Stake.com - Restricted and poor support absolving responsibility - page 2.

AHOYBRAUSE

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Quote from: AbuBhakar on August 31, 2024, 11:31:31 AM

Quote from: Akbarkoe on August 30, 2024, 10:32:50 AM

But part of the Stake.com team is still on forums like CapHook and Carrolzinha, they might be able to help this kind of thing to be conveyed to stake.com services directly.

But the OP's complaint will be useless if he doesn't have any evidence of his complaint, because it will only be considered as a made-up story to bring down the casino.

Correct me if I’m wrong but the user that you mention is in-charge only on Stake signature campaign which you can verify their role on the OP of Stake sig campaign thread.

I never saw any user that deals with Stake issue related to players. Stake has their own forum which an admin is more active on dealing with issue like this. So far Stunna is the only user that personally deals with user problem here in the forum but right now he is not active anymore.

Maybe try to ping your manager to see this case.

Exactly, that's what I was saying. The only person who ever took care of stuff was Stunna. The rest has other responsibilities obviously. Only the official support can help, but seems like he tried this already.
Limiting a player to 2$ bets is quite uncommon. It happened to me as I said, but solely for 1 sport, not all of them. But on the other hand, I never ever had any sort of deposit bonus and/or wager requirements at stake.

AbuBhakar

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Quote from: Akbarkoe on August 30, 2024, 10:32:50 AM

But part of the Stake.com team is still on forums like CapHook and Carrolzinha, they might be able to help this kind of thing to be conveyed to stake.com services directly.

But the OP's complaint will be useless if he doesn't have any evidence of his complaint, because it will only be considered as a made-up story to bring down the casino.

Correct me if I’m wrong but the user that you mention is in-charge only on Stake signature campaign which you can verify their role on the OP of Stake sig campaign thread.

I never saw any user that deals with Stake issue related to players. Stake has their own forum which an admin is more active on dealing with issue like this. So far Stunna is the only user that personally deals with user problem here in the forum but right now he is not active anymore.

Maybe try to ping your manager to see this case.

ShowOff

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OP, I hope a representative from Stake will come and help resolve your issue. At the moment I don't really understand how you are restricted to making bets of more than 2 DAI, that is something you never want. There may be something wrong, regardless of whether it is from your side or from Stake's side, but they will definitely come and solve it.

Quote from: paxmao on August 30, 2024, 02:46:17 PM

Quote from: Sandpit3998 on August 30, 2024, 04:52:03 AM

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Ideally, if you want to have any credibility at all, you are going to need to provide some elements of proof or evidence. It is very difficult to take seriously a newby account throwing accusations in those lines. If you can provide some evidence then the topic can be discussed and possibly you will gain some short of response from the site. Otherwise, this will lead you nowhere.

Exactly, the community needs supporting evidence instead of storylines. So a good suggestion is to post evidence of all the problems he experienced.

Ojima-ojo

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Quote from: Sandpit3998 on August 30, 2024, 04:52:03 AM

I don't have any alternate accounts. You just put cookie cutter response to all criticism, read my post and you'll see it's far from just "try another site".

If you sign up with a bonus that has a wagering requirement of 40x, get 15% of way through it using stakes of 300 DAI, but then can suddenly only bet 2 DAI on an event, you have basically been prevented from ever reaching the requirement. It would take years to reach.

How is that allowed?

One thing I have understood with most casinos as regards to bonus rewards is that, if you read through the terms of their bonuses and how it is awarded, there is always a column that state clearly that, the team have the final say as to how much in rewards the gambler get.

So if they give me A 300 Dai as you Said, they could give player B 100 dai bonus rewards, so that is to say that the team have the right to ditch out whatever they want as bonus rewards at anytime.

paxmao

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Quote from: Sandpit3998 on August 30, 2024, 04:52:03 AM

I don't have any alternate accounts. You just put cookie cutter response to all criticism, read my post and you'll see it's far from just "try another site".

If you sign up with a bonus that has a wagering requirement of 40x, get 15% of way through it using stakes of 300 DAI, but then can suddenly only bet 2 DAI on an event, you have basically been prevented from ever reaching the requirement. It would take years to reach.

How is that allowed?

Ideally, if you want to have any credibility at all, you are going to need to provide some elements of proof or evidence. It is very difficult to take seriously a newby account throwing accusations in those lines. If you can provide some evidence then the topic can be discussed and possibly you will gain some short of response from the site. Otherwise, this will lead you nowhere.

Mahdirakib

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Quote from: Sandpit3998 on August 30, 2024, 04:05:56 AM

I signed up with Stake.com through a special bonus link for Sportsbook, deposited 1500 DAI, and received a bonus of 3000 DAI. The bonus came with a requirement that I wager 35 times the combined amount of my deposit and bonus before I could withdraw any funds. Although this was seemingly changed to 40x despite the site I signed up via stating it was 35x.

What is the name of the website which has offered that exclusive deposit bonus on your Stake account? Your situation is very complicated now. Usually, sportsbook limits those players who win most of their bets by using any method or with their luck. You should inform about your situation to the site which has provided you the bonus and referred you to Stake. The owner of the website may discuss about your issue with Stake team.

AbuBhakar

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Quote from: Sandpit3998 on August 30, 2024, 04:05:56 AM

I signed up with Stake.com through a special bonus link for Sportsbook, deposited 1500 DAI, and received a bonus of 3000 DAI. The bonus came with a requirement that I wager 35 times the combined amount of my deposit and bonus before I could withdraw any funds. Although this was seemingly changed to 40x despite the site I signed up via stating it was 35x.

Casino often change the terms of their bonus. Probably the website that share Stake bonus doesn’t update their terms and posted the old requirements. Either way, Stake ToS will always govern that’s why you should always check the bonus ToS on the casino website itself not with the 3rd party that offer the bonus.

Quote

Since June 6th, 2024, I've placed about 170 bets, with each bet averaging around 300 DAI. Everything was going smoothly until August 24th, 2024, when I suddenly found myself unable to place bets above very small amounts, like 2 DAI. This change makes it nearly impossible for me to meet the wagering requirements, which seems unfair.

I saw this same issue before but I’m not sure which casino it is. Typically odds provider is the one that limit players bet size based on the activity of the player. The casino itself can’t do anything about this if the provider issue the restrictions to the player.

Akbarkoe

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Quote from: AHOYBRAUSE on August 30, 2024, 08:01:11 AM

Quote from: Akbarkoe on August 30, 2024, 07:37:24 AM

I don't know why there are a lot of complaints about Stake casino from some users lately, and I also question whether your complaint is true or not, so you need to provide evidence as a capital of your argument that deserves to be accounted for here, maybe provide screenshots of your gambling history, communication with the service, or your transaction history with the casino.

And it would be better for you to report on the Stake.com thread directly to get a response from stake representatives here rather than opening a new thread here.

https://bitcointalksearch.org/topic/stakecom-the-leading-crypto-casino-drake-ufc-everton-alfa-romeo-f1-team-2072589

There is no stake rep in this forum, and the ANN thread is no help with that. His post would only get lost under too many posts there and he won't get help anyway since Stunna is gone forever.
It's better to have his own thread here so there won't be any spam in the ANN thread.

But part of the Stake.com team is still on forums like CapHook and Carrolzinha, they might be able to help this kind of thing to be conveyed to stake.com services directly.

But the OP's complaint will be useless if he doesn't have any evidence of his complaint, because it will only be considered as a made-up story to bring down the casino.

seoincorporation

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Quote from: AHOYBRAUSE on August 30, 2024, 05:57:20 AM

Quote from: Sandpit3998 on August 30, 2024, 05:21:40 AM

I seem unable to place bets on any sport. All are limited. On some markets I can't even place ANYTHING. Not even 1 DAI. So it's a huge scam and my funds are basically trapped.

I do not touch casino, but you cannot use dice to meet the wagering: https://stake.com/policies/wager-requirements

Oh, you are right, basically all originals are excluded from the wager, that's quite sad.

And that's because people used to wager on dice or some of the horse games with a low chance to lose, that way you can wager big amounts and lose the minimum. You can even find some videos in YouTube about how people have methods to wager just to level up their accounts and chase the weekly and monthly bonuses.

So, it's totally normal the fact that they exclude those games for the wager on the welcome bonus.

AHOYBRAUSE

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Quote from: Akbarkoe on August 30, 2024, 07:37:24 AM

I don't know why there are a lot of complaints about Stake casino from some users lately, and I also question whether your complaint is true or not, so you need to provide evidence as a capital of your argument that deserves to be accounted for here, maybe provide screenshots of your gambling history, communication with the service, or your transaction history with the casino.

And it would be better for you to report on the Stake.com thread directly to get a response from stake representatives here rather than opening a new thread here.

https://bitcointalksearch.org/topic/stakecom-the-leading-crypto-casino-drake-ufc-everton-alfa-romeo-f1-team-2072589

There is no stake rep in this forum, and the ANN thread is no help with that. His post would only get lost under too many posts there and he won't get help anyway since Stunna is gone forever.
It's better to have his own thread here so there won't be any spam in the ANN thread.

Quote from: BitcoinHunt3r on August 30, 2024, 07:39:28 AM

Regarding this problem, yeah this often happens to several accounts that claim bonuses due to suspicions about several things multi account, arbitrage or others I just wonder why support doesn't explain the actual problem. Usually if the betting amount is limited or lowered the indication is that the user is using arbitrage betting or betting on odds 1.01 dominates the betting slip on sports so generally if we claim a bonus the minimum odds are 1.4 and 1.5 here I am not saying OP did anything and I am just explaining based on my experience and some friends, so it would be better if OP posts some betting slips.

Nah, wrong. As I said, I got limited myself, because I won constantly on a sport and withdrew the money. Also I was up. Once this happened I got limited real quick, had nothing to do with multi accounting, arbitrage betting or whatever. I simply ONLY bet on basketball and won, that's it.
If stake accuses you of arbitrage betting or multi accounting you won't get limited, they ban you and/or freeze your account since it's against the TOS.

BitcoinHunt3r

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Quote from: AHOYBRAUSE on August 30, 2024, 05:08:51 AM

Actually, I am surprised that stake offers something like deposit bonuses now, I never heard of that. Thought this might be a scam but since you say the bonus money was added to your account I guess it's not.

This is not new I have known this for a long time yeah about 2 years, so this is a collaboration between Stake and third parties/affiliate that's why 'Welcome Offer' is available in our account or other special code. So to see this ads you can find it on etherscan.io or other sites like this screenshot https://talkimg.com/images/2024/08/30/9NkVI.jpeg and the requirements of each affiliate are different depending on which code you use between 35x or 40x

Regarding this problem, yeah this often happens to several accounts that claim bonuses due to suspicions about several things multi account, arbitrage or others I just wonder why support doesn't explain the actual problem. Usually if the betting amount is limited or lowered the indication is that the user is using arbitrage betting or betting on odds 1.01 dominates the betting slip on sports so generally if we claim a bonus the minimum odds are 1.4 and 1.5 here I am not saying OP did anything and I am just explaining based on my experience and some friends, so it would be better if OP posts some betting slips.

Akbarkoe

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I don't know why there are a lot of complaints about Stake casino from some users lately, and I also question whether your complaint is true or not, so you need to provide evidence as a capital of your argument that deserves to be accounted for here, maybe provide screenshots of your gambling history, communication with the service, or your transaction history with the casino.

And it would be better for you to report on the Stake.com thread directly to get a response from stake representatives here rather than opening a new thread here.

https://bitcointalksearch.org/topic/stakecom-the-leading-crypto-casino-drake-ufc-everton-alfa-romeo-f1-team-2072589

Haunebu

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Did you arb(arbitrage betting) by any chance op? Punters tend to get limited primarily due to arbing which is why I asked you this query. Another point could be betting on lower league markets which tend to get you limited quickly.

Were you betting on popular markets or less popular markets? Whatever the case, they definitely need to communicate better regarding your situation.

Sandpit3998

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Quote from: AHOYBRAUSE on August 30, 2024, 05:57:20 AM

Quote from: Sandpit3998 on August 30, 2024, 05:21:40 AM

I seem unable to place bets on any sport. All are limited. On some markets I can't even place ANYTHING. Not even 1 DAI. So it's a huge scam and my funds are basically trapped.

I do not touch casino, but you cannot use dice to meet the wagering: https://stake.com/policies/wager-requirements

Oh, you are right, basically all originals are excluded from the wager, that's quite sad.
Well, if you really can make no bets whatsoever then it look quite off for sure. Not giving you the chance to meet the requirements in a reasonable time is really new to me.

By the way, about the progress, it might be kinda right because often the wager requirement includes the bonus amount. So you might have to wager 4500 DAI 40 times. So the 13% is not that far off, considering I don't know the exact amount of your wager.

Yeah it's a joke tbh. And their support is dreadful - I just get cookie cutter responses. "Try lower amount" I need to know why I was limited and what I can do to resolve it. Their MO on live chat is absolve responsibility and deflect.

I believe the calculation is wrong as its 40 x (deposit + bonus) which with my wagering would put me around ~18% of the way there, yet their calculation has me at 13%. Despite the fact 100% of all bets placed are sportsbook at a 4% house edge so they should be 1:1 accumulation.

Either way, when I can only bet 2 DAI, I won't be getting there any time soon anyway.

AHOYBRAUSE

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Quote from: Sandpit3998 on August 30, 2024, 05:21:40 AM

I seem unable to place bets on any sport. All are limited. On some markets I can't even place ANYTHING. Not even 1 DAI. So it's a huge scam and my funds are basically trapped.

I do not touch casino, but you cannot use dice to meet the wagering: https://stake.com/policies/wager-requirements

Oh, you are right, basically all originals are excluded from the wager, that's quite sad.
Well, if you really can make no bets whatsoever then it look quite off for sure. Not giving you the chance to meet the requirements in a reasonable time is really new to me.

By the way, about the progress, it might be kinda right because often the wager requirement includes the bonus amount. So you might have to wager 4500 DAI 40 times. So the 13% is not that far off, considering I don't know the exact amount of your wager.

Sandpit3998

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I seem unable to place bets on any sport. All are limited. On some markets I can't even place ANYTHING. Not even 1 DAI. So it's a huge scam and my funds are basically trapped.

I do not touch casino, but you cannot use dice to meet the wagering: https://stake.com/policies/wager-requirements

Adbitco

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Quote from: Sandpit3998 on August 30, 2024, 04:52:03 AM

I don't have any alternate accounts. You just put cookie cutter response to all criticism, read my post and you'll see it's far from just "try another site".

If you sign up with a bonus that has a wagering requirement of 40x, get 15% of way through it using stakes of 300 DAI, but then can suddenly only bet 2 DAI on an event, you have basically been prevented from ever reaching the requirement. It would take years to reach.

How is that allowed?

At first how did you know about stake.com?
Was it from social media such as twitter or where else, because I believed you have been using stake.com as you said you never cared to make account here, now how did you know they are here? Is this not a sign of alt account and possibly hiding your real identity because whenever there issues you would same post with slight different of complained but if one carefully read their compliant it's just the same thing meaning this could like be a paid post to tarnished the image of stake.com, nearly 24hrs account was created or were you directed to come make complainant here? Even as that you complained without showing evidence and proof most times they hardly come to respond here because some of these allegation are false.

AHOYBRAUSE

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Actually, I am surprised that stake offers something like deposit bonuses now, I never heard of that. Thought this might be a scam but since you say the bonus money was added to your account I guess it's not.

Anyway, I had the same problem with being limited on sports. This limit is mostly just for 1 sport, the one where you obviously have been successful, otherwise you wouldn't have gotten the limit.
I mean you could just run the required wager through the casino at like super high winning % bets, that would be a solution. Dice 1.01 odds for example. Sure you would have some calculated losses due to house edge but it's better than nothing. Or, as I said, you try to bet on different sports and check if the limit also applies there, normally it shouldn't.

Hopefully you can figure something out! Good luck!

Sandpit3998

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I don't have any alternate accounts. You just put cookie cutter response to all criticism, read my post and you'll see it's far from just "try another site".

If you sign up with a bonus that has a wagering requirement of 40x, get 15% of way through it using stakes of 300 DAI, but then can suddenly only bet 2 DAI on an event, you have basically been prevented from ever reaching the requirement. It would take years to reach.

How is that allowed?

_act_

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I have been seen complaints about Stake recently which I believe they are from your alternative accounts. Please stop this.

Quote from: Sandpit3998 on August 30, 2024, 04:05:56 AM

Has anyone else experienced something similar with Stake.com?

I have not experienced this on Stake before. It has been a good gambling site. If you are not having good experience with Stake, you can try other gambling site. If you like Web3 gambling sites, you can gamble on Metawin.com and see how it is.

Topic: Stake.com - Restricted and poor support absolving responsibility - page 2. (Read 338 times)