- Why did you deposit such a large amount of 1500 Dai? But if you just reduced the amount deposited and suddenly got lucky, that would be better and better.
Instead of the large amount of money that you put in to be able to win, then those are the rules of the stakes gambling platform where you have no choice but to actually follow the rules they say; you can't do anything about it.
Topic: Stake.com - Restricted and poor support absolving responsibility (Read 338 times)
September 02, 2024, 09:09:29 AM
September 02, 2024, 08:53:45 AM
Correct me if I’m wrong but the user that you mention is in-charge only on Stake signature campaign which you can verify their role on the OP of Stake sig campaign thread.
I never saw any user that deals with Stake issue related to players. Stake has their own forum which an admin is more active on dealing with issue like this. So far Stunna is the only user that personally deals with user problem here in the forum but right now he is not active anymore.
Maybe try to ping your manager to see this case.
Your not entirely wrong when you say this only that, you failed to recognize the difference between, signature threads and an Ann thread.
Eventually, stake has both as are many services that are run on the forum.
stake.com do have users that are bestowed upon to manage different sections of its promotions on the forum, while there duties are shared, you would find that, each of them are more than capable of relaying complaints to the support system.
It’s always best chance to take on the Ann thread for your complaints should you not have better chances with live support. That’s partly why there is even an Ann thread. It doesn’t just serve promotional purposes but, also issue resolutions.
Stuna does in fact functions in that capacity still.
What I’ll say to OP is that, I don’t know how long your complaints might have been let on the shelf, you didn’t provide any screenshots of your conversation or what error message your getting but, those might help for better understanding of what the challenge is and how to deal with it.
Also, don’t go about logging too many complaints if their is a time frame for responses. You can be patient with the support to get back to you on mailing services.
September 02, 2024, 08:36:08 AM
✂️
All round, poor, and I now appear to be stuck.
All round, poor, and I now appear to be stuck.
Bad? Not many players complain about the responsibility of the stake towards its users. Some gamblers who fight in large quantities do not complain like your complaint. I don't need to mention anyone who bet to hundreds of thousands of dollars in the stake. Maybe you are known to have problems with the rules that have been decided by stake.
September 02, 2024, 08:14:44 AM
Stake representatives aren't really active in this forum anymore frankly speaking since they don't really have a dedicated team to answer queries in this forum based on what I observed.
Stunna used to resolve some cases here and there, but I haven't seen him around in this forum for a long time though I could be wrong. Their site or their specific forum are probably the best ways for op to find a resolution to his problem.
Exactly. I agree with you because this is a not the first time I have seen such allegation from users of the casino and they have not answered any of them which I have seen. They were accusation threads in the Accusations Board as well and I don't know if those ones have been settled. And one thing stake has to understand that, responding to complains means a lot. And whereby they are redundant about those complains then it will definitely escalate to another thing. So I am also appealing to them to answer queries.Stunna used to resolve some cases here and there, but I haven't seen him around in this forum for a long time though I could be wrong. Their site or their specific forum are probably the best ways for op to find a resolution to his problem.
But those accusation didn't proceed to worse situation, since if legit accusation has been posted I guess they pay attention with those cases and solve it. But the current accusation we see is just a nonsense post created by people who lose their money or got caught doing illegal activities in their casino. Then decide to be a troll and create something malicious story to destroy the reputation of Stake.
I guess its no sense for them to answer those kind of allegation since they know that many people know already that accusation without a proof mostly a fake claims. We see peoples approach towards those accusation and I guess that's enough for stake to not waste their energy to those people who usually do those crazy things.
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September 02, 2024, 03:50:46 AM
I should also note, their calculation for the wagering requirement seems way off. I wagered around $35k, yet they say I am only 13% of the way there... not sure how they work that out, 100% bets are placed on Sportsbook which I am informed as a 4% house edge, so contributes at 1:1 to the wager.
All round, poor, and I now appear to be stuck.
And to comment on the general issue, I really don't know what to say, aside from the fact that I know that most casinos like to see their players distribute their bet, gameplay across all sections of the casino, specially when your are taking advantage of a bonus, they want you to distribute your bets/gameplay across sports betting, casino games, slot games and so on, this way, your chances of losing at the end of the day increases, which favors the casino.
But when you are under a bonus and only focusing on sports betting because this is what you are good at, and constantly winning most of your bets, trust me, any casino will not hesistate to limit your account which even if you continue to win your little bets, reaching your goal which is the wager requirement becomes way more difficult.
September 01, 2024, 06:01:06 PM
Actually, I am surprised that stake offers something like deposit bonuses now, I never heard of that. Thought this might be a scam but since you say the bonus money was added to your account I guess it's not.
Anyway, I had the same problem with being limited on sports. This limit is mostly just for 1 sport, the one where you obviously have been successful, otherwise you wouldn't have gotten the limit.
I mean you could just run the required wager through the casino at like super high winning % bets, that would be a solution. Dice 1.01 odds for example. Sure you would have some calculated losses due to house edge but it's better than nothing. Or, as I said, you try to bet on different sports and check if the limit also applies there, normally it shouldn't.
Hopefully you can figure something out! Good luck!
It a good way to start at a casino and sure those money helps alot most especially if you lost your initial deposit, you still have something to play with.
September 01, 2024, 04:41:47 PM
Stake representatives aren't really active in this forum anymore frankly speaking since they don't really have a dedicated team to answer queries in this forum based on what I observed.
Stunna used to resolve some cases here and there, but I haven't seen him around in this forum for a long time though I could be wrong. Their site or their specific forum are probably the best ways for op to find a resolution to his problem.
Exactly. I agree with you because this is a not the first time I have seen such allegation from users of the casino and they have not answered any of them which I have seen. They were accusation threads in the Accusations Board as well and I don't know if those ones have been settled. And one thing stake has to understand that, responding to complains means a lot. And whereby they are redundant about those complains then it will definitely escalate to another thing. So I am also appealing to them to answer queries. Stunna used to resolve some cases here and there, but I haven't seen him around in this forum for a long time though I could be wrong. Their site or their specific forum are probably the best ways for op to find a resolution to his problem.
September 01, 2024, 03:01:31 PM
I never faced anything like this with Stake, especially that this casino particularly doesn’t offer much of these shady and impossible promotions to accomplish. I’m sorry for this but it’s every time a new user with a new story accusation against a legitimate casino, where most gamblers here from known members and high ranked ones are not experiencing such issues.
Can you please provide us with more details about the responses of Stake team, screenshots of your bets, how did you get this promotional offer and where did you receive the bonus. All these things are important for your case, if you are likely to be sure and in all your statements, then rest assured that Stake team wouldn’t scam you or pull such dirty games on you for a small amount like this.
Can you please provide us with more details about the responses of Stake team, screenshots of your bets, how did you get this promotional offer and where did you receive the bonus. All these things are important for your case, if you are likely to be sure and in all your statements, then rest assured that Stake team wouldn’t scam you or pull such dirty games on you for a small amount like this.
September 01, 2024, 02:33:34 PM
Their signature campaign is still active so maybe they could reach the stake support team if OP provides valid evidence in public or via PM if he's concerned about his privacy.
if Op has strong evidence he should have done it from some of the suggestions that have been obtained in this thread. but he is no longer active after creating this thread and some replies.
until now I can only judge Op who shared his story with all of us which cannot be confirmed as true because he did not attach evidence. we know that every gambler's experience must be different even though they bet in the same place.
I think there is no obligation for the Stake team to reply here. unless Op provides strong evidence.
September 01, 2024, 01:24:39 PM
Stake representatives aren't really active in this forum anymore frankly speaking since they don't really have a dedicated team to answer queries in this forum based on what I observed.
Stunna used to resolve some cases here and there, but I haven't seen him around in this forum for a long time though I could be wrong. Their site or their specific forum are probably the best ways for op to find a resolution to his problem.
Stunna used to resolve some cases here and there, but I haven't seen him around in this forum for a long time though I could be wrong. Their site or their specific forum are probably the best ways for op to find a resolution to his problem.
Their signature campaign is still active so maybe they could reach the stake support team if OP provides valid evidence in public or via PM if he's concerned about his privacy.
And also I recommend OP to move this thread to scam accusations board where it fits well than here.
My opinion, Stake is one of the biggest crypto casino so I doubt they will blow their reputation for few thousand dollars.
September 01, 2024, 12:11:56 PM
Stake representatives aren't really active in this forum anymore frankly speaking since they don't really have a dedicated team to answer queries in this forum based on what I observed.
Stunna used to resolve some cases here and there, but I haven't seen him around in this forum for a long time though I could be wrong. Their site or their specific forum are probably the best ways for op to find a resolution to his problem.
Stunna used to resolve some cases here and there, but I haven't seen him around in this forum for a long time though I could be wrong. Their site or their specific forum are probably the best ways for op to find a resolution to his problem.
September 01, 2024, 10:57:20 AM
Sportsbooks usually limit customers when they win too much, that is to say when they spot bettors strong enough to overcome their bet margin in the long run and to make profits from them. So you should look at your balance and the funds you've managed to withdraw if any, minus the funds you've deposited, the difference between them was certainly positive when they applied those restrictions to your account. In addition to that, since you are betting on this specific sportsbook, I bet they've locked your withdrawals if you were not KYC level 4 verified and they will now require you to complete it before allowing you to withdraw your funds again, one day. Many people report here having their KYC reset though. You should open a thread into the Scam Accusations section IMO, you will find several other cases related to such behaviour.
August 31, 2024, 04:58:31 PM
But the OP's complaint will be useless if he doesn't have any evidence of his complaint, because it will only be considered as a made-up story to bring down the casino.
The Op's complaint was actually invalid as he never gave any evidences that could serve was a reference point to the alleged mishap. I haven't read all through, but if there were to be any, he'd attach them to the write-up.Quote
Correct me if I’m wrong but the user that you mention is in-charge only on Stake signature campaign which you can verify their role on the OP of Stake sig campaign thread.
Most of them don't even know their left from right... Are they all expecting 2 administrators to advocate for a huge and long standing casino like stake.com??Look, this is my own personal opinion -- I've had my funds on stakes severally and, although it wasn't on the same case, I never had any difficulties sorting out everything proceed with the help of the customer care service.
August 31, 2024, 03:59:01 PM
Of lately there have been series of complaints from members with respect to the ill treatments meted on them by stake.com which I feel is unbecoming. However, I think their representative should act swiftly with respect to this complaint and op should present evidence if possible to backup his claims. The stake I know here is far bigger than these complaints and if I am not mistaken this situation is just a minor case to handle by the team without much public awareness which looks like a distraction from them rendering services.
Customer service is one of the focal point of casinos and as such should be handled professionally because the way they handle their customers determines if the customer would still remain with them or not. From what op has said, if it is true, then the stake online customer support made a big mistake to have threatened op of blocking him. That should not have been his response to op because he has no right to threaten op with such but to look for a way to calm op and assuring him that his case would be looked into while op wait for his response as simple as that.
Customer service is one of the focal point of casinos and as such should be handled professionally because the way they handle their customers determines if the customer would still remain with them or not. From what op has said, if it is true, then the stake online customer support made a big mistake to have threatened op of blocking him. That should not have been his response to op because he has no right to threaten op with such but to look for a way to calm op and assuring him that his case would be looked into while op wait for his response as simple as that.
August 31, 2024, 02:58:34 PM
Recently there are more accusation threads on stake.com and stake has not come to say anything about those accusations which I have seen. Even selling the verified stake accounts too, they have not come out to clarify the forum that their hands are not among. What the Op is saying is a very simple something that Stake can come here and clarify it or solve the issue for the Op and he will come here and also inform the forum that the issue has been solved. But when they are mute on all these little accusation then it means a lot. Op said before he sighed up to the site, he saw 35% as the wagering but entering the site, he saw a different percentage of 40% which looks like deception to lure people to register. And now the Op can't wage again because of the reduction of the wagering amount. But this is a very simple case if the representative of stake in the forum can respond to such.
I have said that representatives from Stake will most likely address this issue, even if some people think it is a simple matter. If Stake doesn't take user complaints seriously, then I'm sure they will have more serious problems next time which could possibly damage customer trust. I agree with you that not all issues are serious, but they shouldn't ignore complaints when their customers need an explanation.
As of today, no representatives have come to this thread. I'm not sure who will be representing their brand here, but then again they're definitely listening and will likely respond to this one. However, previously, the OP had not provided several pieces of evidence including his conversation with the support team on live chat.
August 31, 2024, 02:49:08 PM
Recently there are more accusation threads on stake.com and stake has not come to say anything about those accusations which I have seen. Even selling the verified stake accounts too, they have not come out to clarify the forum that their hands are not among. What the Op is saying is a very simple something that Stake can come here and clarify it or solve the issue for the Op and he will come here and also inform the forum that the issue has been solved. But when they are mute on all these little accusation then it means a lot. Op said before he sighed up to the site, he saw 35% as the wagering but entering the site, he saw a different percentage of 40% which looks like deception to lure people to register. And now the Op can't wage again because of the reduction of the wagering amount. But this is a very simple case if the representative of stake in the forum can respond to such.
I have said that representatives from Stake will most likely address this issue, even if some people think it is a simple matter. If Stake doesn't take user complaints seriously, then I'm sure they will have more serious problems next time which could possibly damage customer trust. I agree with you that not all issues are serious, but they shouldn't ignore complaints when their customers need an explanation.
As of today, no representatives have come to this thread. I'm not sure who will be representing their brand here, but then again they're definitely listening and will likely respond to this one. However, previously, the OP had not provided several pieces of evidence including his conversation with the support team on live chat.
August 31, 2024, 01:57:40 PM
Recently there are more accusation threads on stake.com and stake has not come to say anything about those accusations which I have seen. Even selling the verified stake accounts too, they have not come out to clarify the forum that their hands are not among. What the Op is saying is a very simple something that Stake can come here and clarify it or solve the issue for the Op and he will come here and also inform the forum that the issue has been solved. But when they are mute on all these little accusation then it means a lot. Op said before he sighed up to the site, he saw 35% as the wagering but entering the site, he saw a different percentage of 40% which looks like deception to lure people to register. And now the Op can't wage again because of the reduction of the wagering amount. But this is a very simple case if the representative of stake in the forum can respond to such.
August 31, 2024, 01:30:49 PM
But part of the Stake.com team is still on forums like CapHook and Carrolzinha, they might be able to help this kind of thing to be conveyed to stake.com services directly.
But the OP's complaint will be useless if he doesn't have any evidence of his complaint, because it will only be considered as a made-up story to bring down the casino.
Correct me if I’m wrong but the user that you mention is in-charge only on Stake signature campaign which you can verify their role on the OP of Stake sig campaign thread.
I never saw any user that deals with Stake issue related to players. Stake has their own forum which an admin is more active on dealing with issue like this. So far Stunna is the only user that personally deals with user problem here in the forum but right now he is not active anymore.
Maybe try to ping your manager to see this case.
They are only in charge of their signature campaign on the forum and as far as I know they never logged into the Stake.com thread and didn't respond or interact with their customers, so it might be difficult unless there is some person who can connect them with Stunna, or they are no longer working for Stake, it will be much more difficult to reach the customer complaint service and solve the problem.
August 31, 2024, 01:19:19 PM
This issue of Stake regarding account limit is always happening on many occasion in the past based IIRC. Stake never give a clear answer to this issue until it just forgotten by the community since no official representative anymore dealing with the case.
The latest issue that has similarity on this case was this one https://bitcointalksearch.org/topic/--5487225 but there’s a lot of account limit complaints in the past that still unresolved.
I think there’s nothing to do here except withdraw the balance immediately since the bet limit is obviously set to stop user to play anymore.
But then we need to commend stake and other gambling site's that limits gambler's account, because from what I read about why casino limits player account, it is to help the players that are betting to much to avoid addictions, and possible uncontrollable loses, so the site place limits on such accounts to help them.
August 31, 2024, 12:51:42 PM
But part of the Stake.com team is still on forums like CapHook and Carrolzinha, they might be able to help this kind of thing to be conveyed to stake.com services directly.
But the OP's complaint will be useless if he doesn't have any evidence of his complaint, because it will only be considered as a made-up story to bring down the casino.
Correct me if I’m wrong but the user that you mention is in-charge only on Stake signature campaign which you can verify their role on the OP of Stake sig campaign thread.
I never saw any user that deals with Stake issue related to players. Stake has their own forum which an admin is more active on dealing with issue like this. So far Stunna is the only user that personally deals with user problem here in the forum but right now he is not active anymore.
Maybe try to ping your manager to see this case.
Exactly, that's what I was saying. The only person who ever took care of stuff was Stunna. The rest has other responsibilities obviously. Only the official support can help, but seems like he tried this already.
Limiting a player to 2$ bets is quite uncommon. It happened to me as I said, but solely for 1 sport, not all of them. But on the other hand, I never ever had any sort of deposit bonus and/or wager requirements at stake.
This issue of Stake regarding account limit is always happening on many occasion in the past based IIRC. Stake never give a clear answer to this issue until it just forgotten by the community since no official representative anymore dealing with the case.
The latest issue that has similarity on this case was this one https://bitcointalksearch.org/topic/--5487225 but there’s a lot of account limit complaints in the past that still unresolved.
I think there’s nothing to do here except withdraw the balance immediately since the bet limit is obviously set to stop user to play anymore.
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