Stake.com - The Leading Crypto Casino - Drake, UFC, Everton, Alfa Romeo F1 Team - page 484.

Kakmakr

legendary

Activity: 3514

Merit: 1963

Leading Crypto Sports Betting & Casino Platform

Quote from: ryzaadit on October 14, 2021, 04:44:11 PM

Quote from: Kakmakr on October 14, 2021, 04:11:20 PM

-snip-

Well, at least we have live support.

Rather than via email waiting only on business day and time, really sucks. Are you sure the reason why VIP Host change to Platinum 3 because lack of VIP Host, I don't think this is the reason.

I am not a 100% sure about this, but I think I watched one of Eddie's streaming sessions and he answered a question from someone on Twitch about this. The person was Gold and he was about to go to Platinum I and looking forward to having his/her own VIP host and then they changed it... just before he leveled up.

The answer was something in the line of.... "We (Stake) have seen a significant increase in the amount of people leveling to Platinum I and we (Stake) need to increase the VIP hosts to keep up with the increasing numbers of people leveling up." Huh

(The ratio for Platinum to VIP host has increased too much)

ryzaadit

legendary

Activity: 2604

Merit: 1251

Quote from: Kakmakr on October 14, 2021, 04:11:20 PM

-snip-

Well, at least we have live support.

Rather than via email waiting only on business day and time, really sucks. Are you sure the reason why VIP Host change to Platinum 3 because lack of VIP Host, I don't think this is the reason.

Kakmakr

legendary

Activity: 3514

Merit: 1963

Leading Crypto Sports Betting & Casino Platform

Quote from: Dewi Aries on October 14, 2021, 02:27:35 PM

Quote from: ryzaadit on October 13, 2021, 02:55:35 PM

Quote from: Dewi Aries on October 13, 2021, 02:45:40 PM

Does anyone find the support service a bit slow to respond ? since Stake sponsored Watford it seems stake users are increasing
We get slow response when we need support take at least 5 minutes to wait We believe there is a solution here to keep customers comfortable

Nope, I don't.

I guess depends on your day, in busy day the chat or player online in stake can be over 5,000-6.000 people. Comparing to support who online maybe around 10-15 is pretty low, and some support is sometimes needed several check for some case.

I understand the situation stake.com are experiencing a spike in users that's why I'm posting here so developers can find a solution
Stake.com keeps growing so there's no way to avoid it maybe involving a third party could be a solution

A casino and it's support grows with their userbase, as Stunna mentioned in one of his previous posts. They took away the VIP hosts for Platinum I and then recently for Platinum II ...because too many people reached those ranks and the hosts cannot handle all those VIP's.

#Stunna promised that this will change in the future and they will train more hosts for most of the VIP's in all the ranks. Let's hope this applies to the support too.... because we saw how Coinbase got a lot of flack... when they grew too quickly and their support started to suck. Roll Eyes

Dewi Aries

legendary

Activity: 2716

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Leading Crypto Sports Betting & Casino Platform

Quote from: ryzaadit on October 13, 2021, 02:55:35 PM

Quote from: Dewi Aries on October 13, 2021, 02:45:40 PM

Does anyone find the support service a bit slow to respond ? since Stake sponsored Watford it seems stake users are increasing
We get slow response when we need support take at least 5 minutes to wait We believe there is a solution here to keep customers comfortable

Nope, I don't.

I guess depends on your day, in busy day the chat or player online in stake can be over 5,000-6.000 people. Comparing to support who online maybe around 10-15 is pretty low, and some support is sometimes needed several check for some case.

I understand the situation stake.com are experiencing a spike in users that's why I'm posting here so developers can find a solution
Stake.com keeps growing so there's no way to avoid it maybe involving a third party could be a solution

Symphonized

member

Activity: 2352

Merit: 57

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Mahdirakib

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Activity: 1946

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In Search of Incredible

Quote from: onecall123 on October 14, 2021, 11:36:36 AM

It's strange that stake sent out our monthly bonus today! I've been waiting patiently beginning of every month for it not to be missed. There's nothing better than playing online casino games with the FREE money! I'll use my monthly bonus to complete some challenges.

In the meantime, I plan to increase my wagering activity so that I be able to get a little better monthly bonus.

Monthly bonus was given on the 15th day of September month. So it was going to appear tomorrow or within next few days, nothing strange. I play freely with the bonus amount, but I was unlucky today. I received around $54 from the monthly bonus and lost it within few bets. Couldn't even mange to make 2× wager of the bonus amount. I wagered less than $100 before losing it all Sad

onecall123

sr. member

Activity: 2156

Merit: 323

Quote from: Bitinity on October 14, 2021, 04:40:41 AM

Have you claimed your monthly bonus guys? I thought the monthly bonus will be sent after 15^th but I was wrong as Stake sent it earlier today. Not much for me due to my low wagering activity but at least I can play now with the bonus. The new challenge to hit 2,000x on Wild West Gold seems with more than $1,000 as the reward seems to be so attractive. I'll use the monthly bonus to play Wild West Gold and hope to hit 2,000x.

It's strange that stake sent out our monthly bonus today! I've been waiting patiently beginning of every month for it not to be missed. There's nothing better than playing online casino games with the FREE money! I'll use my monthly bonus to complete some challenges.

In the meantime, I plan to increase my wagering activity so that I be able to get a little better monthly bonus.

buwaytress

legendary

Activity: 2912

Merit: 3603

Join the world-leading crypto sportsbook NOW!

Quote from: Bitinity on October 14, 2021, 04:40:41 AM

Have you claimed your monthly bonus guys? I thought the monthly bonus will be sent after 15^th but I was wrong as Stake sent it earlier today. Not much for me due to my low wagering activity but at least I can play now with the bonus. The new challenge to hit 2,000x on Wild West Gold seems with more than $1,000 as the reward seems to be so attractive. I'll use the monthly bonus to play Wild West Gold and hope to hit 2,000x.

Yup got mine today too. Not much as I'm not a whale, but I see every bit of cashback as a return on my time so not complaining. Been making full use of promos and the UFC doubles hit a few times, early goals as well, though Watford's only made one "first goal payout" promo in a game they won anyway. Liverpool's up next so I hedged my usual Reds bet with a small one on here in case Sarr scores early (as they're liable to do every time they play Liverpool ha).

P.S. Noticed Eddie's no-risk has become Eddie's guarantee (or summat). C'mon Eddie, believe in yourself =p

Maasdamer

member

Activity: 622

Merit: 36

Quote from: Bitinity on October 14, 2021, 04:40:41 AM

Have you claimed your monthly bonus guys? I thought the monthly bonus will be sent after 15^th but I was wrong as Stake sent it earlier today. Not much for me due to my low wagering activity but at least I can play now with the bonus. The new challenge to hit 2,000x on Wild West Gold seems with more than $1,000 as the reward seems to be so attractive. I'll use the monthly bonus to play Wild West Gold and hope to hit 2,000x.

Better withdraw the money than throwing it away in casino games.

Bitinity

legendary

Activity: 3066

Merit: 1312

SOL.BIOKRIPT.COM

Have you claimed your monthly bonus guys? I thought the monthly bonus will be sent after 15^th but I was wrong as Stake sent it earlier today. Not much for me due to my low wagering activity but at least I can play now with the bonus. The new challenge to hit 2,000x on Wild West Gold seems with more than $1,000 as the reward seems to be so attractive. I'll use the monthly bonus to play Wild West Gold and hope to hit 2,000x.

barbara44

hero member

Activity: 2520

Merit: 605

Quote from: Stunna on October 13, 2021, 02:02:15 AM

We're working on scaling our VIP host support. In an ideal world every player would get a VIP host regardless of how much they were wagering. It takes time to train someone up to a point where they can manage high value players effectively. Reality is we've 10x'd our player count the past year while being unable to scale staff headcount to deal with that but we are slowly catching up. There's no excuse for disappointing our players especially Platinum VIP's, we'll keep working hard and try and improve.

You 10x your players number in the last year? Wow I did not imagine stake, which has been around for so long (if we include primedice as well) would end up still doing something like 10x more players after so many years? Is that mainly because of pandemic and specific to this year? I mean like do you 10x your player number almost every year, or was this special to this year only?

If it is every year, then maybe you should consider hiring 100+ staff and see which one is good and which one is not and improve on that to increase VIP staff, but if it is only for this year then getting only a few and improving on that seems like a good ideal solution for temporary spikes in numbers.

babygun

sr. member

Activity: 2142

Merit: 254

Quote from: panjul07 on October 13, 2021, 03:41:14 PM

5 minutes is not that slow, as answered by ryzaadit above that Stake has many users and 1 support might be in charge to serve more than 500 hundred users.
You need to understand that, lets say there are 5 active supports at the time you contact them but at the same time there are 10 users who are contacting them like you.
It means that you are in waiting list if you come late than the first 5 users who contact them earlier than you.
So I think 5 minutes waiting is still reasonable and it is still fast.

That's the time where we live in. People get nervous/frustrated when you need to wait 5 minutes (also in real life). As you mention 5 or 10 minutes are acceptable if they can solve/handle all your questions. Sometimes they need to verify or check something with someone else of the staff.

michellee

hero member

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Quote from: Dewi Aries on October 13, 2021, 02:45:40 PM

Does anyone find the support service a bit slow to respond ? since Stake sponsored Watford it seems stake users are increasing
We get slow response when we need support take at least 5 minutes to wait We believe there is a solution here to keep customers comfortable

Maybe they have many questions from the other members, so they are slow to respond to your questions. I am sure they will respond to your questions and will give the best answers to their members. Besides that, I think it is normal if they do not always provide fast responses to their members as they will have other things to do besides responding to the questions. So it is better you calm down and wait for their respond.

Symphonized

member

Activity: 2352

Merit: 57

Primedice.com & Stake.com

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panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: Dewi Aries on October 13, 2021, 02:45:40 PM

Does anyone find the support service a bit slow to respond ? since Stake sponsored Watford it seems stake users are increasing
We get slow response when we need support take at least 5 minutes to wait We believe there is a solution here to keep customers comfortable

5 minutes is not that slow, as answered by ryzaadit above that Stake has many users and 1 support might be in charge to serve more than 500 hundred users.
You need to understand that, lets say there are 5 active supports at the time you contact them but at the same time there are 10 users who are contacting them like you.
It means that you are in waiting list if you come late than the first 5 users who contact them earlier than you.
So I think 5 minutes waiting is still reasonable and it is still fast.

ryzaadit

legendary

Activity: 2604

Merit: 1251

Quote from: Dewi Aries on October 13, 2021, 02:45:40 PM

Does anyone find the support service a bit slow to respond ? since Stake sponsored Watford it seems stake users are increasing
We get slow response when we need support take at least 5 minutes to wait We believe there is a solution here to keep customers comfortable

Nope, I don't.

I guess depends on your day, in busy day the chat or player online in stake can be over 5,000-6.000 people. Comparing to support who online maybe around 10-15 is pretty low, and some support is sometimes needed several check for some case.

Dewi Aries

legendary

Activity: 2716

Merit: 1092

Leading Crypto Sports Betting & Casino Platform

Does anyone find the support service a bit slow to respond ? since Stake sponsored Watford it seems stake users are increasing
We get slow response when we need support take at least 5 minutes to wait We believe there is a solution here to keep customers comfortable

Southpaw0

legendary

Activity: 1318

Merit: 1010

666 - slave 2 the grind -

that serbian mod will get orca whale flanked frmo the side and liver removed for the ban

hopefully the plane doesnt crash before then

Stunna

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Primedice.com, Stake.com

Quote from: Mahdirakib on October 12, 2021, 12:02:54 PM

Quote from: Maasdamer on October 11, 2021, 09:48:51 PM

With that said, I could start setting reloads again in the future based on your gameplay increasing - $50k wager in a month - You can check this progress by requesting your statistics under your profile.

Quote from: rdbase on October 12, 2021, 08:53:52 AM

Also when I was receiving those amounts in reloads there were only around 750-1000 people online as seen from the chat statistics.
While when I checked yesterday there were 6111 users active on the site.

If they really working in this way then lots of user will loss their reload feature. Because wagering $50k on each month isn't possible always. Maybe they could make a requirement of deposits. Stake has gained lots of user with their legitimate, wide variety of games and specially for the bonus system. If they are unable to handle this much traffic on their site then there is a high chance of losing some old loyal users. The number of online user goes above 10k-12k during bonus time.

I haven't faced this situation yet. But we may face it too in the near future, who knows! In the VIP club page Stake team said that, “With availability suited to your timezone, your VIP host will beat any benefits other sites are offering.”
But in reality, other casinos are offering similar type of bonus now. And Stake will fall behind by changing their bonus system!

We're working on scaling our VIP host support. In an ideal world every player would get a VIP host regardless of how much they were wagering. It takes time to train someone up to a point where they can manage high value players effectively. Reality is we've 10x'd our player count the past year while being unable to scale staff headcount to deal with that but we are slowly catching up. There's no excuse for disappointing our players especially Platinum VIP's, we'll keep working hard and try and improve.

Symphonized

member

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Merit: 57

Primedice.com & Stake.com

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