I wanted to share a recent experience I've had with Stake.com that has left me feeling quite frustrated and confused, and I'm hoping for some advice or insight from the community.
I signed up with Stake.com through a special bonus link for Sportsbook, deposited 1500 DAI, and received a bonus of 3000 DAI. The bonus came with a requirement that I wager 35 times the combined amount of my deposit and bonus before I could withdraw any funds. Although this was seemingly changed to 40x despite the site I signed up via stating it was 35x.
Since June 6th, 2024, I've placed about 170 bets, with each bet averaging around 300 DAI. Everything was going smoothly until August 24th, 2024, when I suddenly found myself unable to place bets above very small amounts, like 2 DAI. This change makes it nearly impossible for me to meet the wagering requirements, which seems unfair.
I reached out to Stake.com support via live chat to get some clarification and assistance. Unfortunately, I didn't receive any helpful information. The representative, who identified himself as the sportsbook manager, repeatedly told me to lower my bet amounts but didn't provide any explanation for the sudden change in my betting limits. When I asked for further assistance or an escalation, I was told there was nothing more they could do and was even warned about being banned from live support.
I’ve also sent an email to support but haven’t received any response yet. I'm feeling stuck because I can't fulfill the requirements due to these new restrictions, and I’m unsure what my next steps should be.
Has anyone else experienced something similar with Stake.com? Any advice on how to handle this situation would be greatly appreciated. I'm also curious if there are any other platforms or contacts I should reach out to for help.
Thanks in advance for any suggestions or support!
I should also note, their calculation for the wagering requirement seems way off. I wagered around $35k, yet they say I am only 13% of the way there... not sure how they work that out, 100% bets are placed on Sportsbook which I am informed as a 4% house edge, so contributes at 1:1 to the wager.
All round, poor, and I now appear to be stuck.
