They can't "fall off like that" the 1kg heatsinks and fans were not attached properly and came off rolling around all over the inside of the case smashing bits off.
But you have the manufacturer, the people that actually make the product shipping it in this manner. I could see if they hired high school kids and told them to go box up all that hardware over there and when you are done let me know. When you are dealing with a product that is worth $10,000 you do things right the first way, especially when time is such an evil thing.
Oh I don't disagree that they were badly designed, packed and shipped. Just pointing out that the components didn't just "fall off" they were smashed off.
**I even bet several non-functional, "seemingly whole" boards could be rejuvenated by spending a few minutes re-touching every solder point on those boards with a cold-heat pen.
Now, I'd even say one might try it on an under-performing october/november board as well because if there was a problem with the machine doing the soldering itself.... like no/little flux, and the problem has "carried on" to subsequent batches... it may fix old problems using the pen to touch up some solder points..... then now this problem amplified with the mistake of someone there attempting to send us used boards.
Poor Bender.
One has nothing to lose by at least trying it on a "bad board"... just sayin'