So this is my issue with stake which is very unsettling to me and hopefully others will see it the same way. I was playing plinko their and my balance was steadily dropping. Not the issue i have busted many deposits on plinko. My issue is as my balance was dropping it was showing 200k sats which i believed and played accordingly to. as i placed another bet it said insufficient funds. Im looking at my screen and its saying 200k i hit bet again and got the same message. so i refreshed the page and my balance now is 4k sats. A huge difference in what was shown.
I went to support not with the thought of giving me my coin back but of what happened and why. I was met with an answer of you placed the bets and lost your funds betting. And the "The balance update has been reported to our developers and it is only a visual lag, it should be fixed with one of the following updates. " So thats it. I responded by asking if im supposed to have a calculator and add or subtract wins or losses. And how i rely on stake to accuratly display my balance as betting patterns, amounts and games played are chosen but balance. So then someone else took over and said " I have reviewed your account and afraid that you lost the funds in betting. Please check your bet history
https://stake.com/account/statistics/plinko there's a lot of bets with 0.2 multiplier where the funds are deducted."
I never denied placing them nor will I. But again i was met with"From your explanation I can only assume that your balance wasn't fully updated at your front end, but after seeing the lost bets you can clearly see where the funds are gone." And as to the calculating my own bets and not relying on the balance displayed. "
"Our games are provably fair and you are free to post anything where you like and share your feedback.
Kindly check your bets, you do not have to calculate each bet amount, just see the multiplier of the bet which will give you better result regarding the matter."
I went to a chat where i feel more welcome and made mention of it and within 5 seconds i had two pm's saying same thing happened to them. And they did not do anything about it but say you wagered the coin. Like i said im not worried about the funds i have deposited a lot of coin there and elsewhere. My issue is with your knowledge and admitting to the bug. Yet not making anyone aware or immediately fixing it. You just let is continue. Does anyone feel i should have verified and subtracted or added each bet to maintain an accurate balance?
Your handling of this raises serious trust and other issues that i feel are showing lack of responsibility to your users by maintaining a fair site. Your games my validate and be provably fair bur is your casino? I would ask that this issue be addressed for i am sure there is other parties similar to mine that felt they were cheated.