Stake.com , unable to withdraw almost 3500$

Harkorede

copper member

Activity: 2044

Merit: 793

Quote from: Maasdamer on October 15, 2020, 12:57:57 AM

Thanks to user Stunna who actually took the time to help me with this (unlike the official stake support) he was able to get my money.

Case is resolved now.

Only bad thing is that I will get betting limits now which of course is shit for me.

I'm glad that your case was solved, I had no doubt that it would get solved so far everything was fair from you end, and I'd just tell you stay within the whatever limit you've been restricted to, If you still choose to play there and don't try to game the system with new accounts (as some users would, only to come back here later on to rant again).

Maasdamer

member

Activity: 622

Merit: 36

Quote from: Boris007 on October 15, 2020, 02:52:17 AM

Quote from: Maasdamer on October 15, 2020, 12:57:57 AM

Thanks to user Stunna who actually took the time to help me with this (unlike the official stake support) he was able to get my money.

Case is resolved now.

Only bad thing is that I will get betting limits now which of course is shit for me.

Cheers, It got solved. Stake has reputed members here on this forum and the owners are old people with experience of running such venture. AT the end of day it matters is that you got paid which is good.

That is true. If it wasnt for Stunna I doubt I would have a solution by now.

Boris007

member

Activity: 192

Merit: 72

Security

Quote from: Maasdamer on October 15, 2020, 12:57:57 AM

Thanks to user Stunna who actually took the time to help me with this (unlike the official stake support) he was able to get my money.

Case is resolved now.

Only bad thing is that I will get betting limits now which of course is shit for me.

Cheers, It got solved. Stake has reputed members here on this forum and the owners are old people with experience of running such venture. AT the end of day it matters is that you got paid which is good.

Maasdamer

member

Activity: 622

Merit: 36

Thanks to user Stunna who actually took the time to help me with this (unlike the official stake support) he was able to get my money.

Case is resolved now.

Only bad thing is that I will get betting limits now which of course is shit for me.

smyslov

sr. member

Activity: 2030

Merit: 269

Quote from: TwitchySeal on October 14, 2020, 10:37:38 PM

It's barely been 24 hours. You aren't doing yourself any favors by raging about it here, so just be patient like they asked and if there's still an issue after a few more days more people will take you seriously since you wont have 100 posts bitching and moaning and being a dick.

The guy is very demanding he wants things done right away there is technicality on this and the team is reviewing everything and they want to come up with a good investigation on why your account is singled, give the team their time to do their job I know it's a big amount but not a big amount to ruin their reputation by coming up with a fabricated story.

Get-Paid.com

sr. member

Activity: 1877

Merit: 389

Maasdamer,

Please allow Stake to get back to you, they seem to have taken your case seriously - yes, it could be a false positive issue and it could be not, definitely it's not nice to be in this position but please allow them to respond to you first, Stunna said he needs a few hours, not even a day - so why don't you wait a bit longer and see what happens?

TwitchySeal

legendary

Activity: 2716

Merit: 2093

Join the world-leading crypto sportsbook NOW!

It's barely been 24 hours. You aren't doing yourself any favors by raging about it here, so just be patient like they asked and if there's still an issue after a few more days more people will take you seriously since you wont have 100 posts bitching and moaning and being a dick.

Stunna

legendary

Activity: 3192

Merit: 1279

Primedice.com, Stake.com

Quote from: Maasdamer on October 14, 2020, 09:58:04 PM

Quote from: Stunna on October 14, 2020, 09:55:55 PM

Quote from: Maasdamer on October 14, 2020, 09:13:05 PM

Quote from: smyslov on October 14, 2020, 09:09:25 PM

Quote from: Stunna on October 14, 2020, 09:03:04 PM

If there is no wrong-doing on your side then rest assured that you will get paid out. I will update you soon

OP has been updated on the issues the response that you've got is much better than the Cloudbet complainants, let them do their works now and be positive that you are going to get your money, if your account has no issue at all, I have a lot of friends playing in Stake and so far very smooth operation.

Did you read his response before?

Summary: email: accusation of violation of article 5.1 (probable multic account but never said anything what the problem is)
response now: some game they are not satisfied with ( which game? Huh

) So why on earth KYC if its about a game???
response after: If I did nothing wrong, bla bla...

If they are looking into a bet, how could I have done ANYTHING wrong???

Fact is now, 1 of the 2 stake representatives is caught lying.

Forum representative just wrote: "Our odds supplier had an issue with one of the events you bet on thus your acc was flagged. I apologize for the poor communication from our team as they were left in the dark while waiting for a response from our odds partner. You will be paid out and we will improve our handling of rare situations like this going forward. "

email support said: "We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see https://stake.com/policies/terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously."

Your account was flagged for both those reasons. I've taken time to see if there is a chance that there is some sort of false-positive situation going on here and you have continued to post all over this forum that I am a liar from your brand new account.

So suddenly its both reasons??? It is a lie when you dont tell the truth. You can send my your telegram via my reg email at stake, you should have that. I cant reply here due to my rank.

Support had already told you that reason for your account being frozen. I will get in touch with you directly.

Maasdamer

member

Activity: 622

Merit: 36

Quote from: Stunna on October 14, 2020, 09:55:55 PM

Quote from: Maasdamer on October 14, 2020, 09:13:05 PM

Quote from: smyslov on October 14, 2020, 09:09:25 PM

Quote from: Stunna on October 14, 2020, 09:03:04 PM

If there is no wrong-doing on your side then rest assured that you will get paid out. I will update you soon

OP has been updated on the issues the response that you've got is much better than the Cloudbet complainants, let them do their works now and be positive that you are going to get your money, if your account has no issue at all, I have a lot of friends playing in Stake and so far very smooth operation.

Did you read his response before?

Summary: email: accusation of violation of article 5.1 (probable multic account but never said anything what the problem is)
response now: some game they are not satisfied with ( which game? Huh

) So why on earth KYC if its about a game???
response after: If I did nothing wrong, bla bla...

If they are looking into a bet, how could I have done ANYTHING wrong???

Fact is now, 1 of the 2 stake representatives is caught lying.

Forum representative just wrote: "Our odds supplier had an issue with one of the events you bet on thus your acc was flagged. I apologize for the poor communication from our team as they were left in the dark while waiting for a response from our odds partner. You will be paid out and we will improve our handling of rare situations like this going forward. "

email support said: "We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see https://stake.com/policies/terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously."

Your account was flagged for both those reasons. I've taken time to see if there is a chance that there is some sort of false-positive situation going on here and you have continued to post all over this forum that I am a liar from your brand new account.

So suddenly its both reasons??? It is a lie when you dont tell the truth. You can send my your telegram via my reg email at stake, you should have that. I cant reply here due to my rank.

Stunna

legendary

Activity: 3192

Merit: 1279

Primedice.com, Stake.com

Quote from: Maasdamer on October 14, 2020, 09:13:05 PM

Quote from: smyslov on October 14, 2020, 09:09:25 PM

Quote from: Stunna on October 14, 2020, 09:03:04 PM

If there is no wrong-doing on your side then rest assured that you will get paid out. I will update you soon

OP has been updated on the issues the response that you've got is much better than the Cloudbet complainants, let them do their works now and be positive that you are going to get your money, if your account has no issue at all, I have a lot of friends playing in Stake and so far very smooth operation.

Did you read his response before?

Summary: email: accusation of violation of article 5.1 (probable multic account but never said anything what the problem is)
response now: some game they are not satisfied with ( which game? Huh

) So why on earth KYC if its about a game???
response after: If I did nothing wrong, bla bla...

If they are looking into a bet, how could I have done ANYTHING wrong???

Fact is now, 1 of the 2 stake representatives is caught lying.

Forum representative just wrote: "Our odds supplier had an issue with one of the events you bet on thus your acc was flagged. I apologize for the poor communication from our team as they were left in the dark while waiting for a response from our odds partner. You will be paid out and we will improve our handling of rare situations like this going forward. "

email support said: "We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see https://stake.com/policies/terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously."

Your account was flagged for both those reasons. I've taken time to see if there is a chance that there is some sort of false-positive situation going on here and you have continued to post all over this forum that I am a liar from your brand new account. Accounts are not frozen for no reason, this is a highly irregular situation, that being said I am doing my best to see if I can get this cleared for you and I would appreciate you giving me a few hours to do so.

Maasdamer

member

Activity: 622

Merit: 36

Quote from: smyslov on October 14, 2020, 09:09:25 PM

Quote from: Stunna on October 14, 2020, 09:03:04 PM

If there is no wrong-doing on your side then rest assured that you will get paid out. I will update you soon

OP has been updated on the issues the response that you've got is much better than the Cloudbet complainants, let them do their works now and be positive that you are going to get your money, if your account has no issue at all, I have a lot of friends playing in Stake and so far very smooth operation.

Did you read his response before?

Summary: email: accusation of violation of article 5.1 (probable multic account but never said anything what the problem is)
response now: some game they are not satisfied with ( which game? Huh

) So why on earth KYC if its about a game???
response after: If I did nothing wrong, bla bla...

If they are looking into a bet, how could I have done ANYTHING wrong???

Fact is now, 1 of the 2 stake representatives is caught lying.

Forum representative just wrote: "Our odds supplier had an issue with one of the events you bet on thus your acc was flagged. I apologize for the poor communication from our team as they were left in the dark while waiting for a response from our odds partner. You will be paid out and we will improve our handling of rare situations like this going forward. "

email support said: "We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see https://stake.com/policies/terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously."

smyslov

sr. member

Activity: 2030

Merit: 269

Quote from: Stunna on October 14, 2020, 09:03:04 PM

If there is no wrong-doing on your side then rest assured that you will get paid out. I will update you soon

OP has been updated on the issues the response that you've got is much better than the Cloudbet complainants, let them do their works now and be positive that you are going to get your money, if your account has no issue at all, I have a lot of friends playing in Stake and so far very smooth operation.

Stunna

legendary

Activity: 3192

Merit: 1279

Primedice.com, Stake.com

Quote from: Maasdamer on October 14, 2020, 09:01:27 PM

Quote from: Stunna on October 14, 2020, 08:55:29 PM

Quote from: Maasdamer on October 14, 2020, 01:53:46 PM

Quote from: Harkorede on October 14, 2020, 01:39:13 PM

Quote from: Maasdamer on October 14, 2020, 07:25:01 AM

The deposit page is not disabled. Betting is not disabled as well. Only thing disabled is withdrawing.

ALso the forum post does not help one bit.

This doesn't make sense to me to say the least, why allow user to keep depositing and wagering when they're currently undergoing an investigation, just so they could get more funds to seize ? It only make sense to disable deposit and settle all pending bets correctly, suspended further when investigations like these are on going.

For the record, I've played regularly on stake and I've never had any issues whatsoever with them, the investigation could have been triggered by the amount being wagered within the short time.

Thats what I am saying. If an account is frozen everything should be. I think they want to trigger people to punt it all off and when the money is gone they can have their account back. Very very shady behaviour.
Behind the non communication and explanation wtf is going on this is the next worst thing.

Maasdamer,

We try & process withdrawals as quickly as possible & 99% of users can attest to Stake's instant withdrawals.
Every now & again, due to the nature of sports betting, we have to take precautionary efforts. Our odds supplier had an issue with one of the events you bet on thus your acc was flagged. I apologize for the poor communication from our team as they were left in the dark while waiting for a response from our odds partner. You will be paid out and we will improve our handling of rare situations like this going forward.

Why do I have the feeling what you write is not true?
I still cannot withdraw.
Why did you send an email 22 hours ago I violated some rule and I must send documents for KYC if there is 1 game you are not satisfied yet? What should that bet be?

You do know that if what you wrote is a lie that will look very bad.

If there is no wrong-doing then rest assured that you will get paid out. I will update you soon

Maasdamer

member

Activity: 622

Merit: 36

Quote from: Stunna on October 14, 2020, 08:55:29 PM

Quote from: Maasdamer on October 14, 2020, 01:53:46 PM

Quote from: Harkorede on October 14, 2020, 01:39:13 PM

Quote from: Maasdamer on October 14, 2020, 07:25:01 AM

The deposit page is not disabled. Betting is not disabled as well. Only thing disabled is withdrawing.

ALso the forum post does not help one bit.

This doesn't make sense to me to say the least, why allow user to keep depositing and wagering when they're currently undergoing an investigation, just so they could get more funds to seize ? It only make sense to disable deposit and settle all pending bets correctly, suspended further when investigations like these are on going.

For the record, I've played regularly on stake and I've never had any issues whatsoever with them, the investigation could have been triggered by the amount being wagered within the short time.

Thats what I am saying. If an account is frozen everything should be. I think they want to trigger people to punt it all off and when the money is gone they can have their account back. Very very shady behaviour.
Behind the non communication and explanation wtf is going on this is the next worst thing.

Maasdamer,

We try & process withdrawals as quickly as possible & 99% of users can attest to Stake's instant withdrawals.
Every now & again, due to the nature of sports betting, we have to take precautionary efforts. Our odds supplier had an issue with one of the events you bet on thus your acc was flagged. I apologize for the poor communication from our team as they were left in the dark while waiting for a response from our odds partner. You will be paid out and we will improve our handling of rare situations like this going forward.

Why do I have the feeling what you write is not true?
I still cannot withdraw. I still have no email reply.
Why did you send an email 22 hours ago I violated some rule and I must send documents for KYC? if there is 1 game you are not satisfied yet? What game should that have been?

You do know that if what you wrote is a lie this will look very bad.

Stunna

legendary

Activity: 3192

Merit: 1279

Primedice.com, Stake.com

Quote from: Maasdamer on October 14, 2020, 01:53:46 PM

Quote from: Harkorede on October 14, 2020, 01:39:13 PM

Quote from: Maasdamer on October 14, 2020, 07:25:01 AM

The deposit page is not disabled. Betting is not disabled as well. Only thing disabled is withdrawing.

ALso the forum post does not help one bit.

This doesn't make sense to me to say the least, why allow user to keep depositing and wagering when they're currently undergoing an investigation, just so they could get more funds to seize ? It only make sense to disable deposit and settle all pending bets correctly, suspended further when investigations like these are on going.

For the record, I've played regularly on stake and I've never had any issues whatsoever with them, the investigation could have been triggered by the amount being wagered within the short time.

Thats what I am saying. If an account is frozen everything should be. I think they want to trigger people to punt it all off and when the money is gone they can have their account back. Very very shady behaviour.
Behind the non communication and explanation wtf is going on this is the next worst thing.

Maasdamer,

We try & process withdrawals as quickly as possible & 99% of users can attest to Stake's instant withdrawals.
Every now & again, due to the nature of sports betting, we have to take precautionary efforts. Our odds supplier had an issue with one of the events you bet on thus your acc was flagged. I apologize for the poor communication from our team as they were left in the dark while waiting for a response from our odds partner. I am working on getting this cleared now, will have a definitive answer for you shortly.

Maasdamer

member

Activity: 622

Merit: 36

Quote from: Harkorede on October 14, 2020, 01:39:13 PM

Quote from: Maasdamer on October 14, 2020, 07:25:01 AM

The deposit page is not disabled. Betting is not disabled as well. Only thing disabled is withdrawing.

ALso the forum post does not help one bit.

This doesn't make sense to me to say the least, why allow user to keep depositing and wagering when they're currently undergoing an investigation, just so they could get more funds to seize ? It only make sense to disable deposit and settle all pending bets correctly, suspended further when investigations like these are on going.

For the record, I've played regularly on stake and I've never had any issues whatsoever with them, the investigation could have been triggered by the amount being wagered within the short time.

Thats what I am saying. If an account is frozen everything should be. I think they want to trigger people to punt it all off and when the money is gone they can have their account back. Very very shady behaviour.
Behind the non communication and explanation wtf is going on this is the next worst thing.

Harkorede

copper member

Activity: 2044

Merit: 793

Quote from: Maasdamer on October 14, 2020, 07:25:01 AM

The deposit page is not disabled. Betting is not disabled as well. Only thing disabled is withdrawing.

ALso the forum post does not help one bit.

This doesn't make sense to me to say the least, why allow user to keep depositing and wagering when they're currently undergoing an investigation, just so they could get more funds to seize ? It only make sense to disable deposit and settle all pending bets correctly, suspended further when investigations like these are on going.

For the record, I've played regularly on stake and I've never had any issues whatsoever with them, the investigation could have been triggered by the amount being wagered within the short time.

Maasdamer

member

Activity: 622

Merit: 36

Apparently not big enough, otherwise they would have staff that would acutally answer my questions.

I havent been asked one single question by them. How would this be possible?

All the asked for is verification, that makes no sense.

Bajank

sr. member

Activity: 613

Merit: 254

maybe you have to be more patient sir, I used to have something like this, but I waited 3 days for the problem to be resolved, don't panic. I am sure the parties from stake.com will be responsible for your problem because stake.com is a big and well-known gambling place,

hulla

hero member

Activity: 1834

Merit: 566

Quote from: Maasdamer on October 14, 2020, 06:50:15 AM

Almost 8 hours ago I sent the documents they requested, 5 min after their mail.

No reply, not even a confirmation the received them.

What a joke this site is! Pure scam!

The site in the subject is among the long existing gambling site and it will unreasonable for them to scam you with $3500 just to spoil their reputation on this forum as someone once said, you haven't provided any evidence to back up your claim.

Quote from: Maasdamer on October 14, 2020, 02:05:02 AM

Quote from: scammed-by-nitro on October 14, 2020, 01:58:50 AM

The classic multiple accounts accusation. Been there done that.

Nitro tried to pull the same shit on me this year.

What I think is funny is this part from their responsible gaming rules.

So on the 1 hand they say no multiple accounts and here they clearly speak of multiple accounts, what seems to be no problem. Very confusing.

https://imgur.com/a/qkh5WmF

The fact that you can still deposit and play all games is also very alarming. Guess they want u to punt it all off.

Haha, I didn't even see that. Thanks for sharing. I mean like I said, I only have this 1 account so it makes no sense. But what you posted here is very interesting and really does not make any sense at all. Not more than 1 account, and here they clearly speaking of cooling off phase for "your account, or accounts" . Well well well.

You havent break any of their rules and have deposit evidence with a screen picture the withdrawal blocked message. You can also report the issue on askgambler.

Quote from: ?? on ??

So you are the forum police ?

I will post enough screenshots/evidence as soon as they finished their so called "investigation".
Of course only if they still refuse to send me my money.

Read the first site, I stated the chat where I told the support that I can withdraw and they only say write the email and bla bla bla.

Fact is, since 12 hours I can't withdraw, but I can still deposit/wager and play casino , all documented with screens.
Also they did not inform me about any investigation, no message, no email. If I would not have tried to withdraw my money I would not know by now. And if I decided to make another deposit today this money would be gone as well. In my eyes this is clear fraud.

PS: Who asked for a definiton of the word blocked???

I understand you are hurt right now but naturally, you are to report the accusation as advised above and the chat log picture you provided is not concrete enough as evidence against a big casino site.

Topic: Stake.com , unable to withdraw almost 3500$ (Read 902 times)