Someone hacked my bittrex account - will I get the BTC back? - page 3.

pooya87

legendary

Activity: 3472

Merit: 10611

Quote from: paulfoel on November 06, 2018, 03:42:26 AM

Yes exactly. Every time I login I get an email.

I got no email to verify login, or note the login, or the withdrawal. No idea what happened here.

did you have API keys? that may have leaked and the hacker may have gained access and made a withdrawal that way. in which case there is no "login" record.

i wouldn't get my hopes up with Bittrex. this exchange has not been trustworthy for more than a year now ever since they boldly scammed thousands of users and robbed them easily by blocking their accounts overnight.

Sarastiche

member

Activity: 532

Merit: 10

BITCOIN IS THE CURRENCY OF THE GLOBE

I feel Bittrex will claim they do not owe you, as the hack on your account is not a global, but peculiar to your own account, so they might claim it is your negligence that cause the hack on your account, you are your own security in the crypto space, ensure you guard against future occurrence by being careful with your private keys and do not allow anyone have access to your computer.

harizen

legendary

Activity: 3122

Merit: 1398

For support ➡️ help.bc.game

Quote from: paulfoel on November 05, 2018, 07:43:04 PM

Looks like someone a week ago, converted all my altcoins to BTC then transferred it out.

Reported to Bittrex but what are the chances of getting anything back (it was 0.12 BTC about $700)? Are Bittrex liable at all?

Its strange because normally bittrex emails whenever someone logs on but I didnt get it at the time. I can see the dates/times these transactions occured.

It's impossible that a "stranger" will get accessed to your Bittrex account and do some withdrawals because it needs an email authentication or 2FA. If your email registered to Bittrex and Bittrex account have the same password then there is a possibility that the hacker just deleted the email associated with Bittrex for you not to noticed it quick.

I've read the same case in the past and quite impossible that the mistake is on the user side if we will based just on their statement. I don't know your whole story but maybe there are case that you missed or didn't noticed that leads into this event.

Anyways it's better if you moved this thread on Exchanges section.

santiPOGI

full member

Activity: 1004

Merit: 111

Quote from: paulfoel on November 05, 2018, 07:43:04 PM

Looks like someone a week ago, converted all my altcoins to BTC then transferred it out.

Reported to Bittrex but what are the chances of getting anything back (it was 0.12 BTC about $700)? Are Bittrex liable at all?

Its strange because normally bittrex emails whenever someone logs on but I didnt get it at the time. I can see the dates/times these transactions occured.

In every account we have there is always the email and some authentication.
Even with out them you are the one who is responsible on your account.
You should make your password safe from other people.
There will be no return nor exchange once the transfer is done!

shamc

copper member

Activity: 336

Merit: 1

The problem you need to raise is why the 2fa didn't kick in. You should be using Google authenticator or some type of sms code. Even small exchanges like gravies won't allow you to withdraw without 2fa

squatz1

legendary

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Merit: 1285

Flying Hellfish is a Commie

I'd continue to push this problem on here, other areas of the forum, then Reddit, and so on and so forth. The only thing that's going to help you is contacting the Bittrex support team -- but the only way you're going to get in contact with people quickly is going to be pushing the issue on social media.

Good luck, and I hope everything works out!

paulfoel

newbie

Activity: 5

Merit: 0

Quote from: bL4nkcode on November 06, 2018, 03:00:43 AM

This is totally unusual, every time you login in your account a notification will be sent to your email. Not unless if someone gets access to your device used which is already logged in but it's less to happen.
You can track your coin with the address used to withdraw but there's minor chance or should I say zero chance that you will get back the lost funds.

Yeh I can see the bitcoin account with my bitcoin still in it. The bittrex logs even tell me the IP address of the person that logged in poiting to an ISP in Germany.

paulfoel

newbie

Activity: 5

Merit: 0

Quote from: bL4nkcode on November 06, 2018, 03:00:43 AM

This is totally unusual, every time you login in your account a notification will be sent to your email. Not unless if someone gets access to your device used which is already logged in but it's less to happen.
You can track your coin with the address used to withdraw but there's minor chance or should I say zero chance that you will get back the lost funds.

Yes exactly. Every time I login I get an email.

I got no email to verify login, or note the login, or the withdrawal. No idea what happened here.

MadCryptoLover

newbie

Activity: 18

Merit: 0

Well, bittrex sends notification email wen someone logs in using a new ip address, unless your device was compromised, you should have that email.

As for reimbursement part, Bittrex is not liable here. You are responsible for the safety of your account. You can track the address to which your btc went but you can't do anything to get it back. Take it as a lesson, always use 2FA and never leave your coins on exchange unless you day trade. Move on. Good Luck.

Casdinyard

hero member

Activity: 2184

Merit: 891

Leading Crypto Sports Betting and Casino Platform

Had you try to reach the support? Though nobody can't guarantee you a refund so it's better to move on to this.
I must assume that you're a day trader? Since you leave your coins in an exchange which is risky, you know anytime can happen overnight.

Too bad you experience this in a hard way.

bL4nkcode

copper member

Activity: 2142

Merit: 1305

Limited in number. Limitless in potential.

This is totally unusual, every time you login in your account a notification will be sent to your email. Not unless if someone gets access to your device used which is already logged in but it's less to happen.
You can track your coin with the address used to withdraw but there's minor chance or should I say zero chance that you will get back the lost funds.

franky1

legendary

Activity: 4424

Merit: 4794

standard thief /scammer tactic

steal less than the travel costs of victim visiting the thief/scammer to get slapped with a wet fish
steal less than the legal costs of taking the thief to court

=
get away with it.

its even why american cops get away with border collections theft. they can wrap people in legal costs of thousands of dollars and years of time. just to make people not want to collect their innocents funds back that get taken by crocked cops

same goes for banks. why do you think they only insure holdings for under $100k(varies per country).
if they hold/freeze money under that amount... they just get the insurance to pay out if you bother to try starting a legal dispute. but hope you just dont bother.

if the insurance pays out. their premium moves up slightly. but they still have the real "frozen" money to pay the premium so they still profit

take MTGox. 4 years on and ......
.. yep add on loads of legal costs, delay for years to cut down on claimants willing to keep up the fight. and then give out pennies on the dollar... eventually

so i hope you now realise why trusting agencies/third parties/authorities is bad and why bitcoin stored on your own personal private key is best

jseverson

hero member

Activity: 1834

Merit: 759

They're very likely not going to reimburse you. You should still try to talk to support though I suppose, so you at least know what happened.

Quote from: https://support.bittrex.com/hc/en-us/articles/360000560871-Bittrex-Inc-Terms-of-Service-Version-3

16. DISCLAIMER OF DAMAGES
IN NO EVENT WILL BITTREX, ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, ATTORNEYS, AGENTS, REPRESENTATIVES, SUPPLIERS OR CONTRACTORS BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, INFORMATION, REVENUE, PROFITS OR OTHER BUSINESS OR FINANCIAL BENEFIT) ARISING OUT OF OR IN CONNECTION WITH THE SITE, THE SERVICES, THE BITTREX MATERIALS, ANY PERFORMANCE OR NON-PERFORMANCE OF THE SERVICES, OR ANY OTHER PRODUCT, SERVICE OR OTHER ITEM PROVIDED BY OR ON BEHALF OF BITTREX, WHETHER UNDER CONTRACT, STATUTE, STRICT LIABILITY OR OTHER THEORY (INCLUDING, FOR AVOIDANCE OF DOUBT, ANY NEGLIGENCE OF BITTREX), EVEN IF BITTREX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Their terms basically say they're not liable for anything even if they're negligent lmao. You can probably contest this, but you agreed to it, and it's going to take way more than $700 so it's not going to be worth it. It's best to simply avoid them in the future.

paulfoel

newbie

Activity: 5

Merit: 0

Looks like someone a week ago, converted all my altcoins to BTC then transferred it out.

Reported to Bittrex but what are the chances of getting anything back (it was 0.12 BTC about $700)? Are Bittrex liable at all?

Its strange because normally bittrex emails whenever someone logs on but I didnt get it at the time. I can see the dates/times these transactions occured.

Topic: Someone hacked my bittrex account - will I get the BTC back? - page 3. (Read 794 times)