Hi all,
In relation to this thread topic, please be advised that we won't be going into much detail here. As you can understand when matters get to a stage of self-exclusion/account closures etc etc we certainly prefer to keep all matters confidential and private.
But in summary, in the fairness of providing the general public a reply, we can say at every possible opportunity available to us, we have complied with the request for account closure. We're confident we've acted fairly, in line with our T&Cs, and gone above and beyond to ensure that our obligations to responsible gaming are upheld.
It has been requested here that we not share any details of any kind and we respect that. There has however been clear, consistent communication with the player about the situation, our T&Cs, and processes for such cases.
We have supplied all the relevant information to our license holder in response to this issue which was raised to them and are awaiting their decision.
This is where the matter between the customer and Sportbet.io best remains.
Thank you for your understanding
regards,
Steve.
Sportsbet.io
In relation to this thread topic, please be advised that we won't be going into much detail here. As you can understand when matters get to a stage of self-exclusion/account closures etc etc we certainly prefer to keep all matters confidential and private.
But in summary, in the fairness of providing the general public a reply, we can say at every possible opportunity available to us, we have complied with the request for account closure. We're confident we've acted fairly, in line with our T&Cs, and gone above and beyond to ensure that our obligations to responsible gaming are upheld.
It has been requested here that we not share any details of any kind and we respect that. There has however been clear, consistent communication with the player about the situation, our T&Cs, and processes for such cases.
We have supplied all the relevant information to our license holder in response to this issue which was raised to them and are awaiting their decision.
This is where the matter between the customer and Sportbet.io best remains.
Thank you for your understanding
regards,
Steve.
Sportsbet.io
I can confirm that sportsbet.io have not reached out to me regarding this, the situation remains the same.
There is still also no update from Curaçao eGaming.
I have had lots of messages from users asking how they can help, I don’t believe this post or it’s response will have any impact on the way sportsbet.io handle this case, but I also don’t feel it will do any harm. I wanted to raise awareness to this matter to show that as a company they clearly have no care towards responsible gambling and the impact that has.
The best way one can help is by supporting the flag against them on this forum. Link found below.
https://bitcointalk.org/index.php?action=trust;flag=2181
Should I receive any updates I will keep this thread updated. Thanks
There is still also no update from Curaçao eGaming.
I have had lots of messages from users asking how they can help, I don’t believe this post or it’s response will have any impact on the way sportsbet.io handle this case, but I also don’t feel it will do any harm. I wanted to raise awareness to this matter to show that as a company they clearly have no care towards responsible gambling and the impact that has.
The best way one can help is by supporting the flag against them on this forum. Link found below.
https://bitcointalk.org/index.php?action=trust;flag=2181
Should I receive any updates I will keep this thread updated. Thanks
