Stake.com suddenly banned my Account - page 3.

tabas

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Quote from: DoublerHunter on January 14, 2022, 05:40:23 PM

^ They should and I never see them respond into this thread.
This is the problem in most gambling casinos, since they are here they should do an explanation about this. Explain to the public about this case so that those mistakes will serves as a warning here in the community and so that we can avoid those mistakes. I thought they had already solved this problem, they having a signature campaign and I think they should look this situation. If there is someone who PM this to Satuna.

If stake going to do that, there's no purpose for their support anymore. Anyone who's having a problem with their casino is free to contact them. They don't have to reply each thread that's made by anyone in the forum, they have their own thread and as well as support that can easily be used to contact. Well, the campaigns and other marketing stuff, it's out of the experience of their users and it has nothing to do with customer experience IMO.

DoublerHunter

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Quote from: Obito on January 14, 2022, 01:53:56 AM

Quote from: tabas on January 13, 2022, 05:59:04 PM

Stake can trace the activity into your account and IP address within their platform. And I think, they're not going to impose anything that you haven't done.
But if they've seen you broke their rules, they're going to surely impose a ban to you if the offense is too big that would lead in banning. I also feel bad for the remaining amount that you can't withdraw but try to ask them nicely maybe there's some mercy they can show to you.

They should at least try to give some explanation about what caused the ban though, like providing evidence of wrongdoing so the offender can see whether they've done something wrong and if not then they can at the least dispute the ban. I think a mercy or at least a consideration with warning would be the most useful in this situation, not saying that Stake did something wrong but I think that it's fair that we somehow do this to everyone if they don't have a serious infraction.

^ They should and I never see them respond into this thread.
This is the problem in most gambling casinos, since they are here they should do an explanation about this. Explain to the public about this case so that those mistakes will serves as a warning here in the community and so that we can avoid those mistakes. I thought they had already solved this problem, they having a signature campaign and I think they should look this situation. If there is someone who PM this to Satuna.

tabas

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Quote from: Obito on January 14, 2022, 01:53:56 AM

Quote from: tabas on January 13, 2022, 05:59:04 PM

Stake can trace the activity into your account and IP address within their platform. And I think, they're not going to impose anything that you haven't done.
But if they've seen you broke their rules, they're going to surely impose a ban to you if the offense is too big that would lead in banning. I also feel bad for the remaining amount that you can't withdraw but try to ask them nicely maybe there's some mercy they can show to you.

They should at least try to give some explanation about what caused the ban though, like providing evidence of wrongdoing so the offender can see whether they've done something wrong and if not then they can at the least dispute the ban. I think a mercy or at least a consideration with warning would be the most useful in this situation, not saying that Stake did something wrong but I think that it's fair that we somehow do this to everyone if they don't have a serious infraction.

I believe that they've always given answers to those complainants but it's that sometimes, the complainants are at fault and they don't want to admit what they did was wrong and against the rules of the casino that they're playing with. Stake is a reputable casino and they won't just ban an account without any valid reason. You take it from them that they won't give you a problem, if you don't violate their rules and give them a problem. I think that's the easiest logic to understand about what happened.

panjul07

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Quote from: Obito on January 14, 2022, 01:53:56 AM

Quote from: tabas on January 13, 2022, 05:59:04 PM

Stake can trace the activity into your account and IP address within their platform. And I think, they're not going to impose anything that you haven't done.
But if they've seen you broke their rules, they're going to surely impose a ban to you if the offense is too big that would lead in banning. I also feel bad for the remaining amount that you can't withdraw but try to ask them nicely maybe there's some mercy they can show to you.

They should at least try to give some explanation about what caused the ban though, like providing evidence of wrongdoing so the offender can see whether they've done something wrong and if not then they can at the least dispute the ban. I think a mercy or at least a consideration with warning would be the most useful in this situation, not saying that Stake did something wrong but I think that it's fair that we somehow do this to everyone if they don't have a serious infraction.

When there is an issue like this, reputable casino like Stake will always prove what they accuse to the players.
Most of the time, players will complain and ask about the ban then the casino will provide the reason through email or live support.
In this case, OP said that he is accused to do bonus fraud but he did not mention it with more detail.
I'm sure he get the information from Stake with more details and I doubt Stake ban account without valid reason and evidences.

asevila

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Quote from: Alisha-k on January 10, 2022, 03:37:37 AM

Quote from: rmhuntley on December 21, 2021, 02:54:47 AM

I am an active using STAKE.COM site and using sport betting as gambling way, last week my account suddenly banned after success winning sport betting and now I have 2.3k doge in my wallet but my account have been banned. I try to chat support online but their reason my account banned because fraud with bonus, I never joining any bonus program and only active with gambling on sport side, how come 2,3k doge coin received from bonus, here my fund and my account still banned until right now

https://i.imgur.com/ZvXFXsx.png

you should request for evidence that shows the fraud you where involved in, it could be a fair ban of an offence you conminted but can't remember. Stake.com is a very reputable site even though none can be 💯 perfect, stake isn't like other sites that'll just ban you without genuine reasons.

Can you, please, provide me with those other sites banning without genuine reasons? I have had experience with many casinos both fiat and crypto and I have never had such cases to be banned for nothing (to be honest, I was never banned cause I never broke the rules of a casino). I always suggest to anyone trying to start with a new casino to look through the t&s first before playing. This is very useful and helps to avoid any misunderstandings with a particular gambling site.

Bitinity

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Quote from: rmhuntley on January 14, 2022, 01:36:54 AM

I am never use VPN for accessing my account although my country banned using STAKE.COM site but I use new link game.stake.com where available without using VPN, I reminder for all when accessing my account never use VPN any more, last my account banned when success get winning on betting sports, so all my balance receive from betting sport and never take bonus or anything from stake, although they are giving reload bonus by very little and waste my time for claiming reward.

Stake has no alternative link as you mentioned, where did you get that link? Why did not you share with us here the conversation between you and the support as what is requested my many members here? If you feel that you are not doing something wrong, it should not be a big issue to share the conversation unless you are trying to hide something and you want to build up a story from your own perspective only. One more thing, Stake is one of the most reputable site in the industry so they will not risk their reputation for few thousands doge.

Obito

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Quote from: tabas on January 13, 2022, 05:59:04 PM

Stake can trace the activity into your account and IP address within their platform. And I think, they're not going to impose anything that you haven't done.
But if they've seen you broke their rules, they're going to surely impose a ban to you if the offense is too big that would lead in banning. I also feel bad for the remaining amount that you can't withdraw but try to ask them nicely maybe there's some mercy they can show to you.

They should at least try to give some explanation about what caused the ban though, like providing evidence of wrongdoing so the offender can see whether they've done something wrong and if not then they can at the least dispute the ban. I think a mercy or at least a consideration with warning would be the most useful in this situation, not saying that Stake did something wrong but I think that it's fair that we somehow do this to everyone if they don't have a serious infraction.

rmhuntley

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HALA MADRID

I am never use VPN for accessing my account although my country banned using STAKE.COM site but I use new link game.stake.com where available without using VPN, I reminder for all when accessing my account never use VPN any more, last my account banned when success get winning on betting sports, so all my balance receive from betting sport and never take bonus or anything from stake, although they are giving reload bonus by very little and waste my time for claiming reward.

tabas

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Stake can trace the activity into your account and IP address within their platform. And I think, they're not going to impose anything that you haven't done.
But if they've seen you broke their rules, they're going to surely impose a ban to you if the offense is too big that would lead in banning. I also feel bad for the remaining amount that you can't withdraw but try to ask them nicely maybe there's some mercy they can show to you.

Lanatsa

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Quote from: adzino on January 13, 2022, 05:25:11 PM

You probably broke some of their terms of service or something. Ask them to tell you what exactly did you do that made them ban your account. If it was from your own balance, then highly likely they will give you your deposit back minus any profit. If they don't then try to convince them. But if it's from their bonus or something, then I doubt they will give you anything. Bonus abuse on casinos are dealt with very strictly.

We know on what reputation does Stake have and they are one of the popular and known casinos into this market which means that they wouldn't really make out some action if there were no violations
had been committed which it is understandable that they would really be strict when it comes to abuse and possible shady activity of a player on their platform.Bans would have specific
reasons and the best way to know is to asked them about it and whatever decisions they would made then theres nothing you could do about it.

adzino

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You probably broke some of their terms of service or something. Ask them to tell you what exactly did you do that made them ban your account. If it was from your own balance, then highly likely they will give you your deposit back minus any profit. If they don't then try to convince them. But if it's from their bonus or something, then I doubt they will give you anything. Bonus abuse on casinos are dealt with very strictly.

DoublerHunter

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Quote from: rmhuntley on January 13, 2022, 01:17:13 PM

Not any solution giving here I think better forget with my account and looking other side have safety than STAKE.COM, I see have some people got banned without any reason and always costumer service when asking on online chat giving multiple account reason, although have only one account is not enough have to make them keep trusted with your reason, so most clearly way looking other side because have thousand gambling side with great reputation without banned member.

^ Sometimes without knowing that we are violating the TOS and think that we are a victim but in fact, we are just violating the TOS. I know stake.com because I have been gambling there and I know that they have an announcement thread here. They are just very strict on their rules and rules must be a rule no matter what. As per previous replies above it seems you are using VPN which is they have on their TOS, probably that is a bannable offense that you should know from the start and avoid this problem. This is what I always said from my fellow gamblers, upon picking a gambling casino platform make sure that you have carefully read the TOS.

RILWAN

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Quote from: rmhuntley on January 13, 2022, 01:17:13 PM

Not any solution giving here I think better forget with my account and looking other side have safety than STAKE.COM, I see have some people got banned without any reason and always costumer service when asking on online chat giving multiple account reason, although have only one account is not enough have to make them keep trusted with your reason, so most clearly way looking other side because have thousand gambling side with a great reputation without banned member.

This has become a regular occurrence with some gambling sites no matter how reputable they are, I don't know why users always get banned when the is big winning.
We need to have some level of enforcement and fairness in the rules and conditions on casinos, I will advise you to create an accusation thread with all the details.

rmhuntley

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HALA MADRID

Not any solution giving here I think better forget with my account and looking other side have safety than STAKE.COM, I see have some people got banned without any reason and always costumer service when asking on online chat giving multiple account reason, although have only one account is not enough have to make them keep trusted with your reason, so most clearly way looking other side because have thousand gambling side with great reputation without banned member.

Alisha-k

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Quote from: Pmalek on December 21, 2021, 05:13:40 AM

Can you show screenshots of the conversation between you and their support agent to verify your claims? The exact reason why your account got banned (their explanation) should be visible. That would help to see if there is enough there to open a scam accusation. On the other hand, if you did use multiple accounts, abused bonuses, or did something else shady, you are just wasting your own time here.

Exactly, OP may have involved himself in some shaddy act which may be the reason for his being banned, nonetheless like you said, he should first request for an evidence so it'll help us give appropriate advice that's if the fault isn't from his end.

Alisha-k

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Quote from: rmhuntley on December 21, 2021, 02:54:47 AM

I am an active using STAKE.COM site and using sport betting as gambling way, last week my account suddenly banned after success winning sport betting and now I have 2.3k doge in my wallet but my account have been banned. I try to chat support online but their reason my account banned because fraud with bonus, I never joining any bonus program and only active with gambling on sport side, how come 2,3k doge coin received from bonus, here my fund and my account still banned until right now

you should request for evidence that shows the fraud you where involved in, it could be a fair ban of an offence you conminted but can't remember. Stake.com is a very reputable site even though none can be 💯 perfect, stake isn't like other sites that'll just ban you without genuine reasons.

Bitinity

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Quote from: rmhuntley on January 09, 2022, 10:18:00 PM

Here many talking about bonus abuse, did you ever playin there on STAKE.COM site how come lower level still not bronze can abuse bonus. Why you not use your mind when make opinion here or you still newbie on STAKE.COM so do not know anything how to abuse bonus, Under bronze never have bonus except reload giving for all participant end months, not have referral link for account below bronze level so give me reason how to abuse bonus.

You are the first one who started the discussion that your account is banned because Stake suspected you to do bonus fraud, so what is wrong with other people who follow and discuss the thing you start? In general, bonus abuse has nothing to do with the level of your account. There are even many cases where abuse is done by non ranked members. If you ask did I ever playing there, I'll answer it YES absolutely and I have higher rank than you but it has nothing to do with the discussion. By the way, why do you ignore the request by many members here to show your conversation with the live support?

pinggoki

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We don't know if you're telling the truth though, you can ask them to provide evidence that you are abusing the system and that you really are telling the truth because Stake is pretty reputable website although not one that's perfect, it's unlikely that they're going to blunder at a time like this.

Maasdamer

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Quote from: rmhuntley on January 09, 2022, 10:18:00 PM

Here many talking about bonus abuse, did you ever playin there on STAKE.COM site how come lower level still not bronze can abuse bonus. Why you not use your mind when make opinion here or you still newbie on STAKE.COM so do not know anything how to abuse bonus, Under bronze never have bonus except reload giving for all participant end months, not have referral link for account below bronze level so give me reason how to abuse bonus.

True.
1 more thing, Eddie in the stream always says that stake would never seize or block money, the only thing they would do is put the account in "withdraw only mode".
I mean we all know thats a lie, I had a block happen to me as well when withdrawing I got the message "you are not allowed to do that" and suspecting me of multi account for whatever reason. I got it resolved but still, another false info from a stake representative.

rmhuntley

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HALA MADRID

Here many talking about bonus abuse, did you ever playin there on STAKE.COM site how come lower level still not bronze can abuse bonus. Why you not use your mind when make opinion here or you still newbie on STAKE.COM so do not know anything how to abuse bonus, Under bronze never have bonus except reload giving for all participant end months, not have referral link for account below bronze level so give me reason how to abuse bonus.

Topic: Stake.com suddenly banned my Account - page 3. (Read 1191 times)