Dear all,
I write in hope of finding help.
At the beginning of November my Stake account was suspended and all transactions, including withdrawals, were blocked because I was accused of multi-accounting.
Since I am the only one using my account and I only have one account I wasn't worried, at first. I thought: "Stake manages an absurd amount of money, why would they block my funds (around 900€)?". I thought it was an honest mistake. But almost 20 days have passed and I'm running out of options and faith. I tried to talk with Stake's representatives through the official channels but all my communications attempts were unsuccessful. I also tried to message Stunna twice but in 2 weeks I've got no answers.
Let me concisely recap my story as a Stake user. My Stake username is genji87.
I first opened my Stake account last August using a referral from one of Stake's affiliates. I verified my account up to level 3 from the start providing personal information, proof of identity and proof of address, which were all accepted quickly without any problems.
I had no problems until around the last decade of September when my betting limits were drastically lowered. I asked support for information but I didn't get any, they said it was not up to them and solely in the hands of the odds provider. Without receiving any sure information, I assumed that I was limited because I betted on some low-level sports events. I was told by support to keep betting and that my limits would be re-evaluated shortly. Hoping to get my limits changed, I continued playing and during October I exclusively betted prematch at very low odds on prime-time events like the Champions League and the major European soccer leagues.
Obviously, I have records of all these bets and I can support my statements.
On November 3, Stake suspended my account. I asked
[email protected] for information and they replied that: "Due to a repeated breach of Stake’s Terms of Service regarding multi-accounting, all functionality on your account has been removed. You will not be able to use Stake in any capacity, including to place bets and any transactions. Any future accounts that are created that are linked back to this account, or any other account, will receive the same restrictions." Asking for further information I was told that the decision was final and would not be reviewed. I was not given any chance to prove my good behaviour.
So now I can't use the platform and most importantly I cannot withdraw my funds.
As I said, at first I thought it was a mistake. So I wondered what could have triggered Stake's alerts and I probably should say that during the time I used Stake I also used another betting platform and made numerous transactions between the two. This other platform, OrbitX, doesn’t assign personal crypto addresses to their users, so every time I made a transaction between Stake and Orbit, the address would be different. Also these Orbit addresses would naturally be used by other players which have nothing to do with me. So, maybe Stake systems think that I have multiple accounts because I made transactions between my Stake address and these other addresses that were not only mine?
Attempting to prove this, I downloaded from both Stake and Orbit the transaction history for my accounts and I sent them to Stake's support highlighting the fact that there is an almost perfect correspondence between the two. The only transactions that are not between my Stake and Orbit accounts are a few transactions with my Binance account. To also account for those I sent Stake support a screenshot of my Binance address and a selfie of me with the page opened on my PC.
I am really worried because I now have around 900€ stuck on Stake that I cannot withdraw.
I don't understand Stake's claim. And I don't exactly know how I can prove my good behaviour but I am of course available and I would happily provide any kind of evidence necessary.
Thanks in advance to anyone out there willing to help me out.