sorry orama, nothing personal man its just how i feel. as i have said before, your openday report really helped me with my decision to buy KNC and have been a very happy customer since, its just how this all came together, doesnt even really matter tho.
Ok, cool, but now what am I meant have done ref the above?!
You lied to my face, and Redacted about his unit's RMA.
No. I didn't I asked Emilia, she was sitting next to me there and then, Redacted confirmed. What's the problem?
Heres your previous quote:
Hi,
Please write in large writing on the box RMA 131029-12 and send the board back to the following address:
KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden
We will review the cause of the issue and get back to you as soon as possible with the new board.
Thanks
Emilia
Your return arrived today, was processed and repaired today, and left here by courier today.
In and out the same day.
That two week stuff is nonsense, you weren't even issued the RMA until the 29/10/13 (last Friday) it's in the RMA code itself.
I then posted this:
On Wed, Nov 6, 2013 at 1:14 PM, Customer Service <
[email protected]> wrote:
Hi,
This has not yet arrived at our location. Could you please provide a tracking number so that we can chase it?
Should you have any further questions please do not hesitate to contact us.
Thanks
Emilia
So either you lied or she lied.
Sorry you are going to have to spell this out real slow, as all I can see was that she has responded there in an email to you at 1pm, I responded to you at 6pm, and Redacted confirmed it had arrived that day. So what's the issue?
Jeesus your dence.
You told us the RMA had allready been received and processed and sent out, according to "Emilia".
UPS said they still had the package.
KnC said they didnt have the package.
You lied either about having spoke to Emilia, or the status of the RMA. Pretty simple.
"Your return arrived today, was processed and repaired today, and left here by courier today.
In and out the same day.
That two week stuff is nonsense, you weren't even issued the RMA until the 29/10/13 (last Friday) it's in the RMA code itself." < your quote
You're nuts. You were online, Redacted was online, I was online, Emilia was at 6pm. I ask her to look it up as a favour to Redacted at the other day, an entire 5 hours after you receive an email from her at 1pm with no confirmation of delivery from UPS at that point. UPS presumably do not live update. Deliveries arrive here until 3pm weekdays. Emilia handles customer service, she does not open, test, repair, or replace anything, she does however process the daily collections, order the courier to pick up at 5pm each day. And clear the Daily RMA list EOD. Within that time UPS delivered and therefore we immediately sent a return, which was verified by Redacted.
...and has just been verified again. Did not enter these doors until that day, replaced that day. As Redacted already stated UPS delayed the return to us. I thought this was case open, case closed the other day, but apparently you are determined to find something that doesn't exist. Arrived at the UPS office where it was scanned at 6pm, and is actually out for delivery today, in the US.