Topic: Sportbet.io lock my account. I cant play game or withdrawal - page 3. (Read 738 times)

It all boils to the TOS, if it's indicated on the TOS before a customer agrees to sign up, then he should not blame the gambling site of doing the right action based on the TOS if they found an account doing a multi accounting. TOS are meant to be followed as it creates order to the casino, so they have the right to take the proper action, which could include closing an account and freezing its balance.

TOS has no legal value.this is the opinion of the judge at the very beginning in high court cases. it is judged by the laws and not by the invented TOS.

Mostly, because of the deposit or new account deposit bonus which is labeled as abuse. So if there's no current deposit bonus on the casino, i see no reason to make multiple accounts.

Flagging the account say as multiple accounts like what OP experienced without any proof is non-acceptable on the user's side. Only if they will provide the reasons, proofs or whatsoever why the account is flagged so that the innocent user can contest.

Because what i see these casinos can make this to anyone, flagging and restricting someone's winning/funds just by saying "you breach our TOS by abusing the reward or deposit bonus or etc." Then shut the user's account, ask kyc, then lastly disabled the account or anything similar. Yeah, that's unfair, that's why give specific reasons why it was flagged, or else you're shady as fuck.

Accounts are simply not checked on deposit because they DON'T check at that point. Most accounts are checked instead at withdrawal attempts, hence any flagged behavior becomes known at that point, whether it was because of them doing an abuse or not. It's simply a TOS agreement, nothing more, nothing else.

Not if they included multi-accounting not being allowed on their TOS. That's the legal point of view.

From a legal point of view, the bookmaker has no right to close an account for the so-called multi-account. if he has sent documents, they are obliged to pay regardless of the number of registrations from 1ip.
I recently read that they convicted a bookmaker with a license from Malta in the same case and paid with the interest 

Is there any reason for anyone to create more than one account on an online casino platform, unless they are planning on doing something shady? I think one account at all online casinos is normally more than enough to enjoy a gaming experience. Multiple accounts can only make things unnecessarily complicated.

That is just not rubbish but my own opinion, I just hate that some people may not take advantage of the deposit offer, they will register on a gambling site, their deposit will not be suspended but their withdrawal would be suspended, no one is againsting that.

But if their withdrawal is suspended because of multiple accounts, I then meant that it is not bad for the gambling site to still be compassionate and check if the person have abused the 2 accounts like through deposit bonus offer. Although that is not yet related to what OP said but my opinion which may lead to further discussion.

But my advice will just be that people should avoid having multiple accounts on gambling sites, the gambling site is centralized, someone's account can be disabled, withdrawal can be disabled, the reason we should fully comply with the ToS of a gambling site, if not comply, the gambling site still has the legal right to seize the violator's fund on their site. So I can say that you are not wrong.

What a load of rubbish. There is no legitimate reason for people to have multiple accounts on pretty much any service or site, except for a genuine mistake where someone may have forgotten their old account but would still immediately forfeit any advantages gained from the duplicate account. There is even less reason to accept multiple accounts when it comes to gaining access to "free money" that is awarded via welcome offers or other special promotions. The casino is a for-profit company, their calculations for these special offers are all based around a single customer redeeming them with a single account. Once people start abusing these offers by creating multiple accounts then they start to lose money and the whole incentive scheme is undermined, they either deal with the abusers or other genuine customers lose when the offers are pulled. All this is stated in the terms of service, the contract, that a player enters into and agrees with in order to play there. You're talking about hypothetical situations where people don't redeem the deposit bonus, but this person was taking advantages of such promotions.

I do not like when a gambling site will not let their user to withdraw and be complaining about the use of multiple accounts. I have not used sportbet before, though I registered but not gotten verified and I am not using the gambling site, they are sponsoring Southampton, that indicates that they are very common and they have to abide to the government KYC rules. In a KYC gambling site, it will be hard for a user to have two accounts.

I am not supporting the OP, but even multiple account on a single gambling sites by an user should have different approach, example can be a person that do not read the ToS, have two accounts but never used the two for any deposit bonus, these type of people should be left alone in a way both of their accounts can be merged and sending warning to such people and make them withdraw their money.

We do not know much about OP, but it will be good for Sportbet to look into this than to scam someone.

Yeah i deposit $80 usdt and wager 200$ in many slot game
Then i received 200 free spin on game gate of olympus and win ~ 30$

Then in 2 days i play alot game ( slot and live game) and I was lucky to win $3600 from many games

Maybe you true. I was wrong to receive 1 of their promotion
maybe I'll go back to stake.com. their payment system has never had a problem and the online support is very fast
they should close the promotions because i see people often have problems when getting it

If they have already investigated and determined you are a person with multiple accounts then there is nothing left to investigate further, so further correspondence would be a waste of time. They are a huge operation and having to pay out a few thousand dollars is very little in the grand scheme of things to them. It's not impossible that what you're saying is true, but you have basically a brand new account here with little reputation to back up your claim and it's astounding when people jump in to smear a casino that has usually responded to complaints in a reputable manner and in the most public way possible (barring privacy limitations). Unfortunately screenshots are not evidence because they can be edited to show anything you like with a couple clicks. At best, you should consider yourself lucky if your initial deposit is refunded and move on to a different casino.

In another post you state:


So, you started with $80.. played a bunch of games (that are naturally tilted to a house advantage). Somehow made your way to $200 to unlock a bonus 200 free spins? Or did you have to deposit $200 for those free spins, which conflicts with what you said about depositing $80? From those free spins, you at most had $230 in the account, where did the remaining $3,300~ in supposed winnings come from, you kept good track of where you won to this point?

I am waiting for their reply and will update soon

Hard to believe because its a reputable bookie that them going berserk with just $3600. Hope to see OP updates us with the screenshots of the chat discussion. Otherwise he is hiding something because they wouldn't just disable account without serious offense done. They have been around for so long and Sportsbet have encountered lots of users doing sorts of questionable actions.

I also hope it's just a problem for new users
Thank you man

It's weekend, most of customer services are slow when weekend, some services even not serve and only available on working days. You need to wait until Monday and we will see they obviously will replay your ticket.

Based on the picture, you're from Vietnam and didn't listed on restricted countries, so you're not breaking a basic terms.

Honestly speaking of my experience with Sportsbet.io I don't have any problem with them and they're a high reputation as the top sportsbookie, it's high unlikely they will scam you only for $3K.

I asked their reason and they didn't answer me for more than 1 day

Base on his post above, He already contact support since he already done KYC as per the support instructions until this happened to his account. He is just trying post here for arwareness and to speed up the process of his concern. I really doubt this user claim because sportsbet support usually reply very quickly in both email and live support. I really hope for the success of claims of this user if he is telling the truth here but sportsbet will not accuse him without basis.

You play with a same day deposit and claim with the free spins most of the time they require a KYC for the users who would is just created an account and win a large amount and next would like to make a withdrawal with large amount i guess wait for the update of the sportsbet and one of the best way is contact their customer support with the issue while waiting by that it can be fasten your waiting time for the reply of the representative.

Yeah i’m waiting answer from sportbet. But i have 1 account, this is true