KNC sent me a hosted Juniper that I had with them. However 2 out of the 4 dies are dead. They have verified this after running the diagnostics. They now want me to pay for the return of the defective boards and then wait until they investigate the issue.
The miner did not work at all out of the box, was defective to begin with. Should I be required to pay for return shipping ? Is that how it works with manufacturers ?
Refer KNC to their own terms and conditions.
https://www.kncminer.com/pages/tandc 5. Returns
5.1 Returns are only accepted upon the prior approval of KnCMiner. In the event of a return, KnCMiner is entitled to make deductions due to any deficiencies. KnCMiner is entitled to request and require the Purchaser to grant KnCMiner opportunity to conduct inspection of the Products prior to accepting a return. Any return cost will be charged to the Purchaser, unless the return has been subject to the prior approval of KnCMiner.
If you have run their diagnostic tool and they acknowledge from the results the boards are damaged,
their own T&C's dictate THEY are responsible to pay the return costs, not the customer.
Remind them of this and ask them to send you a pre-paid UPS label for the return shipping.
They can NOT ship you a faulty miner and expect YOU to pay to fix it.
It's pretty obvious if your miner was working 100% when hosted and has two broken boards out of the box that they put two used/faulty boards into it. Sounds disgusting, but it's how they roll these days. Even
Spurt Kurt on the KNC forum admitted they shipped used goods to the frankenjup customers.
TL/DR Don't take any shit from them. Tell them their T&c's say they will cover the return costs (on the basis they accept the results of their diagnostic tool - what else is it for?). Ask for them to issue you a UPS label.