It's definitely legit, I've done it 4 times already. Anyway, I agree the site needs to step up the promotions like a small leader board for top weekly players and bring back some krill rolls for people that have played in the past. The high min cash out has been fixed though and there's no reason to complain about that anymore.
There is nothing you can tell someone if they are determined to stubbornly hold a position - no matter how far off the (dynamic) facts they are. There is a way to cash out less than 20 chips (which isnt that much anyways), you told him how, you've done it yourself 4x - and he is telling you that are wrong and that the sky is actually pink. Fwiw, I've blasted the site when they've done things I considered sub-optimal, but this isn't one of those times.
Rake has been lowered to the lowest of ANY poker site, for both tourneys and cash games. There has been plenty of action at stakes from .01/.02 up to 60/120 (which is like $800/$1600) in the last couple weeks. I've seen $100k on the table. I know this bc I've gotten plenty of midstakes action in the few hours I have to play, even though I'm barely online. If I knew how to play OFC, I could've played at decent stakes for hours every day. But the site is DEAD lol
Among the things within their control, the only major fault I see is failing to maintain a strong presence in the online poker community. If I was offering more game formats than any other site and had the lowest rake around, I'd be shouting it from the rooftop. High miners' fees, which are out of their control, may prompt them to reconsider accepting other crypto. The BTC-only thing was fine for a while, but is now holding them back.
What else this guy wants, nobody sane can figure out. I dont think he's a shill for another site, but why post these rants about a site that he doesnt seem to play on, want to play on, or has anything to do w his life? If he knows they don't post much on social media, it's pretty easy to stop acting like a baby (like when he demanded they answered his questions in the exact format he proposed rofl) and just email support.
Edit: Upon reading his other posts, they're all just random immature raging at pretty much every BTC poker site - so it doesn't appear to be a SwC/Betcoin/Ntrogen/etc problem as much as it seems to be a mental health issue. Given that, I'm not trying to be mean and hope you can get the help you need.