If RMA is too diffcult how about selling the badly performing cards for some BTC and order new ones when (if.. ) they become available? I'm not sure but I'd think there are many buyers for those.
Edit: Disclaimer: I'm not trying to justify the bad CS, just throwing an idea.
Topic: Swedish ASIC miner company kncminer.com - page 1125. (Read 3050068 times)
Bar doesn't count. He HAD problems and got them fixed. As for you i don't know. Do you still have problems?
So we are stuck at 5 people with problems right now?
If you think it's 5 people, you need to look at the knc forum and revise upwards dramatically. So we are stuck at 5 people with problems right now?
Same here. Still trying to get an RMA.
What does trying mean? Have you contacted them via email or phone? Are they refusing an RMA? Asking for screenshots?
As someone who went through this issue, I had to email several times, send screenshots and follow up with calls during Stockholm business hours.
I have an RMA number generated it seems but I have yet to get instructions on packing/shipping. This is day 2 of no info. Not upset yet, just waiting.
Same here. Still trying to get an RMA.
What does trying mean? Have you contacted them via email or phone? Are they refusing an RMA? Asking for screenshots?
As someone who went through this issue, I had to email several times, send screenshots and follow up with calls during Stockholm business hours.
Got problems too. Firmware has not fix error => 3/4 cores working, 1/4 dead.
Have you called KNC? I know O'rama says that no customer support emails get ignored, but I've found it the case that they don't all get replied to - at least not in a timely manner.
Same here. Still trying to get an RMA.
Technically Bargraphics and I had problems. I had 1 defective chip, replaced by RMA (took 1 week, due the RMA policy that I don't care for). Both Bar and I have had problems with the hosted service in the beginning and I had a failed miner which eventually got replaced.
You don't count since you fixed your problems. I had one defective board at start too. Did RMA, got it fixed in 5 days total.
COUNTING PEOPLE WITH FAULTY UNITS/PROBLEMS:
1) retard The Avenger
2) CYPHER
3) FUKT
4) timmmers?
5) Puppet
6) ...*please continue the list*
6) Bargraphics
7) Mota
All the people posting on the KNC support subforumBar doesn't count. He HAD problems and got them fixed. As for you i don't know. Do you still have problems?
So we are stuck at 5 people with problems right now?
Got problems too. Firmware has not fix error => 3/4 cores working, 1/4 dead.
Actually all of my miners were running at <50% for the first 3-4 days I received them.
Then they got fixed and one died,
Then it got replaced and about 3 patches later another died which also got replaced.
That is what happens when your unit is already in their house ready to be repaired, the whole reason I choose hosting since I'm in the USA and shipping units/modules/parts back to get RMA'd would be an expensive and time consuming task.
I had my share of problems, all were fixed within a reasonable time frame. I understand not everything can go 100% perfect and am satisfied with the service I received.
However this is just how I saw things on my end, I can't be sure if units actually DIED or if Firmware ACTUALLY fixed them as Hosted customers don't have access directly to the boxes.
Then they got fixed and one died,
Then it got replaced and about 3 patches later another died which also got replaced.
That is what happens when your unit is already in their house ready to be repaired, the whole reason I choose hosting since I'm in the USA and shipping units/modules/parts back to get RMA'd would be an expensive and time consuming task.
I had my share of problems, all were fixed within a reasonable time frame. I understand not everything can go 100% perfect and am satisfied with the service I received.
However this is just how I saw things on my end, I can't be sure if units actually DIED or if Firmware ACTUALLY fixed them as Hosted customers don't have access directly to the boxes.
Technically Bargraphics and I had problems. I had 1 defective chip, replaced by RMA (took 1 week, due the RMA policy that I don't care for). Both Bar and I have had problems with the hosted service in the beginning and I had a failed miner which eventually got replaced.
You don't count since you fixed your problems. I had one defective board at start too. Did RMA, got it fixed in 5 days total.
COUNTING PEOPLE WITH FAULTY UNITS/PROBLEMS:
1) retard The Avenger
2) CYPHER
3) FUKT
4) timmmers?
5) Puppet
6) ...*please continue the list*
6) Bargraphics
7) Mota
All the people posting on the KNC support subforumBar doesn't count. He HAD problems and got them fixed. As for you i don't know. Do you still have problems?
So we are stuck at 5 people with problems right now?
The good news is that november Jupiter and Saturn's are no longer available.
According to the website.
According to the website.
well BFL has hit a "lag" point so to speak...(I keep track on the stuff I'll never get)....mini-rigs are caught up ..they sold no mini-rigs from like april 4th till June or some such..
but then again the big bitcoin rush started in april...so perhaps it is a wash..would be nice if difficulty slowed down to less the 30 percent for a bit..but doubtful
but just wait till my 'forced update" monarchs arrive..I tell you they will really be the cats' meow when the start mining them "ASICcoin" them coins are going places right? *snort*)..(wanders off mumbling no hope no hope)
ending on a positive note it sorta/kinda looks likely I'll at least get ROI (in my mind anyway) on the Jupiter I got on oct 18th
so it goes live and learn but hopefully we will have 'some' kinda lag in diff rise ..if at least on 1 round of such (knock wood)
Searing
The good news is that november Jupiter and Saturn's are no longer available.
According to the website.
According to the website.
Wooo now they might release their next pricing
maybe cheap extra modules?? if they dont sell more controllers (which we would love too) then they would just be selling back to their current customers..
The good news is that november Jupiter and Saturn's are no longer available.
According to the website.
According to the website.
Wooo now they might release their next pricing
The good news is that november Jupiter and Saturn's are no longer available.
According to the website.
According to the website.
Maybe I should ask for some compensation too 
I would have loved to have my miner a few days earlier also.
In reality, I think they did a great job in general so I will not bitch about it. I can just imagine the stress they had to go through after receiving the chips. Marcus' hair is now grey, probably. Granted, my unit didn't have much problems, and I feel sorry for those who had.
I would have loved to have my miner a few days earlier also.
In reality, I think they did a great job in general so I will not bitch about it. I can just imagine the stress they had to go through after receiving the chips. Marcus' hair is now grey, probably. Granted, my unit didn't have much problems, and I feel sorry for those who had.
For the trolls: I'm a happy customer. 
I had to play a lot (it was fun) but I have 570Ghs and my investment back.
Right on!I had to play a lot (it was fun) but I have 570Ghs and my investment back.
One could get the impression there was a statement like 'no happy customers at all'.
I'm happy for you that it worked out so nice, that you do not need to pay this f'ing -/+20% Tax like us Europeans, early delivery date, smoothly working devices and therefore reached break-even. Honestly this is great. I know there's always one in the world doing better than me, so I'm totally fine with it.
If nobody would have reached break-even, situation for me would be worse for sure...so really nice!
However I'm confused that you do not care even a little about others suffering (not me).
Didn't you consider further business with KnC ? How about next time it might be you punished by bad luck with delayed/messed up delivery, broken miner, delayed RMA, nobody picks up the phone, several days of exhausting email ping-pong while diff increases and other stuff reported...
And this is exactly my point.
Nice it worked out! But what's next time ?
+1+1+1+1
8000? Never. They sold multiple units/orders to a bunch of people, but nowhere near 8000. There were a lot of groupbuys, cloudcompanies and big fish miners who ordered the brunt off it. You were indeed lucky, last time I had to call 4 days in a row to get someone on the phone.
I am truly happy for everyone who got his units early, but you have to understand the fact that every time someone posts how happy he is with his timely delivery and his ROI it's like getting kicked in the nuts repeatedly by a soccerplayer on steroids.
And if you take into account that there are 10 users here who are unhappy with knc and around 30 who defend knc and are happy with it you can, with let's say 20% variance, say that around 20-30% of their customers are indeed not happy at all with problems/customer support issues/late deliveries/*insert whatever you want here*. The thing is, most of those do not post here because they are tied in groupbuys and/or cloudmining and complain to their respective companies if at all.
I respect your opinion and I understand that you are happy and want to share that, but fact is calling KNC does do shit for problem solving, they block every attempt to solve the compensation problem, RMA's are given out days after problems are reported and only after people get to hear "try this new firmware first", emails are answered with mostly standardized messages and one gets the feeling they are not even read thoroughly and you have to call numerous times to get someone on the phone.
In my opinion voicing concerns and opinions regarding KNC in this forum has a better chance of getting through to them than personal communication. This forum is public, we know they read some of the stuff here and if they do not want to loose future sales (does not matter how many) they should be motivated to resolve those issues so that there can be peace and quiet here. You can be assured that I will revert to my former pro/neutral-KNC attitude the moment they adress those issues in public and to the satisfaction of their customers.
They sold about 2000 units, when you received a box from DHL the con note had your order number on it and next to that was your actual order number. I'm surprised no one else picked up on it.
For the trolls: I'm a happy customer.
I had to play a lot (it was fun) but I have 570Ghs and my investment back.
Right on!I had to play a lot (it was fun) but I have 570Ghs and my investment back.
One could get the impression there was a statement like 'no happy customers at all'.
I'm happy for you that it worked out so nice, that you do not need to pay this f'ing -/+20% Tax like us Europeans, early delivery date, smoothly working devices and therefore reached break-even. Honestly this is great. I know there's always one in the world doing better than me, so I'm totally fine with it.
If nobody would have reached break-even, situation for me would be worse for sure...so really nice!
However I'm confused that you do not care even a little about others suffering (not me).
Didn't you consider further business with KnC ? How about next time it might be you punished by bad luck with delayed/messed up delivery, broken miner, delayed RMA, nobody picks up the phone, several days of exhausting email ping-pong while diff increases and other stuff reported...
And this is exactly my point.
Nice it worked out! But what's next time ?
+1+1+1+1
8000? Never. They sold multiple units/orders to a bunch of people, but nowhere near 8000. There were a lot of groupbuys, cloudcompanies and big fish miners who ordered the brunt off it. You were indeed lucky, last time I had to call 4 days in a row to get someone on the phone.
I am truly happy for everyone who got his units early, but you have to understand the fact that every time someone posts how happy he is with his timely delivery and his ROI it's like getting kicked in the nuts repeatedly by a soccerplayer on steroids.
And if you take into account that there are 10 users here who are unhappy with knc and around 30 who defend knc and are happy with it you can, with let's say 20% variance, say that around 20-30% of their customers are indeed not happy at all with problems/customer support issues/late deliveries/*insert whatever you want here*. The thing is, most of those do not post here because they are tied in groupbuys and/or cloudmining and complain to their respective companies if at all.
I respect your opinion and I understand that you are happy and want to share that, but fact is calling KNC does do shit for problem solving, they block every attempt to solve the compensation problem, RMA's are given out days after problems are reported and only after people get to hear "try this new firmware first", emails are answered with mostly standardized messages and one gets the feeling they are not even read thoroughly and you have to call numerous times to get someone on the phone.
In my opinion voicing concerns and opinions regarding KNC in this forum has a better chance of getting through to them than personal communication. This forum is public, we know they read some of the stuff here and if they do not want to loose future sales (does not matter how many) they should be motivated to resolve those issues so that there can be peace and quiet here. You can be assured that I will revert to my former pro/neutral-KNC attitude the moment they adress those issues in public and to the satisfaction of their customers.
For the trolls: I'm a happy customer.
I had to play a lot (it was fun) but I have 570Ghs and my investment back.
Right on!I had to play a lot (it was fun) but I have 570Ghs and my investment back.
One could get the impression there was a statement like 'no happy customers at all'.
I'm happy for you that it worked out so nice, that you do not need to pay this f'ing -/+20% Tax like us Europeans, early delivery date, smoothly working devices and therefore reached break-even. Honestly this is great. I know there's always one in the world doing better than me, so I'm totally fine with it.
If nobody would have reached break-even, situation for me would be worse for sure...so really nice!
However I'm confused that you do not care even a little about others suffering (not me).
Didn't you consider further business with KnC ? How about next time it might be you punished by bad luck with delayed/messed up delivery, broken miner, delayed RMA, nobody picks up the phone, several days of exhausting email ping-pong while diff increases and other stuff reported...
And this is exactly my point.
Nice it worked out! But what's next time ?
+1+1+1+1
For the trolls: I'm a happy customer.
I had to play a lot (it was fun) but I have 570Ghs and my investment back.
Right on!I had to play a lot (it was fun) but I have 570Ghs and my investment back.
One could get the impression there was a statement like 'no happy customers at all'.
I'm happy for you that it worked out so nice, that you do not need to pay this f'ing -/+20% Tax like us Europeans, early delivery date, smoothly working devices and therefore reached break-even. Honestly this is great. I know there's always one in the world doing better than me, so I'm totally fine with it.
If nobody would have reached break-even, situation for me would be worse for sure...so really nice!
However I'm confused that you do not care even a little about others suffering (not me).
Didn't you consider further business with KnC ? How about next time it might be you punished by bad luck with delayed/messed up delivery, broken miner, delayed RMA, nobody picks up the phone, several days of exhausting email ping-pong while diff increases and other stuff reported...
And this is exactly my point.
Nice it worked out! But what's next time ?
+1+1+1+1
anyone else notice this?
on my knc page and putty it says my miner is running at 508gh/s but on the pool stats page (btcguild) it shows 588gh/s for the past few hrs...
bug?
on my knc page and putty it says my miner is running at 508gh/s but on the pool stats page (btcguild) it shows 588gh/s for the past few hrs...
bug?
The pool stats are what matters. Enjoy it.
ok when all is bull shit here then i ask my question again:
I need dumps of that:
i2cdump -y 1 0x24 b
and
i2cdump -y 1 0x24 w
Information about, power, voltage, dcdc state i'am near the solution to double the hash rate
inside the miner, hmmm not doubling but 200 Gh/s per Asic_Board.
thx
yeah so much bs here
I need dumps of that:
i2cdump -y 1 0x24 b
and
i2cdump -y 1 0x24 w
Information about, power, voltage, dcdc state i'am near the solution to double the hash rate
inside the miner, hmmm not doubling but 200 Gh/s per Asic_Board.
thx
yeah so much bs here
root@Jupiter-3B3:~# i2cdump -y 1 0x24 b
0 1 2 3 4 5 6 7 8 9 a b c d e f
00: 72 3d 02 01 b1 80 b2 01 00 05 08 00 7f 0c 21 38
10: 0c 06 0a 0c 1f 26 7f 00 03 02 3f 20 00 80 00 00
20: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
50: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
a0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
b0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
c0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
d0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
f0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
root@Jupiter-3B3:~# i2cdump -y 1 0x24 w
0,8 1,9 2,a 3,b 4,c 5,d 6,e 7,f
00: 3d72 003d 0100 b101 80b1 b280 01b2 0001
08: 0500 0805 0008 7f00 0c7f 210c 3821 0c38
10: 060c 0a06 0c0a 1f0c 261f 7f26 007f 0300
18: 0203 3f02 203f 0020 8000 0080 0000 0000
20: 0000 0000 0000 0000 0000 0000 0000 0000
28: 0000 0000 0000 0000 0000 0000 0000 0000
30: 0000 0000 0000 0000 0000 0000 0000 0000
38: 0000 0000 0000 0000 0000 0000 0000 0000
40: 0000 0000 0000 0000 0000 0000 0000 0000
48: 0000 0000 0000 0000 0000 0000 0000 0000
50: 0000 0000 0000 0000 0000 0000 0000 0000
58: 0000 0000 0000 0000 0000 0000 0000 0000
60: 0000 0000 0000 0000 0000 0000 0000 0000
68: 0000 0000 0000 0000 0000 0000 0000 0000
70: 0000 0000 0000 0000 0000 0000 0000 0000
78: 0000 0000 0000 0000 0000 0000 0000 0000
80: 0000 0000 0000 0000 0000 0000 0000 0000
88: 0000 0000 0000 0000 0000 0000 0000 0000
90: 0000 0000 0000 0000 0000 0000 0000 0000
98: 0000 0000 0000 0000 0000 0000 0000 0000
a0: 0000 0000 0000 0000 0000 0000 0000 0000
a8: 0000 0000 0000 0000 0000 0000 0000 0000
b0: 0000 0000 0000 0000 0000 0000 0000 0000
b8: 0000 0000 0000 0000 0000 0000 0000 0000
c0: 0000 0000 0000 0000 0000 0000 0000 0000
c8: 0000 0000 0000 0000 0000 0000 0000 0000
d0: 0000 0000 0000 0000 0000 0000 0000 0000
d8: 0000 0000 0000 0000 0000 0000 0000 0000
e0: 0000 0000 0000 0000 0000 0000 0000 0000
e8: 0000 0000 0000 0000 0000 0000 0000 0000
f0: 0000 0000 0000 0000 0000 0000 0000 0000
f8: 0000 0000 0000 0000 0000 0000 0000 7200
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