Topic: Swedish ASIC miner company kncminer.com - page 1031. (Read 3050080 times)

According to Amazon tracking my Arctic i30 has been out for delivery since Friday USPS.  It wasn't in my PO box.  I went to USPS tracking with the number and supposedly it's been delivered but to Carlsbad, California.  I call customer serivce and they say it's going to Arizona.  I said I don't give a damn what you do with that get me one and get it to me early this week.  Oh, we can't, we're out of stock.  We can refund you money....  (loud cursing on my part and I hang up).

O'rama, you're not really saying that KNC has perfect customer service and can't possibly improve, are you? Overall, I don't think KNC has bad customer service, but I would not agree that there is "nothing wrong". I have experienced times when the phone has gone unanswered during business hours, when emails did not get responded to and required follow up phone calls, etc.

Given the relatively weak competition (where customer service is concerned), KNC has certainly risen much higher than others, but it's not time to rest - it's time to improve upon the great business that has already been built. Don't forget that BFL, Avalon/Bitsyncom and ASIC Miner all had extremely strong supporters at one time before they fell from their positions - don't get complacent!

I'd love to see hosting get outsourced so KnC can focus more on hardware and firmware.

Anotherhost seems to be doing a good job at that...

Good Night, and good luck!

Tell Alex Kevin says Hi!

Need to go to bed early tonight as I have a plane to catch tomorrow  

Good night and wish me luck 

Orama, well whenever you guys want someone to preorder scrypt units or need a US tester, I'm here

So you are Alan Yentob?  I was wondering where you were hiding!

It's simple they are flat out working, nothings stopped. They haven't enough people for the forum. They aim to focus on their own forum at somepoint, but whoever it will be needs to know the product and scene inside and out and as with all the extra hands needed, this is a specialist subject which takes time to bring someone up to speed. Time is a luxury no one has available currently. There's loads of great ideas but priorities dictate the hardware , firmware and hosting needs to be complete first.

I pay attention to Bitcointalk as I enjoy it, Henrick prefers IRC - it's instant and he can just deal with what is in front of him there and then. I flat out refuse to enter KnC's forum. I've tried it a couple of times, but it's a) too much work and will take up too much time I don't have, b) I prefer Bitcointalk. It has more of that wild west frontier vibe. It's more entertaining for me. In any case for the most part once you work out who isn't a customer, and who is here, and ignore the chaff, and fake accounts the rest just falls into place. It's a community, people work things out, that's why you play with hardware, you're self confessed geeks in virgin territory. Geez you had no help, zero with Avalon, little with Bitfury and the rest rarely gave you a product to have help with. Bobsags idea earlier I'm game to try. I think that can be implemented and improve things.

I get a crazy amount of PMs daily, I can't answer all of them. When Sam was posting last pages with Q's grew by 10-20, with the fake accounts the abuse is just not worth it. There appear to be a few nasty individuals on the constant offensive and they are trying their hardest to disrupt and discredit. Backed the wrong horse, work for a competitor, pissed technology made their previous kit redundant, who knows, it was inevitable going to happen at somepoint, and it wasn't as if there wasn't enough evidence KnC were making a genuine go of delivering.

There's no way Sam, Andreas, Marcus, Michael, Henrick, Yann, or anyone else can spend time on here and focus on what else they have going on. Everyone get's up, works, goes to bed and comes back here. It's Sunday i'm in the office again, no weekend. I knew it wasn't going to subside after B1 delivery, but I cannot wait to attend some of the conferences coming up, I just want to stretch my legs for a bit. I think once B2 has shipped there will be some time to focus on some of these other things, but right now it's hard to hire people that won't slow the team down, ad there's no time to wait for someone to pick up the slack with another delivery so soon.

In case anyone is curious as to where my miner sits....excuse the mess.

Actually I'm only going by what I've read on the forums and even KNC's own forum. I'm baffled they don't even participate in their own forums daily. I don't get that at all. We know they can post just fine, because when Sam has something to say he posts it in the announcements area. I'm wondering who takes care of their forum? It has to be maintained by someone, right? Unless they just released it and let it go and don't monitor it all. Yea, I can't anything negative about their customer service, wrong choice of words...I think I just would like to see more presence of them here or at least in their own forums. For someone that spent $11k, I think they could at least chime in and say hello, no?

I was turned $800 in to $20k w/ a stock, I think I might better that with knc and bitcoin......wooo hooooo plus $500.....woooowweeee...yeeehawww
ride'm cowboy!!

Why is it the Jupiters have such high dupe numbers comparatively?  Isn't that something that can be weeded out in firmware?

+1   They are Jealous.

After 1 full day I will update cgminer to 8.2 and see if that helps.

Here is 2 hours into v0.9.9

+1

i don´t know what and why many of you had such a bad experience with KnC Miner? If you don´t understand that they´ve done everything what they where talking about. they promised maschines with 350 Gh/s and we recieved 530 up to 580.
The first company which produced miners ppl getting a roi....and doesnt burn money.

These Guys been the first who announced in april and delievered 3 or 4 days late. KnC maschines running around 80% of the power of the bitcoin network... hashfast, cointerra are delayed too, what i heard lately. I don´t start to mention BFL and many others....

I´m not working for them. I just can´t understand 1117 sites filled with hate and insulting them many times. i think they made many things right.

from the very early start we had an professionel business-partnership with KnC miner here in person Sam.

many blames are not their fault... like shipping companys/costums aso.

I think here are many forum members who are just out of the game cause they didn´t trust them and decided not to buy...but that was not the fault of KnC!

just wanted to say that.... ty

Might not be a bad idea to ask them to post here. There are some really vocal people who are not happy, and a few really happy as well. Be nice to get some balance, if they are willing.

Then again, not everyone has my fascination with watching a slow motion train wreck (this thread).

If you install cgminer you will find a file in the directory called miner.php

I guess you could stick it on your miner, but i have it hosted on a nas I have on my network, you can modify the php file to connect to your miner and report different things from the cgminer api.

Its cool 

There is nothing wrong with customer service, they work their socks off above and beyond the call of duty to answer all the emails. Sure they don't know every answer, but they're as new to the hardware as you are. There's a hell of a lot more happy customers, than unhappy.

Its part of cgminer api hosted by Kano. I made the graphic and posted it up to make KNC Jupiter look good