It's always unpleasant when issues like this happen, but I hope users understand that the blame is not to be put on us since we've done all there was for us to do to provide you with ways of securing your accounts so now it's only up to you what you will do with those options.
If you care enough about your account security, you will
set a strong password that is not and was not used on other platforms, you will furthermore
verify email, and, most importantly, you will
enable two-step verification.
If you have issues setting any of the just mentioned security options, ping us on Live chat or email: [email protected] , and we will assist you further.You may now also always check your
current sessions, and if you
notice something odd, make sure to
change your password right away because that will log out all the active sessions, and
contact us.
Here is the link to the sessions:
https://stake.com/settings/sessionsEven with all of these security measures in place, we still cannot guarantee your accounts' safety since if you yourselves give out your login credentials, you will, therefore, give your account to the hacker.
The most "popular" ways of stealing login credentials are (at last from my experience so far) through third party bots and scripts, especially those that "guarantee your balance will double/triple if you deposit x amount of coins and use that specific script in your console", so please
be extremely cautious!
There are also those malicious ones that will change the address to which you are trying to withdraw your funds, meaning that your funds will end up on some totally different address from the one you sent them to. It would be great if you would always double-check the address, just to be sure it's the right one.
Don't use any such bots and scrips if you are not very well acquainted with their creator, or else you may end up with your account being compromised and your funds lost.
Please act responsibly when it comes to the safety of your login data, account, and funds, and be ready to take responsibility if you are not.We have a years-long impeccable reputation and we are doing our best to maintain it. Those who've been with us from the very beginning know what I am talking about here and I believe they would agree with me.
We are always here for you so don't hesitate to contact us at any time, either on Live chat or email.
Stay safe!