OWARI / scammed-by-nitro should be disregarded by default RUchamp
Anyways, 2020 is almost over and I wonder what @SwC_Poker would, honestly, rate their performance.
Here's some things to consider:
Big BTC got launched, but immediately slashed from 1 BTC price pool to now half? Meh. PKOs were added. Mixed tournaments were added, then slashed in price, stopped running regularly and probably die off. Meh.
Rake got raised, both directly and indirectly and response times have been absolutely abysmal, pretty much destroying the best time to play poker between Xmas and NYE, since all the regs are sensitive to it and don't start games. For a site that prides itself on its low rake, you got passed quickly.
Jackpot tables got invented, which were a good idea. Unfortunately, innovation ended there, extra rake is now taken and they're an absolute nit-fest now. Antes (option) would fix this. This is standard pretty much everywhere now. You got passed quickly.
We actually went +-0 new games in 2020, we lost NL27SD but got Pineapple. For a site that prides itself in the mixed game selection, you got passed quickly. [Edit: We actually went -1, we lost short deck. My bad!]
Chat box got absolutely obliterated and long term regulars left or are actively promoting against you now. Higherhighs is the most unpopular representative of a site I have ever seen, and I experienced the Howard Lederer fiasco.
The big announcement that has been promoted for months never came.
The 500 players online-goal was missed by almost half, the 7-day-average players is 45 (according to pokerscout), with a peak of 104, ranking #43, 2 spots in front of Tonybet Poker - that has been closed for a few months now!
On the plus side, there are still a few complete morons playing on your site, so money comes by easy occasionally! Yay!
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Overall, I will give you 2/10. Lots of room to grow, I guess.
Happy New Years!