Having breached my self exclusion multiple times, I believe they should be voiding my wagering as per their terms and conditions and of course return my funds to me, although it states “at their discretion”!!.
Regardless of the above terms, the ethical response of this would be to return my funds. I asked them for help, I self excluded from their platform to offer me protection, because I needed it. I believe their attempts at blocking my accounts have not been sufficient and that they are just as responsible as me for me losing everything I have.
If you had this much clarity on what you were doing, what stopped you from getting a real help rather than asking the house to own up to your ways. It is good to own your misfortunes rather than finding a way to put that blame on someone else's shoes.
It’s so crazy that a company can allow me to lose so much money without even asking me to KYC once, having proper KYC in place would have protected me and prevented me from being in such a bad situation.
You did this to yourself, how crazy it would be for you to keep on placing bets even if you are loosing millions and you do now you identified that it was the house to blame because why would they allow you to loose this much, the answer is simple, they are not a charity and they do not mind people gambling and they are not checking your state of mind as you are responsible for your actions.
I appreciate that Sportsbet.io would have incurred costs from this incident such as commissions to their game providers and I would be willing to accept some of the responsibility and have a reduced sum returned to me. I hope Sportsbet will eventually come to the right decision as at the moment I feel this has been handled very badly and unfairly. I have been completely truthful with sportsbet.io throughout and I have not attempted to defraud them at any point, all I ask is that I am treated fairly.
Since you have the patience and asked everyone to see both sides, what happens if everyone who looses big comes with the same claim and ask the house to own up and ask to play fair by your standard, what would be the situation for online gambling sites, would that be a fair assessment ?.
If you won they would have given you the funds you deposited
, since you were chasing those loses with multiple accounts all you can do is own up and fighting for that will not give you any reward, sad to see your situation but its better to get some serious help.
but there were precedents of other cases where the gamblers won
Not heard about a precedent where someone lost to the house online and then winning a legal case, but i have heard about a case where the gambler won legally because of intoxication and the case was won because they could provide evidence that someone spiked the drinks and he was not in a situation to gamble and yet the house allowed him to gamble and lost millions.
