I just talk today with nitrogen to see if they going to change something, all usual like was before 🤦♂️🤦♂️
This is Max from Nitrogen Sports, I've been replying to your emails for several weeks and I want to clarify a few things.
It is true that we contacted you via email and that we made you an offer for a $8K credit with one simple condition (no deposit required, 10X rollover).
"Lets try it its big bonus even with 10 roll over i am happy with that and i be happy to be back
"
A few days later, you sent me an email complaining about your account limits (which didn't seem to be a problem until you lost the bonus) and asking me to credit more funds.
We took the time to check your limits and informed you that they were never cut or adjusted, and that some lesser or minor leagues, for example, Israeli Basketball (Live Betting) are limited to $500 in some cases. We also explained you that general limits on major sports can go up to $60K (although, you keep saying otherwise).
All we have received from you is a few emails indicating that Stake is giving you thousands of dollars in incentives and rewards, and that since these rewards are action based, you don't have to accrue losses in order to receive an incentive. We replied saying that you that you are ok to receive your weekly rebate, but that no cash incentives were going to get credited in addition to the $8K you received. We also informed you that you were needed to reactivate your account in order to receive a new incentive. That never happened.
The part that I want to make clear is the following:
1- You never asked or inquired about any changes to the VIP program, platform, overall service, etc. All you did was sending an email saying that you were now receiving thousands of dollars in bonuses and incentives from Stake, and that you were expecting us to do the same.
2 - We increased your bonus deal and made some changes and adjustments, but now it seems that our effort was insufficient to your eyes.
3- Claiming that "NS won't change anything" is not only false, but also a malicious statement. It seems seems that your only goal is making NS look bad after I declined your request for a second bonus, which by the way, you wanted to have under your own terms (cash reward, no rollover, no deposit).
Every VIP in our program is treated according to their action and loyalty. Your account has been inactive for almost a year (since February 2020), although, you have contacted us numerous times asking for free cash rewards and other bonuses (That's after the $8k we credited and that you happily took).
We granted an exception, you seemed to have no issues with the funds credited (You even said that your were resuming your action on permanent basis after receiving the bonus). We are sorry to know that you find our deal to be insufficient, but that does not mean that NS is reluctant to treat players fairly and that we are not open to listen to their feedback and suggestions and reward loyal players. That is simply false. Have a nice day.