Is it me or does anyone think KNC not showing up here or in their own forums a bit odd? I mean literally missing in action here through-out this whole process with us. All we have had is very limited support through email and that's it. This really puts a sting on me and would really make me think about ordering anything from them again in the future. Granted, we have had some firmware updates but I don't believe cgminer is even fully %100 compatible with their miners. I bought 2 Saturn's from them. One for me and one for my Dad. My Dad contributed a little money into it and I feel horrible that he may not get his money back, because two months ago I kept telling him KNC will deliver on time for us. I guess I can't blame KNC %100 on that, since the difficulty is rising so fast who would of expecting going from $200/day to less then $25/day in 2 months.
Not sure why I'm even writing this, I guess I'm just venting a little and sorry about that.
Agree with you, they are great at PR in their own heads, even offering to help other companies to sort out problems when the reality is they are about the worst I've come across for communication. Too busy with that bloody film and promoting themselves to realise that in the end it's OUR experience that makes or breaks them.
The hosting situation is pure robbery, people not having early ordered hosted units running and rigs up and down like a brides nightie ..totally unsupported except for some customer support person who is clueless. Rigs should never be down for even an hour when hoisted ..that's why people pay the ransom for it. Hardly cheap was it?
ORSOC are the pros in this, KNC I'll never deal with again, not only because they were late and didn't care...but because they still don't give a shit about the poor buggers still waiting and still aren't communication. One person spending 30 minutes a day on customers...what a difference that would make. We'd know where we were, where they planned on going, we'd be a lot happier. A few lines update every 3 days that is mainly bullshit..that's a joke.
Remember, they are all caught up today with Oct orders. They said so in a news update. Must be true.
