Sportbet.io lock my account. I cant play game or withdrawal - page 2.

khaled0111

legendary

Activity: 2702

Merit: 3045

Top Crypto Casino

Quote from: Harkorede on July 08, 2022, 11:26:15 PM

PS: I'm not supporting Sportsbet here, but you might need to provide valid proofs enough for users here to be convinced that you're not guilty of the accusation,

Please forgive my ignorance but how can he prove he is innocent and doesn't have other accounts and what evidences can be considered valid proofs.
If he has other accounts then he certainly will not admit it and if he doesn't there is no way he can prove it.
The casino accused him of multi-accounting so it's them who have to prove it. I doubt they will do that (mainly for privacy reasons and to not expose how their cheat detection system works).

Saint-loup

legendary

Activity: 2604

Merit: 2353

Quote from: hung1512c on July 09, 2022, 02:49:49 AM

Yeah i deposit $80 usdt and wager 200$ in many slot game
Then i received 200 free spin on game gate of olympus and win ~ 30$

Then in 2 days i play alot game ( slot and live game) and I was lucky to win $3600 from many games

May I ask you what documents did they request to accept your KYC? Your case is surprising because I don't understand in which way you could abuse the casino by just playing random slots and live games, even with several accounts.
At which games did you win the most precisely? Which live games did you play?
BTW it's better to open self-moderated threads for this kind of topics because many shitposters come to repeat what it has been said and replied several times before.

DoublerHunter

hero member

Activity: 2590

Merit: 644

Quote from: hung1512c on July 09, 2022, 02:30:31 AM

I am waiting for their reply and will update soon

^ What is their update now?
Have you contacted them already, I saw there is no single response from them even on their ANN thread.
Though the comment above was right, it was now a weekend and it could be the owner of that casino is now busy so much but for me, that is not how supposedly an excuse for this problem. However, let us wait and hear their opinion. There are a lot of people here who trusted already sportbet.io and it seems they can be proved it.

shasan

copper member

Activity: 2380

Merit: 1302

Playbet.io - Crypto Casino and Sportsbook

Quote from: decodx on July 09, 2022, 02:33:00 PM

It is possible for some casinos to unfairly apply their Terms to players without grounds or valid evidence, but these are scam companies. I think we can't generalize that all online casinos are in the same category. There are, and still are, many reputable online casinos that still value their customers, and by respecting their Terms, they will respect them back.

You are right if there is any gambling site or crypto exchange site who apply kyc in wrong way should be a scam gambling site or scam crypto exchange site. Any legit gambling site or crypto exchange site will never apply kyc or anything to make loss of the user of the crypto exchange site or gambling site.

decodx

hero member

Activity: 1456

Merit: 940

🇺🇦 Glory to Ukraine!

Quote from: PX-Z on July 09, 2022, 07:22:22 AM

<...>
Because what i see these casinos can make this to anyone, flagging and restricting someone's winning/funds just by saying "you breach our TOS by abusing the reward or deposit bonus or etc." Then shut the user's account, ask kyc, then lastly disabled the account or anything similar. Yeah, that's unfair, that's why give specific reasons why it was flagged, or else you're shady as fuck.

Well, I agree with that. It is possible for some casinos to unfairly apply their Terms to players without grounds or valid evidence, but these are scam companies. I think we can't generalize that all online casinos are in the same category. There are, and still are, many reputable online casinos that still value their customers, and by respecting their Terms, they will respect them back.

Quote from: LEVSKI7 on July 09, 2022, 07:34:14 AM

TOS has no legal value.this is the opinion of the judge at the very beginning in high court cases. it is judged by the laws and not by the invented TOS.

No, that's not true. There is absolutely no doubt that TOS have legal value and this is a key reason why companies put this kind of stuff on their sites. They clearly do so for legal reasons. Your comment probably refers to a particular case where the TOS conflicted with some law, in which case the law takes precedence.

shasan

copper member

Activity: 2380

Merit: 1302

Playbet.io - Crypto Casino and Sportsbook

Quote from: hung1512c on July 08, 2022, 06:49:33 PM

I’m a new member at sporbet. 6/7 i deposited $80 in USDT and play more games( slots and live game)
after 2 days i win $3600. But when i placed the withdrawal order, it didn't work
They locked my account and asked me to KYC, i finished it but they said: " Please note that your account was disabled due to being flagged for multi accounting by our security systems.""

But i have 1 account in sportbet.io and I won that money by luck.

https://imgur.com/a/p9m4Qiy

First of all sorry for the problem you are facing on the gambling site which is reputed on the forum (sportsbet.io). I think there might have multi account with the document you have provided to them. You may not did that but your nearest person may did that also same may happen with the wallet from where the deposit has been made or to the withdrawal address too.

dezoel

legendary

Activity: 2044

Merit: 1075

Leading Crypto Sports Betting & Casino Platform

Usually it's hard for me to believe stories like this but if you really did a KYC then I think I can believe you because why would you do that if you know that you are guilty of abusing the site? You just put yourself on trouble because they will know your name and address, and they can send a police at your doorstep.

Now that they got your KYC and you believe that you are honest, then I think you can do something like reporting them but you already did the first thing which is by creating a complaint thread here.

Last time there was also a player which got lucky and win over a hundred thousand dollars but the casino won't also pay him thinking that he cheated the system but many are in favor of that guy and they believe he was telling the truth.

Joca97

legendary

Activity: 3794

Merit: 1030

The Best Tipster on the Forum!!

You should contact them directly on bitcointalk or in the official thread. Their support in the live chat sucks and are really no help at all just to get rid of you. I still dont understand why casinos block every single new player or old that is in profit. There should be a rule for this

LFC_Bitcoin

legendary

Activity: 3556

Merit: 9709

#1 VIP Crypto Casino

Steve has been notified, it's the weekend I'm sure he will reply this week, relax.

Sportsbet isn't ripping anyone off, like ever, especially over such a small amount like $3600.

And as for everybody shit posting to increase your post numbers for signature campaigns, it’s needless & not constructive.

Go do it somewhere else.

Anybody found to be trying to cheat the system & multi accounting on SB will likely be tagged.

Sportsbet is again sponsoring this year's Premier League pool, it’s being run by hilariousandco.
There are still spots availble so join in today - For anyone wanting to join: https://bitcointalksearch.org/topic/sportsbetios-premier-league-prediction-sign-up-00025-to-join-03-in-prizes-5405399

dothebeats

legendary

Activity: 3542

Merit: 1352

Cashback 15%

Quote from: ?? on ??

Multi account use when using the casino should not be a violation anyway.

What advantage would a user have from this?

There is no deposit bonus, so nothing to abuse. He didnt play the sports book so no abuse of betting limits possible.

Makes no sense .

I guess they just dont like a person making a small deposit, winning big and withdrawing instead of losing it back to them.

I think it's a rule of thumb nowadays for gambling platforms to not allow multi-accounting as it can be used against the platform should it hold deposit bonuses, events, or promos in the future. Sportsbet.io is known for its regular events being one of the most recognizable bookies in the crypto scene. True that there isn't any deposit bonus activated, but multi-accounts are not allowed on the platform as stated on their ToS, and they have every right to suspend your winnings just because you didn't read their terms upon registering.

Cookdata

hero member

Activity: 1106

Merit: 912

Not Your Keys, Not Your Bitcoin

Quote from: hung1512c on July 08, 2022, 06:49:33 PM

I’m a new member at sporbet. 6/7 i deposited $80 in USDT and play more games( slots and live game)
after 2 days i win $3600. But when i placed the withdrawal order, it didn't work
They locked my account and asked me to KYC, i finished it but they said: " Please note that your account was disabled due to being flagged for multi accounting by our security systems.""

But i have 1 account in sportbet.io and I won that money by luck.

https://imgur.com/a/p9m4Qiy

I have gone through some of the comments above me and most of the problems they highlighted that could result in your account being flagged can be avoided as follows:
1- Always read every casino's terms and conditions before you even open an account, it is not that hard to go through a single page to avoid future problems like the one you are facing right now.
2- Use a Vpn or Tor to wrap your IP address, don't give up your IP address while playing in any Casino, protect your privacy and make sure the location you are using is licenced on the casino you are playing.
3- Don't make deposits in most Casinos merely because of bonus, when players win, that's when they bring unnecessary excuses just to deprive you of your winning.
4- Don't use two accounts to cheat with a bonus.

The cause of your flagged account may be difficult to address as we don't know the real truth behind your case, it is still better you contact their support.

Slow death

legendary

Activity: 3164

Merit: 1127

Leading Crypto Sports Betting & Casino Platform

Quote from: hung1512c on July 08, 2022, 06:49:33 PM

I’m a new member at sporbet. 6/7 i deposited $80 in USDT and play more games( slots and live game)
after 2 days i win $3600. But when i placed the withdrawal order, it didn't work
They locked my account and asked me to KYC, i finished it but they said: " Please note that your account was disabled due to being flagged for multi accounting by our security systems.""

But i have 1 account in sportbet.io and I won that money by luck.

https://imgur.com/a/p9m4Qiy

I have a sportbet account and have not had any problems with them, and I know that they are a casino with a high reputation. I suggest you do the following:

1 - post this on their ANN Thread, and wait to see what their response will be, if they will repeat that you have many accounts

2 - I would like to understand the following:

Quote from: hung1512c on July 08, 2022, 04:35:39 AM

My account is: [email protected]
I made a withdrawal from my account But it gave an error
You cannot withdraw for 48 hours after depositing for security reasons.
Please help me

why you made a deposit and in 48 hours you thought about withdrawing?

Quote from: Wiwo on July 09, 2022, 11:11:24 AM

Quote from: rby on July 09, 2022, 09:16:39 AM

Quote from: hung1512c on July 09, 2022, 02:49:49 AM

Yeah i deposit $80 usdt and wager 200$ in many slot game
Then i received 200 free spin on game gate of olympus and win ~ 30$

Then in 2 days i play alot game ( slot and live game) and I was lucky to win $3600 from many games

I have seen severally similar matters as this, but in the end the gambling companies are always right and the gambler the defaulter. They flagged your account with a reason of multi-accounting, then I believe that they must have explained it to you through the chat, either by providing link to your two accounts. They can't say you operated a dual account without linking it, and that is why I insist to see the screenshots of your conversation with them. Until then, they are innocent.
If sportbet.io attention can be called to this chat, I believe they will provide a clearer reason and evidence to which your account was blocked.

This case lack vital evidence to back up the claim by the ops, sportbet may have detected some abuse from your up to have warrant them banning your account and also given you the reason as multi-accounting which is against the T&C of most sites. But if what you posted in the figure posted is anything to go by then more screenshot evidence will be needed. And hopefully, a sportbet representative will respond to you at some point.

I think it's very strange all this, OP says that he did KYC and after having done KYC they found that he has many accounts, but the question is if he uses all these accounts at the same time or had any accounts in the past and also is very strange that someone with $80 can win in many games to the point of having $3600

Wiwo

hero member

Activity: 1022

Merit: 667

Top Crypto Casino

Quote from: rby on July 09, 2022, 09:16:39 AM

Quote from: hung1512c on July 09, 2022, 02:49:49 AM

Yeah i deposit $80 usdt and wager 200$ in many slot game
Then i received 200 free spin on game gate of olympus and win ~ 30$

Then in 2 days i play alot game ( slot and live game) and I was lucky to win $3600 from many games

I have seen severally similar matters as this, but in the end the gambling companies are always right and the gambler the defaulter. They flagged your account with a reason of multi-accounting, then I believe that they must have explained it to you through the chat, either by providing link to your two accounts. They can't say you operated a dual account without linking it, and that is why I insist to see the screenshots of your conversation with them. Until then, they are innocent.
If sportbet.io attention can be called to this chat, I believe they will provide a clearer reason and evidence to which your account was blocked.

This case lack vital evidence to back up the claim by the ops, sportbet may have detected some abuse from your up to have warrant them banning your account and also given you the reason as multi-accounting which is against the T&C of most sites. But if what you posted in the figure posted is anything to go by then more screenshot evidence will be needed. And hopefully, a sportbet representative will respond to you at some point.

dothebeats

legendary

Activity: 3542

Merit: 1352

Cashback 15%

Quote from: LEVSKI7 on July 09, 2022, 07:34:14 AM

Quote from: Wexnident on July 09, 2022, 06:55:53 AM

Quote from: _act_ on July 09, 2022, 04:03:14 AM

That is just not rubbish but my own opinion, I just hate that some people may not take advantage of the deposit offer, they will register on a gambling site, their deposit will not be suspended but their withdrawal would be suspended, no one is againsting that.

But if their withdrawal is suspended because of multiple accounts, I then meant that it is not bad for the gambling site to still be compassionate and check if the person have abused the 2 accounts like through deposit bonus offer. Although that is not yet related to what OP said but my opinion which may lead to further discussion.

Accounts are simply not checked on deposit because they DON'T check at that point. Most accounts are checked instead at withdrawal attempts, hence any flagged behavior becomes known at that point, whether it was because of them doing an abuse or not. It's simply a TOS agreement, nothing more, nothing else.

Quote from: LEVSKI7 on July 09, 2022, 06:25:32 AM

From a legal point of view, the bookmaker has no right to close an account for the so-called multi-account. if he has sent documents, they are obliged to pay regardless of the number of registrations from 1ip.
I recently read that they convicted a bookmaker with a license from Malta in the same case and paid with the interest Cheesy

Not if they included multi-accounting not being allowed on their TOS. That's the legal point of view.

TOS has no legal value.this is the opinion of the judge at the very beginning in high court cases. it is judged by the laws and not by the invented TOS.

True, but it still can be used as a basis for the case. That is why a lot of legal experts and people working with the law always tell us to read the fine print before checking that "I agree to the terms of service" as it can be used by the company against the user. Also, there is a reason why a lot of respected services, be it for crypto or not, communicate the changes on their ToS to all their users. A lot of people are downplaying these terms of service but in reality it makes a huge difference if you know what you're agreeing on.

virasisog

hero member

Activity: 1820

Merit: 537

Quote from: robelneo on July 09, 2022, 09:04:31 AM

Quote from: decodx on July 09, 2022, 04:17:27 AM

Quote from: _act_ on July 09, 2022, 04:03:14 AM

But my advice will just be that people should avoid having multiple accounts on gambling sites, <...>

Is there any reason for anyone to create more than one account on an online casino platform, unless they are planning on doing something shady? I think one account at all online casinos is normally more than enough to enjoy a gaming experience. Multiple accounts can only make things unnecessarily complicated.

That should be the case but there's an instance when one of your households creates an account on the casino you're playing without you knowing it and that put you in trouble without you knowing it, that is one IP and one location recorded in the Casino's system, right now it's your side od the story but we'll have to wait for Sportbet.io side of the story, you are free to move this in the scam section since you have an allegation and you have screenshots and evidence.

That can be possible. A household or someone who is using the same Ip as yours created an account on the said platform. That's just a side conclusion. However, I believe that Sportsbet.io will not ban you for no reason and I'm sure that they will reach out to this problem again with a clearer reason. I hope there's still a chance that you can withdraw your winnings. That's still a huge amount.

rby

hero member

Activity: 742

Merit: 611

Brotherhood is love

Quote from: hung1512c on July 09, 2022, 02:49:49 AM

Yeah i deposit $80 usdt and wager 200$ in many slot game
Then i received 200 free spin on game gate of olympus and win ~ 30$

Then in 2 days i play alot game ( slot and live game) and I was lucky to win $3600 from many games

I have seen severally similar matters as this, but in the end the gambling companies are always right and the gambler the defaulter. They flagged your account with a reason of multi-accounting, then I believe that they must have explained it to you through the chat, either by providing link to your two accounts. They can't say you operated a dual account without linking it, and that is why I insist to see the screenshots of your conversation with them. Until then, they are innocent.
If sportbet.io attention can be called to this chat, I believe they will provide a clearer reason and evidence to which your account was blocked.

robelneo

legendary

Activity: 3416

Merit: 1225

Quote from: decodx on July 09, 2022, 04:17:27 AM

Quote from: _act_ on July 09, 2022, 04:03:14 AM

But my advice will just be that people should avoid having multiple accounts on gambling sites, <...>

Is there any reason for anyone to create more than one account on an online casino platform, unless they are planning on doing something shady? I think one account at all online casinos is normally more than enough to enjoy a gaming experience. Multiple accounts can only make things unnecessarily complicated.

That should be the case but there's an instance when one of your households creates an account on the casino you're playing without you knowing it and that put you in trouble without you knowing it, that is one IP and one location recorded in the Casino's system, right now it's your side od the story but we'll have to wait for Sportbet.io side of the story, you are free to move this in the scam section since you have an allegation and you have screenshots and evidence.

qwertyup23

hero member

Activity: 2268

Merit: 789

Quote from: hung1512c on July 08, 2022, 06:49:33 PM

I’m a new member at sporbet. 6/7 i deposited $80 in USDT and play more games( slots and live game)
after 2 days i win $3600. But when i placed the withdrawal order, it didn't work
They locked my account and asked me to KYC, i finished it but they said: " Please note that your account was disabled due to being flagged for multi accounting by our security systems.""

But i have 1 account in sportbet.io and I won that money by luck.

https://imgur.com/a/p9m4Qiy

I am pretty sure that sportsbet.io has an active customer service support. Not to mention, they also have an ongoing campaign signature, so contacting them with your issue will not be not too much of a hassle.

While this may be your issue, you may also check their TOS if you violated some of their rules to give you a broad understanding. But in reality, I doubt that sportsbet would lock your account without any valid reason as they have a reputation to maintain.

usekevin

hero member

Activity: 2324

Merit: 562

DGbet.fun - Crypto Sportsbook

Mostly the account ban will be happened with two reason,one is use of VPN.Because gamblers use VPN to play with multiple Id.In such casino KYC is mandatory.They made the Kyc compulsory,to eliminate the multiple accounts by the same users.But we know,the same member can use of all his family members ID.With your words,it was clear you made kyc and not used VPN.So you need to contact team member using bitcoin also.I had not had some games with this company.You keep push the mail to get good response from it.

_act_

legendary

Activity: 1064

Merit: 1298

Lightning network is good with small amount of BTC

Quote from: Distinctin on July 09, 2022, 07:45:40 AM

It all boils to the TOS, if it's indicated on the TOS before a customer agrees to sign up, then he should not blame the gambling site of doing the right action based on the TOS if they found an account doing a multi accounting. TOS are meant to be followed as it creates order to the casino, so they have the right to take the proper action, which could include closing an account and freezing its balance.

It is indicated among Sportbet ToS, at least I have used more than 5 betting accounts, some are local betting sites while some are foreign, these betting sites have similars ToS and they all clearly state that multiple account is forbidden, but the approaches for multiple account punishment may differ, but most likely, most if not all will result to the user not able to withdraw as the betting site will disable withdrawal.

Topic: Sportbet.io lock my account. I cant play game or withdrawal - page 2. (Read 738 times)