Hi pxdi,
This sounds like an honest misunderstanding and I have already notified Steve.
He should be in contact with you shortly.
Topic: sportsbet.io scam 1731 usdt - page 3. (Read 833 times)
I don't use VPN, but I believe I have dynamic ip.
I honestly create my account on Sunday with the sole purpose to bet on NFL final, I had some usdt in my binance account and I really fancy Kansas City Chiefs , so I open up my account at 6:39 PM my time and I deposit at 10:39 PM after I struggle few hours with decision if I should bet or or just enjoy the event. Right after I deposit I place the bet ID: 63e94ea469eea00001d9e5d8 , after the match ended they credited my account with 1731.11 usdt and around 0.27 usdt as reward, I decide at 5:18 am to ask for 1231 usdt withdraw so I can enjoy some profit and leave 500 usdt for others bets.
At 6:53 am they asked for my verification and I send them all documents and a reply at 6:53 am then they did not answer me at all until 19:44 when they ask me again to submit my documents and I did it again and send them a reply .
Today 14 February, at 7:44 they send me email "Thank you for completing our online identity verification." and "your account was disabled due to being flagged for multi accounting by our security systems" and I told them that I don't have any other accounts, why would I ? and now let's be frankly , if I had any other previous account they would not ask for that account verification first?
Today 14 February at 9:45 they send me email accusing having other accounts and to respond them honestly, and I reply I have only 1 username: pixdi.
Today 14 February at 9:59 they send me another account with this message:
"Hello pxdi,
Thank you for providing us with all the information requested.
Once our investigation is completed, we shall get back to you. You can expect a response from us within 5 business days.
We kindly ask for your patience and understanding meanwhile. "
In exchange I reply to them that I open a review to trustpilot, here on bitcoin talk and I form a complaint to curacao-egaming.com .
I also find out that if you sent an email to the email address that sportsbet.io has on their website which is : " [email protected]" you will receive a reply like this : "Curaçao eGaming ("CEG") has received your message, however it was not able to process or read the message, since it was sent to an automated "No reply" email address. "
Please test it to see for yourself!
So I go to curacao-egaming.com and I fill a complaint there and they confirm that they receive my complaint with an official email.
I also asked them to send my 1731 usdt to a address if they don't want me as my customer, but I feel entitled to receive this amount since my bet is honestly placed. Frankly I lost my trust in them after I saw what they are able to do and I receive this answer from them:
"Hello pxdi,
Thank you for your message.
Please wait for our Player Safety and Assurance Team to contact you with further instructions on this.
We cannot assist you with your request until they have proceeded with this.
Should you need assistance with other queries, feel free to reach out."
I honestly regret the moment I create account to this sportsbook and I think this community will have to do something about because think about if my bet was lost, or during half time they offered me option to cash out at 299 usdt and would have cash out then, would they refund my bet? no, they would have taken my money and it was their right, but when I won and I comply with everything they have asked, why to behave with your customer like this?
I honestly create my account on Sunday with the sole purpose to bet on NFL final, I had some usdt in my binance account and I really fancy Kansas City Chiefs , so I open up my account at 6:39 PM my time and I deposit at 10:39 PM after I struggle few hours with decision if I should bet or or just enjoy the event. Right after I deposit I place the bet ID: 63e94ea469eea00001d9e5d8 , after the match ended they credited my account with 1731.11 usdt and around 0.27 usdt as reward, I decide at 5:18 am to ask for 1231 usdt withdraw so I can enjoy some profit and leave 500 usdt for others bets.
At 6:53 am they asked for my verification and I send them all documents and a reply at 6:53 am then they did not answer me at all until 19:44 when they ask me again to submit my documents and I did it again and send them a reply .
Today 14 February, at 7:44 they send me email "Thank you for completing our online identity verification." and "your account was disabled due to being flagged for multi accounting by our security systems" and I told them that I don't have any other accounts, why would I ? and now let's be frankly , if I had any other previous account they would not ask for that account verification first?
Today 14 February at 9:45 they send me email accusing having other accounts and to respond them honestly, and I reply I have only 1 username: pixdi.
Today 14 February at 9:59 they send me another account with this message:
"Hello pxdi,
Thank you for providing us with all the information requested.
Once our investigation is completed, we shall get back to you. You can expect a response from us within 5 business days.
We kindly ask for your patience and understanding meanwhile. "
In exchange I reply to them that I open a review to trustpilot, here on bitcoin talk and I form a complaint to curacao-egaming.com .
I also find out that if you sent an email to the email address that sportsbet.io has on their website which is : " [email protected]" you will receive a reply like this : "Curaçao eGaming ("CEG") has received your message, however it was not able to process or read the message, since it was sent to an automated "No reply" email address. "
Please test it to see for yourself!
So I go to curacao-egaming.com and I fill a complaint there and they confirm that they receive my complaint with an official email.
I also asked them to send my 1731 usdt to a address if they don't want me as my customer, but I feel entitled to receive this amount since my bet is honestly placed. Frankly I lost my trust in them after I saw what they are able to do and I receive this answer from them:
"Hello pxdi,
Thank you for your message.
Please wait for our Player Safety and Assurance Team to contact you with further instructions on this.
We cannot assist you with your request until they have proceeded with this.
Should you need assistance with other queries, feel free to reach out."
I honestly regret the moment I create account to this sportsbook and I think this community will have to do something about because think about if my bet was lost, or during half time they offered me option to cash out at 299 usdt and would have cash out then, would they refund my bet? no, they would have taken my money and it was their right, but when I won and I comply with everything they have asked, why to behave with your customer like this?
just curious, were you using a VPN when you registered or while gambling on their gambling site? I've seen gamblers post their complaints here about getting banned due to multi-accounting because they were using VPN when they registered/played on the gambling site.
you mentioned in one of your emails to them that you would place a complaint against them to their license provider, I suggest you do that if you feel that you are being wronged.
you mentioned in one of your emails to them that you would place a complaint against them to their license provider, I suggest you do that if you feel that you are being wronged.
What happened::
This Sunday I open an account at sportsbet.io with the idea to bet on NFL Final, I choose them because I saw that they sponsor teams like Arsenal and Southampton and there one of the few sportsbook online that offers crypto ( at least to my knowledge ) , I deposit (836.28 usdt ) from my binance account ( I can prove ) , the bet was placed with around 3 hours before NFL final start, and you credited my sportsbet.io ( 1731.38 usdt ) then I requested a withdrawal of 1231 usdt which was declined and I wanted to leave 500 usdt into my account for future betting.
They declined my withdrawal and ask for verification, I totally comply and send them my documents, they said "Thank you for completing our online identity verification." and then they said that " your account was disabled due to being flagged for multi accounting by our security systems" and I told them that if I had any other account I will use that to place my bet on NFL final, which of course everybody will do, why you would need a second account?
I said to them that I don't have any other account and they asked my to wait another 5 business days which I find it weird since they already verified me and my bet was honestly placed .
I leave you all my conversation and print screen with my account below. I am terrible sorry that I did not read this forum before joining this scam sportsbook and I hope they will take the rightful decision here.
Scammers Profile Link: https://bitcointalksearch.org/user/sportsbetio-832366
Reference Link: https://bitcointalk.org/index.php?topic=1458034.10600
Amount Scammed: 1731 USDT
Payment Method: USDT
Proof of Payment: https://tronscan.io/#/transaction/0c8aaf3eba623db12dde630d6ccf6bf97cb77fe072f6b6889da0062d8a7bc980
PM/Chat Logs:
sportsbet.io email with disabled account: https://ibb.co/w6CL5Cv
sportsbet.io email with accusing accounts: https://ibb.co/tcZRxwK
My explanation to sportsbet.io: https://ibb.co/9wT8xZ6
sportsbet.io email asking to wait for 5 days: https://ibb.co/g9GB9C9
My respond for their request: https://ibb.co/LZh3dMq
Additional Notes:
sportsbet.io account pxdi: https://ibb.co/ZgvZQwS
Bet that I placed on NFL final: https://ibb.co/yV52nSX
account history: https://ibb.co/mqjZvcS
account balance: https://ibb.co/jhc9c5q
unable to withdraw 48 hours: https://ibb.co/W0MFZg4
Bottom line I wish I would read this forum first, but when I sign up for sportsbet.io I really trusted them because I saw them linked with Arsenal, Southampton big Premier League clubs that gives them trust, but they are a complete scam, they don't want to pay a legit bet on NFL Final a massive event! I am sorry for my english and I hope that my post will help at least somebody not to make the same mistake as I did and raise awareness about this scam sportsbook. I will go further and make complain about them to their license, and even try to get in contact with as many people I can including contacting anybody from press, Arsenal , Southampton , this scam should not be promoted anymore because even if you think they are little money for 1 user, if you have thousands of them you make millions and it is simply not right!
This Sunday I open an account at sportsbet.io with the idea to bet on NFL Final, I choose them because I saw that they sponsor teams like Arsenal and Southampton and there one of the few sportsbook online that offers crypto ( at least to my knowledge ) , I deposit (836.28 usdt ) from my binance account ( I can prove ) , the bet was placed with around 3 hours before NFL final start, and you credited my sportsbet.io ( 1731.38 usdt ) then I requested a withdrawal of 1231 usdt which was declined and I wanted to leave 500 usdt into my account for future betting.
They declined my withdrawal and ask for verification, I totally comply and send them my documents, they said "Thank you for completing our online identity verification." and then they said that " your account was disabled due to being flagged for multi accounting by our security systems" and I told them that if I had any other account I will use that to place my bet on NFL final, which of course everybody will do, why you would need a second account?
I said to them that I don't have any other account and they asked my to wait another 5 business days which I find it weird since they already verified me and my bet was honestly placed .
I leave you all my conversation and print screen with my account below. I am terrible sorry that I did not read this forum before joining this scam sportsbook and I hope they will take the rightful decision here.
Scammers Profile Link: https://bitcointalksearch.org/user/sportsbetio-832366
Reference Link: https://bitcointalk.org/index.php?topic=1458034.10600
Amount Scammed: 1731 USDT
Payment Method: USDT
Proof of Payment: https://tronscan.io/#/transaction/0c8aaf3eba623db12dde630d6ccf6bf97cb77fe072f6b6889da0062d8a7bc980
PM/Chat Logs:
sportsbet.io email with disabled account: https://ibb.co/w6CL5Cv
sportsbet.io email with accusing accounts: https://ibb.co/tcZRxwK
My explanation to sportsbet.io: https://ibb.co/9wT8xZ6
sportsbet.io email asking to wait for 5 days: https://ibb.co/g9GB9C9
My respond for their request: https://ibb.co/LZh3dMq
Additional Notes:
sportsbet.io account pxdi: https://ibb.co/ZgvZQwS
Bet that I placed on NFL final: https://ibb.co/yV52nSX
account history: https://ibb.co/mqjZvcS
account balance: https://ibb.co/jhc9c5q
unable to withdraw 48 hours: https://ibb.co/W0MFZg4
Bottom line I wish I would read this forum first, but when I sign up for sportsbet.io I really trusted them because I saw them linked with Arsenal, Southampton big Premier League clubs that gives them trust, but they are a complete scam, they don't want to pay a legit bet on NFL Final a massive event! I am sorry for my english and I hope that my post will help at least somebody not to make the same mistake as I did and raise awareness about this scam sportsbook. I will go further and make complain about them to their license, and even try to get in contact with as many people I can including contacting anybody from press, Arsenal , Southampton , this scam should not be promoted anymore because even if you think they are little money for 1 user, if you have thousands of them you make millions and it is simply not right!
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