that delisting is the first step in mediating to solve a problem?
Delisting from the biggest traffic source for exchangers is a serious problem and that is not the result that UnioChange wants.
don't judge me by the fact that I wear their signatures, because of that I follow all cases related to Bestchange. this is not the first case and they have reacted correctly each time and it is certainly a good thing that someone like them has a significant impact on sloppy exchangers.
My presumption is that there is a third person here as an impersonator using a telegram.
Yes, I also think so and uniochange also mentioned that. I couldn't verify who sent first message on telegram as discussion has been deleted. But they encourage to contact with them out of their site which you can see from feedback on bestchange.We have switched off the exchanger UnioChange from our monitor BestChange.com for the time of investigation.
Thank you but you should have liability too who has a lot of complaints for delay service as well. Also, they mentioned automatic but their service is Manuel which you have not verified!!!It would be good if The UnioChange Paid at least 50% of it since they also managed it unprofessionally and they have mistakes. Also, OP should sacrifice your 50% because you did some mistakes.
Though the fund is not mine but I have talked with sariful and I told him that we should offer something like that before checking your post.we will certainly accept them and fix them
How long will you take for the decision?I mean, they are not the ones who "scammed" the victim. It's a case between the victim and Uniochange.
They are taking benefits from exchanger in this case the should verify those exchangers. A lot of complain happened and more important thing they claimed the exchnager is automatic but that is Manuel. How to told it is eth or something else? The address is themselves and told to send the address via email to proof the ownership. It is their address and they know it is ethereum adress. It is common sense that there is communication on whatsapp as well as email then why they rely on telegram. Also, why they will send something which is not sent as well as which is not ordered?
How did you connect with them? why you share all your information via telegram when you are speaking via email?
Telegram has tons of scammers.
As I can see it's your fault. you shared all information on telegram. which is you shouldn't do that.
We are not scammers. If we were, we wouldn't be wasting our time defending ourselves Let's explain the steps that happened to this case so that everything becomes clear with proof of that
1. The client's exchange has been stopped due to DOGE network problems.
2. We have informed the client via email
3. our website has a Telegram link not the name of the account!!!.(And what proves this is the screenshot that the customer put on our site here)
4. User not click a link of telegram at our website , He searched for our name on Telegram, he found a fraudster account.
5. The client has given all the details to fraudsters.
6. The fraudsters came back to us, providing us with all details, asking eth. Instead of DOGE.
7. We asked the scammer to send the eth address to our e-mail from the e-mail in the request in order to make sure that he is the owner of the request and he did that.. so we sent the eth
User made mistakes Repeating many messages to all accounts that contain the name of our site, so the fraudster took advantage of that - The user has carried out the words of the fraud, although it is suspicious and hard to believe
Note: If we took the eth address from the fraudster and sent him the amount directly without telling him that he was sending the eth address to our email via the email in the order, this would have been a mistake.. we are the ones who pay for it now, not the customer, but this did not happen.
Finally, we did nothing wrong And we can't be scammers If we were like that, we would have continued for 4 years in the market thank you
1. The client's exchange has been stopped due to DOGE network problems.
2. We have informed the client via email
3. our website has a Telegram link not the name of the account!!!.(And what proves this is the screenshot that the customer put on our site here)
4. User not click a link of telegram at our website , He searched for our name on Telegram, he found a fraudster account.
5. The client has given all the details to fraudsters.
6. The fraudsters came back to us, providing us with all details, asking eth. Instead of DOGE.
7. We asked the scammer to send the eth address to our e-mail from the e-mail in the request in order to make sure that he is the owner of the request and he did that.. so we sent the eth
User made mistakes Repeating many messages to all accounts that contain the name of our site, so the fraudster took advantage of that - The user has carried out the words of the fraud, although it is suspicious and hard to believe
Note: If we took the eth address from the fraudster and sent him the amount directly without telling him that he was sending the eth address to our email via the email in the order, this would have been a mistake.. we are the ones who pay for it now, not the customer, but this did not happen.
Finally, we did nothing wrong And we can't be scammers If we were like that, we would have continued for 4 years in the market thank you
Your mistake is you didn't verify anything before sending the eth. he request for exchange DOGE but you send him eth? without verifying him?
1. Share the info where did he write you that sends him eth?
2. How did you verify that he is the owner of that transaction?
3. How could you send just eth without any verification?
In the email just an address? there is nothing I can see that you verify it's him?
You should email back to him to confirm that is his address is correct? you nothing did just send the eth. HOW COULD YOU DO THAT?
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