Some of you really need some perspective.
KNC is not perfect but they are 80% better than their nearest competitor.
So they won't get better customer service, they will have the best customer service!!
That pretty much sums it up.
We have a company in Canada called Lee Valley Tools -- they get it right most of the time and even their worst detractors (and there are very few) admit it. KNC seems to be going the same way -- not perfect at all -- but at least making the effort to get better.
In the end after-sales follow tells the tale about a company.
When I was asked to evaluate all the machinery out there and decide which company was the safest I chose KNC because I thought they would have the best hardware with the fewest delivery problems and at least reasonable service over the long haul. Our miner arrived around Oct 21 -- finally -- after snuggling up to customs officials and shipping mavens for almost a week. But it did arrive and it does work.
If KNC had modified the label as requested or DHL had actually looked in our file -- it would have saved us three days -- but so far that is the worst that has happened. We can live with that. Screw ups happen and that is far from the worst thing that happened to us over the years.
The firmware updates have consistently improved miner performance -- although not by great amounts.
The only issue I see that does not sit right with me is that Saturn (like us) and Mercury customers probably bought on the basis of future upgrade possibilities.
I got my upgrades -- hopefully... So I'm OK -- if they work as they should. However, since it appears that more boards can be made -- then KNC should follow through for the customers that could benefit most.
That's my $0.05 (Nickles) worth -- we don't have pennies any more -- so now it's at least Five Cents to mount a soap box here.