Topic: Swedish ASIC miner company kncminer.com - page 451. (Read 3050074 times)

Maybe they had 12 months for Jupiters and now they have 3 months for Neptunes and Titans.

Did anyone get an email or letter that knc changed their T&C? I have a copy of their t&c that states there is a 12 month warranty on their products. If you look now they only state 3 month warranty. This should also be a red flag for ALL orders with them not just fail joops . Neppys, Titians etc etc.

So whats the latent update @minter , refunds or upgraded ?

- refunding KNC
A lawsuit about refunding shall not stand at this moment, because there was no commitment about the time between a refund request and the payment. According to EU rules, the Judge agreed with 30 days (business payments) as reasonable. After this period you must send them a minimum of 3 letters in 21 days. After that, you have the right to start a lawsuit. There is a maximum of total 14% interest and costs, starting from the day that they are dilatory. Excluding the costs of your lawyer. Complaining after 3 weeks does not make sens, because in this case the Judge shall see you as a business because no-one spends 10K to watch cgminer night after night for fun.

- delivering Neptune
Buyers agreed with the delivery of physical machine in the period of Q1/Q2 2014, so the first of July is a good time to send them a minimum of 3 request letters in 21 days. After that, you have the right to start a lawsuit. There is a maximum of total 14% interest and costs, starting from the day that they are dilatory. Excluding the costs of your lawyer. You have the full right to reject "Plan B" because you bought a machine. You cannot be forced to accept cloudhashing because in the moment you bought the machine, you have the intention to buy a real machine delivered in hand, based on the information showed on the website. You had the impression of a real machine, not a totally different product. No matter if the Terms and Conditions has small letters about this change. Suppliers are not allowed to misguide customers. You can reject "Plan B" and demand for a real machine. And when the supplier cannot deliver, you can immediate demand a refund based on dilatory. Looking at the latest news from KNC, it seems that they are on track.

- delivering Jupiter
According to the terms and conditions, buyers must do an RMA request. The supplier has the right to investigate the product for a reasonable period of 8 days. After this period, the supplier is supposed to fix the problem, or to refund (the part) of the product as soon as possible, because of the specific nature of the product. Jupiter buyers have 90 days to request. When buyers are not satisfied with the solution, they must notice the supplier with a well-documented letter. When the supplier reject this letter, than its time for a lawsuit. You can tell the Judge that you want a refund because you have no longer trust in the supplier or you can force the supplier with a period to fix the problems. There is a maximum of 14% interest and cost, starting from the day that they reject your last letter. Excluding the costs of your lawyer.
>> when you receive your RMA parts, save your UPS letter, because for the RMA parts, a new warranty period of 90 days is starting, no matter what their Terms and Conditions tells. Mark your RMA cards an take a picture with the UPS letter and keep it in a save place.
>> I think there are not much Jupiter buyers, count the usernames on this forum and on the KNC forum. Maybe 30-40.
>> When you wanted a full refund without a difficult lawsuit, you had to send back the delivered boxes as soon as you received and opened it.

- Terms and Conditions
Companies can change their conditions, but they must send these new Terms and conditions to the customers and they must agree with the new terms. When they (the customers) not agree, they have 30 days the right to break the (buying) contract. So when you have a copy of these Terms and conditions, datet on the moment of payment, keep it save. For the Jupiter clients: at the moment you agreed with the Jupiter, you also accepted the actual (new) Terms and Conditions.

So starting a lawsuit now is too early, but preparing, case building and collecting knowledge, facts and evidence is a very good start.

In my case, I am a Jupiter client. I bought 3 TH. Monday I called for an RMA, en tomorrow I receive the replacement cards. Quick enough in 4 business days. So when my total reach 3Th+, I got what I payed for. But its my last machine that I payed upfront based on vague promises. My trust is gone and I've learned my lesson.

And please, forget the words "Underpromising and Overdelivering". They are allready dissapeared from their home-page.

Great.... So what that means is they are going to take all those boards clean them up and ship them to some other poor fool even if they only partially hash, or put them back online at the dator hall. Makes me want to set mine up at the range and put a 7.62x39 right down the center of the asic and send it back.

You going to try and remove the IHS eh?  On CPUs they are held on with a bead of epoxy resin around the edge.  A very thin blade will cut it with much work but you must not go too deep as not to cut the chip itself.

There are vids online about removing IHS's, just check youtube.

In that news email they say on schedule etc etc Q1/Q2 . No wonder they aren't bothered about timing so much, they obviously developed a time machine because Q1 is well gone now.

The Jups etc. were KNC partnered with ORSOC, they made big play on this expertise. KNC were simply a marketing company with ORSOC doing the real work, and neither with experience of the nuts and bolts of manufacturing and what comes after like packing ( a skill they still seem not to have mastered). As we know, the tech side went great, the marketing went great...what each was good at. The rest, not good at all really.

So the current situation is KNC marketing again using every trick in the book to seperate customers and their cash. The same people looking after customers...no-one much. But why, after they did so well 1st time aren't ORSOC involved this time? The fact that they aren't seems important to me. At the very least it means that anything prior to this product may as well be another company and past engineering and design work is not to be used for predicting what is happening now because different people are involved as well as different product specs.

I hope anyone who saw the light had their cash back, those who still sing the song of fanboi deserve what they get

Has anyone ever taken off the cover on the ASIC itself for the heatsink (I don't know the correct term for it) that covers the actual ASICs?  I've got a dead board I was going to do something with and think it would look better without it.  I wasn't sure how to go about it just yet.

Or 2 Neptunes in August

Maybe a better idea: Turn "Nabucco" into "Noneptue"-chorus.

You think if you just keep saying it, it will materialize?

You write the magic words... Belgian Beer....(writing a message of urgence to the lawyers...)

Try calling them on the phone.

Anyone got there btc refund after switching from wire ?
I requested a wire refund in beginning of April,  now changed to btc, still waiting for the refund.
All you get is a genetic bs email reply

Taking a couple of days to check stuff up can't be a bad thing. Let us know of any other updates. I have some bitcoins that beg me to be turned into belgian beers.

I know this before! Thought for thought.

What we need is an bitcoin price of 1400 USD and more

https://www.kncminer.com/news/news-87

1 Neptune in June and 1 Neptune in August... not 2 Neppys in June.

No and Yes.

First of all, it is not a "Class Action" - this is an instrument mainly known in the US legislation.

Second: I am working with one of the hugest lawfirms in Sweden. They first had to check in all of their offices and with their lawyers if there is any conflict of interest.

The good news: No, there isn't. The bad news: This took a couple of days. I wrote today a summary of events and have sent it to them, describing the different kinds of "victims":
- Persons who didn't get their money back
- Persons who received broken Frankenjupiters

I'm waiting now for a response from the lawyers and will - depending on their response - open an own thread for this.

about 56% actually...
Sweden has a progressive income tax, the rates for 2014 are as follows:
From Wiki...
0% from 0 kr to 18,800 kr (~0 - 2,690 USD)
Circa 31% (ca. 7% county and 24% municipality tax): From 18,800 kr to 433,900 kr (~2,690 - 62,140 USD)
31% + 20%: From 433,900 kr to 615,700 kr (~62,140 - 88,180 USD)
31% + 25%: Above 615,700 kr (88,180 USD and up)
but hefty

And yes, it will be impossible to have an BEP with batch 0 / 1 / 2 / 3. You are so right.

I think mining is death and also the rest.