Topic: Stake.com - The Leading Crypto Casino - Drake, UFC, Everton, Alfa Romeo F1 Team - page 352. (Read 270403 times)
July 28, 2022, 06:23:44 PM
This is basically an incentive to do KYC level 2, nothing more. You can't have a bonus or a reward for something they want from you, without doing that thing. They want to know your birthday and confirm it, and if you do that then they are going to give you some rewards, if you do not do KYC then how could they reward you for that birthday? Then how would they know your KYC at all as well. You give them the KYC they want, and they give you the reward you want, thats how it works. I personally feel like there is nothing wrong with that, I can trust Stake to keep this information safe and on top of that, my ID is not that secret anyway.
July 28, 2022, 06:12:02 PM
-snip-
I a little bit disagree need KYC Level 2 
At least give us non-KYC player to get some bonus for the birthday give, maybe there has some more rules like minimum rank for non-KYC player. If stake can do that
Any idea on how much Stake is giving away for the birthday though? well not saying that I might complete my level 2 KYC just for this but this is purely my curiousity
( or I might if the bonus is decent ). Anyway, I dont think they'll ever give a birthday bonus without KYC because the only reason that they are giving this bonus away is to encourage people to complete their KYC 
July 28, 2022, 05:47:08 PM
-snip-
I a little bit disagree need KYC Level 2 At least give us non-KYC player to get some bonus for the birthday give, maybe there has some more rules like minimum rank for non-KYC player. If stake can do that, would be nice for player who are not doing KYC level 2.
July 28, 2022, 05:33:44 PM
Can someone here help me out with this link – https://stake.com/casino/group/stake-games
No matter how many times I have refreshed by browser, some error keeps coming up.
I just want to confirm if it's a general problem or just my network/browser
https://stake.com/casino/group/stake-originalsNo matter how many times I have refreshed by browser, some error keeps coming up.
I just want to confirm if it's a general problem or just my network/browser
This one works and it has happened before they change direct link to specific group of games.
Sometimes, Stake developers change direct links and we have no choice except waiting for them to fix it. It usually causes problems if the user has bookmarked the same link on the browser.
July 28, 2022, 05:19:01 PM
At Stake we want to celebrate your birthday in the form of a bonus, just for you! 🥳
Complete level 2 verification and the bonus will be sent to you every year on your birthday 🎉
*This bonus is not retrospective unfortunately, you'll need to wait until your next birthday 😬
https://twitter.com/Stake/status/1552673987078995968
Made you flinch @danawhite 😂
To be honest we would flinch in his spot too 😅
https://twitter.com/ufc/status/1552787670392250368
Complete level 2 verification and the bonus will be sent to you every year on your birthday 🎉
*This bonus is not retrospective unfortunately, you'll need to wait until your next birthday 😬
https://twitter.com/Stake/status/1552673987078995968
Made you flinch @danawhite 😂
To be honest we would flinch in his spot too 😅
https://twitter.com/ufc/status/1552787670392250368
July 28, 2022, 04:57:03 PM
Can someone here help me out with this link – https://stake.com/casino/group/stake-games
No matter how many times I have refreshed by browser, some error keeps coming up.
I just want to confirm if it's a general problem or just my network/browser
No matter how many times I have refreshed by browser, some error keeps coming up.
I just want to confirm if it's a general problem or just my network/browser
July 28, 2022, 04:06:43 PM
why is stake not restricting the detected account's/s' (multis) rather than making my account's bonus decrease by over 90%?
how is that even logical at all?
There is no "FAQ"how is that even logical at all?
You are getting zero bonus If you have multi-account. Your account can be locked, If you have multi-account and abuse the platform. and one thing stake cannot just deleted the account without some confirmation from the user. If you have multi-account, feel free to share with the team and ask team to deleted the old account or If you not abused anything just leave the account without touching the old account.
July 28, 2022, 02:00:07 PM
Yes i am receiving mails and i am getting about none value of monthly, pre and post bonuses, other bonuses might have been reduced too as far as i know, coz i am getting 0.5$ monthly bonus for 30k$ wager and 0.05$ one time coupon for post monthly bonus, which was released recently, and if you havent read properly, read the chat log with the support, they are the one's' who told me marketting team has reduced my above mentioned bonuses with "abuse" as the reason. I think i deserve an explanation as to which accounts support/marketing seems to think are my alts, when i havent registered a single account other than, "Darkstar" on stake, P.S. Abuse of bonus? how? i am playing and doing everything based on casino/community rules..
They are neither giving the list of accounts they think are my multiple accounts, nor showing me how i abused their bonuses, when they are claiming both...
They are neither giving the list of accounts they think are my multiple accounts, nor showing me how i abused their bonuses, when they are claiming both...
Stake usually detect multiple account via IP. Is there a chance that you are using VPN while playing because this might be the reason why ypu got connected on multiple accounts except when you really did multiple account which is the kost probable reason here. Stake is not allowed to release details of different accounts as much as possible due to privacy ToS.
You knew that those other account is already a garbage once you already use all the bonus and your main account has the VIP feature so you can literally throw everything and save the main account. There is no way stake will lie about there accusation without any proof.
What are you saying? I never registered multiple accounts, if stake says so, why cant stake show those usernames? What kind of privacy is there to protect? when you already claim those multis are my accounts, i should be able to get the list, right?
P.S. What bonuses? First of all, i have one account only, "darkstar" whichever accounts stake marked as my multi, why cant stake ban those accounts' bonuses instead of my account bonus?
I want darkstar's original account bonuses on full, all restrictions lifted, that can be done two ways: 1. ban/restrict bonuses on accounts that stake claims to be my account, 2. Delete those accounts/list those accounts, which i dont know why stake wont reveal to me, when stake says those accounts multis are mine?
I just want a solution or a valid explanation rather than just some B.S.
Yes i am receiving mails and i am getting about none value of monthly, pre and post bonuses, other bonuses might have been reduced too as far as i know, coz i am getting 0.5$ monthly bonus for 30k$ wager and 0.05$ one time coupon for post monthly bonus, which was released recently, and if you havent read properly, read the chat log with the support, they are the one's' who told me marketting team has reduced my above mentioned bonuses with "abuse" as the reason. I think i deserve an explanation as to which accounts support/marketing seems to think are my alts, when i havent registered a single account other than, "Darkstar" on stake, P.S. Abuse of bonus? how? i am playing and doing everything based on casino/community rules..
outThey are neither giving the list of accounts they think are my multiple accounts, nor showing me how i abused their bonuses, when they are claiming both...
Thank you for these details it helps the community to understand how Stake deals with his customers. But you didn't answer to the question how you have been aware of this "flag"?outThey are neither giving the list of accounts they think are my multiple accounts, nor showing me how i abused their bonuses, when they are claiming both...
Did they notify you about that with an email or a message, or you have discovered it yourself?
I think it's weird for a company to tell a customer he is a "V.I.P. Platinum" customer for them and then to accuse him of being a so-called abuser without any elements nor explanations, I don't find that professional and trustworthy at all. You have now certainly other restrictions on your account that you are maybe not aware of like some limits on bets, games and promotions on top of your bonuses.
Moreover I don't understand how having multiple accounts would help customers to abuse monthly bonuses?
It seems those bonuses are now mainly related to the losses of the customer. Basically to earn bonuses you need to lose money.I discovered "flagged" from site admin's response to someone else about my account and from support too.
-snip-
For the problem bonus, you should check the time you're doing wagering. And ask to the support about counted date for the last monthly bonus, In-case your waggering is getting counted or not.If not, then your wagering should counted on the next monthly bonus. In-case about abuse, try to ask what type abuse (Multi-account?) If yes then you should ask the list account from them. Multi-account is not really prohibited, unless you're doing abuse.
Because, I have multi-account (I created new account, because I forget the old account). I'm not using my old account, referring my own account to my account it self and other think.
i have plenty or wager required for minimum bonus for my vip level. and that multiple account and abuse accusation, i am still unclear how and which accounts were involved, as all i can recall is registering and using one and only username: darstar
and since i am stating that, why is stake not restricting the detected account's/s' (multis) rather than making my account's bonus decrease by over 90%?
how is that even logical at all?
July 28, 2022, 11:58:32 AM
They are neither giving the list of accounts they think are my multiple accounts, nor showing me how i abused their bonuses, when they are claiming both...
Perhaps, Stake found some evidence against your account and reduced your bonuses. Did you use free VPN service or shared IP address? Have you ever made withdrawal to someone else (your friend/known people) wallet address who has account at Stake and used the same address on his account for withdrawal?These could be some reasons for suspecting you as bonus abusers with multiple accounts. (If you really don't have it)
July 28, 2022, 11:22:44 AM
-snip-
For the problem bonus, you should check the time you're doing wagering. And ask to the support about counted date for the last monthly bonus, In-case your waggering is getting counted or not.If not, then your wagering should counted on the next monthly bonus. In-case about abuse, try to ask what type abuse (Multi-account?) If yes then you should ask the list account from them. Multi-account is not really prohibited, unless you're doing abuse.
Because, I have multi-account (I created new account, because I forget the old account). I'm not using my old account, referring my own account to my account it self and other think.
As per the chat logs that he provides. The support find a bonus abused by using multiple account which is the reason for his account restrictions on bonus. Most of the casino will typically ban him and not just restrict him on the bonus part because maybe Stake still consider him as valuable player despite the abused.
I have same issue to you on Fortunejack before and they request me to choose what account to delete but they never disclosed in the chat what is the other account connected to me when I requested it because I forgot already the username of my old account.
July 28, 2022, 11:07:05 AM
-snip-
For the problem bonus, you should check the time you're doing wagering. And ask to the support about counted date for the last monthly bonus, In-case your waggering is getting counted or not.If not, then your wagering should counted on the next monthly bonus. In-case about abuse, try to ask what type abuse (Multi-account?) If yes then you should ask the list account from them. Multi-account is not really prohibited, unless you're doing abuse.
Because, I have multi-account (I created new account, because I forget the old account). I'm not using my old account, referring my own account to my account it self and other think.
July 28, 2022, 09:39:17 AM
Yes i am receiving mails and i am getting about none value of monthly, pre and post bonuses, other bonuses might have been reduced too as far as i know, coz i am getting 0.5$ monthly bonus for 30k$ wager and 0.05$ one time coupon for post monthly bonus, which was released recently, and if you havent read properly, read the chat log with the support, they are the one's' who told me marketting team has reduced my above mentioned bonuses with "abuse" as the reason. I think i deserve an explanation as to which accounts support/marketing seems to think are my alts, when i havent registered a single account other than, "Darkstar" on stake, P.S. Abuse of bonus? how? i am playing and doing everything based on casino/community rules..
outThey are neither giving the list of accounts they think are my multiple accounts, nor showing me how i abused their bonuses, when they are claiming both...
Thank you for these details it helps the community to understand how Stake deals with his customers. But you didn't answer to the question how you have been aware of this "flag"?outThey are neither giving the list of accounts they think are my multiple accounts, nor showing me how i abused their bonuses, when they are claiming both...
Did they notify you about that with an email or a message, or you have discovered it yourself?
I think it's weird for a company to tell a customer he is a "V.I.P. Platinum" customer for them and then to accuse him of being a so-called abuser without any elements nor explanations, I don't find that professional and trustworthy at all. You have now certainly other restrictions on your account that you are maybe not aware of like some limits on bets, games and promotions on top of your bonuses.
Moreover I don't understand how having multiple accounts would help customers to abuse monthly bonuses?
It seems those bonuses are now mainly related to the losses of the customer. Basically to earn bonuses you need to lose money. July 28, 2022, 09:30:12 AM
Yes i am receiving mails and i am getting about none value of monthly, pre and post bonuses, other bonuses might have been reduced too as far as i know, coz i am getting 0.5$ monthly bonus for 30k$ wager and 0.05$ one time coupon for post monthly bonus, which was released recently, and if you havent read properly, read the chat log with the support, they are the one's' who told me marketting team has reduced my above mentioned bonuses with "abuse" as the reason. I think i deserve an explanation as to which accounts support/marketing seems to think are my alts, when i havent registered a single account other than, "Darkstar" on stake, P.S. Abuse of bonus? how? i am playing and doing everything based on casino/community rules..
They are neither giving the list of accounts they think are my multiple accounts, nor showing me how i abused their bonuses, when they are claiming both...
They are neither giving the list of accounts they think are my multiple accounts, nor showing me how i abused their bonuses, when they are claiming both...
Stake usually detect multiple account via IP. Is there a chance that you are using VPN while playing because this might be the reason why ypu got connected on multiple accounts except when you really did multiple account which is the kost probable reason here. Stake is not allowed to release details of different accounts as much as possible due to privacy ToS.
You knew that those other account is already a garbage once you already use all the bonus and your main account has the VIP feature so you can literally throw everything and save the main account. There is no way stake will lie about there accusation without any proof.
July 28, 2022, 08:24:19 AM
I need an explanation
Stake marking my account as Abuse
I have been on stake for a really long time.
And now i have been flagged as an abuser, isn't it my right to know what you think i have abused?
Coz from what i have been doing, all i have done is play and use only one account which is this: darkstar ( platinum 1)
why has my monthly, pre and post bonuses have been reduced by ~90%?
I know they all have been giving me, "abuser, flagged, blah blah" but abuser in what way??
I really need a detailed explanation as to why my account is being treated like this?
Here's a chat history with support team:
please help
Neither they are willing to reveal the accounts which they claim to be my multiple accounts, nor they are willing to help me fix this issue by: 1. terminating the accounts they claim to be my multiple accounts.
2 Nor disabling their bonuses, and let me use my full bonus in my one and only account: darkstar
P.S. The last reply from support(Branko from Stake.com) is absolutely absurd and bonkers.
Could you explain us few other things about your situation ANONJOKER please.Stake marking my account as Abuse
I have been on stake for a really long time.
And now i have been flagged as an abuser, isn't it my right to know what you think i have abused?
Coz from what i have been doing, all i have done is play and use only one account which is this: darkstar ( platinum 1)
why has my monthly, pre and post bonuses have been reduced by ~90%?
I know they all have been giving me, "abuser, flagged, blah blah" but abuser in what way??
I really need a detailed explanation as to why my account is being treated like this?
Here's a chat history with support team:
Code:
03:44 AM | darkstar: I have another issue
03:45 AM | darkstar: I have been on stake for a really long time.
And now i have been flagged as an abuser, isn't it my right to know what you think i have abused?
Coz from what i have been doing, all i have done is play and use only one account which is this: darkstar ( platinum 1)
why has my monthly, pre and post bonuses have been reduced by ~90%?
I know you all have been giving me, "abuser, flagged, blah blah" but abuser in what way??
I really need a detailed explanation as to why my account is being treated like this?
03:50 AM | Branko from Stake.com: As already explained, our system has detected that you are using multiple accounts and your account has been restricted from receiving full amount bonuses on your accounts.
You have been given a chance to use this account as multiple accounts is not allowed on our platform.
If you need anything else feel free to ask.
03:51 AM | darkstar: Hey which accounts are you talking about?
03:51 AM | darkstar: I am using only darkstar
03:52 AM | darkstar: I told you multiple times you can delete whichever accounts is detected by your system, and i want to get my full bonus this account as i only use this
03:53 AM | darkstar: i dont care about any account other than this,
P.S.: if your system is has shown multiple accounts why are you not deleting or saying me those usernames?
03:55 AM | Branko from Stake.com: Stake accounts can not be deleted, you have been explained multiple times and we are not able to assist you further with that.
If you need anything else feel free to ask.
03:56 AM | darkstar: In that case i want bonuses completely removed from those accounts
03:56 AM | darkstar: i want my full bonus in this account
03:57 AM | darkstar: Hey listen to me, "YOU HAVE BEEN EXPLAINED MULTIPLE TIMES"??
03:57 AM | darkstar: list me those usernames you claim to have detected as my multis
03:58 AM | darkstar: You have never shown me proof, just giving me same replies over and over again
04:02 AM | Branko from Stake.com: Our decision is final due to an abusive behavior and we will not revoke your restriction.
Have a nice day ahead.
04:03 AM | darkstar: but why are you not showing proof?
04:03 AM | darkstar: If you are saying its multiple accounts, why dont you send the list?
04:05 AM | Branko from Stake.com: We are not able to share any information with users due to an strict privacy policy regardless if those are your accounts or not.
04:05 AM | darkstar: what kind of privacy now??
04:05 AM | darkstar: You claim those are my accounts and you cant list them to me??? PRIVACY OF WHAT?
---
Exported from Stake.com on July 28, 2022 at 08:35 AM Belgrade time CEST (GMT+0200)
03:45 AM | darkstar: I have been on stake for a really long time.
And now i have been flagged as an abuser, isn't it my right to know what you think i have abused?
Coz from what i have been doing, all i have done is play and use only one account which is this: darkstar ( platinum 1)
why has my monthly, pre and post bonuses have been reduced by ~90%?
I know you all have been giving me, "abuser, flagged, blah blah" but abuser in what way??
I really need a detailed explanation as to why my account is being treated like this?
03:50 AM | Branko from Stake.com: As already explained, our system has detected that you are using multiple accounts and your account has been restricted from receiving full amount bonuses on your accounts.
You have been given a chance to use this account as multiple accounts is not allowed on our platform.
If you need anything else feel free to ask.
03:51 AM | darkstar: Hey which accounts are you talking about?
03:51 AM | darkstar: I am using only darkstar
03:52 AM | darkstar: I told you multiple times you can delete whichever accounts is detected by your system, and i want to get my full bonus this account as i only use this
03:53 AM | darkstar: i dont care about any account other than this,
P.S.: if your system is has shown multiple accounts why are you not deleting or saying me those usernames?
03:55 AM | Branko from Stake.com: Stake accounts can not be deleted, you have been explained multiple times and we are not able to assist you further with that.
If you need anything else feel free to ask.
03:56 AM | darkstar: In that case i want bonuses completely removed from those accounts
03:56 AM | darkstar: i want my full bonus in this account
03:57 AM | darkstar: Hey listen to me, "YOU HAVE BEEN EXPLAINED MULTIPLE TIMES"??
03:57 AM | darkstar: list me those usernames you claim to have detected as my multis
03:58 AM | darkstar: You have never shown me proof, just giving me same replies over and over again
04:02 AM | Branko from Stake.com: Our decision is final due to an abusive behavior and we will not revoke your restriction.
Have a nice day ahead.
04:03 AM | darkstar: but why are you not showing proof?
04:03 AM | darkstar: If you are saying its multiple accounts, why dont you send the list?
04:05 AM | Branko from Stake.com: We are not able to share any information with users due to an strict privacy policy regardless if those are your accounts or not.
04:05 AM | darkstar: what kind of privacy now??
04:05 AM | darkstar: You claim those are my accounts and you cant list them to me??? PRIVACY OF WHAT?
---
Exported from Stake.com on July 28, 2022 at 08:35 AM Belgrade time CEST (GMT+0200)
please help
Neither they are willing to reveal the accounts which they claim to be my multiple accounts, nor they are willing to help me fix this issue by: 1. terminating the accounts they claim to be my multiple accounts.
2 Nor disabling their bonuses, and let me use my full bonus in my one and only account: darkstar
P.S. The last reply from support(Branko from Stake.com) is absolutely absurd and bonkers.
How have you been aware they have flagged your account please?
Did you try to withdraw your funds? Are you still able to do it? You should check that first if you haven't checked it till now. You said your pre-monthly and post-monthly bonuses have been decreased (by 90%). It means you are still receiving promotional emails from Stake? Could you confirm it?
They are neither giving the list of accounts they think are my multiple accounts, nor showing me how i abused their bonuses, when they are claiming both...
July 28, 2022, 07:21:39 AM
I need an explanation
Stake marking my account as Abuse
I have been on stake for a really long time.
And now i have been flagged as an abuser, isn't it my right to know what you think i have abused?
Coz from what i have been doing, all i have done is play and use only one account which is this: darkstar ( platinum 1)
why has my monthly, pre and post bonuses have been reduced by ~90%?
I know they all have been giving me, "abuser, flagged, blah blah" but abuser in what way??
I really need a detailed explanation as to why my account is being treated like this?
Here's a chat history with support team:
please help
Neither they are willing to reveal the accounts which they claim to be my multiple accounts, nor they are willing to help me fix this issue by: 1. terminating the accounts they claim to be my multiple accounts.
2 Nor disabling their bonuses, and let me use my full bonus in my one and only account: darkstar
P.S. The last reply from support(Branko from Stake.com) is absolutely absurd and bonkers.
Could you explain us few other things about your situation ANONJOKER please.Stake marking my account as Abuse
I have been on stake for a really long time.
And now i have been flagged as an abuser, isn't it my right to know what you think i have abused?
Coz from what i have been doing, all i have done is play and use only one account which is this: darkstar ( platinum 1)
why has my monthly, pre and post bonuses have been reduced by ~90%?
I know they all have been giving me, "abuser, flagged, blah blah" but abuser in what way??
I really need a detailed explanation as to why my account is being treated like this?
Here's a chat history with support team:
Code:
03:44 AM | darkstar: I have another issue
03:45 AM | darkstar: I have been on stake for a really long time.
And now i have been flagged as an abuser, isn't it my right to know what you think i have abused?
Coz from what i have been doing, all i have done is play and use only one account which is this: darkstar ( platinum 1)
why has my monthly, pre and post bonuses have been reduced by ~90%?
I know you all have been giving me, "abuser, flagged, blah blah" but abuser in what way??
I really need a detailed explanation as to why my account is being treated like this?
03:50 AM | Branko from Stake.com: As already explained, our system has detected that you are using multiple accounts and your account has been restricted from receiving full amount bonuses on your accounts.
You have been given a chance to use this account as multiple accounts is not allowed on our platform.
If you need anything else feel free to ask.
03:51 AM | darkstar: Hey which accounts are you talking about?
03:51 AM | darkstar: I am using only darkstar
03:52 AM | darkstar: I told you multiple times you can delete whichever accounts is detected by your system, and i want to get my full bonus this account as i only use this
03:53 AM | darkstar: i dont care about any account other than this,
P.S.: if your system is has shown multiple accounts why are you not deleting or saying me those usernames?
03:55 AM | Branko from Stake.com: Stake accounts can not be deleted, you have been explained multiple times and we are not able to assist you further with that.
If you need anything else feel free to ask.
03:56 AM | darkstar: In that case i want bonuses completely removed from those accounts
03:56 AM | darkstar: i want my full bonus in this account
03:57 AM | darkstar: Hey listen to me, "YOU HAVE BEEN EXPLAINED MULTIPLE TIMES"??
03:57 AM | darkstar: list me those usernames you claim to have detected as my multis
03:58 AM | darkstar: You have never shown me proof, just giving me same replies over and over again
04:02 AM | Branko from Stake.com: Our decision is final due to an abusive behavior and we will not revoke your restriction.
Have a nice day ahead.
04:03 AM | darkstar: but why are you not showing proof?
04:03 AM | darkstar: If you are saying its multiple accounts, why dont you send the list?
04:05 AM | Branko from Stake.com: We are not able to share any information with users due to an strict privacy policy regardless if those are your accounts or not.
04:05 AM | darkstar: what kind of privacy now??
04:05 AM | darkstar: You claim those are my accounts and you cant list them to me??? PRIVACY OF WHAT?
---
Exported from Stake.com on July 28, 2022 at 08:35 AM Belgrade time CEST (GMT+0200)
03:45 AM | darkstar: I have been on stake for a really long time.
And now i have been flagged as an abuser, isn't it my right to know what you think i have abused?
Coz from what i have been doing, all i have done is play and use only one account which is this: darkstar ( platinum 1)
why has my monthly, pre and post bonuses have been reduced by ~90%?
I know you all have been giving me, "abuser, flagged, blah blah" but abuser in what way??
I really need a detailed explanation as to why my account is being treated like this?
03:50 AM | Branko from Stake.com: As already explained, our system has detected that you are using multiple accounts and your account has been restricted from receiving full amount bonuses on your accounts.
You have been given a chance to use this account as multiple accounts is not allowed on our platform.
If you need anything else feel free to ask.
03:51 AM | darkstar: Hey which accounts are you talking about?
03:51 AM | darkstar: I am using only darkstar
03:52 AM | darkstar: I told you multiple times you can delete whichever accounts is detected by your system, and i want to get my full bonus this account as i only use this
03:53 AM | darkstar: i dont care about any account other than this,
P.S.: if your system is has shown multiple accounts why are you not deleting or saying me those usernames?
03:55 AM | Branko from Stake.com: Stake accounts can not be deleted, you have been explained multiple times and we are not able to assist you further with that.
If you need anything else feel free to ask.
03:56 AM | darkstar: In that case i want bonuses completely removed from those accounts
03:56 AM | darkstar: i want my full bonus in this account
03:57 AM | darkstar: Hey listen to me, "YOU HAVE BEEN EXPLAINED MULTIPLE TIMES"??
03:57 AM | darkstar: list me those usernames you claim to have detected as my multis
03:58 AM | darkstar: You have never shown me proof, just giving me same replies over and over again
04:02 AM | Branko from Stake.com: Our decision is final due to an abusive behavior and we will not revoke your restriction.
Have a nice day ahead.
04:03 AM | darkstar: but why are you not showing proof?
04:03 AM | darkstar: If you are saying its multiple accounts, why dont you send the list?
04:05 AM | Branko from Stake.com: We are not able to share any information with users due to an strict privacy policy regardless if those are your accounts or not.
04:05 AM | darkstar: what kind of privacy now??
04:05 AM | darkstar: You claim those are my accounts and you cant list them to me??? PRIVACY OF WHAT?
---
Exported from Stake.com on July 28, 2022 at 08:35 AM Belgrade time CEST (GMT+0200)
please help
Neither they are willing to reveal the accounts which they claim to be my multiple accounts, nor they are willing to help me fix this issue by: 1. terminating the accounts they claim to be my multiple accounts.
2 Nor disabling their bonuses, and let me use my full bonus in my one and only account: darkstar
P.S. The last reply from support(Branko from Stake.com) is absolutely absurd and bonkers.
How have you been aware they have flagged your account please?
Did you try to withdraw your funds? Are you still able to do it? You should check that first if you haven't checked it till now. You said your pre-monthly and post-monthly bonuses have been decreased (by 90%). It means you are still receiving promotional emails from Stake? Could you confirm it?
July 28, 2022, 06:15:14 AM
The support personnel had already stated that using VPN is not allowed at stake. What isn't clear on that?
They said they don't promote the usage of it. Which isn't to say it's not allowed. They're just not going to tell you to use one. Same with bots.
Thanks for the correction, so dumb of me to jump to a conclusion and missed the real meaning of the message. In that case, allow me to stand corrected.
I've asked their live support now on their website about it and they replied quickly that they don't allow vpn anymore.
That's a somewhat vague reply from Live Support regarding the use of VPN. They refer to their Terms of Use, despite the fact that VPN is mentioned only once in their ToS, and that's in the context of circumventing geo-blocking or jurisdictional restrictions using VPN and similar technologies.
So, I think using a VPN at Stake.com online casino is okay, except if we are placing bets from jurisdictions where we aren't allowed to do so.
From the clause 5 of TOS
Well there is a difference when you're from a location where geo-blocking isn't imposed and you use VPN just to mask your true location for privacy purposes. On the support staff's statement, there isn't anything that explicitly states that VPN usage is prohibited. They just mentioned that if VPN is used in gaming the system, or in the support's words, intent to circumvent geo-blocking or jurisdiction restrictions, they are going to take some actions because it violates their terms.
Yeah, I happen to realize that after being corrected by @TwitchySeal.
July 28, 2022, 06:08:52 AM
I've asked their live support now on their website about it and they replied quickly that they don't allow vpn anymore.
That's a somewhat vague reply from Live Support regarding the use of VPN. They refer to their Terms of Use, despite the fact that VPN is mentioned only once in their ToS, and that's in the context of circumventing geo-blocking or jurisdictional restrictions using VPN and similar technologies.
So, I think using a VPN at Stake.com online casino is okay, except if we are placing bets from jurisdictions where we aren't allowed to do so.
The support personnel had already stated that using VPN is not allowed at stake. What isn't clear on that? It is true that when you use a VPN you manipulate and fake your location. It thus circumvents geo-blocking or jurisdiction restriction, like bypassing the game provider's geo-blocking making those who were blocked by the game provider access their games. Between our opinion and the stake staff's answer, the Stake staff statement weighs more.
Well there is a difference when you're from a location where geo-blocking isn't imposed and you use VPN just to mask your true location for privacy purposes. On the support staff's statement, there isn't anything that explicitly states that VPN usage is prohibited. They just mentioned that if VPN is used in gaming the system, or in the support's words, intent to circumvent geo-blocking or jurisdiction restrictions, they are going to take some actions because it violates their terms.
July 28, 2022, 05:51:26 AM
The support personnel had already stated that using VPN is not allowed at stake. What isn't clear on that?
They said they don't promote the usage of it. Which isn't to say it's not allowed. They're just not going to tell you to use one. Same with bots.
July 28, 2022, 05:37:35 AM
I've asked their live support now on their website about it and they replied quickly that they don't allow vpn anymore.
That's a somewhat vague reply from Live Support regarding the use of VPN. They refer to their Terms of Use, despite the fact that VPN is mentioned only once in their ToS, and that's in the context of circumventing geo-blocking or jurisdictional restrictions using VPN and similar technologies.
So, I think using a VPN at Stake.com online casino is okay, except if we are placing bets from jurisdictions where we aren't allowed to do so.
The support personnel had already stated that using VPN is not allowed at stake. What isn't clear on that? It is true that when you use a VPN you manipulate and fake your location. It thus circumvents geo-blocking or jurisdiction restriction, like bypassing the game provider's geo-blocking making those who were blocked by the game provider access their games. Between our opinion and the stake staff's answer, the Stake staff statement weighs more.
July 28, 2022, 05:20:03 AM
I've asked their live support now on their website about it and they replied quickly that they don't allow vpn anymore.
That's a somewhat vague reply from Live Support regarding the use of VPN. They refer to their Terms of Use, despite the fact that VPN is mentioned only once in their ToS, and that's in the context of circumventing geo-blocking or jurisdictional restrictions using VPN and similar technologies.
So, I think using a VPN at Stake.com online casino is okay, except if we are placing bets from jurisdictions where we aren't allowed to do so.
The best thing to do for me before using vpn on any casino platform is directly asking their customer support if they allow it. Sometimes the review we found on different sources are already outdated, the review can say they allow the use of vpn but in the present date, they don't anymore.
Yes, I agree. It's always a good idea to ask first, and be sure to archive their response for future reference.
Jump to: