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Topic: [sportsbet.io] Responsible gambling failure, not honouring their own t&c's. (Read 1137 times)

legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
Sportsbet have said they have been in touch and you have requested not to share any information:

Hi all,

In relation to this thread topic, please be advised that we won't be going into much detail here. As you can understand when matters get to a stage of self-exclusion/account closures etc etc we certainly prefer to keep all matters confidential and private.
But in summary, in the fairness of providing the general public a reply, we can say at every possible opportunity available to us, we have complied with the request for account closure. We're confident we've acted fairly, in line with our T&Cs, and gone above and beyond to ensure that our obligations to responsible gaming are upheld.
It has been requested here that we not share any details of any kind and we respect that. There has however been clear, consistent communication with the player about the situation, our T&Cs, and processes for such cases.
We have supplied all the relevant information to our license holder in response to this issue which was raised to them and are awaiting their decision.
This is where the matter between the customer and Sportbet.io best remains.

Thank you for your understanding

regards,
Steve.
Sportsbet.io


I can confirm that sportsbet.io have not reached out to me regarding this, the situation remains the same.

There is still also no update from Curaçao eGaming.

I have had lots of messages from users asking how they can help, I don’t believe this post or it’s response will have any impact on the way sportsbet.io handle this case, but I also don’t feel it will do any harm. I wanted to raise awareness to this matter to show that as a company they clearly have no care towards responsible gambling and the impact that has.

The best way one can help is by supporting the flag against them on this forum. Link found below.

https://bitcointalk.org/index.php?action=trust;flag=2181

Should I receive any updates I will keep this thread updated. Thanks
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
You are showing narcissistic tendencies with your split personality posting.

By posting what appears to be a mild harmless inquisitive post will not take away the fact you are in need of medical help for your psychological disorder

https://bitcointalksearch.org/topic/m.54934083


OP has gone quiet, I wonder if Sportsbet have reached out directly. What were you thinking?

Hopefully this thread will be kept updated
jr. member
Activity: 42
Merit: 4
I sympathise with you. Some sort of help might be possible depending on the answer to these questions so please answer the following:

 - Which country are you located in?
 - When going to sportsbet.io I get diverted to sportsbetio.uk so what was the exact URL that displays when you gamble there?


I have tried to resolve this with them privately but they choose to ignore the matter and insist they done everything in their power to prevent this and it's entirely not their fault, which I massively disagree with. It's both of our faults.

I want them to accept that they could have done better and that they can do better in the future to prevent something this extreme from happening to someone else. I want them to realise the damage they can cause by not taking responsible gambling seriously.

This is not solely about my loss of funds, this is about the carelessness of the company. I want to highlight this and make them learn from this and evolve. I don't believe they are truely a bad company. As stated before, they were good to me prior to my self exclusion.

The world of anonymous gambling is a dangerous one for vulnerable players such as myself.

OP has gone quiet, I wonder if Sportsbet have reached out directly. What were you thinking?

Hopefully this thread will be kept updated
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
So you are an alt-account of game-protect?

You should stop chasing after users that are claiming they are victims of Sportsbet and other casinos and you should own up to everybody how many alts you actually operate.


What does this (wrongly) association have to do with the subject? Topics open to talk about this, not to talk about peripheral issues. If you want to talk about the association of other accounts, you should do that in the appropriate topic here.
Incidentally, I am not a fan of sportsbet.io, given the way in which many people have been duped. But on this issue I can only say that it is not the responsibility of sportsbet that many bitcoins have been gambled, that is your own responsibility. Nobody has obliged you to deposit the bitcoins. I do not think that sportsbet.io should return the bitcoins.
hero member
Activity: 938
Merit: 500

It appears that GP is back and he is going to protect us from 'evil' betting websites...


GP is Game Protect.
Unfortunately our site is named with similar abbreviation Get-Paid.com but we have nothing to do with GP, and please don't use our quote in that reference neither.


What does this (wrongly) association have to do with the subject? Topics open to talk about this, not to talk about peripheral issues. If you want to talk about the association of other accounts, you should do that in the appropriate topic here.
Incidentally, I am not a fan of sportsbet.io, given the way in which many people have been duped. But on this issue I can only say that it is not the responsibility of sportsbet that many bitcoins have been gambled, that is your own responsibility. Nobody has obliged you to deposit the bitcoins. I do not think that sportsbet.io should return the bitcoins.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
I sympathise with you. Some sort of help might be possible depending on the answer to these questions so please answer the following:

 - Which country are you located in?
 - When going to sportsbet.io I get diverted to sportsbetio.uk so what was the exact URL that displays when you gamble there?


I have tried to resolve this with them privately but they choose to ignore the matter and insist they done everything in their power to prevent this and it's entirely not their fault, which I massively disagree with. It's both of our faults.

I want them to accept that they could have done better and that they can do better in the future to prevent something this extreme from happening to someone else. I want them to realise the damage they can cause by not taking responsible gambling seriously.

This is not solely about my loss of funds, this is about the carelessness of the company. I want to highlight this and make them learn from this and evolve. I don't believe they are truely a bad company. As stated before, they were good to me prior to my self exclusion.

The world of anonymous gambling is a dangerous one for vulnerable players such as myself.
jr. member
Activity: 42
Merit: 4
The world of anonymous gambling is a dangerous one for vulnerable players such as myself.

It is, and the only way for you to change it would be by helping yourself, and if you want SportsBet.io to worry more about users like you then a legal action might make them double and triple think before a similar case like yours repeats itself. But ignoring it and treating your 36 BTC as a loss would only make them repeat the same thing with someone else.

Your best bet is firstly betting on yourself and secondly - pursue the matter legally.

As I mentioned before raising the issue with Curacao eGaming was useless and even a negative step towards you as they can use it in a legal action to backup their claim - please refrain from making further wrong steps and start taking the right steps to make your life better.


Overall a disappointing response from sportsbet.io, but they have not denied it so OP's story must be correct.

A sad state of affairs really, very sad to see. Feel for OP. Not sure I can offer much advice though, I hope OP and sportsbet.io can sort this out. I'd like to see it get some more public attention, could work in OP's favour.
sr. member
Activity: 1877
Merit: 389
The world of anonymous gambling is a dangerous one for vulnerable players such as myself.

It is, and the only way for you to change it would be by helping yourself, and if you want SportsBet.io to worry more about users like you then a legal action might make them double and triple think before a similar case like yours repeats itself. But ignoring it and treating your 36 BTC as a loss would only make them repeat the same thing with someone else.

Your best bet is firstly betting on yourself and secondly - pursue the matter legally.

As I mentioned before raising the issue with Curacao eGaming was useless and even a negative step towards you as they can use it in a legal action to backup their claim - please refrain from making further wrong steps and start taking the right steps to make your life better.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
What is your next step?

Regardless of what Sportsbet really believe what happened, you cannot expect Sportsbet or any other online casino to accept any form of liability in a public forum, it will open them up for mass litigation. they could have privately engaged with you in a different more sympathetic manner but from what you and they wrote it seems they decided against it.

What next for you?


sportsbet.io have replied with the response I was expecting, unfortunately because I reported it to Curacao eGaming that is now their response.

It is however clear from this case that as a company you have no regard for the welfare of your players and absolutely no commitment to maintaining a responsible gambling program.
newbie
Activity: 2
Merit: 0
As long as you do not check the identity of account holders, you neither comply with AML laws nor with your obligation to enforce self-exclusion requests.

No, your partner in crime Curaçao eGaming is not where the matter between the customer and Sportsbet.io best remains.
legendary
Activity: 2661
Merit: 2979
Make winning bets on sports with sportsbet.io!
Hi all,

In relation to this thread topic, please be advised that we won't be going into much detail here. As you can understand when matters get to a stage of self-exclusion/account closures etc etc we certainly prefer to keep all matters confidential and private.
But in summary, in the fairness of providing the general public a reply, we can say at every possible opportunity available to us, we have complied with the request for account closure. We're confident we've acted fairly, in line with our T&Cs, and gone above and beyond to ensure that our obligations to responsible gaming are upheld.
It has been requested here that we not share any details of any kind and we respect that. There has however been clear, consistent communication with the player about the situation, our T&Cs, and processes for such cases.
We have supplied all the relevant information to our license holder in response to this issue which was raised to them and are awaiting their decision.
This is where the matter between the customer and Sportbet.io best remains.

Thank you for your understanding

regards,
Steve.
Sportsbet.io
legendary
Activity: 2086
Merit: 1282
Logo Designer ⛨ BSFL Division1
OP wants a resolution, not to get his thread kicked out from this forum for not being a scam-issue or not etc. - unfortunately in a certain way this forum cannot help the OP, and in some way it would only cause more harm than good.
Threads are never kicked out from forum unless it is malicious or reported to moderators.

Game Protect is not Get-Paid.com
And Game Protect is not game-protect,
and merit abuse is merit abuse

No legal help was offered.
Whilst you seem to act like a good cop here it's also being on a borderline of being an idiot - if anyone using a PM in your eyes is a scammer then take out your paranoia on someone else.
You crossed idiot line long time ago, and acting like some kind a betting scam protector is for observation by medical professionals.
Stick to your faucets and clicks.
sr. member
Activity: 1877
Merit: 389
Honestly it's none of your business.
It's not of your business to offer people legal help in PM.
That is tactics used by scammers, and I care about people, and I don't want them to be scammed again.

We also care about people and I don't trust everything that is being said here neither.

If I had to PM the OP it was for a reason, you don't have to trust me and I don't have to trust you neither, but I do care for the OP and I didn't ask him for money and I did not offer him any legal services - the OP wants a resolution, not to get his thread kicked out from this forum for not being a scam-issue or not etc. - unfortunately in a certain way this forum cannot help the OP, and in some way it would only cause more harm than good.


Real GP?
Game Protect is not Get-Paid.com

Did you get any 'help' from Get-Paid?
Please don't trust anyone sending you PM or offering help in PM

OP, feel free to respond.
No legal help was offered.
Whilst you seem to act like a good cop here it's also being on a borderline of being an idiot - if anyone using a PM in your eyes is a scammer then take out your paranoia on someone else.
legendary
Activity: 2086
Merit: 1282
Logo Designer ⛨ BSFL Division1
Honestly it's none of your business.
It's not of your business to offer people legal help in PM.
That is tactics used by scammers, and I care about people, and I don't want them to be scammed again.

Because people seem to mistaken the real GP with ourselves in this forum.
Real GP?
I don't know what are you talking about

This is not just about being a sorry loser. It's so much more than that, surely you see that.
Did you get any 'help' from Get-Paid?
Please don't trust anyone sending you PM or offering help in PM
sr. member
Activity: 1877
Merit: 389
Why unfortunately?

Because people seem to mistaken the real GP with ourselves in this forum.

I will quote whoever I want when asking question related to topic or something you said.
Why are you offering legal help in PM to anyone in this forum when it has nothing related with your new GP website?

Honestly it's none of your business.
jr. member
Activity: 42
Merit: 4
Heh

I don’t think they’ll let some forum members decide this one. I wonder if it’s even true

Why would someone come here and post such thing if it wasnt true? It would be a waste and absolutely ridiculous. I am sure the OP has all the needed evidence to proof that his story is true. What would be the point of posting something like this if it was all fake? It would be totally useless

Sorry I didn’t quite mean it like that, I am interested to hear the full truth and sportsbet’s comments. We should wait for their response.
newbie
Activity: 14
Merit: 6
Why is this even still here?

This is not a scam accusation.

OP is just a sorry loser. Somebody needs to lose so somebody else can win, this is how gambling works. You didn't have to write a wall of text to prove this.

Some mod should move this topic to gambling discussion or off-topic, please.

If responsible gambling guideliness were not followed properly, it is a scam. The evidence should determine it.
legendary
Activity: 2086
Merit: 1282
Logo Designer ⛨ BSFL Division1
Unfortunately
Why unfortunately?

GP is Game Protect.
I did not say this.

don't use our quote in that reference neither.
I will quote whoever I want when asking question related to topic or something you said.
Why are you offering legal help in PM to anyone in this forum when it has nothing related with your new GP website?
newbie
Activity: 14
Merit: 6
Heh

I don’t think they’ll let some forum members decide this one. I wonder if it’s even true

Why would someone come here and post such thing if it wasnt true? It would be a waste and absolutely ridiculous. I am sure the OP has all the needed evidence to proof that his story is true. What would be the point of posting something like this if it was all fake? It would be totally useless
legendary
Activity: 3276
Merit: 2442
Why is this even still here?

This is not a scam accusation.

OP is just a sorry loser. Somebody needs to lose so somebody else can win, this is how gambling works. You didn't have to write a wall of text to prove this.

Some mod should move this topic to gambling discussion or off-topic, please.
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