You seem shocked!
Would you believe me if I said Bitsler asked me for a KYC to withdraw my $20 worth of TRX? Yes, they did it. I deposited $10 worth of TRX and doubled it by playing a dice game. After a few minutes, I requested to withdraw my funds, which was declined. They asked me for KYC. Well, I have submitted my ID card and then a selfie withholding my ID card and piece of paper writing Bitsler and username.
After that, they requested a utility bill or bank statement with my address. I submitted my utility bill, which was written in the local language. They denied it and asked for different papers. I downloaded my bank statement, and they denied it again, saying e-statement is not allowed. They want a statement with the stamp and signature of the bank officer. Meanwhile, I gambled again and lost it.
I don't think I have to explain how terrible the experience was.
Currently there are many KYC related cases in this crypto gambling industry, I have no idea why but seems that KYC is getting stricter these days. Afaik uploading ID + selfie photo is more than enough for most cases. Utility bill or bank statement is just complicated and I think there should be a better reason for any site to ask such document from their players. It does not make senses if utility bill is being asked for small withdrawal request. I do not even think that pure fiat casinos ask that complicated KYC verification, at least based on my own experience in local fiat casinos. Of course different country, different casino, may have their own rules.
There is no problem if casinos ask for a KYC for a valid reason or if they see any suspicious activity, if the amount is high or players place bets on sports. But, I have never seen a casino ask for KYC documents when a player deposited $10, played their in-house games and attempted to withdraw the funds after a few minutes. But, when a casino asks for KYC for a $20 withdrawal when the player never took any bonuses and did not play any games other than in-house games, I am unsure why they need a KYC.
Moreover, they don't accept local documents; they don't accept e-statements. Who takes physical statements these days? It feels somewhat scammy when a casino makes everything challenging for its players. Who will spend their days collecting those documents to withdraw just $20?